Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,591 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,591 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping should be faster.”

Helpful Report

Posted 1 year ago

“You guys are usually pretty solid with orders but my last one wasn’t so great. The pods were old and only 2 packs of them worked out of the 4 packs I bought. I just ordered more so hopefully no problems this time around….”

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Posted 1 year ago

Thanks for your feedback. Please contact our help team for pod issues and they should be able to help. Kind regards, ET Team

Posted 1 year ago

“Need to get the Carolina Bolds. They're a great company.!”

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Posted 1 year ago

Thanks for your feedback! ET Team

Posted 1 year ago

“Totally love the product. I do however wish that delivery time would improve.”

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Posted 2 years ago

“Everything is great buying checking out very fast and easy. Selection is very limited. I bought the Caliburn G pod which is now my favorite and they stopped selling the pods to it a year after buying it. That’s disappointing and never any breaks or deals for long time loyal customers or breaks on shipping. Just spent 58 bucks and 17 bucks for shipping and it’s 2weeks plus to get it. Other than that stuff I’m satisfied. The other Xros are good but they eat juice the pods last a long time with minimal leaking normal. Oh also need better tobacco flavors more options. I don’t understand you’ve been open for years why doesn’t your products expand each year so many great brands out there so many great products like the caliburn line is the best pod systems out there. Very sad. Thanks for taking care of my needs”

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Posted 2 years ago

Hi Thomas, Sadly the laws around what products we can and can't sell are tightening, so whilst we would love to sell thousands of different products like the good old days, our options are limited. This article might be of interest on the topic: https://www.vapingpost.com/2021/12/04/everything-you-need-to-know-about-the-pmta/ In any case, thanks for your review and for shopping with us! Louis ET Team

Posted 2 years ago

“I have been very pleased with the service provided by ET USA. My only complaint is that I wish I would be notified at least 24 hours in advance (preferably by text) that the delivery is on its' way so that I or someone else is available to sign and receive the product.”

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Posted 2 years ago

“Nice to have my order delivered even though I think the delivery time line is a bit extreme”

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Posted 2 years ago

“I have over 3700 points on blu nation that Electric Tobacconist USA won't recognize. Why?”

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Posted 2 years ago

“I love the prices and the fact they always have what I want. Delivery could be quicker.”

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Posted 2 years ago

Thanks for your review! Louis ET Team

Posted 2 years ago

“Delivery is not fast at all. Wish it could be faster.”

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Posted 2 years ago

“I received my first order and it arrived earlier than expected delivery. I just wish there was a way to know the day of delivery.”

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Posted 2 years ago

Thank you for your 4 star rating of Electric Tobacconist USA, Anne! We appreciate you taking the time to let us know your experience. We are glad to hear that your first order arrived earlier than expected delivery - that's great to hear. We are working on delivery estimates as tracking is due to be updated and improved at some point very soon, Thanks Louis ET Team

Posted 2 years ago

“Product excellent shipping sucks.”

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Posted 2 years ago

Hi Deborah, I see your last order took 11 days to get to you. Ideally it would be quicker but we are somewhat constrained by the PACT Act laws that have prevented us from using the likes of USPS, UPS or FedEx to ship to you. Kind regards, Louis ET Team

Posted 2 years ago

“what vlaver”

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Posted 2 years ago

“I love the product, but I cannot reach you to tell you of an order I placed 1/17/23 that I never received. I contacted my credit card company and received a credit for that order. I truly hope this does not happen again. Can you tell me how to contact you if it does. Thanks for your help?”

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Posted 2 years ago

Hi Virginia, I can see two support tickets for you in our system. One from a year ago and one from eight months ago, so I am surprised you didn't know how to reach us. Meanwhile your order of 1/17/23 was marked as signed for, so please let us know directly in future so we can work together to resolve these matters. Our help desk can be found here: https://help.electrictobacconist.com/support/tickets/new Thanks, Pascal Founder and CEO

Posted 2 years ago

“My order came very quickly, in about 1 week. Much faster than I had anticipated & I was able to track the order, which updated frequently. Very satisfied with the service.”

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Posted 2 years ago

“My order from 12/30/22 still has not been delivered and no updated tracking number. Can you please help me with finding out where my order is? My first order was delivered in 2 weeks, but now, with my second order, I still haven't even received the tracking update. Please help!!!”

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Posted 2 years ago

Hi Carol, Sorry to hear this. If you go to electrictobacconist.support and select Order Not Received > Tracking not updating we will be able to liaise with the carrier and update you accordingly. Thanks Louis ET Team

Posted 2 years ago

“Thanks for caring blue. She only thing I use. Looking forward to shopping with you more JUDY.”

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Posted 2 years ago

“Thank you for following up on my mom's pods, earlier I wrote a one star review. I'm changing it now because of the quick response to my earlier query regarding ordered but not received. They have been received:)”

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Posted 2 years ago

We love a changed review - thank you for your feedback and we're glad we got your issue sorted in the end! All the best Louis ET Team

Posted 2 years ago

“Grateful for the support to resolve issue of non delivery. Finally order received and all is good.”

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Posted 2 years ago

“Love love that I finally found a company that sells the real Vuse pods. One thing: it has had many issues with deliveries. Customer Support (great communication and service) have explained that, since the big companies don't (or can't/won't) deliver ''tobacco'' products anymore, it has to rely on smaller ''mom and pop'' delivering companies. I have had to cancel one order after 5 weeks of waiting (a big order, but they were great about it). If it happens to you, I suggest finding a friend that lives in a ''big'' city where, I believe, it's easier to deliver and use that address (they can mail back to you). That's what I'm now doing and so far, very good!”

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Posted 2 years ago

Electric Tobacconist USA is rated 4.8 based on 35,591 reviews