Absolutely Awful Experience – Deeply Disappointed This was my first time ordering from Eflorist, and it will definitely be my last. I usually order from other florists and have never experienced such terrible flowers or such appalling service. The flowers arrived completely dead, dehydrated, squashed, and clearly not fresh at all. The lilies and roses looked old and damaged, with broken stems – nothing like what was promised. To make things worse, the box of chocolates was missing. This order was for a very special occasion – my son’s first ever date and proposal. He had spent months planning this day and trusted me to get the flowers right. Instead, what arrived was an embarrassing, heartbreaking disappointment that ruined something so important to him. I contacted customer service immediately and sent photos as requested, but their response was disgraceful. They kept asking for the same photos again and again, wasting time and showing no willingness to resolve the matter. After days of back and forth, all they offered was a £2 refund for the missing chocolates – an insulting gesture given the condition of the flowers and the importance of the occasion. I am very experienced with flowers and know what fresh, quality flowers should look like, these were awful, old, and unacceptable. The service and response were even worse. I would strongly warn anyone considering ordering from Eflorist to avoid them at all costs. Terrible products, terrible service, and an experience that left me both angry and deeply disappointed.