Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.84

4.8 Rating 35,088 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,088 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 27th March 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best place to order from. Some items are out of stock a lot and there’s a wait.”

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Posted 3 years ago

“Overall, being a long time customer, I am pleased with the service and products they supply. My only issue; On my last order I was charged sales tax for the first time ever. When I brought this to the attention of the help desk, I received no reply or explanation.”

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Posted 3 years ago

“Flavor is fantastic. Unfortunately, I’m not happy with what I feel could be a lower nicotine content then it should be(advertised as 6 mg). I can puff on this all day and really feel no nicotine effects, then take a few puffs of my wife’s dinner lady disposable (5 mg) and I feel the nicotine immediately.”

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Posted 3 years ago

“I have been a customer for several years. your move to California was highly promoted. sorry to say the increased taxes have slowed my orders are much smaller. the taxes were shocking 1st time i ordered .”

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Posted 3 years ago

“Great selection and service.”

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Posted 3 years ago

“I enjoy the pods which prevent me from smoking cigarettes. I would appreciate if you afforded me coupons every time I make a purchase. I have tried using a code but am never able to utilize them as they are blocked. Any consideration you could give to my request would be very nice.”

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Posted 3 years ago

“I like the pods I received but 2 leaked.”

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Posted 3 years ago

“I've been a customer for over a year. The service and the product I buy is excellent. They ship right away. But lately they have been using UPS and the delivery time is much longer than USPS which is my preference. Wish I could have that fixed so USPS is the main shipper again !”

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Posted 3 years ago

“When you have a problem, with any item...they jump to get it fixed. HOWEVER... A PHONE AGENT WOULD BE SO MUCH BETTER THAN ONLINE CONTACT... *HINT *HINT *HINT”

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Posted 3 years ago

“Great place to get product. The only thing that would be nice is if I was given a coupon or some sort of discount for how much I order (few times a month with good size orders). Would be cool to see a coupon code/discount to show appreciation for continued business.”

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Posted 3 years ago

“Good customer service”

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Posted 3 years ago

“The store is great. Fast delivery times and very helpful when there is a problem”

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Posted 3 years ago

“Received the product fast.”

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Posted 3 years ago

“Don't know why we have to pay an excise tax. You can pick them up at a commissary. But they are discontinuing them. I got three box of two tanks, they come out to be $11.09 per tank. That is a bit high. I personally do not smoke but my husband does. And I don't want to be on the receiving end if he has a nicotine fit.”

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Posted 3 years ago

“Being a long time customer I was surprised when I was charged sales tax on my last order. This was the first time, as all my previous orders were tax free. I attempted to contact the help desk but received no reply. I would still like an explanation.”

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Posted 3 years ago

“Orders have been fine. Thanks.”

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Posted 3 years ago

“Only one wrong delivery. Website is easy to navigate. Reorder button is very helpful.”

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Posted 3 years ago

“Love the menthol flavor, not too strong. Price has gotten to expensive, with shipping at $8.99, what happened to free shipping on orders over $30, plus the excise tax. Too much for me! Sorry, luv the company!”

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Posted 3 years ago

“You guys rock! I've tried to order vape supplies from a few companies and had less than satisfactory results and was driving 35 miles to get to a decent vape shop to get what we needed at a sane price. Then came our ice storm and everything shut down and I had to order on line and tried you. The product selection could be better but price, ease of ordering and speed of delivery was outstanding!”

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Posted 3 years ago

“The Customer service and prices are great. However I think they need to have other shipping methods available. I paid for 1 day express and 4 days later and still haven’t received via usps”

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Posted 3 years ago

Electric Tobacconist USA is rated 4.8 based on 35,088 reviews