Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,591 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,591 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

Visit Website

Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“GREAT SERVICE”

Helpful Report

Posted 2 weeks ago

“Th best company ever! Fast shipping and quality products!”

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Posted 2 weeks ago

“Fast Delivery Great Service and Trust”

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Posted 3 weeks ago

“Quick responses from Electric Tobacconist and fast delivery. Great company!”

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Posted 1 month ago

“They are so honest”

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Posted 1 month ago

“Excellent Customer Service and Great Prices! I had an amazing experience with The Electronic Tobacconist. I accidentally entered the wrong address on my order, but their customer service team caught the mistake right away and made sure my package still got to me quickly. The packaging was top-notch, and their prices are incredibly low—what a deal! I’m so grateful for how considerate and patient they were throughout the process. I’ll definitely be purchasing from them again. Highly recommended!”

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Posted 1 month ago

“i'm very greatfull, they took care of my problem right away.”

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Posted 1 month ago

“Takes to long to receive an order. Easy ordering and a fair price. Will continue ordering.”

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Posted 1 month ago

“Thank you for your help!”

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Posted 1 month ago

“I appreciate the excellent service you provide. My packages arrive in a timely manner and are accurate.”

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Posted 1 month ago

“I had a "hiccup" recently because I wasn't here tp get my order. You all sent it back out so fast and I was able to be here tosign for it because I knew ahead of time when it would be here. You're the best!”

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Posted 1 month ago

“Prompt efficient service with attractive, packaging, too!”

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Posted 1 month ago

“After a couple of glitches, orders taking too long to arrive (not ET’s) fault, the past two orders have arrived on time. Once I contacted ET about the issues, they jumped on it and shortly thereafter I received my products. And as usual, the Vuse Alto Classic tobacco is perfect. Full bodied and rich. Thanks ET!”

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Posted 1 month ago

“Fast delivery”

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Posted 1 month ago

“I always get my stuff from electric tobacconist and am always happy with my order. The. Shipping seems to be quicker than it used to be. The only drawback with the shipping is having to be home to sign for it When you have no idea when it is coming. even with the tracking number I don't know when it will arrive at my house to be sure I am home to sign.”

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Posted 1 month ago

“Great prices. Great response from company if any issues. Reasonably fast delivery.”

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Posted 1 month ago

“Enjoy the taste and relaxes me”

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Posted 1 month ago

“It took ove a month to get here”

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Posted 1 month ago

Hi Susan, thanks for taking the time to leave us a review. We're sorry to hear your order took longer to arrive than expected. It's estimated that orders will arrive within 10 business days in most cases; however, in some cases, it can take longer. We understand your order arrived after 15 business days, which is slightly past the estimated timeframe. We sincerely apologise for the delay and are glad to hear that your order has now been received. Thank you for your patience and understanding. Best Regards - ET Team

Posted 1 month ago

“Great Company!”

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Posted 1 month ago

“Did not receive latest order due to every delivery attempt occurring while I was not home and did not vary times to ensure delivery, like evening attempts. Nothing left by delivery company as to when next attempts would be made. No communication from Electric Tobacconist that my order was returned to them. They still have my money.”

Helpful Report

Posted 1 month ago

Hello, thank you for taking the time to leave us a review. We’re very sorry to hear that you haven’t received your order. After checking our records, we couldn’t find any prior communication from you regarding this issue. To assist you further, we kindly ask that you reach out to our team via the Help Desk on our website. You can do so by following this link: bit.ly/ETSUPPORTUS. Our team will be more than happy to help resolve this for you. Best Regards - ET Team

Posted 1 month ago

Electric Tobacconist USA is rated 4.8 based on 35,591 reviews