Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,799 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,799 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After months of ordering Njoy pods directly from the mfg. I was forced to buy from your site as Njoy listed you since they stopped selling online. The pods from your firm look to be of far lower quality and dont last as long.”

Helpful Report

Posted 5 years ago

“Also the products are very good, I doubt if I will be ordering from this company again. Charging $12.99 for shipping is unacceptable.”

Helpful Report

Posted 5 years ago

“Not super thrilled that all I have to go on regarding explanation of taste is “oasis” “mist” “flow.” Now, when I ordered them from the site the flavors were clearly displayed with the combos of fruits per item, but I wasn’t aware that I needed to make note of it somewhere. I bought them as gifts as well and I’m terribly embarrassed to have to tell them them that each one is a different combo of fruits but no clue which ones are which- hope you like them! Oh and for the record oasis clearly is the best tasting one followed by mist- flow is kinda bad and I swear 5 mg of nicotine isn’t true either cause I have other juices I’ve needed to alternate with in order to maintain and I was down from a pack of smokes (sometimes 2) to only 3 packs per week and since I’ve used these I’m smoking about a pack a day again.”

Helpful Report

Posted 5 years ago

“I haven't received my product yet so I can't accurately review that aspect of ordering. However, I ordered because of a 3 for $37 deal and ended up paying a over$68 due to taxes and shipping, basic shipping at that! So misleading!!!”

Helpful Report

Posted 5 years ago

“The reason I gave you a poor rating is due to the fact three of the packets I ordered had pods with black liquid instead of the amber liquid I actually won't use these as being a long time purchaser of Blu Gold Leaf pods, I've never had any issues. I would like to request a refund or replacement on all three of these packets.”

Helpful Report

Posted 5 years ago

“Products are ok. Shipping is normally fast but their customer service is definitely lacking and outdated. The "create a ticket" for when there's an issue is seriously dumb. Been over 2 weeks since I placed an order and package seems to be lost in transit and ET is no help in refunding or replacing lost package.”

Helpful Report

Posted 5 years ago

“Usually you guys are above average! What is wrong? I don't know how 111103 has been resolved since I only received an email that said my tickets had been resolved without any reply. FEDEX tracking still says my Feb 18th 2-day delivery order is still stuck in Orlando (3/5 4:30PM PST). If the package is not lost and tracking is not operating or something, I'd like some status report. Thank you.”

Helpful Report

Posted 5 years ago

Thank you for contacting the Electric Tobacconist. We do not use FedEx as a shipping partner, so we're not too sure how you received this tracking information. We ask that you please reach out to us via email or our Help Desk portal regarding your order!

Posted 5 years ago

“I haven't received my order since ordering it on February 13th. I ordered something 4 days later and received that in a few days. I try to get the help desk and that's useless. Wheres my stuff!! Never had this problem before.”

Helpful Report

Posted 5 years ago

We can confirm that this order has been reshipped and will be leaving us this afternoon. We apologize for the delays our couriers had been experiencing - these have since passed so there should be no further hindrances!

Posted 5 years ago

“A few months ago I started using this site. The price for the vuse solo cartridges I wanted was better than what I was finding elsewhere. Now I see that they have gone up to $12.99! I can get these for $11.99 in a lot of places. I thought this company was in business to save us(buyers) some cash. I guess not. Not using this outlet anymore.”

Helpful Report

Posted 5 years ago

We are very sorry for the trouble caused by our Vuse price increase. We spent quite a while reviewing our Vuse prices to ensure we can continue to offer savings with our multibuy sales and free shipping options. We determined that the current price was optimal for us to continue offering these services, however, we are constantly reviewing our pricing to ensure it is fair so we truly appreciate your feedback.

Posted 5 years ago

“Still haven’t received my order and it’s been like 3-4weeks idk if I’ll ever order again from this site to be honest, I can’t wait a month to get my juice if not longer cause I still haven’t received it and tracking it does nothing cause there’s no info”

Helpful Report

Posted 5 years ago

We are very sorry to hear you have not yet received your order! We have reached out to the email address associated with your account so we can arrange a replacement package for you. Thank you for reaching out to us!

Posted 5 years ago

“Yall take forever to ship.”

Helpful Report

Posted 5 years ago

We're sorry to hear you've had trouble receiving your order! We ship all of our orders out same-day, however, USPS has been experiencing some pretty severe delays recently. With that being said, it does look like your order was marked as delivered on the 21st, so we have reached out to the email address associated with your account just to make sure you've received it. Thank you for reaching out to us!

Posted 5 years ago

“It took 2 weeks to receive my order and it was supposed to be 2 days and everytime I emailed they just wrote back it's on the way”

Helpful Report

Posted 5 years ago

We are very sorry to hear your order was delayed. USPS is experiencing some severe delays at this time so we are asking for a little extra patience as they work to catch up. We hope you enjoy your order! If you encounter any additional issues, please feel free to let us know.

Posted 5 years ago

“Only online juice supplier that charges a $6.00 tax. Also took almost 3 weeks to get my juice.”

Helpful Report

Posted 5 years ago

We are very sorry for the trouble you've had with this order. Unfortunately, this tax is required by law in your state. We're unable to determine why others would not charge this tax, however, we follow all federal, state, and local laws. We apologize for the delay in your order as well. It was shipped out same-day, however, USPS is still experiencing some severe delays that are affecting packages across the country. We thank you for your patience and understanding.

Posted 5 years ago

“Not looking good right now—order processed 1/11/21 —still haven’t received purchase and tracking for package shows nothing. Order # ETUSA2438764. Previous order however took just couple of days.”

Helpful Report

Posted 5 years ago

We are very sorry that your order has yet to reach you. Unfortunately, USPS is experiencing some delays right now due to the pandemic as well as recovering from the strenuous holiday season. We have reached out to you via email to investigate your situation further. Thank you for shopping with us!

Posted 5 years ago

“I am disappointed that you will not be shipping to Colorado anymore.”

Helpful Report

Posted 5 years ago

We completely understand your frustration! We are currently suspended from shipping orders to Colorado while we work to finalize some details with the CDOR, however, we will resume Colorado shipments as soon as possible. We hope this information helps!

Posted 5 years ago

“shipping took 3+ days longer then scheduled.”

Helpful Report

Posted 5 years ago

Unfortunately, due to an influx of packages during the holidays, it may take up to 15 business days. USPS is currently experiencing an unprecedented volume of packages and these delays are, unfortunately, affecting packages across the country. You are, however, welcome to reach out to us with any problems you may have and we're happy to assist in any way that we can. Thank you for your feedback!

Posted 5 years ago

“It took 15 days to receive the order - way longer than any previous order :(”

Helpful Report

Posted 5 years ago

We're very sorry to hear your order was delayed. Usually, orders arrive within 3-5 business days, however, due to an influx of packages during the holidays, it may take up to 15 business days. USPS is currently experiencing an unprecedented volume of packages and these delays are, unfortunately, affecting packages across the country. You're always welcome to reach out to us with any concerns you may have. Thank you for your review!

Posted 5 years ago

“My first order was sent wrong stuff. And they would not refund me or send me the correct items..”

Helpful Report

Posted 5 years ago

We're very sorry to hear there was a problem with your order! It looks like we haven't received a ticket from you so I've gone ahead and reached out to the email address associated with your order so we can help you with this. Thank you for your review!

Posted 5 years ago

“order ETUSA2403388 was not delivered yet, still waiting. WTF!!!!!!!”

Helpful Report

Posted 5 years ago

We are very sorry to hear you have not received your order. We have reached out to the email address associated with this order to arrange a replacement package for you. Thank you for bringing this to our attention!

Posted 5 years ago

“I got the cartridges a couple weeks ago but I have not received these batteries yet. Can someone please let me know the status?”

Helpful Report

Posted 5 years ago

We are very sorry to hear you didn't receive a portion of your order. We have reached out to your email address so we can arrange a replacement order for you. Thank you very much for letting us know!

Posted 5 years ago

Electric Tobacconist USA is rated 4.8 based on 35,799 reviews