Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,525 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,525 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the new logistics partner! Got my last 3 shipments within 7 days! 10 stars!”

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Posted 1 year ago

“They shipped me the wrong pods which were all leaky. When I got new pods they were all leaky again. Probably wont order from these guys again.”

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Posted 2 days ago

Hi Brandon, thank you for taking the time to leave us a review. We're very sorry to hear you received the incorrect item. I can see that you've already been in touch with our team, and we've arranged for the correct product to be sent out along with a returns label. We sincerely apologize for the inconvenience and appreciate your understanding. Best Regards - ET Team

Posted 10 hours ago

“Always prompt delivery and good value.”

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Posted 3 days ago

“The delivery system gave no warning that my package would arrive today, but the product is great.”

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Posted 4 days ago

“The electric tobacconist gets 5 stars but the blu pods are inconsistent. I order these pods only and they are inconsistent in quality.Some are the right color and taste, but half of them are dark and bitter. I wish they were completly consistent in the pods I order.”

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Posted 5 days ago

“Thr ease of ordering and swiftness of delivery make this company my preferred method of getting my Vuse refill pods. The prices are comparible to what I'd pay locally and with free delivery, i'd much rather order from the Electronic Tobaconist.”

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Posted 6 days ago

“The orders are always complete and fulfull my expectations,”

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Posted 6 days ago

“Works for what I need”

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Posted 6 days ago

“Very good juice and decently priced. Highly recommend.”

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Posted 6 days ago

“Like the flavor, but they are a little strong. I cough some while using them”

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Posted 6 days ago

“Easy to order and good shipment.”

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Posted 6 days ago

“Very professional personnel. I recently placed a double order and they notified me to ask if this was in error & it was. They stayed on top of it and gave me credit very soon thereafter. I appreciate what they did.”

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Posted 6 days ago

“I purchased Blu disposables. I have to date found 4 empty cartridges in my order of 16. I emailed help desk and have yet to receive response.”

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Posted 6 days ago

Hi Margaret, thanks for taking the time to leave us a review. We're sorry to hear you had a few empty Blu disposables in your last order. I can see that our team responded to your email within a couple of minutes, and it's possible that it was delivered to your spam folder. Blu handles all product quality issues and faults. Please contact them directly at 1-866-233-6527 or send them an email at customerrelations@itgbrands.com. Best Regards - ET Team

Posted 6 days ago

“Reasonable prices and fast delivery.”

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Posted 6 days ago

“Easy to navigate site for purchase and price is slightly better than store. This is a great venue! JWC”

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Posted 1 week ago

“I have not received my order!!!!”

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Posted 1 week ago

Hi Paul, thank you for taking the time to leave us a review. We’re sorry to hear that your order hasn’t arrived yet. Upon checking, we can confirm that it has been seven business days since dispatch. Please note that delivery can take up to 10 business days. We appreciate your patience and expect your parcel to arrive soon. Best Regards - ET Team

Posted 6 days ago

“I tried to reorder and they won’t let me”

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Posted 1 week ago

“Ordered a product, didn’t get delivered, when returned they took a huge chuck of money for “restocking fee”. So I basically just gave them free money. Not a good business model. Wont be using again.”

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Posted 1 week ago

Hi Ramsey, thank you for taking the time to leave us a review. We’re sorry to hear that you were unavailable during the delivery attempts. As noted on our website, an adult must be present to sign for the delivery due to these products being age-restricted. Unfortunately, as you were unavailable to sign this is out of our control, and your order was therefore returned to us. In such cases, we offer two options: a full e-wallet credit or a refund, minus a $20 restocking fee, which is credited to your e-wallet. As requested, we have refunded your order, and the restocking fee has been credited to your e-wallet to use on your next order. We thank you for your understanding. Best Regards - ET Team

Posted 6 days ago

“Electric Tobacconist stands by their products. My first order got lost in shipping and after the 40 day wait they promptly replaced my order. THANK YOU for carrying Vuse Vibe Electric Tobacconist and THANK YOU for your excellent customer service!”

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Posted 1 week ago

“Excellent product. Super pleased. Thank you.”

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Posted 1 week ago

“Order placed in May 2025. We are now in the second week of June 2025 and Order has still not been Delivered. COME ON ELECTRIC TOBACCONIST YOU CAN DO BETTER!”

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Posted 1 week ago

Hi Rich, thank you for taking the time to leave us a review. We’re sorry to hear that your order hasn’t arrived yet. Upon checking, we can confirm it’s been six business days since dispatch. Please note that delivery can take up to 10 business days. We appreciate your patience and expect your parcel to arrive soon. Best Regards - ET Team

Posted 6 days ago

Electric Tobacconist USA is rated 4.8 based on 35,525 reviews