Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,468 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,468 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the new logistics partner! Got my last 3 shipments within 7 days! 10 stars!”

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Posted 1 year ago

“Not home to sign for a delivery for PODS! Returned back to the store and want to charge me a restock fee of $20!!! How does this place expect me to not go to work to sign for pods.. NOT tobacco but PODS! Trying to get it reshipped but will never buy here again.”

Helpful Report

Posted 6 days ago

Hi Debra, thank you for taking the time to leave us a review. We’re sorry to hear that you were unavailable during the delivery attempt. As noted on our website, an adult must be present to sign for the delivery due to these products being age-restricted. Unfortunately, as you were unavailable to sign this is out of our control, and your order was therefore returned to us. In such cases, we offer two options: a full e-wallet credit or a refund, minus a $20 restocking fee, which is credited to your e-wallet. As requested, we have fully credited your account to allow you to place a new order. We thank you for your understanding. Best Regards - ET Team

Posted 3 days ago

“Great customer service and great products!!”

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Posted 1 week ago

“Horrible experience with delivery of product.”

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Posted 1 week ago

Hi Maryann, thank you for your review. We're sorry to hear you experienced issues with your delivery. Upon reviewing your ticket, we can see you contacted our support team and that the matter has now been resolved with your order successfully delivered. We truly appreciate your patience and understanding. If there's anything else we can assist you with, please feel free to get in touch. Best Regards - ET Team

Posted 1 week ago

“This order worked out, but my previous order I placed on March 17,I paid for but never received...I put in a request for a refund, but never heard anything back...I would still like a refund or even better to get my order...either one would be fine...I'm just glad this order made it like the others have,but I'm still missing the 20 packs I paid for last time and I'm out $130 and haven't gotten a refund like I requested”

Helpful Report

Posted 2 weeks ago

Hi Christopher, thank you for taking the time to leave us a review. We’re very sorry to hear you haven’t received your order. After reviewing our system, we could not locate any prior correspondence regarding this issue. Kindly contact us via the Help Desk on our website, and a member of our team will be happy to assist you further. We look forward to hearing from you. Kind Regards - ET Team

Posted 2 weeks ago

“Your product is great I was buying at my local shop I use zero nicotine only and they don't have it anymore I will continue to order from you!!!i”

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Posted 2 weeks ago

“They answered my email the next day and handled my problem. I received a defective e-cigarette and they credited my account accordingly. Very professional.”

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Posted 3 weeks ago

“i like dealing with them”

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Posted 3 weeks ago

“Electric Tobacconist is the only source for Phix vapes - which puff for puff, are the best on the market. I also order vape juices and devices. The ET staff have been responsive and courteous.”

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Posted 3 weeks ago

“your delivery turnaround time has goten better”

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Posted 3 weeks ago

“I was very pleased when I got an order quicker than usual and also pleased that I was offered a good promotion the last time I ordered. These are good incentives for customers who order large amounts on a regular basis.”

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Posted 3 weeks ago

“Great discount and product! The sale was fantastic! Thank You!”

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Posted 3 weeks ago

“Having the product delivered to my door is great, but it actually takes weeks for them to arrive. Ordering anything online usually takes only a couple of days. I don’t understand why this product can’t be delivered sooner?”

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Posted 3 weeks ago

“Left out in the rain!”

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Posted 3 weeks ago

Hi Shelly, thank you for taking the time to leave us a review. We're very sorry to hear your order was left out in the rain. This is certainly not the standard of service we expect from our delivery partners, and we will be investigating the matter further. We’ve reached out to you via email and look forward to your response. Best Regards - ET Team

Posted 3 weeks ago

“Good delivery & customer service. And, great sales. Very happy I found this place. Thank you ET!”

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Posted 3 weeks ago

“Delivery is faster now”

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Posted 3 weeks ago

“Easy to order and fast service. Priced a little cheaper than my corner store even with shipping. Thanks”

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Posted 3 weeks ago

“Love how efficient you are”

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Posted 3 weeks ago

“Very good experience, as advertised but price? Wow! I get it,mostly...”

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Posted 3 weeks ago

“I never received my order. I contacted the company multiple times for a month and a half for a full refund. I sent them a photoshop of their guarantee delivery. They refuse to give me a refund. Do not order from this company. Is total scam”

Helpful Report

Posted 3 weeks ago

Hi Lisa, thanks for taking the time to leave us a review. We're very sorry your order was lost in transit. I can confirm our team responded to your enquiry on April 3rd. We are happy to process your refund under the "ET Package Protection guarantee" however, we're awaiting your response. Please get back in touch with us confirming the acceptance of the terms of the guarantee and we can process this for you straight away. Best Regards - ET Team

Posted 3 weeks ago

“Just put in a fairly large order Received it and half of the disposable vapes did not work Called spoke to 2 very nice gentleman and told they put in an order Not heard anything back”

Helpful Report

Posted 3 weeks ago

Hi Jennifer, thank you for taking the time to leave us a review. We're sorry to hear you've experienced issues with your disposable vapes. Please note that we do not offer phone support for these types of queries. We kindly ask that you reach out to us through the Help Desk on our website, where a member of our team will be happy to assist you further. Best Regards - ET Team

Posted 3 weeks ago

Electric Tobacconist USA is rated 4.8 based on 35,468 reviews