Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

“THis last purchase was not good. Out of what I purchased I had to throw away 4 pods. I would put a pod in, use it for a short time, when I got up in the morning they would no longer draw. I still have one pack left so waiting to see how they work.”

Helpful Report

Posted 4 years ago

We are very sorry to hear you have had trouble with some of the pods in your order. Please let us know when you've finished trying your last pack and we can ensure you are compensated for any that are faulty.

Posted 4 years ago

“The flavors are hit and miss. Last 3 were all not what they were described to be.”

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Posted 4 years ago

We're very sorry to hear you have had trouble with some of your e-liquids. You're always welcome to reach out to our Help Desk with any problems you may have with your orders; we're happy to help! Thank you for your review!

Posted 4 years ago

“Always fast ordering and shipping is free on most orders.”

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Posted 4 years ago

Thank you for shopping with the Electric Tobacconist! We strive to provide the fastest and most accurate service possible. If you order before 2 PM MST, your order will ship out the same day! Additionally, select orders over $30 have free shipping depending on what state you're ordering from. If you ever have any questions or concerns, please feel free to contact our customer care team using our Help Desk feature!

Posted 4 years ago

“Requiring a signature, even if you’re not purchasing any juice? Really inconvenient, but I guess I get it. But now I find out the store credit I got (for getting a defective product) actually EXPIRES?! What kind of place has store credit that expires? I’ve moved on to a store that is much faster, just as inexpensive, has a website that works better, and has better shipping policies.”

Helpful Report

Posted 4 years ago

We at Electric Tobacconist follow all state and federal laws. It is a state mandate in Texas that all packages that are coming from a nicotine provider be signature required. All store credit does expire in 6 months without use; however, if you contact us we would be more than happy to find a solution that works.

Posted 4 years ago

“It took almost 10 days for order to arrive. Shipped to the wrong city. Address was correct”

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Posted 5 years ago

Thank you for contacting the Electric Tobacconist. We are very sorry that you were not satisfied with our services - USPS Frist Class Shipping typically takes 3-5 business days. However, in rare circumstances, packages may take up to 10 business days to arrive. If this happens to you in the future please reach out to us for further clarification!

Posted 4 years ago

“My last order of Euro Gold 12mg 60ml bottle was cracked and leaking when I received it.”

Helpful Report

Posted 5 years ago

Thank you for contacting the Electric Tobacconist. We are very sorry that your order arrived in this fashion - we have reached out to you via email to rectify this situation!

Posted 5 years ago

“Vuse Vibe batteries do not match new cartridges and they do not hold a charge for very long. I’m going to give these up and look for something better elsewhere.”

Helpful Report

Posted 5 years ago

Thank you for contacting the Electric Tobacconist. We can confirm that all Vibe Cartridges fit the Vibe device. If you find that yours do not, please contact us via email or using our Help Desk feature so that we can troubleshoot further for you.

Posted 5 years ago

“I’m not saying it’s your fault but I ordered a new tank on may 17th and it’s now may 30th and I’m yet to get it. Like I said it’s prolly a usps problem but it’s still taking away from my experience.”

Helpful Report

Posted 5 years ago

Thank you for contacting the Electric Tobacconist. Unfortunately, USPS is experiencing slight delays with restrictions and precautions taken for COVID-19. That being said, all of our shipments are leaving our facility on time and should take no more than 10 business days to reach you. If you do not have your order in this timeframe please reach out to us via email or our Help Desk feature and we can provide further assistance!

Posted 5 years ago

“Last two orders was charged for the free items. Not sure if it is a glitch, but the products I only ordered bc of special offers. Only partially resolved. Not confident in reordering from here.”

Helpful Report

Posted 5 years ago

Thank you for contacting the Electric Tobacconist. All of our promotional items should be added to your cart and during the checkout process, the discount will be automatically applied. If this is not something that you have experienced please reach out to us via email or our Help Desk feature to speak with one of our representatives so that we can further assist.

Posted 5 years ago

“I’ve been ordering my product from this site for around 2 years now , this is what I’ve found . 1. Prices are One of the lowest I’ve been able to find 2. Orders are always correct 3. Site is extremely easy to navigate !! HOWEVER !! Their supply is almost ALWAYS out of stock for the titan fluid . This is a problem ! I understand running low , especially during the covid pandemic , but let’s get real here ... 2-3 weeks out of fluid is a little ridiculous and that’s literally the ONLY reason you’re not getting 5 stars .”

Helpful Report

Posted 5 years ago

Thank you for contacting the Electric Tobacconist and for your kind words! Unfortunately, come September we will no longer be selling Totally Wicked products which is why you are seeing this decline in their availability. That being said, we would love to provide recommendations for alternative yet similar products. Please reach out to us via email or our Help Desk feature to speak with a member of our crew!

Posted 5 years ago

“My all-day vape is Totally Wicked Patriot Coffee 6mg and that has been out of stock like FOREVER. The 10mg did come into stock temporarily but that is now out of stock as well. My second choice vape at 6mg - Apollo Cappuccino- is also out of stock. Needless to say I am now shopping other vendors for acceptable substitutes.”

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Posted 5 years ago

“you sent me the wrong juice I ordered sour melon and you sent swell salt nic.”

Helpful Report

Posted 5 years ago

Hi Andrew, We apologize for any confusion. Aqua recently changed the name of their Sour Melon juice to "Swell". We hope this information helps and please always feel free to reach out to us with any questions or issues you may have at https://help.electrictobacconist.com/support/tickets/new Best regards, Electric Tobacconist Support

Posted 5 years ago

“Placed 2 orders 4/3 and 4/8 have not received either one! No customer service to trac my orders!”

Helpful Report

Posted 5 years ago

We're very sorry you experienced our recent delay. We were unable to maintain our normal same-day shipping due to the impacts of Covid-19. We very much understand your frustration. We're happy to see your package arrived, and we do hope you'll give us another chance at showing you the service excellence we strive for. Thank you again for being a customer. ET Customer Care

Posted 5 years ago

“wtf been tryin for 2 days wait NOTHING WAIT NOTHING”

Helpful Report

Posted 5 years ago

Hi Jay, We are sorry to hear you encountered errors with the queue system. I am happy to say these issues have been corrected and you should have no issues getting on the website. ET Customer Care

Posted 5 years ago

“The requirement of having to sign for package is causing major problems. I was already age verified so do not feel this extra step was needed. Postal service is still holding package hostage. *sigh*”

Helpful Report

Posted 5 years ago

Hi Michael, Due to your state law, we are required to send all packages signature required. We apologize for any inconvenience. ET Customer Care

Posted 5 years ago

“I have tried to order from you the past two days, Both days it says I am in a queue and it starts to count down. Every time it gets to 1 minute or less it starts over at 20 minutes or more. Tonight it did this 4 times The day before I did not count but I started early afternoon until evening. I guess I will go somewhere else.”

Helpful Report

Posted 5 years ago

Hi Frank, We are sorry to hear you have encountered issues with the queue system. These issues have since been corrected and you should have no issues getting on the website. ET Customer Care

Posted 5 years ago

“Shipping took forever would probably not order from here again”

Helpful Report

Posted 5 years ago

We're very sorry you experienced our recent delay. We were unable to maintain our normal same-day shipping due to the impacts of Covid-19. We very much understand your frustration. We're happy to see your package arrived, and we do hope you'll give us another chance at showing you the service excellence we strive for. Thank you again for being a customer. ET Customer Care

Posted 5 years ago

“Thought I had found a good company with great product. But as of this morning and the last week trying to place an order I probably will not use them again. I was put in their own line queue four different times this morning I sat on the phone and waited only to get put back in the queue each time for another 20 minutes just to keep recurring again. Finally I gave up and hung up I will use a different company that is less aggravating from now on. I understand the current situation at hand but my patience has run out”

Helpful Report

Posted 5 years ago

Hi John, We are sorry to hear you encountered issues with the queue system. We have since corrected this and you should now have no problem accessing the site. ET Customer Care

Posted 5 years ago

“It took 2 weeks to get.”

Helpful Report

Posted 5 years ago

We're very sorry you experienced our recent delay. We were unable to maintain our normal same-day shipping due to the impacts of Covid-19. We very much understand your frustration. We're happy to see your package arrived, and we do hope you'll give us another chance at showing you the service excellence we strive for. Thank you again for being a customer. ET Customer Care

Posted 5 years ago

“Received my product's today. Two of the coils would not work. Also the website said 5 to 7 days to receive orders. It took 15 days to receive my product's.”

Helpful Report

Posted 5 years ago

We're very sorry you experienced our recent delay. We were unable to maintain our normal same-day shipping due to the impacts of Covid-19. We very much understand your frustration. We're happy to see your package arrived, and we do hope you'll give us another chance at showing you the service excellence we strive for. Thank you again for being a customer. ET Customer Care

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Electric Tobacconist USA Reviews