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Electric Tobacconist USA Reviews

4.8 Rating 35,081 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

Company Reviews

Product Reviews

4.8

Based on 35,081 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 27th March 2021

Electric Tobacconist USA 5 star review on 27th March 2021

Electric Tobacconist USA 5 star review on 22nd March 2021

Electric Tobacconist USA 5 star review on 20th March 2021

Electric Tobacconist USA 5 star review on 28th February 2021

Electric Tobacconist USA 5 star review on 19th February 2021

Electric Tobacconist USA 5 star review on 24th January 2021

89

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ALWAYS order my juice at electronic tobacconist however this last time was frustrating because they had to ship two packages from different places that I can understand however when going through Colorado I emailed them for an updated tracking number and was sent a link yesterday I got my juice after ordering on March 26. The tracking number for the second package was incorrect as I checked it yesterday said it was still in CO then it was at my door step. That was pretty frustrating”

Posted 3 years ago

“The first time I used this company my order was filled and delivered without any issues and in a very timely manner. The second time, my order was lost, reordered, never delivered, and finally had to cancel. I am rating with a 3 because customer service said they will issue a full refund. The response time on inquiries were timely and friendly. Because of their delivery issues I am hesitant to order with them in the future.”

Posted 3 years ago

“Product is fine Delivery time awful”

Posted 3 years ago

“I would have given a 5 if you hadn't raised shipping cost to $12.99! I can go to the gas station and get 3 refills for what I'd pay you for 2. You've been great for the past year - no complaints until now.”

Posted 3 years ago

“While I understand this Co. is working under government constraints with the new PACT Act, I was very frustrated with trying to order using the timeline that they emailed me with. Ended up missing a final order because of their webpage change with no warning.”

Posted 3 years ago

“Service is good. Product is great. BUT with having to pay an excise tax & now having to pay a shipping charge, I'm probably done. I can purchase at a convience store for less. Sorry”

Posted 3 years ago

“Delivery is terrible and expensive, especially since they now use UPS. You need to be home all day to sign for the package that may not even come. It could be delayed three day; then another day wasted while you wait to sign for the package. Go back to USPS.”

Posted 3 years ago

“Very sweet. I’m used to my certain brand and two certain flavors. Thought I would branch out since electric tobacconist was out of one of my normal flavors”

Posted 3 years ago

“Great company, quick and reliable shipping. My go to for all my vape supplies.”

Posted 3 years ago

“Good prices. Fast service”

Posted 3 years ago

“The products are well priced. Good selection and quick shipping. But if you get a defective product the customer service is horrendous”

Posted 3 years ago

“Hardly any flavor by itself. I had to mix products to use this. Wasted $$”

Posted 3 years ago

“How can I get a forgotten password to continue......I FORGOT IT!”

Posted 3 years ago

“Electric Tobacconist USA has great assortment and availability of products, fair prices and shipping is pretty good, could be faster. I would recommend this vendor.”

Posted 3 years ago

“Unfortunately the last order of cartridges (I ordered two 4packs) three of them (same 4 pack) seemed defective. They evaporated very quickly while not in use and when I did puff on them I got a super concentrated amount on my lips and tongue. They are not cheap either.”

Posted 3 years ago

“Update and check inventory more frequently please. I don't appreciate ordering something then finding out later it's out of stock”

Posted 3 years ago

“Great company to do business with”

Posted 3 years ago

“The shipping cost is too high. I might have to stop ordering Boulder and get something different. Don't want to but also don't want to be taken for a ride”

Posted 3 years ago

In accordance with state law, we require an adult signature upon delivery via Priority Mail/UPS Ground in TX. The shipping cost for orders under $80 that require an adult signature upon delivery is $9.99. We would like to refer you to our shipping page that has the most complete information - https://www.electrictobacconist.com/shipping-i167 We hope this information helps and apologize for any confusion.

Posted 3 years ago

“I have not received my last order I placed. Please let me know where it is I have already paid. Dawn Nisby”

Posted 3 years ago

Thank you for shopping with the Electric Tobacconist! It looks as though your order is to be delivered today by 9:00 pm. We greatly appreciate your continued patience in this situation as USPS gets back on its feet from the weather delay!

Posted 3 years ago

“I love the product but unable to purchase anywhere except online. My last shipment is still in transit since 2/19 and will not be replaced until 3/5/21. Very disappointed.”

Posted 3 years ago

Thank you for shopping with the Electric Tobacconist. Unfortunately, our providers were experiencing some slight delays due to the inclement weather we have been facing recently. However, those hindrances have since passed and they are now catching up on previously shipped packages. We greatly appreciate your continued patience in this situation!

Posted 3 years ago

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Electric Tobacconist USA is rated 4.8 based on 35,081 reviews