Electric Tobacconist® USA Reviews

4.87 Rating 8,583 Reviews

98% of reviewers recommend Electric Tobacconist® USA

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Merchant Metrics

Shipping & delivery

Postal Service

delivery methods

Within 5 Days

average delivery time

97%

on-time delivery

98%

accurate and undamaged orders

Customer Service

Email, Telephone, Live Chat

communication channels

Under an hour

queries resolved in

customer service

Incorrect metrics?

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Alyssa N

"Your prices are the lowest ones I can find online and are better than any walk-in store. The shipping is very fast and I received all my items no hassle. Thank you very much!"

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Posted 1 hour ago

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"Love ET. Customer service is excellent and the best prices on the Internet. I won’t go anywhere else"

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Posted 1 hour ago

"They try to assist buyers but the second dud battery in a row now I have to jump thru hoops to send it back. They didn't care about getting the first dud back. So, not thrilled with this current situation. Just want a battery that works with my expensive V-Pen !"

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Posted 2 hours ago

"I really like you guys - the website was easy to use and my order came in a timely manner - but unfortunately the smok novo didn't work :( I tried finding your contact info to see about getting a new one and I didn't see it anywhere - I ended up filing a claim with smok themselves and will hopefully be getting one that works in the mail soon... oh well... I know it wasn't your fault and didn't purposefully send me one that doesn't work"

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Posted 2 hours ago

"Fantastic service! Ordered two for a GREAT price & they came as promised & fast shipping. Will continue to order from Electric Tobacconist!"

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Posted 3 hours ago

"Had a problem with delivery , but was resolved quickly."

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Posted 3 hours ago

"So happy with my purchase! I bought 3 Juul pens. One for me, the boyfriend, and the mom. I tried ordering these pens from the juul website but they only sell 2 per customer.. which I don't understand. My package came very promptly. I was surprised at how fast it came. Everything came in perfect condition as well. Since I have received my pens I have not had any urges or cigarette cravings. Best purchase I've made in a long time."

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Posted 4 hours ago

"I had no issues ordering or receiving the VUSE vapors. Everything went smoothly. In fact, I am getting ready to order again through Electric Tobacconist."

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Posted 4 hours ago

"Great purchase process and delivery."

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Posted 4 hours ago

"always great service and delivered quickly!"

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Posted 5 hours ago

"good value and always fast delivery!"

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Posted 5 hours ago

"I’ve never been disappointed with any of my purchases,high quality stuff I will never buy at a store again and I order a lot ,and I receive my order within 3days ,thanks"

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Posted 6 hours ago

"Great items with good prices and options."

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Posted 6 hours ago

"Fantastic online ordering experience! We've been shopping the Electronic Tobbaconist exclusively for a year now and are 100% satisfied. The selection and customer service is second to none and you can't beat $2.99 Priority shipping which gets your order to you in 2-3 days! Excellent shopping experience."

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Posted 7 hours ago

"I was extremely impressed. At first I was hesitant. Coils were spot on, and my aqua juice was fresh and to date. It had the yellow color it should, not the darker almost orange it gets after sitting on the shelves. Shipping was super fast, over all an amazing honest company, getting ready for my 2nd order as I write this!"