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Electric Tobacconist USA Reviews

4.8 Rating 35,247 Reviews
97 %
of reviewers recommend Electric Tobacconist USA
4.8
Based on 35,247 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Electric Tobacconist USA Reviews

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Very pleased with the new logistics partner! Got my last 3 shipments within 7 days! 10 stars!
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Posted 5 months ago
VERY good service
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Posted 1 day ago
I have been using e-cigs since the beginning of the pandemic due to the convenience of shopping online and home delivery. ET USA continues to meet my needs with quality product andgreat customer service.
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Posted 2 days ago
HAVE NOT RECEIVED MY ORDER AS OF 10/2/24
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Posted 3 days ago
Hi Susan, thanks for taking the time to leave us a review. We regret to hear that you didn't receive your order. Upon reviewing your correspondence with our team, we can confirm that the order was unable to be delivered and returned to us. Your e-wallet was credited with the full amount of the original purchase on September 26th. Should you wish to reorder the product, you may do so using the credit available in your account. Please do not hesitate to reach out if you need further assistance. Best Regards - ET Team
Posted 3 days ago
website has gotten hard to navegate
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Posted 3 days ago
I love this site. They have what I need and ship it pretty quickly.
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Posted 3 days ago
Excellent great customer service
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Posted 3 days ago
Cubano is the only tobacco I like
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Posted 3 days ago
I'm extremely happy buying my NJOY e-cigarettes from you for the past 3 years. A slight delay with delivery sine new gov. regulations, but order is always correct and less expensive than local purchase.
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Posted 3 days ago
The cartridges were fine, but half of the solo power units did not work! It was way too much money to pay for something that did not work. You should send me 3 more power units that did not work to make it right with me. I would appreciate it very much, that way I would keep on doing business with you in the future.
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Posted 3 days ago
Hi Carolyn, thank you for taking the time to share your feedback with us. We regret to hear that you experienced difficulties with your Vuse Solo Power Units. For assistance, we encourage you to contact our customer support team via the Help Desk on our website or through this link: bit.ly/ETSUPPORTUS. Our team will be happy to assist you further. Best Regards - ET Team
Posted 3 days ago
Company, Electric Tobacconist, as a source of vape products is good. I just hope they ony carry products with good performance. REMOVE VUSE VIBE IN THEIR SUPPLIES!
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Posted 3 days ago
They are very respectful and friendly.
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Posted 3 days ago
Very OK with price--little more than expected. Need some help(i.e.What to do?) A couple of the units will not charge--tried over and over. They are bad! What do I do? Eat the cost or send them back--this happened before when I purchased units at a BP Gas station. Any suggestions? Respectfully--R.M.Baron
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Posted 4 days ago
Hi Richard, thank you for taking the time to share your feedback with us. We regret to hear that you experienced difficulties with a couple of your Boulder Pro Disposables. For assistance, we encourage you to contact our customer support team via the Help Desk on our website or through this link: bit.ly/ETSUPPORTUS. Our team will be happy to assist you further. Best Regards - ET Team
Posted 3 days ago
Would wish to order more, but with unmarked wrapper.
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Posted 4 days ago
Product FINALLY arrived after 30 days. Everything was as I ordered it, but the delivery time is VERY sub-par!! If you're looking for something within a week I'd suggest shopping elsewhere!
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Posted 4 days ago
I have be ordering from. Electric Tobacconisst for over a year now & find them so convenient to use!
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Posted 4 days ago
Their flavor is great and the price is good, could be a bit cheaper or I’d like some coupons
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Posted 4 days ago
The order came quickly and was accurate.
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Posted 4 days ago
I love the products and prices. However, no customer service. Order dispatched august 28, 2024. Today s oct 1 and still have not received it. Sent in 2 reports but still no response.
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Posted 4 days ago
Hi Kathy, thanks for leaving us a review. We apologize for the delay in your order’s arrival. Upon reviewing your correspondence with our team, I can confirm that we responded to your inquiry within a few minutes on Friday, September 27th. Kindly check your spam or junk folder in case our reply was filtered there. We are currently awaiting further updates from our delivery partner and will reach out to you as soon as we receive more information. Best Regards - ET Team
Posted 3 days ago
Great company. Reliable. Shipping is not always fast but they are responsive and try their best with all the US regulations. Would love to see more nicotine free or low nicotine products and would love if ET could bring in more Brands like “Vuse Go” which is sold in Europe!
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Posted 4 days ago
Delivery time very good
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Posted 4 days ago
Electric Tobacconist USA is rated 4.8 based on 35,247 reviews