Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,563 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,563 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the new logistics partner! Got my last 3 shipments within 7 days! 10 stars!”

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Posted 1 year ago

“Thank you for your help!”

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Posted 1 day ago

“I appreciate the excellent service you provide. My packages arrive in a timely manner and are accurate.”

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Posted 3 days ago

“I had a "hiccup" recently because I wasn't here tp get my order. You all sent it back out so fast and I was able to be here tosign for it because I knew ahead of time when it would be here. You're the best!”

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Posted 5 days ago

“Prompt efficient service with attractive, packaging, too!”

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Posted 5 days ago

“After a couple of glitches, orders taking too long to arrive (not ET’s) fault, the past two orders have arrived on time. Once I contacted ET about the issues, they jumped on it and shortly thereafter I received my products. And as usual, the Vuse Alto Classic tobacco is perfect. Full bodied and rich. Thanks ET!”

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Posted 5 days ago

“Fast delivery”

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Posted 6 days ago

“I always get my stuff from electric tobacconist and am always happy with my order. The. Shipping seems to be quicker than it used to be. The only drawback with the shipping is having to be home to sign for it When you have no idea when it is coming. even with the tracking number I don't know when it will arrive at my house to be sure I am home to sign.”

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Posted 6 days ago

“Great prices. Great response from company if any issues. Reasonably fast delivery.”

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Posted 1 week ago

“Enjoy the taste and relaxes me”

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Posted 1 week ago

“It took ove a month to get here”

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Posted 1 week ago

Hi Susan, thanks for taking the time to leave us a review. We're sorry to hear your order took longer to arrive than expected. It's estimated that orders will arrive within 10 business days in most cases; however, in some cases, it can take longer. We understand your order arrived after 15 business days, which is slightly past the estimated timeframe. We sincerely apologise for the delay and are glad to hear that your order has now been received. Thank you for your patience and understanding. Best Regards - ET Team

Posted 4 days ago

“Great Company!”

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Posted 1 week ago

“Did not receive latest order due to every delivery attempt occurring while I was not home and did not vary times to ensure delivery, like evening attempts. Nothing left by delivery company as to when next attempts would be made. No communication from Electric Tobacconist that my order was returned to them. They still have my money.”

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Posted 1 week ago

Hello, thank you for taking the time to leave us a review. We’re very sorry to hear that you haven’t received your order. After checking our records, we couldn’t find any prior communication from you regarding this issue. To assist you further, we kindly ask that you reach out to our team via the Help Desk on our website. You can do so by following this link: bit.ly/ETSUPPORTUS. Our team will be more than happy to help resolve this for you. Best Regards - ET Team

Posted 4 days ago

“My order is always sent out quickly but delay caused by having to send via a courier”

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Posted 1 week ago

“Won't deliver to my zip code. Producy is fine.”

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Posted 1 week ago

Hi Kathleen, thanks for taking the time to leave us a review. We're sorry to hear you encountered this problem. Unfortunately, it's no longer possible to ship to your zip code at this time - this is because our carrier network cannot currently find a reliable last-mile shipper to service your area. I am sorry about this. If you would like to receive an update should we deliver to your address in the future, please follow the provided link and enter your zip code, you will then be prompted to enter your email address - This will sign you up for notifications - electrictobacconist.com/zip-code-checker. We apologise for any inconvenience caused. Best Regards - ET Team

Posted 4 days ago

“Great seller!! There's never an issue!! Super fast shipping!!!!”

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Posted 1 week ago

“Poor delivery service. They don't ever keep up to date as to status and expected delivery date.”

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Posted 1 week ago

Hi James, thank you for taking the time to share your feedback. We're sorry to hear the delivery of your order didn't meet your expectations. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final-mile carrier (for local delivery). However, we're pleased to see you have received your order. We appreciate your understanding. Best Regards - ET Team

Posted 4 days ago

“I have been a return customer for about a year. I have the quality of the products and fast service.”

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Posted 1 week ago

“Very satisfied with your company. The product (Logic) is great and the service is very good. The only drawback is the shipping costs, which are a little high, but everything is right now.”

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Posted 1 week ago

“I love this site. All my tobacco needs and all in one place!”

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Posted 1 week ago

“Came effiecintly and the way I ordered it. Thank you!”

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Posted 1 week ago

Electric Tobacconist USA is rated 4.8 based on 35,563 reviews