Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,591 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,591 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been using ET for years and I think it is very good. The reason I did not give 5 stars is because the tracking from the delivery company is not helpful. You don't know when your ecigs are arriving The previous delivery company was great, you always could see tracking and got a text when it was going to be delivered. This last delivery was great and ealier than expected and the delivery people themselves are always very nice, I just don't understand why they can't provide good tracking.”

Helpful Report

Posted 1 week ago

Hi Jean, thank you for your review, and we're pleased to hear you were happy with our service. Regarding the tracking, we understand your concerns and how this may cause an inconvenience. This is due to the PACT Act, which no longer allows us to send with USPS; FedEx, UPS, or DHL, and we now rely on private carriers that make compliant deliveries. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). We appreciate your understanding. Best Regards - ET Team

Posted 1 week ago

“they are good”

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Posted 2 weeks ago

“Reliable, always has what is needed. Fast processing at Electric Tobacco, but shipping carrier takes about 2 weeks. So plan ahead. DCW”

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Posted 2 weeks ago

“Without my vape pens from Boulder, I would still be smoking cigarettes. Now if you would only let me know when the tips come in. I tried to order some when I ordered my last two vape pens but they were out of stock I would like two, two packs. Let me know when you get them in stock please.”

Helpful Report

Posted 2 weeks ago

Hi Jeffery, thanks for taking the time to leave us a review. If you're interested in a product on our website that's out of stock, you can sign up for stock notifications. On the product page, click the red button 'Notify when back in stock', input your email address, and click 'Sign Up'. You will then receive an email once this product is restocked. We hope this helps, and have a nice day! Best Regards - ET Team

Posted 2 weeks ago

“Geniune Juul pods, much appreciated. Too about 3 weeks to get here.”

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Posted 2 weeks ago

“I wish there was a way to track the package. I’ve been away from home a lot and I have to sign for the box.”

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Posted 2 weeks ago

“I've always ordered from your company and service was awesome. However, the last time I was going to order you tacked on a 60.00 tariff fee. I did cancel the order. I'm sorry to say that I will have to shop locally.”

Helpful Report

Posted 2 weeks ago

Hello, we appreciate you taking the time to leave us a review. The tariff you're referring to is the recently introduced Illinois vape product tax, which began in July and adds an additional 45%. We’re sorry for any inconvenience this may cause and thank you for your understanding. Best Regards - ET Team

Posted 2 weeks ago

“Takes to long to receive an order. Easy ordering and a fair price. Will continue ordering.”

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Posted 1 month ago

“Last order was only last 1/2 day ,,use to get 2 days....but still good product and delivery good..Thanks”

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Posted 1 month ago

“Product is great, website ordering great. I know your delivery options are limited, and that's not your fault. Sometimes it can be very difficult to sync up a time to meet the driver for the signature delivery. The delivery driver always wanted to come to my house to deliver during normal business hours when no one is home because we are at work. If there is anything on your end that can be done to make the delivery process more seamless, that would be great. If not, understood.”

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Posted 1 month ago

“Good product selection with njoy; easy order and checkout. The ONLY issue is the supping service rarely updates the delivery status and it shouldn't take 14 days to receive an order.”

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Posted 2 months ago

“Works for what I need”

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Posted 2 months ago

“Like the flavor, but they are a little strong. I cough some while using them”

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Posted 2 months ago

“I just wish their order fulfillment was not that long. It takes way too long considering what we pay for shipping.”

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Posted 2 months ago

“Your system says you ship to Virginia, but when I enter my zip code of 22980 which is in Virginia, it says cannot deliver. Please let me know what is up. I did not low ball you with the stars because I'm only looking for an answer. Thanks”

Helpful Report

Posted 3 months ago

Hi Jim, thanks for taking the time to leave us a review. We're sorry to hear you encountered this problem. Unfortunately, our carrier network is unable to secure a reliable last-mile delivery partner for this zip code in Virginia. Due to the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban on shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. If you would like to receive an update should we deliver to your address in the future, please follow the provided link and enter your zip code, you will then be prompted to enter your email address - this will sign you up to notifications - https://www.electrictobacconist.com/zip-code-checker. Once again, we apologise for any inconvenience caused. Best Regards - ET Team

Posted 3 months ago

“great product, great prices. i did not give 5 stars due to shipping, take about 3 weeks?”

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Posted 4 months ago

“This order worked out, but my previous order I placed on March 17,I paid for but never received...I put in a request for a refund, but never heard anything back...I would still like a refund or even better to get my order...either one would be fine...I'm just glad this order made it like the others have,but I'm still missing the 20 packs I paid for last time and I'm out $130 and haven't gotten a refund like I requested”

Helpful Report

Posted 4 months ago

Hi Christopher, thank you for taking the time to leave us a review. We’re very sorry to hear you haven’t received your order. After reviewing our system, we could not locate any prior correspondence regarding this issue. Kindly contact us via the Help Desk on our website, and a member of our team will be happy to assist you further. We look forward to hearing from you. Kind Regards - ET Team

Posted 4 months ago

“Electric Tobacconist is the only source for Phix vapes - which puff for puff, are the best on the market. I also order vape juices and devices. The ET staff have been responsive and courteous.”

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Posted 4 months ago

“Having the product delivered to my door is great, but it actually takes weeks for them to arrive. Ordering anything online usually takes only a couple of days. I don’t understand why this product can’t be delivered sooner?”

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Posted 4 months ago

“Very good experience, as advertised but price? Wow! I get it,mostly...”

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Posted 4 months ago

Electric Tobacconist USA is rated 4.8 based on 35,591 reviews