Purchased a 'luxury' bouquet for £31+ 6 delivery. Reduced from £40. A boxed, unarranged bouquet nearly half the size of the image advertised was delivered, flowers battered by the free chocolates i didn't even want. After emails and numerous pictures i sent them they dismissed my expression of dissatisfaction despite me pointing out there was 30% less roses in my bouquet vs the image on their website which only shows the luxury bouquets in order to mislead buyer's. Use a high street florist if you can or buy flowers from the supermarket instead. Will never use again having been a first time user. Their emailed responses are cut and paste as seen now in other feedback so they have no interest in customer service