Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,552 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,552 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the new logistics partner! Got my last 3 shipments within 7 days! 10 stars!”

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Posted 1 year ago

“Fast delivery”

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Posted 14 hours ago

“Enjoy the taste and relaxes me”

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Posted 1 day ago

“You sold my info and it turned up on the dark web.”

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Posted 1 day ago

“Great Company!”

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Posted 1 day ago

“My order is always sent out quickly but delay caused by having to send via a courier”

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Posted 1 day ago

“Won't deliver to my zip code. Producy is fine.”

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Posted 1 day ago

“Poor delivery service. They don't ever keep up to date as to status and expected delivery date.”

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Posted 1 day ago

“They activate in my pocket when there is movement causing the pods to empty early”

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Posted 1 day ago

“I have been a return customer for about a year. I have the quality of the products and fast service.”

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Posted 1 day ago

“Very satisfied with your company. The product (Logic) is great and the service is very good. The only drawback is the shipping costs, which are a little high, but everything is right now.”

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Posted 1 day ago

“I love this site. All my tobacco needs and all in one place!”

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Posted 1 day ago

“Came effiecintly and the way I ordered it. Thank you!”

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Posted 1 day ago

“Last order was only last 1/2 day ,,use to get 2 days....but still good product and delivery good..Thanks”

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Posted 1 day ago

“Great products”

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Posted 1 day ago

“This is the only flavor out of the 6 I ordered that doesn’t taste like Blueberry Banana. Tasted like Rice.”

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Posted 1 day ago

“Thank you for the prompt delivery. I will definitely order more in the future.”

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Posted 1 day ago

“Excellent service, fairly quick delivery and great product.”

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Posted 1 day ago

“I placed my large order on May 19. It is now July 03. After all the difficulties to make any kind of contact with this company during this last month to its whereabouts, I continue to get ‘put in my place’. All ending with they will contact me when they have information. How is it possible they can do this, because they already have my $$ money. They just don’t give a crap. Yes, I have asked for, and last two times insisted to get my refund. Yet I get the same nasty letter back. I have given them good reviews in the past. Do please disregard them. I am do very disappointed in this company.”

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Posted 1 week ago

Hello, thank you for taking the time to leave a review. We’re sorry to hear that you experienced an issue with your order. Following a review of your communication with our team, we can confirm that the matter has been handled in a courteous manner and in accordance with our procedures. After reaching out to our delivery partner, we discovered that a small number of shipments, including yours, were mistakenly routed to an incorrect carrier. To apologise for the inconvenience, we applied a 10% credit of your order value to your account, and your order was then returned and re-shipped. As the original order was not delivered within 40 days, you requested a reimbursement under our package protection guarantee. We are currently awaiting your confirmation to proceed with issuing your credit. We sincerely apologise for the inconvenience caused and thank you for your patience and understanding. Best Regards - ET Team

Posted 1 week ago

“Tax and "surcharge" on my order was greater than 50% of my original order. No explanation of surcharge. Help desk did not appear to accept my inquiry. Second order and we may be done already”

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Posted 1 week ago

Hello, thanks for taking the time to leave us a review. The "surcharge" indicated on your order is the State Excise Tax. The state of California requires two excise taxes on vape nicotine products: 52.92% of the wholesale price and 12.5% of the retail price (CECET). You can find more information here - taxfoundation.org/data/all/state/vaping-taxes/. If you have any further questions, please don't hesitate to contact us via the Help Desk. Best Regards - ET Team

Posted 1 week ago

“This is a great company Customer Service is always on point. Service is fast and thorough Highly Recommend to all. Resolved a tech issue for me in less than a day. Delivery packaging and pricing is also spot on !!!!!”

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Posted 1 week ago

Electric Tobacconist USA is rated 4.8 based on 35,552 reviews