Derrick
Horrid delivery service. They seem to be using the absolute cheapest possible delivery service. Doesn’t update for days. My package has been “out for delivery” for 3 days now! 3 days??? How does that even happen? Tried to contact their customer service center their rep Shea has given me canned answers told me to be patient. Tried to blame it on me when she magically had “other information” Which indicated I wasn’t available to accept the deliver during the 3 days it was out for delivery. Ummm... how can I stay home for 3 days waiting on a delivery? Also, their budget delivery carrier (if they actually showed up) didn’t leave a notice, card or even a post it saying they attempted delivery. Then Shea told me I need to call the delivery company and try to figure out how to get my package. Really??? I need to call??? I have no problem working together to find a solution but this really is ridiculous! I requested a refund and was refused. Please save yourself the hassle. Their are many many other companies to order from. And the other companies use Fedex or usps not some mom and pop 99 cent store delivery service. Btw still haven’t received my package or refund.
3 years ago
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Electric Tobacconist USA has a 4.8 average rating from 35,057 reviews

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