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Electric Tobacconist USA Reviews

4.8 Rating 34,922 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

Company Reviews

Product Reviews

4.8

Based on 34,922 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy
Refunds Process	Difficult
Returns Process	Easy

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 27th March 2021

Electric Tobacconist USA 5 star review on 27th March 2021

Electric Tobacconist USA 5 star review on 22nd March 2021

Electric Tobacconist USA 5 star review on 20th March 2021

Electric Tobacconist USA 5 star review on 28th February 2021

Electric Tobacconist USA 5 star review on 19th February 2021

Electric Tobacconist USA 5 star review on 24th January 2021

89

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for following up on my mom's pods, earlier I wrote a one star review. I'm changing it now because of the quick response to my earlier query regarding ordered but not received. They have been received:)”

Helpful Report

Posted 3 months ago

We love a changed review - thank you for your feedback and we're glad we got your issue sorted in the end! All the best Louis ET Team

Posted 3 months ago

“Love the company! Customer service is great and my orders are always on time. I use Vuse and the pods are great, everytime I bought around home I always seemed to get one that leaked, but no problems here,(knock on wood,lol) The Vuse is great can last 1 1/2 days depending on your vaping, but I always keep extras charged and ready. Thank you a loyal customer.”

Posted 6 days ago

“I had a quick response and it was most helpful. Love this site but have a slight proble, since I am in Colorado from the end of may to the end of October. I live in Houston, Texas the rest of the year. Thanks for being such a good company with great staff.”

Posted 2 weeks ago

Thanks for your review, and sorry about the Colorado laws... they make it impossible as it stands to sell into the State! Louis ET Team

Posted 1 week ago

“Easy to use. Always arrives around expected date.”

Posted 3 weeks ago

Thank you so much for your 5 star rating of Electric Tobacconist USA! We really appreciate the kind words, such as "Easy to use. Always arrives around the expected date," and are happy that you are a loyal customer. Thank you so much for your support! Louis ET Team

Posted 2 weeks ago

“AFTER THE E-CIG MAIL BAN, I THOUGHT I WAS LOST. I HAD BEEN ORDERING MINE FOR ABOUT 10 YEARS FROM ANOTHER COMPANY. I THANKED MY LUCKY STARS THAT I FOUND THIS COMPANY THAT HAD THE PRIVATE SERVICE TO DELIVER THEM. IT ONLY TOOK 7 DAYS TO GET THEM. (WONDERFUL) THEY ARE NOT THE BRAND I WAS USING, BUT THEY WILL WORK. CAN'T BEAT THE PRICE AND SHIPPING. HOPEFULLY NOTHING HAPPENS TO THIS COMPANY, AND THEY CAN CONTINUE TO GIVE THE ABSOLUTELY EXCELLENT SERVICE FOR YEARS TO COME. DON'T BE AFRAID TO USE THIS COMPANY, THEY ARE GREAT.”

Posted 3 weeks ago

Thank you so much for your 5 star rating of Electric Tobacconist USA! We are so glad you were able to find us and were able to continue to enjoy your vapes through us. Glad everything arrived fast, too! Thanks again Louis ET Team

Posted 2 weeks ago

“Website says delivered but I never received it”

Posted 3 weeks ago

Hi Mark I can indeed see in the tracking that your order was marked as delivered. Please reach out to the the team at electrictobacconist.support and we will do our best to resolve this matter. Thanks Louis ET Team

Posted 2 weeks ago

“your shipping is terrible. why does it take so long to receive my order”

Posted 3 weeks ago

Thank you for taking the time to let us know about your experience with Electric Tobacconist USA. We are sorry that the shipping of your order took longer than expected. Since the PACT Act came into force, in order to stay compliant with the law we have to use a network of carriers which does mean orders take longer than they did when we were allowed to use USPS, FedEx or UPS. For this reason we strongly encourage customers to stock up and leave enough lead time for orders to arrive. In exchange, we do our best to offer bulk prices that will make this worthwhile. Kind regards, Louis ET Team

Posted 2 weeks ago

“Fast shipping! Thanks”

Posted 3 weeks ago

“I ordered from you on April 8 as the product I use is not available in my area. I actually received my order May 3, so almost a month. Will have to keep this in mind next order.”

Posted 3 weeks ago

Thank you for your feedback for Electric Tobacconist USA! We appreciate you taking the time to let us know how we did. Louis ET Customer Care

Posted 2 weeks ago

“Never got them.”

Posted 3 weeks ago

Thank you so much for taking the time to review Electric Tobacconist USA, Mary. We sincerely apologize for the fact that you never got the items you ordered. We are monitoring your delivery and we see a delivery attempt was made Sunday 7th, so perhaps you were out at the time. We have an open ticket in our system monitoring the whereabouts of your order, so this will get resolved one way or another. Kind regards, Louis ET Team

Posted 2 weeks ago

“Electric Tobacconist: 5 stars. Delivery Provider: 1. Took almost 2 weeks to get to me. Hopefully next go round will be faster.”

Posted 3 weeks ago

Hi Don, Thanks for your review! Louis Customer Care

Posted 2 weeks ago

“I received my first order and it arrived earlier than expected delivery. I just wish there was a way to know the day of delivery.”

Posted 3 weeks ago

Thank you for your 4 star rating of Electric Tobacconist USA, Anne! We appreciate you taking the time to let us know your experience. We are glad to hear that your first order arrived earlier than expected delivery - that's great to hear. We are working on delivery estimates as tracking is due to be updated and improved at some point very soon, Thanks Louis ET Team

Posted 2 weeks ago

“They were quick and efficient I’m impressed with them”

Posted 3 weeks ago

Thank you so much Carolyn for your kind words and your 5 star rating! We appreciate your loyalty and we are so happy to hear that our services are fast and efficient. Your positive feedback is very valuable to us! Thank you for being such a loyal customer!

Posted 2 weeks ago

“I've been ordering from electronic for several years and I am always grateful. They sell the vape juice that I use and I'm so grateful.”

Posted 1 month ago

Thank you so much, Robert, for your 5-star rating! We really appreciate your continued support and loyalty in ordering from Electric Tobacconist USA. We are glad to know that you have been buying your vape juice from us and are grateful for your business. Thank you for your kind words! Louis ET Team

Posted 2 weeks ago

“Cancelled an order when i tried to add additional item. To ship 1 item would not make sense so i cancelled orignal order and added another item.”

Posted 1 month ago

Thank you so much for your 5-star rating, Dave! We really appreciate your loyalty as a customer. We are also glad that you were able to cancel your original order and add an additional item so that you could make the most of your purchase. We look forward to your continued patronage! Louis ET Team

Posted 2 weeks ago

“I am so glad that I can find the BLU devises, and the gold leaf liquid pods. Blu enabled me to put down cigarettes that I had tried many times before to quit. Thank you for continuing to carry these products. I tried juul, njoy, vuse and many others and Blu is the one that works best, tastes best and keeps me smoke free for 5 years now. Thank you.”

Posted 1 month ago

Thank you so much for your 5 star rating, John! I'm so pleased to hear that the BLU devices and other products have been working for you to help you quit smoking - it's customers like you who keep us motivated to continue carrying quality items. We truly appreciate your loyalty and hope to continue delivering to your satisfaction for years to come! Thanks again for your support. Louis ET Team

Posted 2 weeks ago

“Where I live it may take a while for my order (not their fault) but always receive what I ordered and have been ordering from them for a few years and they’ve been GREAT !!!”

Posted 1 month ago

Thanks for your review, Kenny!

Posted 2 weeks ago

“Merge 2 orders and gave me credit for additional shipping cost now that’s a great customer experience”

Posted 1 month ago

Thanks for your kind words! Louis ET Team

Posted 1 month ago

“Fast shipping”

Posted 1 month ago

Thanks Jennifer!

Posted 1 month ago

“They got my money. I didn't get my refills. I thought that their 40 day charge would automatically send a replacement. And it's a shame because I have had great service until now. Submit tickets, hear nothing. Submit another ticket, hear nothing. I get that shipping is a pain and but come on. Working on seventy days! You should hire the Pony Express only took them 11 days to get Missouri to Calf!”

Posted 1 month ago

Hi John, We are so sorry your February order got lost in transit. I see the reshipment got to you nine days after it was sent out, so we hope you were at least satisfied with the resolution process. Sorry again for the inconvenience this will have caused, Louis ET Team

Posted 1 month ago

“Product excellent shipping sucks.”

Posted 1 month ago

Hi Deborah, I see your last order took 11 days to get to you. Ideally it would be quicker but we are somewhat constrained by the PACT Act laws that have prevented us from using the likes of USPS, UPS or FedEx to ship to you. Kind regards, Louis ET Team

Posted 1 month ago

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Electric Tobacconist USA is rated 4.8 based on 34,922 reviews