Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,664 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,664 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the new logistics partner! Got my last 3 shipments within 7 days! 10 stars!”

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Posted 1 year ago

“GREAT TASTE EXCELLENT FAST SHIPPMENTS”

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Posted 1 day ago

“I know all sales are final but I have had issues with 2 out of the 2 orders I have placed. 1st order I had 3 out of 8 disposable vapes that didn’t work. 2nd order I tried the rechargeable device and the pods I ordered were dark brown and fell like not liquid. When trying to contact the manufacturer they ask you to jump through hoops to get a replacement. You would think that an issue would arise once n a while not 100% of the 2 orders I placed. And the actual product was different each time but same brand.”

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Posted 1 day ago

Hi Amanda, thank you for taking the time to leave us a review. We're very sorry to hear about the issues you experienced with your Blu disposables and pods. Our team provided Blu's contact details, as they handle all product quality concerns and replacements directly. We apologise that their process felt complicated—unfortunately, as Blu manages this, we aren't able to influence their procedures. We truly appreciate your feedback and will be looking into this further. If you have any other questions or need assistance, please reach out to us. Best Regards - ET Team

Posted 1 day ago

“Excellent Company to make purchases. Easy to use online. Excellent customer service (if you ever need it). Excellent delivery service.”

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Posted 1 day ago

“I love this service. Convenient and quick. I would like to see more sales and offers.”

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Posted 2 days ago

“Delivery is getting faster which is good. I never get any shipping info that I can track when it will get here so that I can be home to sign for it.”

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Posted 2 days ago

Hi Carol, thanks for taking the time to leave us a review. We're pleased to hear you're now receiving your orders quickly. I can confirm you should receive your tracking information via email from WANHUB a few days after the order has been shipped. If you do not appear to have received this email, please check your spam folder in case it's been delivered there. Alternatively, you can view your tracking number from your account under orders once it is dispatched. Please note that due to the PACT Act, we are no longer able to send via USPS, FedEx, UPS, or DHL; we now rely on private carriers that make compliant deliveries. As the parcel passes through a network, your tracking information will not provide consistent updates until it reaches the final-mile carrier (for local delivery). I hope this helps. Best Regards - ET Team

Posted 2 days ago

“I appreciate the quick shipping and the product is very good. I get the enjoy single sticks extra menthol and the cost is very good. I appreciate my ability to order every couple weeks.”

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Posted 3 days ago

“Thank you for your help and professionalism.”

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Posted 3 days ago

“Convenient taste like menthol”

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Posted 3 days ago

“I'm a long time user of VUSE VIBE. A few years ago they became impossible to find in any stores. Then I Google vibe cartridge and up comes Electric Tobacconist and I have ordered in bulk ever since. Fast shipping, bulk pricing and no shipping buying bulk. Excellent customer service and support if needed. Unfortunately as everything else goes up in price so do these cartridges. It would be nice to occasionally get a freebie in an order since physical coupons are worthless when you can't find the product. Like I always buy the bulk 12 , make it a "baker's dozen" once in awhile, just a thought.”

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Posted 3 days ago

“So easy to deal with and prices awe the best on the market”

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Posted 3 days ago

“Love is product!”

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Posted 4 days ago

“I received the product I ordered and they were fairly priced. My only complaint is the exorbitant charge for shipping three small packages of e-cigs.”

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Posted 4 days ago

Hi Penny, thanks for taking the time to leave us a review. We're pleased to hear you received your order. Regarding shipping, unfortunately, due to the PACT Act, we are no longer able to send via USPS; FedEx, DHL, and other major delivery companies have made similar decisions regarding the ban on delivering nicotine products. As a result, shipping costs are higher because we are now reliant on private carriers that make compliant deliveries. Please note that we offer lower shipping costs based on the total order amount. For more information, see our shipping information page. I hope this helps. Best Regards - ET Team

Posted 2 days ago

“Easy delivery time. And ordering”

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Posted 4 days ago

“I'm very pleased when I get my Vuse orders and TOTALLY pleased that I don't have to have my mother sign for them! (She died a few years ago -- and I'm 73!)”

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Posted 4 days ago

“Love the ease of ordering, the delivery is quick. The selection is way more extensive than what's available to me locally.”

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Posted 4 days ago

“Love that can get in mail. Two issues. Limit of 100 items per month. We have 3 people in same household using. We each usually use one daily however issue number 2- every month there are 5-6 units that either don't work upon opening or last for a very short time. It' takes a couple weeks to get the orders once placed, so often run out before get next delivery. Have brought the broken units to the attention of the company and are told we have to contact manufacturer directly but no instructions on how to do that are given and we are out the money. Usually at least 30.00 monthly.”

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Posted 4 days ago

Hello, thanks for taking the time to leave us a review. Please note that the 100 limit per month applies to each customer, so if you have multiple users in your household, they can all sign up and create accounts. This way, the limit is 100 items per person a month, allowing your household users to purchase the quantity they need individually. Regarding the problematic units, NJOY handles all product quality issues and faults directly. Upon checking your correspondence with our team, we can see that they provided these contact details. Please contact their customer service team by emailing hello@njoy.com or by phone at 1-833-ASK-NJOY. If you require any further information, please don't hesitate to reach out to us via the Help Desk. Best Regards - ET Team

Posted 2 days ago

“Great Company. Great Products. Super quick delivery. Makes ordering so easy and reliable. Thank you”

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Posted 4 days ago

“Super great. Loved the idea of getting my vape delivered right to my door. Went to place 2nd order and price jumped like crazy. Ill buy in town. I can use my reward coupons.”

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Posted 4 days ago

“I always purchase from Electric Tobacco. Excellent packaging and delivery.”

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Posted 4 days ago

“These leap pods are all my husband wants, and after we get the box i have to reorder again! AND the delivery and driver are fantastic!! He is so good and fast with our order!!”

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Posted 4 days ago

Electric Tobacconist USA is rated 4.8 based on 35,664 reviews