Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,562 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,562 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been a customer for a couple years with very few issues. The only reason I gave them 3 stars is for some reason they quit carrying lostvape products which is very disappointing cause that's the only product I use. Now I just read their shipping has become a problem. So it comes down to this order if it doesnt show up in a reasonable time frame this will be my last order. it's already a bit of a hassle to have to order from two different places to get what I need. I'm loyal to a fault and would prefer to keep ordering from ET. I will update my review when I get my order to let everyone know how long it might take to get their order.”

Helpful Report

Posted 4 years ago

Hi Pat, Sadly Lostvape is no longer legally allowed to be sold on the US market. As your your recent order, we're currently asking customers to allow 10-15 days (as you should have seen in checkout) while we transition to our new carrier (a change forced upon us by the PACT Act), so hopefully it will be with you within this timeframe. All the very best, Louis ET Team

Posted 4 years ago

“Very pleased with product EXCEPT FOR THE CHANGE IN PRICE AFTER STATING IT WOULD BE CHEAPER....NOW I BUY 6 of them that said it would be 3 for 36 and I end up paying $110 now they have 3 different fees... this might just be my last time buying from this site bc of this...”

Helpful Report

Posted 4 years ago

Hi Ashley, I see you had an $18 excise tax applied to your order because of your shipping destination. We would love to waive costs like this, but sadly we have to remain compliant. We totally understand if this means you find it cheaper to buy from physical stores in your local area, but this isn't an option for some. Thanks for your feedback, Louis ET Team

Posted 4 years ago

“I can only vouch for the selection and prices, as I am on day 22 waiting for my order. I'm sure ET is a fine company, but DO NOT CHOOSE ONELIVE for shipper when given the choice of shipper! They tried to deliver a week ago when I wasn't there for signature. I got a text telling me they missed me with a corrupt link to contact them. Now every day I check the tracking and the delivery date keeps changing!!! I guess you need to order 2 months before you need it.”

Helpful Report

Posted 4 years ago

Hi, Thanks for your feedback. Sadly USPS will not be available when their final ruling is released with regards to the PACT Act - this will apply to all online vape retailers, so we're asking that customers allow 10-15 days for deliveries at the moment. We are seeing these shipping times improving but this new shipper has had to transition to carrying a large percentage of the industry's orders in a very short space of time, which has brought a few teething problems. We are sorry that you've experienced delays with some packages and we are confident the service will improve and are working hard with Onelive to ensure this happens in the short term. Thanks again, Louis ET Team

Posted 4 years ago

“Always been happy in the past, new shipping company is terrible my order sitting in Utah for 10 days, I am in Florida. They haven’t updated location of my order for a week other than changing the estimated delivery date. Sorry to say but I will probably not be placing another order.”

Helpful Report

Posted 4 years ago

“I ALWAYS order my juice at electronic tobacconist however this last time was frustrating because they had to ship two packages from different places that I can understand however when going through Colorado I emailed them for an updated tracking number and was sent a link yesterday I got my juice after ordering on March 26. The tracking number for the second package was incorrect as I checked it yesterday said it was still in CO then it was at my door step. That was pretty frustrating”

Helpful Report

Posted 4 years ago

“The first time I used this company my order was filled and delivered without any issues and in a very timely manner. The second time, my order was lost, reordered, never delivered, and finally had to cancel. I am rating with a 3 because customer service said they will issue a full refund. The response time on inquiries were timely and friendly. Because of their delivery issues I am hesitant to order with them in the future.”

Helpful Report

Posted 4 years ago

“Product is fine Delivery time awful”

Helpful Report

Posted 4 years ago

“I would have given a 5 if you hadn't raised shipping cost to $12.99! I can go to the gas station and get 3 refills for what I'd pay you for 2. You've been great for the past year - no complaints until now.”

Helpful Report

Posted 4 years ago

“While I understand this Co. is working under government constraints with the new PACT Act, I was very frustrated with trying to order using the timeline that they emailed me with. Ended up missing a final order because of their webpage change with no warning.”

Helpful Report

Posted 4 years ago

“Service is good. Product is great. BUT with having to pay an excise tax & now having to pay a shipping charge, I'm probably done. I can purchase at a convience store for less. Sorry”

Helpful Report

Posted 4 years ago

“Delivery is terrible and expensive, especially since they now use UPS. You need to be home all day to sign for the package that may not even come. It could be delayed three day; then another day wasted while you wait to sign for the package. Go back to USPS.”

Helpful Report

Posted 4 years ago

“Very sweet. I’m used to my certain brand and two certain flavors. Thought I would branch out since electric tobacconist was out of one of my normal flavors”

Helpful Report

Posted 4 years ago

“Great company, quick and reliable shipping. My go to for all my vape supplies.”

Helpful Report

Posted 4 years ago

“Good prices. Fast service”

Helpful Report

Posted 4 years ago

“The products are well priced. Good selection and quick shipping. But if you get a defective product the customer service is horrendous”

Helpful Report

Posted 4 years ago

“Hardly any flavor by itself. I had to mix products to use this. Wasted $$”

Helpful Report

Posted 4 years ago

“How can I get a forgotten password to continue......I FORGOT IT!”

Helpful Report

Posted 4 years ago

“Electric Tobacconist USA has great assortment and availability of products, fair prices and shipping is pretty good, could be faster. I would recommend this vendor.”

Helpful Report

Posted 4 years ago

“Unfortunately the last order of cartridges (I ordered two 4packs) three of them (same 4 pack) seemed defective. They evaporated very quickly while not in use and when I did puff on them I got a super concentrated amount on my lips and tongue. They are not cheap either.”

Helpful Report

Posted 4 years ago

“Update and check inventory more frequently please. I don't appreciate ordering something then finding out later it's out of stock”

Helpful Report

Posted 4 years ago

Electric Tobacconist USA is rated 4.8 based on 35,562 reviews