Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,591 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,591 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the new logistics partner! Got my last 3 shipments within 7 days! 10 stars!”

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Posted 1 year ago

“For several years, I have been unable to find the Blu pods anywhere. A friend had introduced to the Electric Tobacconist site. Now I can vape my favorite flavor! Thank you ET!”

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Posted 6 days ago

“Great customer service from Tia and appreciate her follow up.”

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Posted 1 week ago

“Good pricing good service”

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Posted 1 week ago

“I've been using ET for years and I think it is very good. The reason I did not give 5 stars is because the tracking from the delivery company is not helpful. You don't know when your ecigs are arriving The previous delivery company was great, you always could see tracking and got a text when it was going to be delivered. This last delivery was great and ealier than expected and the delivery people themselves are always very nice, I just don't understand why they can't provide good tracking.”

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Posted 2 weeks ago

Hi Jean, thank you for your review, and we're pleased to hear you were happy with our service. Regarding the tracking, we understand your concerns and how this may cause an inconvenience. This is due to the PACT Act, which no longer allows us to send with USPS; FedEx, UPS, or DHL, and we now rely on private carriers that make compliant deliveries. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). We appreciate your understanding. Best Regards - ET Team

Posted 2 weeks ago

“they are good”

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Posted 2 weeks ago

“THey do a good job all around”

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Posted 2 weeks ago

“Reliable, always has what is needed. Fast processing at Electric Tobacco, but shipping carrier takes about 2 weeks. So plan ahead. DCW”

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Posted 2 weeks ago

“Product is great.”

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Posted 2 weeks ago

“Without my vape pens from Boulder, I would still be smoking cigarettes. Now if you would only let me know when the tips come in. I tried to order some when I ordered my last two vape pens but they were out of stock I would like two, two packs. Let me know when you get them in stock please.”

Helpful Report

Posted 2 weeks ago

Hi Jeffery, thanks for taking the time to leave us a review. If you're interested in a product on our website that's out of stock, you can sign up for stock notifications. On the product page, click the red button 'Notify when back in stock', input your email address, and click 'Sign Up'. You will then receive an email once this product is restocked. We hope this helps, and have a nice day! Best Regards - ET Team

Posted 2 weeks ago

“Great product at a great price and fantastic delivery”

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Posted 2 weeks ago

“ET USA is great in 60% of their services EXCEPT shipping. It's outrageous and makes buying virtually unaffordable and slow in delivering product.”

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Posted 2 weeks ago

Hi Kathie, thanks for taking the time to leave us a review. We're pleased to hear you're mostly happy with our service; however, we're sorry to hear you found our shipping longer than expected. We've checked your order and can see it was delivered within our estimated 7-10 business days. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. We thank you for your understanding. Best Regards - ET Team

Posted 2 weeks ago

“I am very pleased with your product and the ease of ordering.”

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Posted 2 weeks ago

“Livve the Enjoy brand, but I'm saden that they are discontinuing the brand”

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Posted 2 weeks ago

“Product was good but delivery time is way to long”

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Posted 2 weeks ago

Hi Alan, thanks for taking the time to leave us a review. We're pleased to hear you were happy with your purchase; however, we're sorry to hear you found our delivery longer than expected. We've checked your order and can see it was delivered within our estimated 10 business days. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. We thank you for your understanding. Best Regards - ET Team

Posted 2 weeks ago

“Geniune Juul pods, much appreciated. Too about 3 weeks to get here.”

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Posted 2 weeks ago

“Several of these were dead on arrival. Emailed company but no response”

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Posted 2 weeks ago

Hi George, thanks for taking the time to leave us a review. We're sorry to hear you had some problems with your purchase. I can confirm our team responds to all tickets submitted via our Help Desk within 48 hours. It’s possible our reply was redirected to your spam folder, so please check there and get back in touch with us. Best Regards - ET Team

Posted 2 weeks ago

“I wish there was a way to track the package. I’ve been away from home a lot and I have to sign for the box.”

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Posted 3 weeks ago

“THE BEST EVER MADE!!!”

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Posted 3 weeks ago

“Was able to eliminate 20+ years of smoking Marlboro 100s with ease and without weight gain Enjoy the tase and had no withdrawal symptoms Highly recommend Trying this if you want a safe way to Quit regular Smoking.”

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Posted 3 weeks ago

“I've always ordered from your company and service was awesome. However, the last time I was going to order you tacked on a 60.00 tariff fee. I did cancel the order. I'm sorry to say that I will have to shop locally.”

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Posted 3 weeks ago

Hello, we appreciate you taking the time to leave us a review. The tariff you're referring to is the recently introduced Illinois vape product tax, which began in July and adds an additional 45%. We’re sorry for any inconvenience this may cause and thank you for your understanding. Best Regards - ET Team

Posted 2 weeks ago

Electric Tobacconist USA is rated 4.8 based on 35,591 reviews