Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,685 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,685 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will change companies if you don't get the Vibe Power units back in stock.”

Helpful Report

Posted 2 days ago

Hi Barbara, thanks for taking the time to leave a review. We aim to restock the Vuse Vibe Power Unit as soon as possible. In the meantime, you can sign up for stock notifications via the product page to be informed when it's available again. Best Regards - ET Team

Posted 2 days ago

“I was happy with the first two deliveries of my blue pods. But now you won’t ship it to my state, which is Connecticut. I’m very disappointed in that.”

Helpful Report

Posted 3 days ago

Hi Stephen, thanks for taking the time to leave us a review. We're sorry to hear you encountered this problem. Unfortunately, it's no longer possible to ship to your zip code at this time, as our carrier network cannot currently find a reliable last-mile shipper for your area. I am sorry about this. If you would like to receive an update should we deliver to your address again in the future, please follow the provided link and enter your zip code, you will then be prompted to enter your email address - This will sign you up for notifications - electrictobacconist.com/zip-code-checker. We apologise for any inconvenience caused. Best Regards - ET Team

Posted 2 days ago

“I liked them but you won’t allow them to be sent to my home. I’d order more but according to you I can’t. I don’t like any other products you have but these.”

Helpful Report

Posted 3 days ago

Hi Judy, thanks for taking the time to leave us a review. We're sorry to hear you're having trouble reordering from us. Please contact our team via the Help Desk on our website, and we'll be able to provide further assistance. Best Regards - ET Team

Posted 2 days ago

“To long for delivery”

Helpful Report

Posted 3 days ago

Hi Roger, thanks for taking the time to leave us a review. We're sorry to hear your delivery took longer to arrive than expected. Our orders usually arrive within 10 working days; however, in some cases, it can take longer. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. We thank you for your understanding. Best Regards - ET Team

Posted 2 days ago

“Delivery was fine. The battery's didn't work. Very disappointed.”

Helpful Report

Posted 3 days ago

Hi Janine, thanks for taking the time to leave us a review. We're very sorry to hear you had problems with your Vuse Alto batteries. Vuse handles all product quality issues and faults directly. Please contact VUSE at 1-877-614-8873. They will be able to provide further assistance. Best Regards - ET Team

Posted 2 days ago

“Service is wonderful, easy to order; however, they have issues with shipping and can no longer ship product to me so I am extremely disappointed. They have not made other carrier arrangements and I was not told this in advance so I could have placed an order prior to this happening.”

Helpful Report

Posted 3 days ago

Hello, thanks for taking the time to leave us a review. We're sorry to hear you encountered this problem. Unfortunately, it's no longer possible to ship to your zip code at this time, as our carrier network cannot currently find a reliable last-mile shipper for your area. I am sorry about this. If you would like to receive an update should we deliver to your address again in the future, please follow the provided link and enter your zip code, you will then be prompted to enter your email address - This will sign you up for notifications - electrictobacconist.com/zip-code-checker. We apologise for any inconvenience caused. Best Regards - ET Team

Posted 2 days ago

“I received the product I ordered and they were fairly priced. My only complaint is the exorbitant charge for shipping three small packages of e-cigs.”

Helpful Report

Posted 1 month ago

Hi Penny, thanks for taking the time to leave us a review. We're pleased to hear you received your order. Regarding shipping, unfortunately, due to the PACT Act, we are no longer able to send via USPS; FedEx, DHL, and other major delivery companies have made similar decisions regarding the ban on delivering nicotine products. As a result, shipping costs are higher because we are now reliant on private carriers that make compliant deliveries. Please note that we offer lower shipping costs based on the total order amount. For more information, see our shipping information page. I hope this helps. Best Regards - ET Team

Posted 1 month ago

“Love that can get in mail. Two issues. Limit of 100 items per month. We have 3 people in same household using. We each usually use one daily however issue number 2- every month there are 5-6 units that either don't work upon opening or last for a very short time. It' takes a couple weeks to get the orders once placed, so often run out before get next delivery. Have brought the broken units to the attention of the company and are told we have to contact manufacturer directly but no instructions on how to do that are given and we are out the money. Usually at least 30.00 monthly.”

Helpful Report

Posted 1 month ago

Hello, thanks for taking the time to leave us a review. Please note that the 100 limit per month applies to each customer, so if you have multiple users in your household, they can all sign up and create accounts. This way, the limit is 100 items per person a month, allowing your household users to purchase the quantity they need individually. Regarding the problematic units, NJOY handles all product quality issues and faults directly. Upon checking your correspondence with our team, we can see that they provided these contact details. Please contact their customer service team by emailing hello@njoy.com or by phone at 1-833-ASK-NJOY. If you require any further information, please don't hesitate to reach out to us via the Help Desk. Best Regards - ET Team

Posted 1 month ago

“Product was good but delivery time is way to long”

Helpful Report

Posted 4 months ago

Hi Alan, thanks for taking the time to leave us a review. We're pleased to hear you were happy with your purchase; however, we're sorry to hear you found our delivery longer than expected. We've checked your order and can see it was delivered within our estimated 10 business days. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. We thank you for your understanding. Best Regards - ET Team

Posted 4 months ago

“I had 3 NJoy. Cartridges that did not work at all. I requested credit or replacement and offered to send back the faulty cartridges. Electric Tobacconist told me to go to NJoy for the defective cartridges. Terrible customer service! I bought the cartridges from YOU! You should make it right. I will find somewhere else to get my cartridges.”

Helpful Report

Posted 5 months ago

Hi Laura, thanks for taking the time to leave us a review. We're very sorry to hear you encountered this issue with your NJOY pods. I can see that you have already been in touch with our team. As mentioned, at the request of NJOY, customers experiencing problems with their products are asked to contact them directly for further assistance. Please contact them using the provided details, and they'll be able to resolve this for you. We thank you for your understanding. Best Regards - ET Team

Posted 5 months ago

“I have not received my order!!!!”

Helpful Report

Posted 6 months ago

Hi Paul, thank you for taking the time to leave us a review. We’re sorry to hear that your order hasn’t arrived yet. Upon checking, we can confirm that it has been seven business days since dispatch. Please note that delivery can take up to 10 business days. We appreciate your patience and expect your parcel to arrive soon. Best Regards - ET Team

Posted 6 months ago

“Shipped and arrived well but there are always 1 or 2 out of the 10 pack that i buy that come sout bad. Ive reached out several times and no reply.”

Helpful Report

Posted 7 months ago

Hi Christopher, thanks for taking the time to leave us a review. We're sorry to hear you have problems with some of your products. Upon checking our system, I can see that we have responded to both of your queries on January 30th and March 17th. It may be that our responses were delivered to your spam folder. BLU handles all product quality issues/faults directly. Please contact them on: 1-866-233-6527 or email customerrelations@itgbrands.com. We hope this helps. Best Regards - ET Team

Posted 7 months ago

“Just put in a fairly large order Received it and half of the disposable vapes did not work Called spoke to 2 very nice gentleman and told they put in an order Not heard anything back”

Helpful Report

Posted 8 months ago

Hi Jennifer, thank you for taking the time to leave us a review. We're sorry to hear you've experienced issues with your disposable vapes. Please note that we do not offer phone support for these types of queries. We kindly ask that you reach out to us through the Help Desk on our website, where a member of our team will be happy to assist you further. Best Regards - ET Team

Posted 8 months ago

“Product as advertised. Shipping is very slow.”

Helpful Report

Posted 8 months ago

Hello, thank you for taking the time to share your feedback. We're pleased to hear you were happy with your product; however, we're sorry you found our shipping to be slower than expected. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). We appreciate your understanding. Best Regards - ET Team

Posted 8 months ago

“they need to change their shippers...”

Helpful Report

Posted 8 months ago

Hi Karen, thank you for taking the time to share your feedback. We're sorry to hear the delivery carrier didn’t meet your expectations. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). We appreciate your understanding. Best Regards - ET Team

Posted 8 months ago

“I still have not received my feb 20th order”

Helpful Report

Posted 9 months ago

Hi Tammy, thank you for taking the time to leave us a review. We’re sorry to hear that your order has not yet arrived. While our orders typically arrive within 10 business days, occasional delays can occur. Your tracking information confirms that your order has reached the final mile carrier, meaning it should be with you very soon. We truly appreciate your patience and if you need further information or assistance, please don’t hesitate to reach out. Best Regards - ET Team

Posted 9 months ago

“I received my order undamaged and complete. My only complaint is your shipper! They rarely update order tracking and don't send notifications for delivery. They offer no flexibility in their delivery times, they deliver only when they want to deliver. This can be difficult based on the required signature!”

Helpful Report

Posted 10 months ago

Hi Ronald, thank you for taking the time to share your feedback. We're glad to hear that your order arrived safely. We understand your concerns regarding the tracking updates and how this may cause an inconvenience. This is due to the PACT Act which no longer allows us to send with USPS; FedEx, UPS, or DHL, and we now rely on private carriers that make compliant deliveries. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). We appreciate your understanding. Best Regards - ET Team

Posted 10 months ago

“Delivery is a challange.”

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Posted 10 months ago

“Inconvenient adult signature. Last time info when they will arrive.”

Helpful Report

Posted 10 months ago

Hello, thanks for taking the time to leave us a review. We’re sorry to hear about this. In compliance with the PACT Act, all orders must be shipped with an adult signature required as well as a valid ID upon delivery. It's also no longer possible to ship with USPS; FedEx, UPS, or DHL, and we now rely on private carriers that make compliant deliveries. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). We appreciate your understanding and if you have any further questions please reach out to us. Best Regards - ET Team

Posted 10 months ago

“On my blu nation rewards I have 11701 points and no one will show me how to apply those points when I buy from Electric Tobacconist. I spent $3000 last year and can't use my points. I cashed a bunch of them in for $5 couponds but no store would take them. What's up with all that? Can someone help me redeem my points toward my next ($300) order? God bless”

Helpful Report

Posted 11 months ago

Hi Robert, thanks for taking the time to leave us a review. We are not associated with the bluNation rewards program; this service is directly run by blu. The points/coupons are intended to be redeemed during the checkout process on the bluNation Marketplace website only. Unfortunately, due to circumstances beyond their control, the service is currently unavailable and they're actively working on solutions to bring back the bluNation Marketplace. For further information, we'd recommend getting in touch with blu directly. Best Regards - ET Team

Posted 11 months ago

Electric Tobacconist USA is rated 4.8 based on 35,685 reviews