Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,732 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,732 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please send packages via USP. The method that you send cannot be tracked..It is very unreliable. Thank you.”

Helpful Report

Posted 4 months ago

Hi Judith, thanks for taking the time to leave us a review. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final-mile carrier (for local delivery). We appreciate your understanding. Best Regards - ET Team

Posted 4 months ago

“The delivery time has improved since I have been a customer for the last few years. However, I always order 15 disposable E-Cigs every onth and on average 1-2 of the devices do not work every order. I have asked multiple times how can I exchange these malfunctioning devices for E-Cig that works and my question always goes unanswered.”

Helpful Report

Posted 4 months ago

Hi Keith, thanks for taking the time to leave us a review. We're pleased to hear you've been receiving your orders quicker! However, we're sorry to hear about the issue regarding your Blu Disposables. I've checked your correspondence with our team and can see they have responded to your queries. If you don't seem to have received our responses, it's possible they were delivered to your spam folder. Please note that Blu themselves handle all product quality issues and faults. Please get in touch with them directly at 1-866-233-6527 or email customerrelations@itgbrands.com. I hope this helps. Best Regards - ET Team

Posted 4 months ago

“Shipment was missing one pack. Box of 10 only contained 9.”

Helpful Report

Posted 5 months ago

Hi Geoffrey, thanks for taking the time to leave us a review. We're sorry to hear that a pack appears to be missing from your order. I've checked our system, and unfortunately, we haven't received any communication from you regarding this issue. Please reach out to our team through the Help Desk on our website, and we'll be happy to provide further assistance. Best Regards - ET Team

Posted 4 months ago

“To start off, I have emailed and received no response, so I am annoyed by that. It took what felt like forever for this shipment to arrive. Also, if no adult signature is required then why am I having to sign for these shipments?”

Helpful Report

Posted 5 months ago

Hi Cherie, thanks for taking the time to leave us a review. We're sorry to hear you didn't appear to receive our response. I can confirm our team responded to your help desk ticket within a few minutes of it being submitted. It's possible it was delivered to your Spam folder. Please check here in case it was directed there. I can confirm an adult signature is required upon delivery for all orders, as noted on our shipping page. If you have any further queries, please don't hesitate to reach out. Best Regards - ET Team

Posted 5 months ago

“ET USA is great in 60% of their services EXCEPT shipping. It's outrageous and makes buying virtually unaffordable and slow in delivering product.”

Helpful Report

Posted 6 months ago

Hi Kathie, thanks for taking the time to leave us a review. We're pleased to hear you're mostly happy with our service; however, we're sorry to hear you found our shipping longer than expected. We've checked your order and can see it was delivered within our estimated 7-10 business days. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. We thank you for your understanding. Best Regards - ET Team

Posted 6 months ago

“Several of these were dead on arrival. Emailed company but no response”

Helpful Report

Posted 6 months ago

Hi George, thanks for taking the time to leave us a review. We're sorry to hear you had some problems with your purchase. I can confirm our team responds to all tickets submitted via our Help Desk within 48 hours. It’s possible our reply was redirected to your spam folder, so please check there and get back in touch with us. Best Regards - ET Team

Posted 6 months ago

“Won't deliver to my zip code. Producy is fine.”

Helpful Report

Posted 7 months ago

Hi Kathleen, thanks for taking the time to leave us a review. We're sorry to hear you encountered this problem. Unfortunately, it's no longer possible to ship to your zip code at this time - this is because our carrier network cannot currently find a reliable last-mile shipper to service your area. I am sorry about this. If you would like to receive an update should we deliver to your address in the future, please follow the provided link and enter your zip code, you will then be prompted to enter your email address - This will sign you up for notifications - electrictobacconist.com/zip-code-checker. We apologise for any inconvenience caused. Best Regards - ET Team

Posted 7 months ago

“I purchased Blu disposables. I have to date found 4 empty cartridges in my order of 16. I emailed help desk and have yet to receive response.”

Helpful Report

Posted 8 months ago

Hi Margaret, thanks for taking the time to leave us a review. We're sorry to hear you had a few empty Blu disposables in your last order. I can see that our team responded to your email within a couple of minutes, and it's possible that it was delivered to your spam folder. Blu handles all product quality issues and faults. Please contact them directly at 1-866-233-6527 or send them an email at customerrelations@itgbrands.com. Best Regards - ET Team

Posted 8 months ago

“Order placed in May 2025. We are now in the second week of June 2025 and Order has still not been Delivered. COME ON ELECTRIC TOBACCONIST YOU CAN DO BETTER!”

Helpful Report

Posted 8 months ago

Hi Rich, thank you for taking the time to leave us a review. We’re sorry to hear that your order hasn’t arrived yet. Upon checking, we can confirm it’s been six business days since dispatch. Please note that delivery can take up to 10 business days. We appreciate your patience and expect your parcel to arrive soon. Best Regards - ET Team

Posted 8 months ago

“Not home to sign for a delivery for PODS! Returned back to the store and want to charge me a restock fee of $20!!! How does this place expect me to not go to work to sign for pods.. NOT tobacco but PODS! Trying to get it reshipped but will never buy here again.”

Helpful Report

Posted 10 months ago

Hi Debra, thank you for taking the time to leave us a review. We’re sorry to hear that you were unavailable during the delivery attempt. As noted on our website, an adult must be present to sign for the delivery due to these products being age-restricted. Unfortunately, as you were unavailable to sign this is out of our control, and your order was therefore returned to us. In such cases, we offer two options: a full e-wallet credit or a refund, minus a $20 restocking fee, which is credited to your e-wallet. As requested, we have fully credited your account to allow you to place a new order. We thank you for your understanding. Best Regards - ET Team

Posted 10 months ago

“Horrible experience with delivery of product.”

Helpful Report

Posted 10 months ago

Hi Maryann, thank you for your review. We're sorry to hear you experienced issues with your delivery. Upon reviewing your ticket, we can see you contacted our support team and that the matter has now been resolved with your order successfully delivered. We truly appreciate your patience and understanding. If there's anything else we can assist you with, please feel free to get in touch. Best Regards - ET Team

Posted 10 months ago

“Left out in the rain!”

Helpful Report

Posted 10 months ago

Hi Shelly, thank you for taking the time to leave us a review. We're very sorry to hear your order was left out in the rain. This is certainly not the standard of service we expect from our delivery partners, and we will be investigating the matter further. We’ve reached out to you via email and look forward to your response. Best Regards - ET Team

Posted 10 months ago

“shipping cost more than the product. Won't be purchasing here again.”

Helpful Report

Posted 11 months ago

“The products are fine but it takes so long to get them. I ordered December 30 2025 and did not receive them until January 28 2025. Could not get updates or tracking info for the order either.”

Helpful Report

Posted 1 year ago

Hi Melissa, thank you for taking the time to share your feedback. We sincerely apologize for the delay in the delivery of your order and understand the inconvenience this may have caused. While we strive to deliver orders within 10 business days, occasional delays can occur due to factors beyond our control. Due to the PACT Act, we can no longer ship with USPS; FedEx, UPS or DHL, and we are now reliant on private carriers that make compliant deliveries. We truly appreciate your patience and understanding. If there’s anything further we can assist you with, please don’t hesitate to reach out. Best Regards - ET Team

Posted 1 year ago

“The cartridges were fine, but half of the solo power units did not work! It was way too much money to pay for something that did not work. You should send me 3 more power units that did not work to make it right with me. I would appreciate it very much, that way I would keep on doing business with you in the future.”

Helpful Report

Posted 1 year ago

Hi Carolyn, thank you for taking the time to share your feedback with us. We regret to hear that you experienced difficulties with your Vuse Solo Power Units. For assistance, we encourage you to contact our customer support team via the Help Desk on our website or through this link: bit.ly/ETSUPPORTUS. Our team will be happy to assist you further. Best Regards - ET Team

Posted 1 year ago

“It was very convenient to be able to buy in quantity from you, however you have to be selling inferior samples of this product. If bought in a local location each daily cigarette lasts at least 24 hrs. before opening another one. In this recent batch from your company, pretty much every one I have opened has lasted less and less time. The one I opened yesterday lasted approximately 6 hrs. This is totally unacceptable and a complete rip off. I won't buy from your company again.”

Helpful Report

Posted 1 year ago

“I still haven't received my order placed on JUNE 14”

Helpful Report

Posted 1 year ago

“I use to love ordering from here, but the delivery time leaves something to be desired! Placed order on 04/30 its now 05/08 with update on05/06 telling me going to the carrier, with nothing more just kind of stuck there. I called myself placing my order before I ran out of product which was Monday thinking for sure 1 week would be enough time for order to get here. On top of that I paid a lot of delivery fee to still be waiting and spending additional money on some B.S. product while waiting... Never again getting caught up like this!”

Helpful Report

Posted 1 year ago

Hi Theresa, thanks for taking the time to leave us a review. We're sorry to hear you haven't received your order yet. I can see it's only been 7 business days since the dispatch of your order and our courier aims to deliver orders within 10 business days. I can see the last update on your tracking was on 05/07 and rest assured your order will be with you soon. Your patience and understanding are greatly appreciated. Best Regards - ET Team

Posted 1 year ago

“I love that I have yall to order from. But I do not have one device they work. I tried everything rapping them a little bit new plug in. Even the last two don't work and I opened my new box nothing but pods I always order 2 devices. Can you mail me 4 devices quicker than coming from Tyler. Doing without devices Please advise. NEVER had trouble before I couldn't believe no de ices in my order. Thank you. Charlotte ADAMS”

Helpful Report

Posted 1 year ago

Hi Charlotte, thanks for taking the time to leave us a review. We're sorry to hear you're having some trouble with your Leap Vapor Device. To better assist you, we kindly request that you contact our Customer Service Team via the Help Desk on our website. We'll then be able to provide further assistance. Best Regards - ET Team

Posted 1 year ago

“I’ve been placing orders with you guys for years but I have an order that I have not received it’s been taking way longer than normal!! And all I get is “ fill out this ticket” NO ANSWERS!!!”

Helpful Report

Posted 1 year ago

Hi Kenny, thank you for providing us with your feedback. We sincerely apologize for the delay you are experiencing with your order. We can see you have already reached out to us and our team are actively investigating the matter with the carrier. Rest assured, we are committed to resolving this matter as swiftly as possible. Additionally, your order is protected by our ET 40 Day Package Protection guarantee. We genuinely appreciate your patience and understanding during this time. Best Regards - ET Team

Posted 1 year ago

Electric Tobacconist USA is rated 4.8 based on 35,732 reviews