Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,803 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,803 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my order undamaged and complete. My only complaint is your shipper! They rarely update order tracking and don't send notifications for delivery. They offer no flexibility in their delivery times, they deliver only when they want to deliver. This can be difficult based on the required signature!”

Helpful Report

Posted 1 year ago

Hi Ronald, thank you for taking the time to share your feedback. We're glad to hear that your order arrived safely. We understand your concerns regarding the tracking updates and how this may cause an inconvenience. This is due to the PACT Act which no longer allows us to send with USPS; FedEx, UPS, or DHL, and we now rely on private carriers that make compliant deliveries. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). We appreciate your understanding. Best Regards - ET Team

Posted 1 year ago

“Delivery is a challange.”

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Posted 1 year ago

“Inconvenient adult signature. Last time info when they will arrive.”

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Posted 1 year ago

Hello, thanks for taking the time to leave us a review. We’re sorry to hear about this. In compliance with the PACT Act, all orders must be shipped with an adult signature required as well as a valid ID upon delivery. It's also no longer possible to ship with USPS; FedEx, UPS, or DHL, and we now rely on private carriers that make compliant deliveries. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). We appreciate your understanding and if you have any further questions please reach out to us. Best Regards - ET Team

Posted 1 year ago

“On my blu nation rewards I have 11701 points and no one will show me how to apply those points when I buy from Electric Tobacconist. I spent $3000 last year and can't use my points. I cashed a bunch of them in for $5 couponds but no store would take them. What's up with all that? Can someone help me redeem my points toward my next ($300) order? God bless”

Helpful Report

Posted 1 year ago

Hi Robert, thanks for taking the time to leave us a review. We are not associated with the bluNation rewards program; this service is directly run by blu. The points/coupons are intended to be redeemed during the checkout process on the bluNation Marketplace website only. Unfortunately, due to circumstances beyond their control, the service is currently unavailable and they're actively working on solutions to bring back the bluNation Marketplace. For further information, we'd recommend getting in touch with blu directly. Best Regards - ET Team

Posted 1 year ago

“Tell the shipping person that they must wait until 3:00 PM to make sure I will be at home. The order for me I just ordered on Jan. 4th tell the shipping person I won't be home until 3:00 PM. #ETUSA3772386-957”

Helpful Report

Posted 1 year ago

Hi Eric, thanks for taking the time to leave us a review. If you require assistance with a delivery in the future please, contact us directly through the Help Desk on our website. This will allow us to assist you more efficiently. We’re glad to see that your order has been successfully delivered. Best Regards - ET Team

Posted 1 year ago

“Your Products take forever to recieve, I found another place that delivers by mail and their came within days. Highly upset how long yours took to get. The product its self was as expected.”

Helpful Report

Posted 1 year ago

Hello, thank you for your review. We regret that your order took longer than expected to arrive. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. Unfortunately, it’s likely that some other online retailers are not correctly following these restrictions. For added assurance, we also include a 40-day Package Protection guarantee with all our orders. We appreciate your patience and understanding, and if you need any further assistance, please don’t hesitate to contact us. Best Regards - ET Team

Posted 1 year ago

“The biggest complaint I have is the shipping/delivery company used. Very unreliable in my opinion. Supposedly no signature required but the tracking info indicates a attempt was made to deliver but no one available to sign. We were home on the date and time indicated. Suggest you use a more reliable service such as UPS, Fedex or the mail service.”

Helpful Report

Posted 1 year ago

Hi James, thanks for taking the time to leave us a review. We’re sorry to hear about the issue you experienced with the delivery service. Please be advised that all our orders are dispatched with a signature requirement upon delivery. Due to the PACT Act, we can no longer ship with USPS; FedEx, UPS, or DHL, and we are now reliant on private carriers that make compliant deliveries. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). We appreciate your understanding and if you have any further questions reach out to us. Best Regards - ET Team

Posted 1 year ago

“Too long to ship… omg!!!!”

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Posted 1 year ago

Hi Sharon, thank you for taking the time to share your feedback. Upon reviewing our system, we can confirm that your order was dispatched on the same working day and delivered within the standard shipping timeframe of ten working days. If you have any further questions or require assistance, please don’t hesitate to reach out. Best Regards - ET Team

Posted 1 year ago

“Slow delievery”

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Posted 1 year ago

“Quick to respond and was resolved very quickly”

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Posted 1 year ago

“It is very difficult to get a good draw on this.”

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Posted 1 year ago

“website has gotten hard to navegate”

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Posted 1 year ago

“You used to ship to Columbus Ne. Now I have to have the order shipped to Sioux City IA which is very inconvenient, but I still want the product.”

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Posted 1 year ago

“Product is fine but shipping took well over 25 days”

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Posted 1 year ago

“Shipping was excruciatingly slow, but the package did finally arrive. All items were packaged well and arrived in excellent condition.”

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Posted 2 years ago

“Still waiting to be delivered”

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Posted 2 years ago

Hi Thomas, we've just come across your review and we're sorry you didn't appear to receive your order. Upon checking your tracking we can confirm your order - ETUSA3700997-067 was delivered on Thursday, April 18th. We recommend checking with household members or neighbors who may have accepted the delivery. Should you still be unable to locate the package, please reach out to our team via the Help Desk for further assistance. Best Regards - ET Team

Posted 2 years ago

“Would love it if I had my order”

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Posted 2 years ago

Hi Brenda, we've just come across your review and we're sorry you didn't appear to receive your order. Upon checking your tracking we can confirm your order - ETUSA3694834-403 was delivered on Monday, March 18th. We recommend checking with household members or neighbors who may have accepted the delivery. Should you still be unable to locate the package, please reach out to our team via the Help Desk for further assistance. Best Regards - ET Team

Posted 2 years ago

“I haven’t received my order yet so why are you requesting a review! Can someone let me know when I should expect it?”

Helpful Report

Posted 2 years ago

Hi Laura, we've just come across your review and we're sorry you didn't appear to receive your order. Upon checking your tracking we can confirm your order - ETUSA3699005-061 was delivered on Wednesday, April 1st. We recommend checking with household members or neighbors who may have accepted the delivery. Should you still be unable to locate the package, please reach out to our team via the Help Desk for further assistance. Best Regards - ET Team

Posted 2 years ago

“Your website has been a disaster and very difficult to order from I know you fixed it and it's a little better but good grief it is not the best I've ever worked with”

Helpful Report

Posted 2 years ago

Hello Robert, we appreciate your feedback regarding your recent experience. We regret to hear you encountered some difficulties while using the website. If you require assistance or encounter any problems navigating our platform, please do not hesitate to contact our dedicated customer service team. Our team is readily available to provide support. Best Regards - ET Team

Posted 2 years ago

“I ordered N-Joy vapes on 20th and tracking ling does not work in email. I hope I didn’t get taken for granted.”

Helpful Report

Posted 2 years ago

Hi Patrick, thanks for taking the time to leave us a review. We're sorry to hear the tracking link doesn't appear to be working on your email. Please get in touch with our Customer Service Team via the Help Desk and we'll be able to provide you with further tracking information. Kind Regards - ET Team

Posted 2 years ago

Electric Tobacconist USA is rated 4.8 based on 35,803 reviews