Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.84

4.8 Rating 35,068 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,068 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 27th March 2021

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the new logistics partner! Got my last 3 shipments within 7 days! 10 stars!”

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Posted 2 weeks ago

“I used to buy my Vuse directly from RJ Reynolds.Believe it or not,that multi-national,multi-cash heavy behemoth company could not ever be consistent with the deliveries. It was a nightmare start to finish. Electric Tobacconist on the other hand has been nothing but efficient and reliable. I'm so glad that I found them.”

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Posted 1 hour ago

“Price is basically the same as my local store. The product took 3 weeks and the tracking never gave me an estimated delivery date. The guy just showed up at my house for a product that needs a signature. It would have been a hassle if I wasn't home. First and last time ordering from you. I'll buy them in person from now on.”

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Posted 1 day ago

Hello Matthew, we appreciate you taking the time to provide us with your feedback. We regret to learn that your recent experience did not meet your expectations. It's important to note that under the PACT ACT guidelines, delivery requires an adult signature to ensure compliance with the law. We appreciate your understanding in this matter, and should you have any further questions or concerns, please do not hesitate to contact us. Best Regards - ET Team

Posted 7 hours ago

“good prices good delivery good selection”

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Posted 1 day ago

“I had some problems with my orders recently and am very dissatisfied. My order was canceled by your system and the credit took forever to get. I placed a new order and it took 15 days to receive. This is way too long and I don't think I'll order from you again,”

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Posted 2 days ago

Hello Nancy, thank you for sharing your review with us. We regret to learn that your recent experience did not meet your expectations. Upon investigation, it appears that there was an issue with one of your orders which resulted in its cancellation due to a system error. As a result, a refund was processed back to your original payment method. While our shipping carrier aims to deliver within 7-10 working days, we acknowledge that delays can occur in some instances. We sincerely appreciate your patience and understanding. Best Regards - ET Team

Posted 7 hours ago

“Sometimes it's a fast delivery”

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Posted 2 days ago

“Your website has been a disaster and very difficult to order from I know you fixed it and it's a little better but good grief it is not the best I've ever worked with”

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Posted 2 days ago

Hello Robert, we appreciate your feedback regarding your recent experience. We regret to hear you encountered some difficulties while using the website. If you require assistance or encounter any problems navigating our platform, please do not hesitate to contact our dedicated customer service team. Our team is readily available to provide support. Best Regards - ET Team

Posted 2 days ago

“Faster delivery would be great, it usually takes about 10 days.”

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Posted 3 days ago

“We've been using these Njoy daily for some time. It's a very good product and if you have stopped smoking regular cigs they are a good alternative. New delivery company is much better at delivery too. I was having to wait 2 to 3 weeks to get them now only 1 week.”

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Posted 4 days ago

“Loved the product. Nice draw and lasting taste. Delivery was timely and tracking was very helpful. Will order again.”

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Posted 4 days ago

“Great selection, easy order process and good discounts for bulk purhases. It is difficult to determine arrival dates as ccship status makes no logical sense and does not provide estimated delivery date. It would also be super benefficial if they could "store" my signature so the requirement to be in person wasn't needed; given I never know when they will arrive.”

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Posted 5 days ago

“Never got my order. 4 weeks Nothing.”

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Posted 5 days ago

Hi Susan, Thank you for taking the time out to leave a review. We apologize for the inconvenience caused regarding the delivery of your order. When speaking with our Customer Support Team, they confirmed that we have not received any correspondence from you. However, I have asked them to contact you which should be delivered shortly, please check your spam/junk folder if you cannot locate it. Best Regards, ET Team

Posted 4 days ago

“blu cherry disposibles are the best on the market. I have been using them for about 10 years , keep 'em rolling .”

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Posted 1 week ago

“Speedy and accurate delivery. Thank you!”

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Posted 1 week ago

“Product great! Shipping took forever, only complaint!”

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Posted 1 week ago

“Sad that you got rid of all the products I bought”

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Posted 1 week ago

Hi Mary, Your preferred product has been discontinued by the brand, not us. However, in good news, we have secured some more final stock of + Tanks, so keep an eye on our website and they should be available within the next 48 hours! Kind regards, Louis ET Team

Posted 1 week ago

“Great product. Fast shipping”

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Posted 1 week ago

“ET becomes worse and worse when it comes to shipping. It was 15 day delivery before but recently my last 3 orders were 22, 29 and 36 days. This is not acceptable.”

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Posted 1 week ago

Hi Emre, Thank you for sharing your feedback. We apologize that your recent experience did not meet your expectations. Your insights are valuable to us as we continuously strive to improve our services. Upon reviewing the tracking information for your most recent order, we observed that delivery was attempted on two separate occasions before successful delivery. We understand that the PACT ACT has introduced challenges in ensuring timely deliveries. However, it’s important to note that our carrier can only complete the delivery when you (or another adult) are available at the specified address. Should you experience any future issues or concerns, please do not hesitate to contact our Customer Support Team via our Help Desk. Best Regards, ET Team

Posted 1 week ago

“I did receive my latest order. Thank you for your quick delivery of my products. Your delivery driver Terry does a great. Thank you.”

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Posted 1 week ago

“I did not get my order and still was charged a restocking fee. I have shopped with Buy Pods Now for 4 years. They were out of the Vuse pods so I ordered from you. There was never any problem with delivery to post office, they would accept/sign and I would sign again when I picked up my order. I will never order from ET again”

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Posted 1 week ago

Hi Barb, Thank you for taking the time to leave a review, we're sorry to hear the experience wasn't what you were hoping for. As per PACT ACT guidelines, an adult signature is required to complete delivery and comply with the law. This is not something Post Offices can facilitate. As a result, the Post Office you used as your address refused the delivery attempt and the carrier returned the parcel to us. I hope this helps to understand the situation and if you have any further questions, please do not hesitate to contact our Customer Support Team. Best Regards, ET Team

Posted 1 week ago

“My experience was great. Was a little worried that I couldn’t track my package but it was finally delivered. Thank you.”

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Posted 1 week ago

Electric Tobacconist USA is rated 4.8 based on 35,068 reviews