Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,526 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,526 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you!”

Helpful Report

Posted 1 year ago

“Sometimes it's a fast delivery”

Helpful Report

Posted 1 year ago

“Great selection, easy order process and good discounts for bulk purhases. It is difficult to determine arrival dates as ccship status makes no logical sense and does not provide estimated delivery date. It would also be super benefficial if they could "store" my signature so the requirement to be in person wasn't needed; given I never know when they will arrive.”

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Posted 1 year ago

“Product great! Shipping took forever, only complaint!”

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Posted 1 year ago

“I've been a long time customer of ET and really have never disappointed. However, what I've been waiting for someone to say or waited for finally the opportunity to say is that y'alls prices seem to increase every time I order. The vuse solo refills have gone from 11.99 to 17.99 and I'm a little concerned that they're gonna be $20 the next time I order. It is becoming extremely expensive everytime I check out. Can y'all explain please? That goes for the vuse Alto as well. Will the prices ever go back to normal or just keep going up? Just trying to know what to expect. Other than that, keep up the good work with everything else :)”

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Posted 1 year ago

“Love the product but hate the delivery. It has not yet arrived (Oredered 3/28/24).”

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Posted 1 year ago

“I love the company. I love the products. I do not like the shipping. It takes too long. I know it's free of charge but you should have different shipping options. Even if you have to pay extra. Let the customer decide. Aside from that. You have my vote”

Helpful Report

Posted 1 year ago

“The shipping has been great and delivery has been on time ususally. I say this because when I check for an update, I'm never sure which day it will arrive. Would be nice if we had an update when it's out for delivery. Otherwise I'm quite satisfied with the over-all work being done by Electric Tobacconist.”

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Posted 1 year ago

“This is my first ecig. I got the rich flavor. Works well and taste great. Took a little getting use to but it definitely helps me cut out cigarettes. All in all good choice”

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Posted 1 year ago

“Shipping should be faster.”

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Posted 1 year ago

“You guys are usually pretty solid with orders but my last one wasn’t so great. The pods were old and only 2 packs of them worked out of the 4 packs I bought. I just ordered more so hopefully no problems this time around….”

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Posted 1 year ago

Thanks for your feedback. Please contact our help team for pod issues and they should be able to help. Kind regards, ET Team

Posted 1 year ago

“Need to get the Carolina Bolds. They're a great company.!”

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Posted 1 year ago

Thanks for your feedback! ET Team

Posted 1 year ago

“Totally love the product. I do however wish that delivery time would improve.”

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Posted 1 year ago

“Everything is great buying checking out very fast and easy. Selection is very limited. I bought the Caliburn G pod which is now my favorite and they stopped selling the pods to it a year after buying it. That’s disappointing and never any breaks or deals for long time loyal customers or breaks on shipping. Just spent 58 bucks and 17 bucks for shipping and it’s 2weeks plus to get it. Other than that stuff I’m satisfied. The other Xros are good but they eat juice the pods last a long time with minimal leaking normal. Oh also need better tobacco flavors more options. I don’t understand you’ve been open for years why doesn’t your products expand each year so many great brands out there so many great products like the caliburn line is the best pod systems out there. Very sad. Thanks for taking care of my needs”

Helpful Report

Posted 1 year ago

Hi Thomas, Sadly the laws around what products we can and can't sell are tightening, so whilst we would love to sell thousands of different products like the good old days, our options are limited. This article might be of interest on the topic: https://www.vapingpost.com/2021/12/04/everything-you-need-to-know-about-the-pmta/ In any case, thanks for your review and for shopping with us! Louis ET Team

Posted 1 year ago

“I have been very pleased with the service provided by ET USA. My only complaint is that I wish I would be notified at least 24 hours in advance (preferably by text) that the delivery is on its' way so that I or someone else is available to sign and receive the product.”

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Posted 1 year ago

“Nice to have my order delivered even though I think the delivery time line is a bit extreme”

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Posted 1 year ago

“I have over 3700 points on blu nation that Electric Tobacconist USA won't recognize. Why?”

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Posted 1 year ago

“I love the prices and the fact they always have what I want. Delivery could be quicker.”

Helpful Report

Posted 1 year ago

Thanks for your review! Louis ET Team

Posted 1 year ago

“Delivery is not fast at all. Wish it could be faster.”

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Posted 2 years ago

“I received my first order and it arrived earlier than expected delivery. I just wish there was a way to know the day of delivery.”

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Posted 2 years ago

Thank you for your 4 star rating of Electric Tobacconist USA, Anne! We appreciate you taking the time to let us know your experience. We are glad to hear that your first order arrived earlier than expected delivery - that's great to hear. We are working on delivery estimates as tracking is due to be updated and improved at some point very soon, Thanks Louis ET Team

Posted 2 years ago

Electric Tobacconist USA is rated 4.8 based on 35,526 reviews