Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.84

“Placed 2 orders 4/3 and 4/8 have not received either one! No customer service to trac my orders!”

Helpful Report

Posted 4 years ago

We're very sorry you experienced our recent delay. We were unable to maintain our normal same-day shipping due to the impacts of Covid-19. We very much understand your frustration. We're happy to see your package arrived, and we do hope you'll give us another chance at showing you the service excellence we strive for. Thank you again for being a customer. ET Customer Care

Posted 4 years ago

“wtf been tryin for 2 days wait NOTHING WAIT NOTHING”

Helpful Report

Posted 4 years ago

Hi Jay, We are sorry to hear you encountered errors with the queue system. I am happy to say these issues have been corrected and you should have no issues getting on the website. ET Customer Care

Posted 4 years ago

“The requirement of having to sign for package is causing major problems. I was already age verified so do not feel this extra step was needed. Postal service is still holding package hostage. *sigh*”

Helpful Report

Posted 4 years ago

Hi Michael, Due to your state law, we are required to send all packages signature required. We apologize for any inconvenience. ET Customer Care

Posted 4 years ago

“I have tried to order from you the past two days, Both days it says I am in a queue and it starts to count down. Every time it gets to 1 minute or less it starts over at 20 minutes or more. Tonight it did this 4 times The day before I did not count but I started early afternoon until evening. I guess I will go somewhere else.”

Helpful Report

Posted 4 years ago

Hi Frank, We are sorry to hear you have encountered issues with the queue system. These issues have since been corrected and you should have no issues getting on the website. ET Customer Care

Posted 4 years ago

“Shipping took forever would probably not order from here again”

Helpful Report

Posted 4 years ago

We're very sorry you experienced our recent delay. We were unable to maintain our normal same-day shipping due to the impacts of Covid-19. We very much understand your frustration. We're happy to see your package arrived, and we do hope you'll give us another chance at showing you the service excellence we strive for. Thank you again for being a customer. ET Customer Care

Posted 4 years ago

“Thought I had found a good company with great product. But as of this morning and the last week trying to place an order I probably will not use them again. I was put in their own line queue four different times this morning I sat on the phone and waited only to get put back in the queue each time for another 20 minutes just to keep recurring again. Finally I gave up and hung up I will use a different company that is less aggravating from now on. I understand the current situation at hand but my patience has run out”

Helpful Report

Posted 4 years ago

Hi John, We are sorry to hear you encountered issues with the queue system. We have since corrected this and you should now have no problem accessing the site. ET Customer Care

Posted 4 years ago

“It took 2 weeks to get.”

Helpful Report

Posted 4 years ago

We're very sorry you experienced our recent delay. We were unable to maintain our normal same-day shipping due to the impacts of Covid-19. We very much understand your frustration. We're happy to see your package arrived, and we do hope you'll give us another chance at showing you the service excellence we strive for. Thank you again for being a customer. ET Customer Care

Posted 4 years ago

“Received my product's today. Two of the coils would not work. Also the website said 5 to 7 days to receive orders. It took 15 days to receive my product's.”

Helpful Report

Posted 4 years ago

We're very sorry you experienced our recent delay. We were unable to maintain our normal same-day shipping due to the impacts of Covid-19. We very much understand your frustration. We're happy to see your package arrived, and we do hope you'll give us another chance at showing you the service excellence we strive for. Thank you again for being a customer. ET Customer Care

Posted 4 years ago

“Two weeks later, and I still don't have my order. This is my first order and most likely will be my last.”

Helpful Report

Posted 4 years ago

We're very sorry you experienced our recent delay. We were unable to maintain our normal same-day shipping due to the impacts of Covid-19. We very much understand your frustration. We're happy to see your package arrived, and we do hope you'll give us another chance at showing you the service excellence we strive for. Thank you again for being a customer. ET Customer Care

Posted 4 years ago

“COVID used as excuse for really slow processing and shipping. I received orders from two other websites even though I ordered 3 and 4 days after ordering from Electronic Tobacconist WITH free priority shipping. Better deal for sure and you wait forever to get your order. Customer service was responsive but I’ve received lots of online orders that are a little delayed...not like ET, though. Really didn’t like the constant COVID excuse. If you can’t handle orders, they should have shut down the site earlier to be fair to people who already ordered. Selection is good and I like that they do PayPal. Unless desperate or in search of something in particular, probably will go elsewhere for my vape supplies. One vape bottle had clearly been crushed. I thin bubble envelope with one layer of thing bubble wrap isnt very protective shipping wise. Customer service is very nice, but that’s just not enough in this day and age.”

Helpful Report

Posted 4 years ago

We're very sorry you experienced our recent delay. We were unable to maintain our normal same-day shipping due to the impacts of Covid-19. We very much understand your frustration. We're happy to see your package arrived, and we do hope you'll give us another chance at showing you the service excellence we strive for. Thank you again for being a customer. ET Customer Care

Posted 4 years ago

“Website works well I already I know I like the product I ordered but due to current events I guess I havnt received my order oil can only hope it gets here soon.”

Helpful Report

Posted 4 years ago

We're very sorry you experienced our recent delay. We were unable to maintain our normal same-day shipping due to the impacts of Covid-19. We very much understand your frustration. We're happy to see your package arrived, and we do hope you'll give us another chance at showing you the service excellence we strive for. Thank you again for being a customer. ET Customer Care

Posted 4 years ago

“It was very good up untill this quarantine kicked in and y'all caved under the pressure with all the stores close its the perfect time to have made money online instead y'all shut down cause you didn't anticipate the traffic.”

Helpful Report

Posted 4 years ago

Hi Rafiel, We did close access to the website for a few days in order to ensure that we were able to give our existing customers the service they deserve. We're back on and giving the service we expect from ourselves. Thank you for being a customer. We truly appreciate it. ET Customer Care

Posted 4 years ago

“I orders on the 5th and was waited for 6 days with no updates; it was just stuck saying 'Shipment Received, Package Acceptance Pending', so I emailed them and they said my package would ship out yesterday. Guess what? It's still sitting in their warehouse a day later, 0 updates given. I'm done.”

Helpful Report

Posted 4 years ago

Hi, We're sorry you have experienced this delay! As you will have seen across our site, due to covid-19 issues we had delays in our shipping. That delay is now over, and we can confirm your package is on the way! We're again sorry for the delay. We are again back to our regular same-day shipping and the standard of excellence we expect from ourselves, and we hope you'll come back to experience it again. ET Customer Care

Posted 4 years ago

“I’m a bit disappointed I placed a order on Saturday April 4 for 15 cali bars almost worth 112$. This is my first time ordering from this site but I thought I would of received my package by now. I don’t know if I’ll be buying from here again depends if I get it next week or not.”

Helpful Report

Posted 4 years ago

Hi, We're sorry you have experienced this delay! As you will have seen across our site, due to covid-19 issues we had delays in our shipping. That delay is now over, and we can confirm your package is on the way! We're again sorry for the delay. We are again back to our normal same-day shipping and the standard of excellence we expect from ourselves, and we hope you'll come back to experience it again. ET Customer Care

Posted 4 years ago

“I placed an order last week , shipping status is still yet to be accepted! Come on !!”

Helpful Report

Posted 4 years ago

Hi Cody, We're sorry you have experienced this delay! As you will have seen across our site, due to covid-19 issues we had delays in our shipping. That delay is now over, and we can confirm your package is on the way! We're again sorry for the delay. We are again back to the standard of excellence we expect from ourselves, and we hope you'll come back to experience it again. ET Customer Care

Posted 4 years ago

“Not great..placed order on April 3rd and it's still sitting awaiting approval as of April 6th to leave Co.”

Helpful Report

Posted 4 years ago

Hi Kolleen, We're very sorry you've experienced this. As you would have seen on our website, due to the Covid-19 issue, we have been delayed in shipping orders. I am happy to say that your order has gone to USPS, and your location tracking will update the next time USPS scans it. Thank you for your extra patience during this unforeseen time. ET Customer Care

Posted 4 years ago

“I have always had great customer service and products from this company. I'm reading other reviews staying that despite the COVID-19, some customers have received their products at a fast pace. I've been a loyal customer but to my surprise when I track this order which was placed on April 3rd...as of April 6th it's STILL SITTING BOULDER CO...awaiting to be approved for shipment. This is such a disappointing experience.”

Helpful Report

Posted 4 years ago

Hi Kolleen, While we replied to your other review on the same order issue, we like to cover all our bases! We have been experiencing temporary delays in order shipments, but yours is with USPS and on the way! We will also be caught on this Monday and will return to our regular same-day shipping policy. Again, thank you for being a customer and for your added patience during this time. ET Customer Care

Posted 4 years ago

“The only reason i use this company is bc they take pay pal, have placed many orders and not 1 promo or discount, there shipping is slow at best of times now it's ridiculous, other companies i use are still spot on but not this place, i placed an order 4 days ago and they have not shipped, on same day orderd blankz and got that yesterday, i have found only 1 brand of nic salt i like and 1 brand of juice, they sold me a defective smok infinix and would not return my e mail, use this company if your desperate, if you want fast service, a promo or a refund steer clear, and i am now an 8th deegree Google guide so yea this review is very real they will probably not publish it but fear not i allready did.”

Helpful Report

Posted 4 years ago

Hi Timothy, We're sorry you have experienced this delay! As you will have seen across our site, due to covid-19 issues we had delays in our shipping. That delay is now over, and we're happy to see your package has arrived. We're again sorry for the delay. We are again back to the standard of excellence we expect from ourselves, and we hope you'll come back to experience it again. ET Customer Care

Posted 4 years ago

“So I ordered a day before they put up the banner and everything on their website. I was't even informed about the sudden shipping delays until I would check on my account to see that my order hadn't even moved from Boulder,CO for the past 5-7 days but on my account it would say that my order was dispatched and my items were currently on "acceptance pending", I had even received a tracking number the same day I had ordered. I contacted Electric Tobacconist about my order wondering where it had been and if I'd still be receiving my order during the time slot they had given me when I had ordered (March 31st) which was April 3-6. Just to find out that my ordered STILL hadn't even left the warehouse facilities in the past 5-7 days after I had ordered. My usps tracking number worked which is really weird and sus if my order still hadn't been "shipped out" they told me that it was an "error" in their system or something along those lines. They even said they shipped out daily so I don't understand how an order from a WEEK ago still hasn't been shipped out. It's already been a week and my patience in running thin. I even paid extra for priority but after contacting them about my situation they refunded my shipping price and said that I'd still be receiving my item via priority, which is the only reason I hadn't given them a one star. I don't know if I'll be ordering again anytime soon with them after this terrible experience.”

Helpful Report

Posted 4 years ago

Hi! We're very sorry you experienced this delay and confusion. As you can imagine, the covid issue surprised us, and while we've tried to keep everyone as up to date as possible, we know it's frustrating when your expectations are for our regular same-day shipping and you don't see that. We are working tirelessly to make a seamless experience for every customer, and we expect to be back to our normal standards by next week. In the meantime, I'm happy to report your package is in transit with USPS. Thank you for being a customer, and for your extra patience during this changing time. ET Customer Care

Posted 4 years ago

“adding on, I paid for the deliver thats supposed to be 2-3 days. now on your website, it says the delivery I paid for could take up to 7-10 days! I specifically paid for short delivery and I'm not getting it?”

Helpful Report

Posted 4 years ago

Hi Elizabeth, While there the email here wasn't associated with any account through us, we always stand behind our shipping. Normally you'll find that we give shipping for free in many situations, but if you paid for it we will stand behind that and refund your money. Just reach out to us at this link and we'll get you taken care of immediately! https://help.electrictobacconist.com/support/tickets/new ET Customer Care

Posted 4 years ago


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Electric Tobacconist USA Reviews