Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,528 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,528 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the new logistics partner! Got my last 3 shipments within 7 days! 10 stars!”

Helpful Report

Posted 1 year ago

“Shipping was a little slow, but customer service was amazing with keeping me informed. Since stores don't carry what I use anymore, it was nice to still be able to get my products! However, I wish I would have ordered more the first time, because it doesn't appear they ship to my area anymore 😞”

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Posted 5 days ago

“I had 3 NJoy. Cartridges that did not work at all. I requested credit or replacement and offered to send back the faulty cartridges. Electric Tobacconist told me to go to NJoy for the defective cartridges. Terrible customer service! I bought the cartridges from YOU! You should make it right. I will find somewhere else to get my cartridges.”

Helpful Report

Posted 1 week ago

Hi Laura, thanks for taking the time to leave us a review. We're very sorry to hear you encountered this issue with your NJOY pods. I can see that you have already been in touch with our team. As mentioned, at the request of NJOY, customers experiencing problems with their products are asked to contact them directly for further assistance. Please contact them using the provided details, and they'll be able to resolve this for you. We thank you for your understanding. Best Regards - ET Team

Posted 1 week ago

“Good product selection with njoy; easy order and checkout. The ONLY issue is the supping service rarely updates the delivery status and it shouldn't take 14 days to receive an order.”

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Posted 2 weeks ago

“They shipped me the wrong pods which were all leaky. When I got new pods they were all leaky again. Probably wont order from these guys again.”

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Posted 2 weeks ago

Hi Brandon, thank you for taking the time to leave us a review. We're very sorry to hear you received the incorrect item. I can see that you've already been in touch with our team, and we've arranged for the correct product to be sent out along with a returns label. We sincerely apologize for the inconvenience and appreciate your understanding. Best Regards - ET Team

Posted 2 weeks ago

“Always prompt delivery and good value.”

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Posted 2 weeks ago

“The delivery system gave no warning that my package would arrive today, but the product is great.”

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Posted 2 weeks ago

“The electric tobacconist gets 5 stars but the blu pods are inconsistent. I order these pods only and they are inconsistent in quality.Some are the right color and taste, but half of them are dark and bitter. I wish they were completly consistent in the pods I order.”

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Posted 2 weeks ago

“Thr ease of ordering and swiftness of delivery make this company my preferred method of getting my Vuse refill pods. The prices are comparible to what I'd pay locally and with free delivery, i'd much rather order from the Electronic Tobaconist.”

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Posted 2 weeks ago

“The orders are always complete and fulfull my expectations,”

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Posted 3 weeks ago

“Works for what I need”

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Posted 3 weeks ago

“Very good juice and decently priced. Highly recommend.”

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Posted 3 weeks ago

“Like the flavor, but they are a little strong. I cough some while using them”

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Posted 3 weeks ago

“Easy to order and good shipment.”

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Posted 3 weeks ago

“Very professional personnel. I recently placed a double order and they notified me to ask if this was in error & it was. They stayed on top of it and gave me credit very soon thereafter. I appreciate what they did.”

Helpful Report

Posted 3 weeks ago

“I purchased Blu disposables. I have to date found 4 empty cartridges in my order of 16. I emailed help desk and have yet to receive response.”

Helpful Report

Posted 3 weeks ago

Hi Margaret, thanks for taking the time to leave us a review. We're sorry to hear you had a few empty Blu disposables in your last order. I can see that our team responded to your email within a couple of minutes, and it's possible that it was delivered to your spam folder. Blu handles all product quality issues and faults. Please contact them directly at 1-866-233-6527 or send them an email at customerrelations@itgbrands.com. Best Regards - ET Team

Posted 3 weeks ago

“Reasonable prices and fast delivery.”

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Posted 3 weeks ago

“Easy to navigate site for purchase and price is slightly better than store. This is a great venue! JWC”

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Posted 3 weeks ago

“I have not received my order!!!!”

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Posted 3 weeks ago

Hi Paul, thank you for taking the time to leave us a review. We’re sorry to hear that your order hasn’t arrived yet. Upon checking, we can confirm that it has been seven business days since dispatch. Please note that delivery can take up to 10 business days. We appreciate your patience and expect your parcel to arrive soon. Best Regards - ET Team

Posted 3 weeks ago

“I tried to reorder and they won’t let me”

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Posted 3 weeks ago

“Ordered a product, didn’t get delivered, when returned they took a huge chuck of money for “restocking fee”. So I basically just gave them free money. Not a good business model. Wont be using again.”

Helpful Report

Posted 3 weeks ago

Hi Ramsey, thank you for taking the time to leave us a review. We’re sorry to hear that you were unavailable during the delivery attempts. As noted on our website, an adult must be present to sign for the delivery due to these products being age-restricted. Unfortunately, as you were unavailable to sign this is out of our control, and your order was therefore returned to us. In such cases, we offer two options: a full e-wallet credit or a refund, minus a $20 restocking fee, which is credited to your e-wallet. As requested, we have refunded your order, and the restocking fee has been credited to your e-wallet to use on your next order. We thank you for your understanding. Best Regards - ET Team

Posted 3 weeks ago

Electric Tobacconist USA is rated 4.8 based on 35,528 reviews