Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,525 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,525 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with this service. Items delivered in a timely manner”

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Posted 1 week ago

“Exactly what a wanted and shipped in a timely manner. I will definitely order again.”

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Posted 1 week ago

“No issues,recvd product is ordered”

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Posted 1 week ago

“I waited forever for them to arrive and they taste like a big fat nothing!”

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Posted 1 week ago

Hi Kathleen, thanks for taking the time to leave us a review. We're sorry to hear you're having some issues with your NJOY DAILY device. NJOY handles all product-related issues directly. Please contact NJOY's customer services team at hello@njoy.com or 1-833-ASK-NJOY. If you have any further questions, please don't hesitate to reach out to us. Best Regards - ET Team

Posted 6 days ago

“Love the product, love the prices, love the company! My only small drawback is the length of shipping time, so I need to plan ahead”

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Posted 1 week ago

“Love my Njoy e-cigarettes. The closest thing to a real cigarette I have found yet. Their customer service is second to none.”

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Posted 1 week ago

“customer service is awesome with this company. their response is quick and they follow through. I highly recommend giving them a try for your vaping needs. shipping is quick also.”

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Posted 1 week ago

“I love the convenience of ordering online especially when the Blu pods are on sale. I only worry about being home when they are delivered due to the fact someone needs to be home to SIGN for the pkg.”

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Posted 1 week ago

“My package is MIA after 20 days, I'm trying to make an inquiry, but the form they provide doesn't let you submit it. This will be the last time I ever use this company. If I could give negative stars from this experience, I would, which is a real shame because I had used them successfully in the past.”

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Posted 2 weeks ago

Hello, thank you for taking the time to leave us a review. We’re sorry to hear your order hasn’t arrived yet. While most orders are delivered within 10 business days, delays can occasionally occur. To help us resolve this for you, please get in touch with our customer service team by submitting a ticket through our Help Desk. Select “Order not Received,” then choose “On or before [Date]” and select “Not Delivered.” Once submitted, a member of our team will be in touch shortly. Best Regards - ET Team

Posted 1 week ago

“Thanks forsupplying my tobacco needs at this time. You all are efficient, timely and I really appreciate this. Thanks Veronica”

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Posted 2 weeks ago

“Excellent customer service~ immediate response & resolution with acct. credit when delivery problem arose. Overall, orders generally take at least 10 days to receive, but I just plan for that in advance.”

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Posted 3 weeks ago

“Love leap 2.5 vapes and electric tobacconist just wish delivery was faster! Thank you for great customer service and care.”

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Posted 3 weeks ago

“Order arrived when expected. Packed neatly with contents all included. Very convenient for vapes to be delivered.”

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Posted 3 weeks ago

“Your system says you ship to Virginia, but when I enter my zip code of 22980 which is in Virginia, it says cannot deliver. Please let me know what is up. I did not low ball you with the stars because I'm only looking for an answer. Thanks”

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Posted 4 weeks ago

Hi Jim, thanks for taking the time to leave us a review. We're sorry to hear you encountered this problem. Unfortunately, our carrier network is unable to secure a reliable last-mile delivery partner for this zip code in Virginia. Due to the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban on shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. If you would like to receive an update should we deliver to your address in the future, please follow the provided link and enter your zip code, you will then be prompted to enter your email address - this will sign you up to notifications - https://www.electrictobacconist.com/zip-code-checker. Once again, we apologise for any inconvenience caused. Best Regards - ET Team

Posted 4 weeks ago

“The order was received in 7 days and had no problems. I recommend you should make an order.”

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Posted 1 month ago

“Very nice product!!”

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Posted 1 month ago

“Shipping was horrible!!! Took way too long to receive. Then you act your shipping is another company. I’ll never buy from you again!”

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Posted 1 month ago

Hi Michael, thank you for taking the time to share your feedback. We’re sorry to hear that your order arrived later than expected. Please note that shipping is handled by our delivery partner, and while most deliveries are completed within 10 business days, unforeseen delays can sometimes occur. We’re pleased to know your order arrived safely, and we appreciate your patience and understanding. Best Regards - ET Team

Posted 1 month ago

“I have ordered the My Blu Menthol pods except for the times I ordered the cherry flavored ones. I’m hoping they come back with it so I can order them again! I’m still very pleased with the Menthol though! I’ve been ordering from this company for a while, however, I wish the shipping was a little faster!”

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Posted 1 month ago

“Excellent device… unusual shipping and tracking.”

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Posted 1 month ago

“Excellent communication about order status and delivery. Packaged nicely. Good delivery time. Great customer service.”

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Posted 1 month ago

Electric Tobacconist USA is rated 4.8 based on 35,525 reviews