Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,562 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,562 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product is fine but shipping took well over 25 days”

Helpful Report

Posted 1 year ago

“Shipping was excruciatingly slow, but the package did finally arrive. All items were packaged well and arrived in excellent condition.”

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Posted 1 year ago

“Still waiting to be delivered”

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Posted 1 year ago

Hi Thomas, we've just come across your review and we're sorry you didn't appear to receive your order. Upon checking your tracking we can confirm your order - ETUSA3700997-067 was delivered on Thursday, April 18th. We recommend checking with household members or neighbors who may have accepted the delivery. Should you still be unable to locate the package, please reach out to our team via the Help Desk for further assistance. Best Regards - ET Team

Posted 1 year ago

“Would love it if I had my order”

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Posted 1 year ago

Hi Brenda, we've just come across your review and we're sorry you didn't appear to receive your order. Upon checking your tracking we can confirm your order - ETUSA3694834-403 was delivered on Monday, March 18th. We recommend checking with household members or neighbors who may have accepted the delivery. Should you still be unable to locate the package, please reach out to our team via the Help Desk for further assistance. Best Regards - ET Team

Posted 1 year ago

“I haven’t received my order yet so why are you requesting a review! Can someone let me know when I should expect it?”

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Posted 1 year ago

Hi Laura, we've just come across your review and we're sorry you didn't appear to receive your order. Upon checking your tracking we can confirm your order - ETUSA3699005-061 was delivered on Wednesday, April 1st. We recommend checking with household members or neighbors who may have accepted the delivery. Should you still be unable to locate the package, please reach out to our team via the Help Desk for further assistance. Best Regards - ET Team

Posted 1 year ago

“Your website has been a disaster and very difficult to order from I know you fixed it and it's a little better but good grief it is not the best I've ever worked with”

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Posted 1 year ago

Hello Robert, we appreciate your feedback regarding your recent experience. We regret to hear you encountered some difficulties while using the website. If you require assistance or encounter any problems navigating our platform, please do not hesitate to contact our dedicated customer service team. Our team is readily available to provide support. Best Regards - ET Team

Posted 1 year ago

“I ordered N-Joy vapes on 20th and tracking ling does not work in email. I hope I didn’t get taken for granted.”

Helpful Report

Posted 1 year ago

Hi Patrick, thanks for taking the time to leave us a review. We're sorry to hear the tracking link doesn't appear to be working on your email. Please get in touch with our Customer Service Team via the Help Desk and we'll be able to provide you with further tracking information. Kind Regards - ET Team

Posted 1 year ago

“Delivery is slow”

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Posted 1 year ago

“Great company with fair prices. Wish there was a return policy for faulty products.”

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Posted 1 year ago

Hi Tim, thank you for taking the time to leave a review! With regards to the return of faulty products statement, I can confirm that our Customer Support Team is here to help in any way they can (they can be contacted via the helpdesk found on our website). After looking at your account, we can see that with the items you have purchased, sales are final. However, due to our relationship with the brand, they can provide further assistance with any problems you have. As such, our support team has reached out to you via email and included all the relevant contact info needed. We hope this helps - ET Team

Posted 1 year ago

“I don’t know why they won’t ship to Louisiana anymore I have order them previously with no problem now all of a sudden they won’t deliver I have tried the juuls but I can’t do those they give me a headache so I wish they would get the myblu back on track”

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Posted 1 year ago

Hi Patricia, We are at the mercy of our carriers on this. We cannot use USPS, UPS or FedEx so we can only ship where our carrier network can reach. Sometimes they remove zips while they resolve unreliable last mile carriers, so please keep an eye on our zip code checker and hopefully we will be able to ship to you again soon. https://www.electrictobacconist.com/front_restrictions/check_delivery Thanks Louis ET Team

Posted 1 year ago

“I love EC - what I DONT love is how long it takes to receive orders!! I've been waiting 14 days for my current order!! I pay a fortune for shipping and expect it to arrive in a reasonable time & there's literally no way to contact the delivery company. Do better!!”

Helpful Report

Posted 1 year ago

Hi Debra, Sorry your orders have not been arriving in a timely manner. Our shipping partner is gradually finding ways to reduce time in transit and we're confident that over the next few months this time will noticeably reduce. In the meantime, we recommend ordering higher amounts so you're not so exposed to shipping times. This will also reduce shipping costs as I see many of your orders are very close to the $100 shipping threshold which would reduce shipping cost from $11.99 to $3.99. Kind regards, Louis ET Team

Posted 1 year ago

“I'm glad you have my product but you're too expensive can't you lower the price”

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Posted 2 years ago

“The price is way too much. The other place I shop is a lot less. I only order here until the other company is allowing to ship again.”

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Posted 2 years ago

Hi Debby, We are working to get better pricing on VUSE, but other VUSE sellers have ceased selling online for now, presumably because it is prohibitively expensive to send items via the mail since the PACT Act. We're working on it, but it's no easy task! Thanks for your feedback, Louis ET Customer Care

Posted 2 years ago

“I ordered from you on April 8 as the product I use is not available in my area. I actually received my order May 3, so almost a month. Will have to keep this in mind next order.”

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Posted 2 years ago

Thank you for your feedback for Electric Tobacconist USA! We appreciate you taking the time to let us know how we did. Louis ET Customer Care

Posted 2 years ago

“Es muy caro el envío los taxes 3 taxes diferentes además tarda en llegar muchísimo el envío”

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Posted 2 years ago

Hi Rene, Yes we have to charge tax - as per the law. Sorry about this and thanks for shopping with us. Louis ET Team

Posted 2 years ago

“need to ship everywhere . not certain zip codes !!”

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Posted 2 years ago

“I can buy them in the store for $2.00 less than your asking price; need to lower your prices.”

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Posted 2 years ago

“Very slow shipping times because of legislation. (Not the company's fault.) Responsive customer service employees. Great service, just hindered by bureaucracy.”

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Posted 2 years ago

“I have had at least 10 pods that haven’t worked, though I like the taste very much I’m skeptical about purchasing more. That’s 5 boxes at $15 each, that’s $75 I have lost. Same with the disposables, for every 40 I purchase at least 4 are no good, that’s a 10% loss, again skeptical about purchasing more. Pluse the time from purchase to delivery is ridiculously long. And don’t get me started on the taxes. No coupons or discounts are ever available.”

Helpful Report

Posted 2 years ago

Hi Donna, we are very sorry to hear that you have been experiencing difficulties with portions of your purchase. Please always reach out to our team regarding these issues as that is going to be the most effective route to resolution. We have initiated this thread so that we are able to resolve this issue as quickly as possible. Unfortunately, with the implications of the PACT Act legislation, our shipping times are slower than they were prior to the passing of these regulations. Your state does require these taxes by law and we are unable to bypass these requirements. -Britt, Customer Care

Posted 2 years ago

“The shipping is two plus weeks, so almost as soon as you receive your order, you will need to order again. The packaging and product are excelkent.”

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Posted 2 years ago

Hi Vicki, we appreciate your feedback in this situation and we are very happy to hear that you have successfully received your order. We do recommend customers to place orders relatively shortly after their original order arrives as our shipping speeds have increased since the implementation of the PACT Act. We do guarantee that all customers will receive their products or will be refunded accordingly. We, again, appreciate your understanding as we continue to work with the only legal shipping medium available. -Britt, Customer Care

Posted 2 years ago

Electric Tobacconist USA is rated 4.8 based on 35,562 reviews