Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,732 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,732 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really like Blu when they come on time. However, there have been multiple mess-ups of the order not getting delivered, being sent back to the company and cancelled. I still have not received a credit for the order. This order was perfect and took seven days.”

Helpful Report

Posted 6 days ago

Hi Monalisa, thanks for taking the time to leave us a review. We're delighted to hear you're pleased with your Blu products; however, we apologize for the issue with your order being returned to us. I can see our team has responded to queries regarding your credit on December 7th and December 19th. We are currently waiting for your response before we can proceed. One of our team members has resent the email to you now. Please check your spam folder in case our responses are being delivered there. We look forward to hearing from you and resolving this. Best Regards - ET Team

Posted 5 days ago

“This is the second time I have ordered from electronic tobacco have no problem with the product but I have have a problem with the delivery and non-communication of when it’s gonna be delivered twice now I have had to ask to go the next day because I’ve never had any kind of delivery notice. I only get the delivery notice when they haven’t been able to deliver it.”

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Posted 1 week ago

“Still haven’t heard back about the three pods that didn’t work from last order!(credit)”

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Posted 1 month ago

Hi Denise, thanks for taking the time to leave us a review. We're sorry you didn't appear to hear back from us. Please note that it can take up to 48 hours for our team to respond to tickets submitted via the Help Desk. If you didn't appear to hear from us after this time, please check your spam folder, as it's likely it was delivered there. Best Regards - ET Team

Posted 1 month ago

“I love the products but shipping in Kentucky is so slow”

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Posted 1 month ago

“Njoy daily occasionally don't last a day, but this is sporadic. Packaging and transit time have greatly improved! Thank you!”

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Posted 1 month ago

“As usual, things went great and all was delivered. However, I much prefer your previous delivery company!!!”

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Posted 2 months ago

“My friend recommended blu to me and I really like them.”

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Posted 2 months ago

“Delivery is getting faster which is good. I never get any shipping info that I can track when it will get here so that I can be home to sign for it.”

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Posted 3 months ago

Hi Carol, thanks for taking the time to leave us a review. We're pleased to hear you're now receiving your orders quickly. I can confirm you should receive your tracking information via email from WANHUB a few days after the order has been shipped. If you do not appear to have received this email, please check your spam folder in case it's been delivered there. Alternatively, you can view your tracking number from your account under orders once it is dispatched. Please note that due to the PACT Act, we are no longer able to send via USPS, FedEx, UPS, or DHL; we now rely on private carriers that make compliant deliveries. As the parcel passes through a network, your tracking information will not provide consistent updates until it reaches the final-mile carrier (for local delivery). I hope this helps. Best Regards - ET Team

Posted 3 months ago

“I'm very pleased when I get my Vuse orders and TOTALLY pleased that I don't have to have my mother sign for them! (She died a few years ago -- and I'm 73!)”

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Posted 3 months ago

“Great product and pricing, my only issue is not being able to track the shipment.”

Helpful Report

Posted 3 months ago

Hi Linda, thanks for taking the time to leave us a review. We're pleased to hear you were happy with your product. I can confirm you should receive your tracking information via email from WANHUB a few days after the order has been shipped. If you do not appear to have received this email, please check your spam folder in case it's been delivered there. Alternatively, you can view your tracking number from your account under orders once it is dispatched. Please note that due to the PACT Act, we are no longer able to send via USPS, FedEx, UPS, or DHL; we now rely on private carriers that make compliant deliveries. As the parcel passes through a network, your tracking information will not provide consistent updates until it reaches the final-mile carrier (for local delivery). I hope this helps. Best Regards - ET Team

Posted 3 months ago

“I should have been your told that PA Vabor tax will add to the cost of my order. Your price is the same as I am paying in Pennsylvania!”

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Posted 5 months ago

“Product arrived quickly and was what I expected.”

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Posted 5 months ago

“They were easy to order and arrived quickly. No complaints.”

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Posted 5 months ago

“I've been using ET for years and I think it is very good. The reason I did not give 5 stars is because the tracking from the delivery company is not helpful. You don't know when your ecigs are arriving The previous delivery company was great, you always could see tracking and got a text when it was going to be delivered. This last delivery was great and ealier than expected and the delivery people themselves are always very nice, I just don't understand why they can't provide good tracking.”

Helpful Report

Posted 6 months ago

Hi Jean, thank you for your review, and we're pleased to hear you were happy with our service. Regarding the tracking, we understand your concerns and how this may cause an inconvenience. This is due to the PACT Act, which no longer allows us to send with USPS; FedEx, UPS, or DHL, and we now rely on private carriers that make compliant deliveries. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). We appreciate your understanding. Best Regards - ET Team

Posted 6 months ago

“they are good”

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Posted 6 months ago

“Reliable, always has what is needed. Fast processing at Electric Tobacco, but shipping carrier takes about 2 weeks. So plan ahead. DCW”

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Posted 6 months ago

“Without my vape pens from Boulder, I would still be smoking cigarettes. Now if you would only let me know when the tips come in. I tried to order some when I ordered my last two vape pens but they were out of stock I would like two, two packs. Let me know when you get them in stock please.”

Helpful Report

Posted 6 months ago

Hi Jeffery, thanks for taking the time to leave us a review. If you're interested in a product on our website that's out of stock, you can sign up for stock notifications. On the product page, click the red button 'Notify when back in stock', input your email address, and click 'Sign Up'. You will then receive an email once this product is restocked. We hope this helps, and have a nice day! Best Regards - ET Team

Posted 6 months ago

“Geniune Juul pods, much appreciated. Too about 3 weeks to get here.”

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Posted 6 months ago

“I wish there was a way to track the package. I’ve been away from home a lot and I have to sign for the box.”

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Posted 6 months ago

“I've always ordered from your company and service was awesome. However, the last time I was going to order you tacked on a 60.00 tariff fee. I did cancel the order. I'm sorry to say that I will have to shop locally.”

Helpful Report

Posted 6 months ago

Hello, we appreciate you taking the time to leave us a review. The tariff you're referring to is the recently introduced Illinois vape product tax, which began in July and adds an additional 45%. We’re sorry for any inconvenience this may cause and thank you for your understanding. Best Regards - ET Team

Posted 6 months ago

Electric Tobacconist USA is rated 4.8 based on 35,732 reviews