Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,591 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,591 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ecigs are fine with 1 or 2 duds on occasion, but the shipping is too slow. Ordered DFeb 2 and delivered Feb 16.”

Helpful Report

Posted 3 years ago

“Only 2 things i dont like is that it almost take a month for you to get your stuff & that you half to sign for it, other than that the product is gd & service.”

Helpful Report

Posted 3 years ago

Unfortunately, we are unable to bypass the signature requirement in accordance with the PACT Act legislation; however, we can confirm that we are making continual progress with our current partners' delivery capabilities. We appreciate your patronage, and please do not hesitate to reach out to our HelpDesk with any questions or concerns that may arise!

Posted 3 years ago

“This is the best flavored juice EVER! My only issue is the bottles are impossible to open. I have to use a screwdriver and knife to cut off the cap. Fix this issue, and you'll get a 5 star review!!”

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Posted 3 years ago

“LOVE THE MANGO FLAVOR. I ORDER IN BULK AND ABOUT 25% OF THEM DO NOT WORK. WISH THEY LASTED A LITTLE LONGER FOR WHAT YOU HAVE TO SPEND ON THEM TO GET THEM TO YOU. SHIPPING COULD BE QUICKER.”

Helpful Report

Posted 3 years ago

Hi Laura, it looks as though we issued a credit for the defective devices on this purchase - we hope this helped! I've followed up with you via email with instructions on how to use this credit applied to your account. We have also contacted the manufacturer regarding this concern so that it does not happen in the future!

Posted 3 years ago

“It takes to long to recieve my products. Can’t you make it easier?”

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Posted 3 years ago

I can confirm that we are working adamantly with our carriers to improve their service levels as well as their tracking capabilities. We have made significant strides in these realms and will continue to work with them to bolster our shipping standards. We appreciate your patience in this situation as we augment our providers' abilities!

Posted 3 years ago

“Delivery notifications need improvement. Royalty or bulk discount would be appreciated. .”

Helpful Report

Posted 3 years ago

“Despite a few glitches in the recent delivery process Electronic Tobacconist maintains a sound business model, providing product and service that matches their claim.”

Helpful Report

Posted 3 years ago

“I would like to order more, the price is fantastic however, it took 2 and a half week to receive. Way too long.”

Helpful Report

Posted 3 years ago

“Rich tobacco is good,but would rather have the bold.”

Helpful Report

Posted 3 years ago

“Company is good, product is good. Delivery terrible. Last order took about 1 month from shipping to actual delivery.”

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Posted 3 years ago

“They are good with delivery but I received 3 NJoys that did not work. Would really appreciate it if they would replace them for me. Karen”

Helpful Report

Posted 3 years ago

Hi Karen, I am very sorry that this has occurred with your purchase. I have followed up with you via email regarding your reshipment of 3 new NJOY pens!

Posted 3 years ago

“great customer service; delayed delivery”

Helpful Report

Posted 3 years ago

“Always ordered from this site, very quick shipping and always had my product. But now that Mt. Baker cannot be ordered or bought from anywhere... I can't seem to find find an equivalent replacement! I spent so much money trying flavors and hating them, then finally found and actually liked Air Factory-Menthol a lot. But now it's never in-stock in any 25+ Vape Stores where I live (they almost all carry the brand but sell out so quick), and it's out of stock online a bunch too! I would rather not spend $100-$200 again just to try a bunch of flavors I don't end up liking... if you can suggest something similar to either of those that would be awesome! (Nothing with added flavor, nothing too sweet, or too minty... I like the cool/icey flavors that aren't sweet or minty-like Mt. Baker's Extreme Icee)”

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Posted 3 years ago

“I have been doing a regular customer for a time, now. And, appreciate the dilemma created by just enforced laws. However, they didn't come by surprise. Ample time to have prepared, especially since xdelivery boasts of rapid growth and high quality service, for uninterrupted timely delivery. I have, heretofore, been satisfied with electronic tobacconist”

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Posted 3 years ago

“The site is very convenient to order from but the shipping is the worse I've ever seen. It takes close to three weeks to receive an order. Each day when I check the status of the order, they have added on another arrival day. It's getting real inconvenient to order from this company so I will have to go local.”

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Posted 4 years ago

“I’m getting sick of getting defects one or 2 per order! And you never give me my 10% discount! I’ve ask before and never got any got of answer ftom you! It’s a huge hassle to send back! I only order online cause it’s convenient! I may have to start shopping at speedway!”

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Posted 4 years ago

“Always reliable! Good products!”

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Posted 4 years ago

“I'm now in the system so ordering is a breeze. The bottles are easy to squeeze which is helpful for elderly hands like mine. The flavors? Delightful! I'm now a regular customer.”

Helpful Report

Posted 4 years ago

“Good site and good products. The shipping takes too long though, unless you want to pay an extra $25.”

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Posted 4 years ago

“We like the product and the quick delivery. I only gave 4 stars because our last order of 50 had at least 10 duds! There was very little filling in them so only 4-5 puffs and empty! Apparently quality control is not up to grade. We basically had $80 in disposables that were defective.”

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Posted 4 years ago

Electric Tobacconist USA is rated 4.8 based on 35,591 reviews