Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,688 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the new logistics partner! Got my last 3 shipments within 7 days! 10 stars!”

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Posted 1 year ago

“All pods arrived wet and leaking”

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Posted 1 week ago

Hi Vicki, thanks for taking the time to leave us a review. We're sorry to hear your pods arrived leaking. Please reach out to our team via the Help Desk on the website, and we'll be able to provide further assistance. Best Regards - ET Team

Posted 1 week ago

“As usual, things went great and all was delivered. However, I much prefer your previous delivery company!!!”

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Posted 1 week ago

“Enjoy the product !! The new shipping is GREAT !! Takes days versus weeks for the delivery !”

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Posted 1 week ago

“My friend recommended blu to me and I really like them.”

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Posted 1 week ago

“This business has been great.....always delivers in time and it is appreciated”

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Posted 1 week ago

“I will change companies if you don't get the Vibe Power units back in stock.”

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Posted 1 week ago

Hi Barbara, thanks for taking the time to leave a review. We aim to restock the Vuse Vibe Power Unit as soon as possible. In the meantime, you can sign up for stock notifications via the product page to be informed when it's available again. Best Regards - ET Team

Posted 1 week ago

“Love you guys ! You take great care with your customers and always answer back quickly !!! I have been a loyal customer for a couple years now ! Thank you all and Merry Christmas!!!”

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Posted 1 week ago

“I was happy with the first two deliveries of my blue pods. But now you won’t ship it to my state, which is Connecticut. I’m very disappointed in that.”

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Posted 1 week ago

Hi Stephen, thanks for taking the time to leave us a review. We're sorry to hear you encountered this problem. Unfortunately, it's no longer possible to ship to your zip code at this time, as our carrier network cannot currently find a reliable last-mile shipper for your area. I am sorry about this. If you would like to receive an update should we deliver to your address again in the future, please follow the provided link and enter your zip code, you will then be prompted to enter your email address - This will sign you up for notifications - electrictobacconist.com/zip-code-checker. We apologise for any inconvenience caused. Best Regards - ET Team

Posted 1 week ago

“easy to order, fast delivery, good company to do business with.”

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Posted 1 week ago

“I liked them but you won’t allow them to be sent to my home. I’d order more but according to you I can’t. I don’t like any other products you have but these.”

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Posted 1 week ago

Hi Judy, thanks for taking the time to leave us a review. We're sorry to hear you're having trouble reordering from us. Please contact our team via the Help Desk on our website, and we'll be able to provide further assistance. Best Regards - ET Team

Posted 1 week ago

“Great prices compared to retail.”

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Posted 1 week ago

“Product is good, seems pricey, but is the same everywhere. Delivery was easy, timely and correct.”

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Posted 1 week ago

“To long for delivery”

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Posted 1 week ago

Hi Roger, thanks for taking the time to leave us a review. We're sorry to hear your delivery took longer to arrive than expected. Our orders usually arrive within 10 working days; however, in some cases, it can take longer. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. We thank you for your understanding. Best Regards - ET Team

Posted 1 week ago

“Delivery was fine. The battery's didn't work. Very disappointed.”

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Posted 1 week ago

Hi Janine, thanks for taking the time to leave us a review. We're very sorry to hear you had problems with your Vuse Alto batteries. Vuse handles all product quality issues and faults directly. Please contact VUSE at 1-877-614-8873. They will be able to provide further assistance. Best Regards - ET Team

Posted 1 week ago

“Easy website to use. My order history is a quick way to reorder. Great delivery notifications, and on time. JUUL is a pleasant smoke that offends no one. Thank you.”

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Posted 1 week ago

“Better prices, fast delivery, products as described.”

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Posted 1 week ago

“Service is wonderful, easy to order; however, they have issues with shipping and can no longer ship product to me so I am extremely disappointed. They have not made other carrier arrangements and I was not told this in advance so I could have placed an order prior to this happening.”

Helpful Report

Posted 1 week ago

Hello, thanks for taking the time to leave us a review. We're sorry to hear you encountered this problem. Unfortunately, it's no longer possible to ship to your zip code at this time, as our carrier network cannot currently find a reliable last-mile shipper for your area. I am sorry about this. If you would like to receive an update should we deliver to your address again in the future, please follow the provided link and enter your zip code, you will then be prompted to enter your email address - This will sign you up for notifications - electrictobacconist.com/zip-code-checker. We apologise for any inconvenience caused. Best Regards - ET Team

Posted 1 week ago

“BUT I get afraid when I get a message "out of stock". I understand the logistics”

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Posted 1 week ago

“Great service”

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Posted 1 week ago

“Takes one week for delivery so good enough for me. Seem to have product when needed. I’m happy with them for sure. DO trust this company. All legit.”

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Posted 2 weeks ago

Electric Tobacconist USA is rated 4.8 based on 35,688 reviews