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Electric Tobacconist USA Reviews

4.8 Rating 35,490 Reviews
96 %
of reviewers recommend Electric Tobacconist USA
4.8
Based on 35,490 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Electric Tobacconist USA Reviews

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Very pleased with the new logistics partner! Got my last 3 shipments within 7 days! 10 stars!
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Posted 1 year ago
Very nice product!!
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Posted 2 days ago
Shipping was horrible!!! Took way too long to receive. Then you act your shipping is another company. I’ll never buy from you again!
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Posted 3 days ago
Hi Michael, thank you for taking the time to share your feedback. We’re sorry to hear that your order arrived later than expected. Please note that shipping is handled by our delivery partner, and while most deliveries are completed within 10 business days, unforeseen delays can sometimes occur. We’re pleased to know your order arrived safely, and we appreciate your patience and understanding. Best Regards - ET Team
Posted 3 days ago
I have ordered the My Blu Menthol pods except for the times I ordered the cherry flavored ones. I’m hoping they come back with it so I can order them again! I’m still very pleased with the Menthol though! I’ve been ordering from this company for a while, however, I wish the shipping was a little faster!
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Posted 3 days ago
Excellent device… unusual shipping and tracking.
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Posted 3 days ago
Excellent communication about order status and delivery. Packaged nicely. Good delivery time. Great customer service.
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Posted 3 days ago
I was completely satisfied with ET until they STOPPED delivering to my area! WTF! I’ve been a customer for YEARS! And now they can’t deliver to the NorthEast?! I’m an hour outta NYC so it seems implausible that they can’t find delivery service in highly populated region
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Posted 3 days ago
Hi Elizabeth, thanks for taking the time to leave us a review. We sincerely apologise that we're no longer able to deliver to your area. Unfortunately, our carrier network has been unable to secure a reliable last-mile delivery partner for your location. Due to the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban on shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. If you would like to receive an update should we deliver again to your address in the future, please follow the provided link and enter your zip code, you will then be prompted to enter your email address - this will sign you up to notifications - https://www.electrictobacconist.com/zip-code-checker. Best Regards - ET Team
Posted 3 days ago
I had been ordering from another online company. It took around 3 weeks to get an order. I found you and I am so happy! Fast turn around aand I reallty appreciate that! Electric Tobacconist is the BEST!
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Posted 3 days ago
Usually, I would give it 5 STARS, but it has been 17 days now and I still have not received my order. I tried tracking but without success. I do have my receipt and used the correct numbers. I am really upset with your company for the first time. And I have no way of reaching anyone. I am running out of my Blu's.
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Posted 3 days ago
Hi Monalisa, thanks for taking the time to leave us a review. We can confirm that we reached out to you on April 25th regarding your order. Unfortunately, our delivery partner informed us that your parcel was damaged during transit and was being returned to us. Due to this, your account was credited with the full amount of the order to allow you to replace your order. If you have any further questions, please don't hesitate to contact us via the Help Desk. Best Regards - ET Team
Posted 3 days ago
Great and fast delivery.
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Posted 3 days ago
Trusted company and great shipping time.
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Posted 3 days ago
Great product, nice deals and shopping time is better than its ever been.
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Posted 3 days ago
i ordered several e-cigarette refills and it was turned away by the post office. so i am not a happy camper. i don't think i will try again to order cause it always causes problems.
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Posted 3 days ago
Hi Vivian, thank you for taking the time to leave us a review. We're sorry to hear your order couldn't be delivered. Unfortunately, we are unable to ship to post office addresses, as deliveries must be made to residential or business premises in accordance with our delivery compliance guidelines. As a result, the post office was unable to accept the parcel, and it was returned to us. As requested, your order has been refunded to your original payment method. Best Regards - ET Team
Posted 3 days ago
Shipped and arrived well but there are always 1 or 2 out of the 10 pack that i buy that come sout bad. Ive reached out several times and no reply.
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Posted 3 days ago
Hi Christopher, thanks for taking the time to leave us a review. We're sorry to hear you have problems with some of your products. Upon checking our system, I can see that we have responded to both of your queries on January 30th and March 17th. It may be that our responses were delivered to your spam folder. BLU handles all product quality issues/faults directly. Please contact them on: 1-866-233-6527 or email customerrelations@itgbrands.com. We hope this helps. Best Regards - ET Team
Posted 3 days ago
I placed an order on March 17th, with a guarantee of a full refund if it wasn’t Delivered within 40 days. I’ve sent many emails, and nothing has been done. I ordered over $300 worth of product. I won’t Use them again. I’m now in touch with the better business bureau
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Posted 3 days ago
Hi Tracey, thank you for taking the time to leave us a review. As advised by our team, our records show that your order was delivered and signed for on Friday, May 2nd. However, as you've informed us that the parcel was not received, we have initiated an investigation with our delivery partner. As it’s been less than 24 hours since the investigation opened, we kindly ask for your patience while we await their response. Once we have more information, we’ll be in touch to advise on the next steps. Best Regards - ET Team
Posted 3 days ago
Great service .graet product.
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Posted 3 days ago
I think the company is great. Just a little high on products, though.
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Posted 3 days ago
Web site was easy to navigate, products reasonably priced, order arrived timely. BLU menthol disposable e-cigarettes are very easy to use and provide what I want. Thank you!
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Posted 3 days ago
All of my orders were received on time which is just. Not early or anything but on time is very nice.
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Posted 3 days ago
Everything was very good but you deliver to my address
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Posted 3 days ago
The products they offer and GOOD and the service is first-rate!
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Posted 3 days ago
Electric Tobacconist USA is rated 4.8 based on 35,490 reviews