Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,685 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,685 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tell the shipping person that they must wait until 3:00 PM to make sure I will be at home. The order for me I just ordered on Jan. 4th tell the shipping person I won't be home until 3:00 PM. #ETUSA3772386-957”

Helpful Report

Posted 11 months ago

Hi Eric, thanks for taking the time to leave us a review. If you require assistance with a delivery in the future please, contact us directly through the Help Desk on our website. This will allow us to assist you more efficiently. We’re glad to see that your order has been successfully delivered. Best Regards - ET Team

Posted 10 months ago

“Your Products take forever to recieve, I found another place that delivers by mail and their came within days. Highly upset how long yours took to get. The product its self was as expected.”

Helpful Report

Posted 11 months ago

Hello, thank you for your review. We regret that your order took longer than expected to arrive. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. Unfortunately, it’s likely that some other online retailers are not correctly following these restrictions. For added assurance, we also include a 40-day Package Protection guarantee with all our orders. We appreciate your patience and understanding, and if you need any further assistance, please don’t hesitate to contact us. Best Regards - ET Team

Posted 10 months ago

“The biggest complaint I have is the shipping/delivery company used. Very unreliable in my opinion. Supposedly no signature required but the tracking info indicates a attempt was made to deliver but no one available to sign. We were home on the date and time indicated. Suggest you use a more reliable service such as UPS, Fedex or the mail service.”

Helpful Report

Posted 1 year ago

Hi James, thanks for taking the time to leave us a review. We’re sorry to hear about the issue you experienced with the delivery service. Please be advised that all our orders are dispatched with a signature requirement upon delivery. Due to the PACT Act, we can no longer ship with USPS; FedEx, UPS, or DHL, and we are now reliant on private carriers that make compliant deliveries. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). We appreciate your understanding and if you have any further questions reach out to us. Best Regards - ET Team

Posted 10 months ago

“Too long to ship… omg!!!!”

Helpful Report

Posted 1 year ago

Hi Sharon, thank you for taking the time to share your feedback. Upon reviewing our system, we can confirm that your order was dispatched on the same working day and delivered within the standard shipping timeframe of ten working days. If you have any further questions or require assistance, please don’t hesitate to reach out. Best Regards - ET Team

Posted 10 months ago

“Slow delievery”

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Posted 1 year ago

“Quick to respond and was resolved very quickly”

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Posted 1 year ago

“It is very difficult to get a good draw on this.”

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Posted 1 year ago

“website has gotten hard to navegate”

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Posted 1 year ago

“You used to ship to Columbus Ne. Now I have to have the order shipped to Sioux City IA which is very inconvenient, but I still want the product.”

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Posted 1 year ago

“Product is fine but shipping took well over 25 days”

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Posted 1 year ago

“Shipping was excruciatingly slow, but the package did finally arrive. All items were packaged well and arrived in excellent condition.”

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Posted 1 year ago

“Still waiting to be delivered”

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Posted 1 year ago

Hi Thomas, we've just come across your review and we're sorry you didn't appear to receive your order. Upon checking your tracking we can confirm your order - ETUSA3700997-067 was delivered on Thursday, April 18th. We recommend checking with household members or neighbors who may have accepted the delivery. Should you still be unable to locate the package, please reach out to our team via the Help Desk for further assistance. Best Regards - ET Team

Posted 1 year ago

“Would love it if I had my order”

Helpful Report

Posted 1 year ago

Hi Brenda, we've just come across your review and we're sorry you didn't appear to receive your order. Upon checking your tracking we can confirm your order - ETUSA3694834-403 was delivered on Monday, March 18th. We recommend checking with household members or neighbors who may have accepted the delivery. Should you still be unable to locate the package, please reach out to our team via the Help Desk for further assistance. Best Regards - ET Team

Posted 1 year ago

“I haven’t received my order yet so why are you requesting a review! Can someone let me know when I should expect it?”

Helpful Report

Posted 1 year ago

Hi Laura, we've just come across your review and we're sorry you didn't appear to receive your order. Upon checking your tracking we can confirm your order - ETUSA3699005-061 was delivered on Wednesday, April 1st. We recommend checking with household members or neighbors who may have accepted the delivery. Should you still be unable to locate the package, please reach out to our team via the Help Desk for further assistance. Best Regards - ET Team

Posted 1 year ago

“Your website has been a disaster and very difficult to order from I know you fixed it and it's a little better but good grief it is not the best I've ever worked with”

Helpful Report

Posted 1 year ago

Hello Robert, we appreciate your feedback regarding your recent experience. We regret to hear you encountered some difficulties while using the website. If you require assistance or encounter any problems navigating our platform, please do not hesitate to contact our dedicated customer service team. Our team is readily available to provide support. Best Regards - ET Team

Posted 1 year ago

“I ordered N-Joy vapes on 20th and tracking ling does not work in email. I hope I didn’t get taken for granted.”

Helpful Report

Posted 1 year ago

Hi Patrick, thanks for taking the time to leave us a review. We're sorry to hear the tracking link doesn't appear to be working on your email. Please get in touch with our Customer Service Team via the Help Desk and we'll be able to provide you with further tracking information. Kind Regards - ET Team

Posted 1 year ago

“Delivery is slow”

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Posted 2 years ago

“Great company with fair prices. Wish there was a return policy for faulty products.”

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Posted 2 years ago

Hi Tim, thank you for taking the time to leave a review! With regards to the return of faulty products statement, I can confirm that our Customer Support Team is here to help in any way they can (they can be contacted via the helpdesk found on our website). After looking at your account, we can see that with the items you have purchased, sales are final. However, due to our relationship with the brand, they can provide further assistance with any problems you have. As such, our support team has reached out to you via email and included all the relevant contact info needed. We hope this helps - ET Team

Posted 2 years ago

“I don’t know why they won’t ship to Louisiana anymore I have order them previously with no problem now all of a sudden they won’t deliver I have tried the juuls but I can’t do those they give me a headache so I wish they would get the myblu back on track”

Helpful Report

Posted 2 years ago

Hi Patricia, We are at the mercy of our carriers on this. We cannot use USPS, UPS or FedEx so we can only ship where our carrier network can reach. Sometimes they remove zips while they resolve unreliable last mile carriers, so please keep an eye on our zip code checker and hopefully we will be able to ship to you again soon. https://www.electrictobacconist.com/front_restrictions/check_delivery Thanks Louis ET Team

Posted 2 years ago

“I love EC - what I DONT love is how long it takes to receive orders!! I've been waiting 14 days for my current order!! I pay a fortune for shipping and expect it to arrive in a reasonable time & there's literally no way to contact the delivery company. Do better!!”

Helpful Report

Posted 2 years ago

Hi Debra, Sorry your orders have not been arriving in a timely manner. Our shipping partner is gradually finding ways to reduce time in transit and we're confident that over the next few months this time will noticeably reduce. In the meantime, we recommend ordering higher amounts so you're not so exposed to shipping times. This will also reduce shipping costs as I see many of your orders are very close to the $100 shipping threshold which would reduce shipping cost from $11.99 to $3.99. Kind regards, Louis ET Team

Posted 2 years ago

Electric Tobacconist USA is rated 4.8 based on 35,685 reviews