Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 4845 Pearl East Cir Ste 118, PMB568110, boulder, Colorado
Rating: 4.83

4.8 Rating 35,845 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,845 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the new logistics partner! Got my last 3 shipments within 7 days! 10 stars!”

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Posted 2 years ago

“Never received the package... emailed them a few times and heard from them a month AFTER my order was supposed to be received- which was 4 weeks after I ordered. Ridiculous!! Also did not get an acutal tracking number so could not actually see if my order was moving. Paid a HUGE shipping fee. I think this website is fraudulent.. DO NOT USE!! They take your money and you do NOT receive your product.”

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Posted 7 hours ago

Hello, thanks for taking the time to leave us a review. We're very sorry to hear you didn't receive your order. After reviewing your correspondence, we can see that our team responded to your initial enquiry within a few minutes and immediately contacted our delivery partner for an update. Unfortunately, courier investigations can sometimes take longer than anticipated, and we're sorry this process took longer than usual. Today, we contacted you to offer a credit under the ET Package Protection Guarantee. However, as you requested a refund and also advised that you had contacted your credit card provider, we are unable to process a refund if you initiated a chargeback, as the transaction would be placed on hold. If this has not been submitted, please get back in touch with our customer service team, and we'll be happy to process your refund. Best Regards - ET Team

Posted 4 hours ago

“Incredible customer service, care , support and quick delivery! I'm pleased to have Discovered your website. You have a new customer . Regards J”

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Posted 16 hours ago

“Delivery took exceptionally long but the product was decent.”

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Posted 3 days ago

“Good service but very disappointed in blu.”

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Posted 6 days ago

“Great service!”

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Posted 1 week ago

“This has to be the best place to order from!! Such great service!! Get my products on time!! Every time!! Excellent service!!!”

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Posted 1 week ago

“Great product reasonably pried”

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Posted 1 week ago

“Getting better fewer duds.”

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Posted 1 week ago

“Electronic tobacconist has always done a great job getting me orders they srrive quickly and are always correct.”

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Posted 1 week ago

“Njoy ordering 7/10, dispatched 7/13, it’s now 7/19 & no updates, no movement. I’ve been a longtime customer & have always raved about the wonderful customer service from ET & from the delivery service. But I’m disappointed this time.”

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Posted 1 week ago

Hi Carol, thanks for taking the time to leave us a review. We're sorry to hear you haven't received your order yet. Upon checking your order, we can see it's been 5 business days since dispatch. Please note that delivery speed can vary, and we estimate on our website that orders will arrive within 7 - 10 business days. Rest assured, your order will be with you soon. If you require further assistance, please don't hesitate to reach out to us via the Help Desk. Best Regards - ET Team

Posted 1 week ago

“Its a great deal with great service. I highly recommend.”

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Posted 2 weeks ago

“I have ordered from U for many years and the Product has always been exceptionl . In fact I must re-order again.”

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Posted 2 weeks ago

“I am very disapointed that these have been discontiued I have used these for years”

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Posted 2 weeks ago

“I have used this company for years now and they have always delivered.”

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Posted 2 weeks ago

“Been very happy with this service. Deliveries have been very timely and they always seem to have the products I purchase in stock.”

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Posted 2 weeks ago

“These are my fav’s and when they started to disappear in stores, I’d stop at any convenient store in my travels and get lucky sometimes finding a whole kit, battery & charger only or just refills. Had to buy Solo kits as Vibes were out of stock. Then, Vibe became available again. I waited down to the wire but I guess it’s ok for back-up. Can’t get Vibe batteries/chargers now. Chasing the tail…”

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Posted 2 weeks ago

“LOVE the place, but it DOES take a LONG time to get an order!!! That is my only criticism...”

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Posted 2 weeks ago

“I’m so disappointed that I can’t order Blu pods any longer. I was a sals reps when they 1st came out and have continued to use them in my retirement. It’s going to be to change”

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Posted 2 weeks ago

“2 of them was DOA. But shipping was fantastic only took 3 dayt”

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Posted 2 weeks ago

Hi Mark, thanks for taking the time to leave us a review. We're pleased to hear you received your order quickly; however, we're sorry to hear you had a couple of faulty JUUL pods. Please reach out to our team via the Help Desk on our website. We'll be able to provide further assistance. Kind Regards - ET Team

Posted 2 weeks ago

“All of the other times I place an order always received in 3 days. This last order I place on 7/7 hasn’t even been moving at all. Very disappointing service”

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Posted 2 weeks ago

Hi Mark, thanks for taking the time to leave us a review. We're sorry to hear you haven't received your order yet. Upon checking your order, we can see it's only been 3 business days since dispatch. Please note that delivery speed can vary, and we estimate on our website that orders will arrive within 7 - 10 business days. Rest assured, your order will be with you soon. If you require further assistance, please don't hesitate to reach out to us via the Help Desk. Best Regards - ET Team

Posted 2 weeks ago

Electric Tobacconist USA is rated 4.8 based on 35,845 reviews