Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,525 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,525 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They shipped me the wrong pods which were all leaky. When I got new pods they were all leaky again. Probably wont order from these guys again.”

Helpful Report

Posted 2 days ago

Hi Brandon, thank you for taking the time to leave us a review. We're very sorry to hear you received the incorrect item. I can see that you've already been in touch with our team, and we've arranged for the correct product to be sent out along with a returns label. We sincerely apologize for the inconvenience and appreciate your understanding. Best Regards - ET Team

Posted 16 hours ago

“Ordered a product, didn’t get delivered, when returned they took a huge chuck of money for “restocking fee”. So I basically just gave them free money. Not a good business model. Wont be using again.”

Helpful Report

Posted 1 week ago

Hi Ramsey, thank you for taking the time to leave us a review. We’re sorry to hear that you were unavailable during the delivery attempts. As noted on our website, an adult must be present to sign for the delivery due to these products being age-restricted. Unfortunately, as you were unavailable to sign this is out of our control, and your order was therefore returned to us. In such cases, we offer two options: a full e-wallet credit or a refund, minus a $20 restocking fee, which is credited to your e-wallet. As requested, we have refunded your order, and the restocking fee has been credited to your e-wallet to use on your next order. We thank you for your understanding. Best Regards - ET Team

Posted 6 days ago

“I waited forever for them to arrive and they taste like a big fat nothing!”

Helpful Report

Posted 1 week ago

Hi Kathleen, thanks for taking the time to leave us a review. We're sorry to hear you're having some issues with your NJOY DAILY device. NJOY handles all product-related issues directly. Please contact NJOY's customer services team at hello@njoy.com or 1-833-ASK-NJOY. If you have any further questions, please don't hesitate to reach out to us. Best Regards - ET Team

Posted 6 days ago

“My package is MIA after 20 days, I'm trying to make an inquiry, but the form they provide doesn't let you submit it. This will be the last time I ever use this company. If I could give negative stars from this experience, I would, which is a real shame because I had used them successfully in the past.”

Helpful Report

Posted 2 weeks ago

Hello, thank you for taking the time to leave us a review. We’re sorry to hear your order hasn’t arrived yet. While most orders are delivered within 10 business days, delays can occasionally occur. To help us resolve this for you, please get in touch with our customer service team by submitting a ticket through our Help Desk. Select “Order not Received,” then choose “On or before [Date]” and select “Not Delivered.” Once submitted, a member of our team will be in touch shortly. Best Regards - ET Team

Posted 1 week ago

“Shipping was horrible!!! Took way too long to receive. Then you act your shipping is another company. I’ll never buy from you again!”

Helpful Report

Posted 1 month ago

Hi Michael, thank you for taking the time to share your feedback. We’re sorry to hear that your order arrived later than expected. Please note that shipping is handled by our delivery partner, and while most deliveries are completed within 10 business days, unforeseen delays can sometimes occur. We’re pleased to know your order arrived safely, and we appreciate your patience and understanding. Best Regards - ET Team

Posted 1 month ago

“I was completely satisfied with ET until they STOPPED delivering to my area! WTF! I’ve been a customer for YEARS! And now they can’t deliver to the NorthEast?! I’m an hour outta NYC so it seems implausible that they can’t find delivery service in highly populated region”

Helpful Report

Posted 1 month ago

Hi Elizabeth, thanks for taking the time to leave us a review. We sincerely apologise that we're no longer able to deliver to your area. Unfortunately, our carrier network has been unable to secure a reliable last-mile delivery partner for your location. Due to the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban on shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. If you would like to receive an update should we deliver again to your address in the future, please follow the provided link and enter your zip code, you will then be prompted to enter your email address - this will sign you up to notifications - https://www.electrictobacconist.com/zip-code-checker. Best Regards - ET Team

Posted 1 month ago

“Usually, I would give it 5 STARS, but it has been 17 days now and I still have not received my order. I tried tracking but without success. I do have my receipt and used the correct numbers. I am really upset with your company for the first time. And I have no way of reaching anyone. I am running out of my Blu's.”

Helpful Report

Posted 1 month ago

Hi Monalisa, thanks for taking the time to leave us a review. We can confirm that we reached out to you on April 25th regarding your order. Unfortunately, our delivery partner informed us that your parcel was damaged during transit and was being returned to us. Due to this, your account was credited with the full amount of the order to allow you to replace your order. If you have any further questions, please don't hesitate to contact us via the Help Desk. Best Regards - ET Team

Posted 1 month ago

“i ordered several e-cigarette refills and it was turned away by the post office. so i am not a happy camper. i don't think i will try again to order cause it always causes problems.”

Helpful Report

Posted 1 month ago

Hi Vivian, thank you for taking the time to leave us a review. We're sorry to hear your order couldn't be delivered. Unfortunately, we are unable to ship to post office addresses, as deliveries must be made to residential or business premises in accordance with our delivery compliance guidelines. As a result, the post office was unable to accept the parcel, and it was returned to us. As requested, your order has been refunded to your original payment method. Best Regards - ET Team

Posted 1 month ago

“I placed an order on March 17th, with a guarantee of a full refund if it wasn’t Delivered within 40 days. I’ve sent many emails, and nothing has been done. I ordered over $300 worth of product. I won’t Use them again. I’m now in touch with the better business bureau”

Helpful Report

Posted 1 month ago

Hi Tracey, thank you for taking the time to leave us a review. As advised by our team, our records show that your order was delivered and signed for on Friday, May 2nd. However, as you've informed us that the parcel was not received, we have initiated an investigation with our delivery partner. As it’s been less than 24 hours since the investigation opened, we kindly ask for your patience while we await their response. Once we have more information, we’ll be in touch to advise on the next steps. Best Regards - ET Team

Posted 1 month ago

“I keep getting bad product. (see below) I tried reaching out to Electronic Tobaccoist in the summer of 23 and nothing worked including their complaint email. The service from Electronic Tobaccoist has been great otherwise, but I cannot keep wasting my money. Other vendors will refund when you purchase bad product.”

Helpful Report

Posted 1 month ago

Hi Bonnie, thanks for taking the time to leave us a review. We’re sorry to hear you’re having trouble with your NJOY products. We’ve checked our system, and unfortunately, we haven’t received contact from you regarding this issue. We also do not have a dedicated email address for complaints, and all queries are submitted via our Help Desk on the website. However, as this is a product issue with NJOY, they handle these types of problems directly. You can contact them directly via this email - hello@njoy.com or by telephone - 1-833-ASK-NJOY. If you have any further questions, please don’t hesitate to contact us. Best Regards - ET Team

Posted 1 month ago

“I never received my order. I contacted the company multiple times for a month and a half for a full refund. I sent them a photoshop of their guarantee delivery. They refuse to give me a refund. Do not order from this company. Is total scam”

Helpful Report

Posted 2 months ago

Hi Lisa, thanks for taking the time to leave us a review. We're very sorry your order was lost in transit. I can confirm our team responded to your enquiry on April 3rd. We are happy to process your refund under the "ET Package Protection guarantee" however, we're awaiting your response. Please get back in touch with us confirming the acceptance of the terms of the guarantee and we can process this for you straight away. Best Regards - ET Team

Posted 2 months ago

“Never received the order and never received my refund.”

Helpful Report

Posted 2 months ago

Hi Robert, thanks for leaving us a review. We sincerely apologize that you didn't receive your order. Upon checking your correspondence with our team, we can confirm that your refund was processed on Thursday, April 3rd. As mentioned, it usually takes 3-5 business days to appear in your account. Since it’s only been two business days, we appreciate your patience and assure you it will be with you very soon. Best Regards - ET Team

Posted 2 months ago

“I was so angry. I ordered these refills for my blue ecig and the guy knocked on my door, but never gave me time to get there. I do have disabilites an d it takes me a little more time to answer the door. Every time I would go to the door when he would come. I would see him driving away.Now I have no code to re-order And I don’t know what to do. I have money at the electric tobacconistbut I don’t know how to do it and all you have is a stupid online email. No phone number how annoying.”

Helpful Report

Posted 3 months ago

Hi Linda, thank you for taking the time to share your review. We're very sorry to hear you encountered this issue with the delivery. We can confirm that your order was returned to us, and a full credit was applied to your account. No code is required to re-order—you can simply use the credit attached to your account at checkout. We see that you have already been in touch with our team, and instructions on how to use your credit have been provided. If you need any further assistance, please reach out via our Help Desk. Best Regards - ET Team

Posted 3 months ago

“I’ve gotten every order so far just don’t know it takes so long to ship out and receive them plus a deal would be nice too. I’m sorry my last order has said out for delivery for the past two days and I still haven’t received them yet 2219267/4333699 is the order # , tracking number is WHC8252A151A8”

Helpful Report

Posted 3 months ago

“Order was never received. Despite repeated contacts by email to determine the location and timing of the arrival of the order, it was never provided. After waiting for 5 weeks (and being told it was not considered late until 40 days), they told me the order had been returned and I was being charged a $20 restocking fee. Pricing is just "OK" but delivery and service are a disaster - and then charging me $20 at the end is nothing but a SCAM! Nothing positive to say about Electric Tobacconist and BLU regarding this experience.”

Helpful Report

Posted 3 months ago

Hi Timothy, thank you for taking the time to share your review. We’re sorry to hear that you didn’t receive your order. According to our records, delivery attempts were made and the order was subsequently returned to us. Our team provided you with a couple of resolution options: full credit to your ET account for reordering or a refund minus the restocking fee. As you have disputed the delivery attempts, we are currently conducting an investigation. If no confirmation or proof of the attempts is received, the remaining amount will be refunded. We appreciate your patience and understanding during this process. If you have any further questions, please don’t hesitate to reach out. Best Regards - ET Team

Posted 3 months ago

“This company sucks, I do believe it's a fraud, stay away!”

Helpful Report

Posted 3 months ago

Hi Janet, thank you for your review. We’re sorry to hear about your disappointment and any confusion regarding your order. To clarify, our team reached out to you regarding order number - ETUSA3776358-108 on January 24th. Unfortunately, the Vuse Alto Menthol Pods you ordered were out of stock, and as a result, we issued a full refund. We sincerely apologize for any inconvenience this may have caused. If you have any further questions or require assistance, please don’t hesitate to contact us. Best Regards - ET Team

Posted 3 months ago

“I placed an order for approximately ($70.00) with an estimated arrival time of 5-7 business days. I have not only not received my products but I have received no email updates about my products and even when I sign directly into my Electric Tabacconist account, I get zero updates. This experience has been frustrating. When you attempt to seek help for some insight of where your order is, you are prompted into a loop of links that change the estimated delivery time from 5-7 business days to claiming as a customer (I) may have to wait for as long as 40 days before I will be considered for a “lost product.” I placed my order nearly 2 weeks ago and haven’t received a single update via text or email. This is unfortunate given that on Feb/18, a day after I placed my order with you Electric Tobacconist, I had placed an order from a competitor - Element Vape. I received emails of communication to update me on everything to do with my order and received an estimated time frame similar to your delivery time frame. However, unlike Electric Tobacconist, my order from Element Vape was received even quicker- only a 3 day wait before my products arrived. They offered a fabulous method of communication and quick delivery! I am very disappointed with my order from this company! I am requesting a full refund and a cancellation of my order. I would appreciate a quick resolution to this as I’m tired of waiting and have grown inpatient with the poor experience I have been provided.”

Helpful Report

Posted 3 months ago

Hi Daniel, thanks for taking the time to leave us a review. We mention that orders can take up to 7-10 business days for delivery, and today marks the ninth business day. According to the tracking information, the most recent update was from yesterday, and your package is now with our final-mile carrier. We understand your concerns regarding the tracking updates and how this may cause an inconvenience. This is due to the PACT Act, which no longer allows us to send with USPS; FedEx, UPS, or DHL, and we now rely on private carriers that make compliant deliveries. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). We thank you for your understanding and patience. If you have any further questions please don’t hesitate to reach out to us via your ticket. Best Regards - ET Team

Posted 3 months ago

“I placed my order back in November and still have not received it 3 months later. Also have not received any response to 6 tracking requests I've made. I put a stop payment on this order and will never order from or refer this company to anyone.”

Helpful Report

Posted 4 months ago

Hi Diane, thank you for taking the time to leave us a review. We’re sorry to hear that your order has not yet arrived. After reviewing our system, we cannot locate any prior correspondence from you regarding this issue. We can confirm that your order was dispatched on December 26th, and as it has now been over 40 days since your purchase, it is covered under our ET Package Protection. A member of our Customer Service Team has reached out to you via email to assist in resolving this matter as quickly as possible. We look forward to hearing from you. Best Regards - ET Team

Posted 4 months ago

“Did not get my order & send massages No one to contact for refund”

Helpful Report

Posted 4 months ago

Hi Kevin, thank you for taking the time to share your review. We’re sorry to hear that you haven’t received your order. Upon reviewing your tracking details, we see that delivery was attempted three times, but unfortunately, you were unavailable to receive it. As a result, the carrier is returning the package to us. We understand that you’ve been in contact with our team, and they have provided you with the option of a reshipment or a refund. We are currently awaiting your response, and once confirmed, we will proceed accordingly. If you cannot see our response we'd recommend checking your spam folder. Best Regards - ET Team

Posted 4 months ago

“I had to send multiple e-mails just to get a 30 cent refund issued to me. And this was because a 5% newsletter sign-up discount wasn't applied correctly. So your systems don't calculate very basic math accurately, and I had to wait multiple days just to get this straightened out. This doesn't make me want to place any more orders with your company.”

Helpful Report

Posted 4 months ago

Hi Tony, thanks for taking the time to leave us a review. We’re sorry to hear you encountered a slight discrepancy with one of our discounts. However, I’m pleased to see our team was able to resolve this for you and refund the 30-cent difference. Our team is actively working on this and it will be resolved promptly to prevent it from happening again. Best Regards - ET Team

Posted 4 months ago

Electric Tobacconist USA is rated 4.8 based on 35,525 reviews