Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,636 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,636 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the new logistics partner! Got my last 3 shipments within 7 days! 10 stars!”

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Posted 1 year ago

“Good fair Retailer”

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Posted 1 week ago

“Quick and convenient!”

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Posted 1 week ago

“Please send packages via USP. The method that you send cannot be tracked..It is very unreliable. Thank you.”

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Posted 1 week ago

Hi Judith, thanks for taking the time to leave us a review. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final-mile carrier (for local delivery). We appreciate your understanding. Best Regards - ET Team

Posted 1 week ago

“The Blu GoldLeaf pods are great. So happy that delivery times are so much faster. Thank you”

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Posted 1 week ago

“They ship very quickly and the delivery is timely.”

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Posted 2 weeks ago

“Great customer service!”

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Posted 2 weeks ago

“Phil is the only vape I have ever used. It’s perfect”

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Posted 2 weeks ago

“5 out of the eight were broken on the side had a big hole towards the bottom”

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Posted 2 weeks ago

Hi Benjamin, thanks for taking the time to leave us a review. We're sorry to hear you had some problems with your Boulder Pro Disposables. Please reach out to our customer service team via the Help Desk on our website. We'll be happy to help you further and have this resolved as soon as possible. Best Regards - ET Team

Posted 2 weeks ago

“Power unit came and it works fine but the charger didn't work I had to use my old one I would like a new charger if you could make that happen. Thanks”

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Posted 2 weeks ago

“The delivery time has improved since I have been a customer for the last few years. However, I always order 15 disposable E-Cigs every onth and on average 1-2 of the devices do not work every order. I have asked multiple times how can I exchange these malfunctioning devices for E-Cig that works and my question always goes unanswered.”

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Posted 2 weeks ago

Hi Keith, thanks for taking the time to leave us a review. We're pleased to hear you've been receiving your orders quicker! However, we're sorry to hear about the issue regarding your Blu Disposables. I've checked your correspondence with our team and can see they have responded to your queries. If you don't seem to have received our responses, it's possible they were delivered to your spam folder. Please note that Blu themselves handle all product quality issues and faults. Please get in touch with them directly at 1-866-233-6527 or email customerrelations@itgbrands.com. I hope this helps. Best Regards - ET Team

Posted 2 weeks ago

“Electronic Tobacconist is a very helpful website. They offer many varieties of E-cogarette brands and flavors. They permit bulk purchasing, which is very customer friendly. They also have excellent customer support. Friendly, rapid response and professional practices.”

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Posted 2 weeks ago

“I with you could up load our ID, it's very hard to order online”

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Posted 2 weeks ago

“Pretty fast shipping, all items ordered arrived, well packed. Thanks!”

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Posted 2 weeks ago

“Well done as always. Great customer service!”

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Posted 2 weeks ago

“Great service , very good product.”

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Posted 2 weeks ago

“As always, excellent service. The shrinkflation seems to a little less than before so I am also happy about that. This company is awesome”

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Posted 2 weeks ago

“Very professional and fast to deliver.”

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Posted 2 weeks ago

“ET is a great vendor and since NJOY received a cease and desist order from the court, I’ve easily switched over to Juul. Best tobacco flavor there is and the service of ET (and prices) are great! I’d highly recommend anyone looking for any E-cig head straight to ET! You won’t be sorry!”

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Posted 2 weeks ago

“Easy to order arrived on time.”

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Posted 2 weeks ago

“I have been dealing with Electric Tobacconist for years now. Although they do not have stock on my favorite vape juice they went totally out of their way to help me with another product. Also I was send some disposables that did not work and they went above and beyond to complete my order. I highly recommend this company!!!”

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Posted 2 weeks ago

Electric Tobacconist USA is rated 4.8 based on 35,636 reviews