Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,490 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,490 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the new logistics partner! Got my last 3 shipments within 7 days! 10 stars!”

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Posted 1 year ago

“Very nice product!!”

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Posted 2 days ago

“Shipping was horrible!!! Took way too long to receive. Then you act your shipping is another company. I’ll never buy from you again!”

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Posted 3 days ago

Hi Michael, thank you for taking the time to share your feedback. We’re sorry to hear that your order arrived later than expected. Please note that shipping is handled by our delivery partner, and while most deliveries are completed within 10 business days, unforeseen delays can sometimes occur. We’re pleased to know your order arrived safely, and we appreciate your patience and understanding. Best Regards - ET Team

Posted 3 days ago

“I have ordered the My Blu Menthol pods except for the times I ordered the cherry flavored ones. I’m hoping they come back with it so I can order them again! I’m still very pleased with the Menthol though! I’ve been ordering from this company for a while, however, I wish the shipping was a little faster!”

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Posted 3 days ago

“Excellent device… unusual shipping and tracking.”

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Posted 3 days ago

“Excellent communication about order status and delivery. Packaged nicely. Good delivery time. Great customer service.”

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Posted 3 days ago

“I was completely satisfied with ET until they STOPPED delivering to my area! WTF! I’ve been a customer for YEARS! And now they can’t deliver to the NorthEast?! I’m an hour outta NYC so it seems implausible that they can’t find delivery service in highly populated region”

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Posted 3 days ago

Hi Elizabeth, thanks for taking the time to leave us a review. We sincerely apologise that we're no longer able to deliver to your area. Unfortunately, our carrier network has been unable to secure a reliable last-mile delivery partner for your location. Due to the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban on shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. If you would like to receive an update should we deliver again to your address in the future, please follow the provided link and enter your zip code, you will then be prompted to enter your email address - this will sign you up to notifications - https://www.electrictobacconist.com/zip-code-checker. Best Regards - ET Team

Posted 3 days ago

“I had been ordering from another online company. It took around 3 weeks to get an order. I found you and I am so happy! Fast turn around aand I reallty appreciate that! Electric Tobacconist is the BEST!”

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Posted 3 days ago

“Usually, I would give it 5 STARS, but it has been 17 days now and I still have not received my order. I tried tracking but without success. I do have my receipt and used the correct numbers. I am really upset with your company for the first time. And I have no way of reaching anyone. I am running out of my Blu's.”

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Posted 3 days ago

Hi Monalisa, thanks for taking the time to leave us a review. We can confirm that we reached out to you on April 25th regarding your order. Unfortunately, our delivery partner informed us that your parcel was damaged during transit and was being returned to us. Due to this, your account was credited with the full amount of the order to allow you to replace your order. If you have any further questions, please don't hesitate to contact us via the Help Desk. Best Regards - ET Team

Posted 3 days ago

“Great and fast delivery.”

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Posted 3 days ago

“Trusted company and great shipping time.”

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Posted 3 days ago

“Great product, nice deals and shopping time is better than its ever been.”

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Posted 3 days ago

“i ordered several e-cigarette refills and it was turned away by the post office. so i am not a happy camper. i don't think i will try again to order cause it always causes problems.”

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Posted 3 days ago

Hi Vivian, thank you for taking the time to leave us a review. We're sorry to hear your order couldn't be delivered. Unfortunately, we are unable to ship to post office addresses, as deliveries must be made to residential or business premises in accordance with our delivery compliance guidelines. As a result, the post office was unable to accept the parcel, and it was returned to us. As requested, your order has been refunded to your original payment method. Best Regards - ET Team

Posted 3 days ago

“Shipped and arrived well but there are always 1 or 2 out of the 10 pack that i buy that come sout bad. Ive reached out several times and no reply.”

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Posted 3 days ago

Hi Christopher, thanks for taking the time to leave us a review. We're sorry to hear you have problems with some of your products. Upon checking our system, I can see that we have responded to both of your queries on January 30th and March 17th. It may be that our responses were delivered to your spam folder. BLU handles all product quality issues/faults directly. Please contact them on: 1-866-233-6527 or email customerrelations@itgbrands.com. We hope this helps. Best Regards - ET Team

Posted 3 days ago

“I placed an order on March 17th, with a guarantee of a full refund if it wasn’t Delivered within 40 days. I’ve sent many emails, and nothing has been done. I ordered over $300 worth of product. I won’t Use them again. I’m now in touch with the better business bureau”

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Posted 3 days ago

Hi Tracey, thank you for taking the time to leave us a review. As advised by our team, our records show that your order was delivered and signed for on Friday, May 2nd. However, as you've informed us that the parcel was not received, we have initiated an investigation with our delivery partner. As it’s been less than 24 hours since the investigation opened, we kindly ask for your patience while we await their response. Once we have more information, we’ll be in touch to advise on the next steps. Best Regards - ET Team

Posted 3 days ago

“Great service .graet product.”

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Posted 3 days ago

“I think the company is great. Just a little high on products, though.”

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Posted 3 days ago

“Web site was easy to navigate, products reasonably priced, order arrived timely. BLU menthol disposable e-cigarettes are very easy to use and provide what I want. Thank you!”

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Posted 3 days ago

“All of my orders were received on time which is just. Not early or anything but on time is very nice.”

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Posted 3 days ago

“Everything was very good but you deliver to my address”

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Posted 3 days ago

“The products they offer and GOOD and the service is first-rate!”

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Posted 3 days ago

Electric Tobacconist USA is rated 4.8 based on 35,490 reviews