Electric Tobacconist USA Reviews

4.89 Rating 26,323 Reviews
98 %
of reviewers recommend Electric Tobacconist USA
Merchant Metrics
Shipping & Delivery
delivery methods
Postal Service
average delivery time
Next Day
on-time delivery
98%
accurate and undamaged orders
98%
Customer Service
communication channels
Email, Live Chat, Telephone
queries resolved in
Under an hour
customer service
4.76 out of 5
Returns & Refunds
refunds process
Difficult
returns process
Easy
Read Electric Tobacconist USA Reviews

About Electric Tobacconist USA:

Online vape store.

Visit Website

Email:

hello@electrictobacconist.com

Write Your review

Tell us how Electric Tobacconist USA made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photo to this review?
Upload Photo
(only JPEG and PNG files) (optional)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Thank you for your quick response and problem solved
Helpful Report
Posted 52 minutes ago
After receiving a faulty order, I filed a complaint They did not respond. Instead, they waited for me to file AGAIN on the same order and allowed me to view an automated message. Very poor customer service after ordering from them multiple times. I hope that they right their wrongs or improve customer service.
1 Helpful Report
Posted 7 hours ago
Always out on alto solo pods in menthol
Helpful Report
Posted 9 hours ago
Excellent Service. Placed an order on a holiday and it got through incredibly fast. Will be ordering again soon.
Helpful Report
Posted 10 hours ago
Excelent service. Placed an order on a holiday it got through incredibly quick. Will be ordering again soon.
Helpful Report
Posted 10 hours ago
thanks for the great (problem) service
Helpful Report
Posted 14 hours ago
Great company, values quality and the customer like no other! Definitely will be a regular shopper here
Helpful Report
Posted 16 hours ago
Exactly as I had hoped.
Helpful Report
Posted 17 hours ago
The website was easy to follow and order from. Was surprised how quick I received my order. Definitely will order again.
Helpful Report
Posted 17 hours ago
So glad I found your website you are the best your service is awesome your shipping is fast
Helpful Report
Posted 18 hours ago
Only two online stores have I enjoyed. but, ElectricTobaccoist are reallreshipy speedy getting my order out the same I could brag on their customerservice all day long, beacuse one order never made it out of Colorado. They reshipped it priority mail for free. I messaged then on a saturday and received my package the following monday... ONE MORE Then I'll leave you all alone. Prices on juice are the best on the net. I wish you kept more RTA's in stock but thats minorl. I ordered 4 bottles of juice Wed Evening (I'm in BFE in SWVA) well, I got my order today.!!!!!!! No special shipping or anything.. This company is the best I"ve dealt with More so than my local shops. My apologies for poor punctuation and grammar. My keyboard sometimes lets me hit the mouseaccidently and it types wherever. 6 out of 5 everytime I've ordered.. Superb.. Thanks to everyone who makes the electrictobaconist
Helpful Report
Posted 18 hours ago
I received my Smok Novo 2 very fast. I have only had it 3 days, but so far working great. Your customer service is great. I initially ordered my pods with the wrong Ohm's , and I was trying to cancel my order, but when I explained my mistake to them corrected my mistake and I received what I should have ordered from start. Other companies would make me cancel first (if they let me), to re-order the right one, but ET corrected before it was shipped. Great customer service, I will keep ordering from ET going forward. Thank you
Helpful Report
Posted 19 hours ago
Excellent pricing great customer service favorite products at a tremendous discount price highly recommended thank you ET
Helpful Report
Posted 19 hours ago
I really love this site. Fast shipping. Reasonable prices.
Helpful Report
Posted 20 hours ago
Great customer service and super fast shipping my order of my vape and fluid came two days earlier than estimated and I love the selection of products that are sold here! If I could give ten stars I would will definitely continue business with this site
Helpful Report
Posted 23 hours ago
My vape came broken and support was great! They helped me right away and credited my account. I trust them so much I rebought the same vape. I'm sure it'll work out this time. Thank u again
Helpful Report
Posted 1 day ago
I don’t feel like I was listened to at all about my concern. Nothing was done to improve my future experiences. I order regularly from this site for the same item that contains no nicotine and isn’t a device for nicotine, just a replacement part. I asked to simply have the signature required removed from my future orders as the post office in my area is terrible and we’ve been having to drive 30 minutes in a broken car to pick it up because they mail man won’t get out and knock on our door. I can’t MAKE them do their job. I even cited the Texas state statutes I was told was the reason the signature had to be there and it said it was ONE method of age verification. As is using a verifiable credit or debit card (which I do) and presenting the seller with birth date and other information (which I’ve also done). No other company I order from, even the actual nicotine-laden ejuice requires the signature. I definitely feel like this company does not care about how much trouble I have to go through for a couple bits of metal for my device. I will be taking my orders elsewhere. I bought from Electric Tobacconist because they had the best prices for these coils, but I’d rather pay the extra two dollars elsewhere and not have to deal with any of this, with possibly better customer service to boot.
Helpful Report
Posted 1 day ago
Super fast response time. My package went missing and they shipped me another one free of charge the following day. Shoutout to Natasha & Ben of customer support.
Helpful Report
Posted 1 day ago
Love this juice and the cheapest place I found it at was here love it!!!!
Helpful Report
Posted 1 day ago
The ONLY place I buy my vape supplies at. Usually receive everything in two days, always get exactly what I ordered, great selection. The BEST.
Helpful Report
Posted 1 day ago
Electric Tobacconist USA is rated 4.89 based on 26,323 reviews