Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,738 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,738 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received the package that you said was should arrive Mar 3”

Helpful Report

Posted 1 day ago

Hi Mark, thanks for taking the time to leave us a review. We're sorry to hear about this issue. Please note orders can take up to 10 business days to arrive, and it's been 5 business days since dispatch. Upon checking the tracking, we can see the March 3rd date you are referring to was the day your package was being handed over to the final-mile carrier. We're pleased to see your order was successfully delivered on March 4th. If you require any assistance, please don't hesitate to get in touch with us. Best Regards - ET Team

Posted 20 hours ago

“I didn't get my product, even after I gave you instructions so I could give you the dob..,I never received the product. You still have my money. How would you feel? The courier never responded my request to deliver at my place of work. I did give her that addess.”

Helpful Report

Posted 5 days ago

Hi Jacqueline, thanks for taking the time to leave us a review. We're sorry to hear you didn't receive your order. I can see you requested the order to be delivered to an alternative address after shipping, but unfortunately, our delivery partner cannot deliver to an address not listed on the original order. As the order could not be delivered, it is being returned to us. Our team offered you the options of a credit or refund on February 11th; however, we need you to confirm which you would like to proceed with. If you don't appear to be receiving our responses, please check your spam folder in case they're being delivered there. Please get back in touch with our team at your earliest convenience, and we'll be able to process this for you. Best Regards - ET Team

Posted 19 hours ago

“Juul pods were fake, knock off product. Prior orders were fine.”

Helpful Report

Posted 1 month ago

Hello, thanks for taking the time to leave us a review. We're sorry to hear you had some trouble with your JUUL pods. I can confirm that all JUUL products stocked on our site are official. However, if you are encountering any product or quality-related issues, our team is here to help. Please reach out to us via the Help Desk, and our customer service team will be able to provide further assistance. Best Regards - ET Team

Posted 1 month ago

“The device is worthless.”

Helpful Report

Posted 1 month ago

Hi Cynthia, thanks for taking the time to leave us a review. We're sorry to hear you had problems with your Vuse Device Kit. Vuse handles all product quality issues and faults directly. Please contact VUSE at 1-877-614-8873. They will be able to provide further assistance. Best Regards - ET Team

Posted 1 month ago

“All pods arrived wet and leaking”

Helpful Report

Posted 2 months ago

Hi Vicki, thanks for taking the time to leave us a review. We're sorry to hear your pods arrived leaking. Please reach out to our team via the Help Desk on the website, and we'll be able to provide further assistance. Best Regards - ET Team

Posted 2 months ago

“I know all sales are final but I have had issues with 2 out of the 2 orders I have placed. 1st order I had 3 out of 8 disposable vapes that didn’t work. 2nd order I tried the rechargeable device and the pods I ordered were dark brown and fell like not liquid. When trying to contact the manufacturer they ask you to jump through hoops to get a replacement. You would think that an issue would arise once n a while not 100% of the 2 orders I placed. And the actual product was different each time but same brand.”

Helpful Report

Posted 3 months ago

Hi Amanda, thank you for taking the time to leave us a review. We're very sorry to hear about the issues you experienced with your Blu disposables and pods. Our team provided Blu's contact details, as they handle all product quality concerns and replacements directly. We apologise that their process felt complicated—unfortunately, as Blu manages this, we aren't able to influence their procedures. We truly appreciate your feedback and will be looking into this further. If you have any other questions or need assistance, please reach out to us. Best Regards - ET Team

Posted 3 months ago

“The pods failed quicker than the ones from the corner store.”

Helpful Report

Posted 3 months ago

Hi Anthony, thanks for taking the time to leave us a review. We're sorry to hear you had problems with your Vuse Alto Pods. Vuse handles all product quality issues and faults directly. Please contact VUSE at 1-877-614-8873. They will be able to provide further assistance. Best Regards - ET Team

Posted 3 months ago

“No stars if I could! Every pod was unusable 🤬 Was told that there was nothing I could do about it 🖕”

Helpful Report

Posted 3 months ago

Hi Glen, thanks for taking the time to leave us a review. We're sorry to hear you're having trouble with your Blu Pods. We've checked our system, and unfortunately, you haven't contacted us regarding this issue. Please reach out to us at your earliest convenience by submitting a ticket via our Help Desk. One of our team members will be able to provide further assistance. Best Regards - ET Team

Posted 3 months ago

“5 out of the eight were broken on the side had a big hole towards the bottom”

Helpful Report

Posted 4 months ago

Hi Benjamin, thanks for taking the time to leave us a review. We're sorry to hear you had some problems with your Boulder Pro Disposables. Please reach out to our customer service team via the Help Desk on our website. We'll be happy to help you further and have this resolved as soon as possible. Best Regards - ET Team

Posted 4 months ago

“It took ove a month to get here”

Helpful Report

Posted 7 months ago

Hi Susan, thanks for taking the time to leave us a review. We're sorry to hear your order took longer to arrive than expected. It's estimated that orders will arrive within 10 business days in most cases; however, in some cases, it can take longer. We understand your order arrived after 15 business days, which is slightly past the estimated timeframe. We sincerely apologise for the delay and are glad to hear that your order has now been received. Thank you for your patience and understanding. Best Regards - ET Team

Posted 7 months ago

“Did not receive latest order due to every delivery attempt occurring while I was not home and did not vary times to ensure delivery, like evening attempts. Nothing left by delivery company as to when next attempts would be made. No communication from Electric Tobacconist that my order was returned to them. They still have my money.”

Helpful Report

Posted 7 months ago

Hello, thank you for taking the time to leave us a review. We’re very sorry to hear that you haven’t received your order. After checking our records, we couldn’t find any prior communication from you regarding this issue. To assist you further, we kindly ask that you reach out to our team via the Help Desk on our website. You can do so by following this link: bit.ly/ETSUPPORTUS. Our team will be more than happy to help resolve this for you. Best Regards - ET Team

Posted 7 months ago

“Poor delivery service. They don't ever keep up to date as to status and expected delivery date.”

Helpful Report

Posted 7 months ago

Hi James, thank you for taking the time to share your feedback. We're sorry to hear the delivery of your order didn't meet your expectations. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final-mile carrier (for local delivery). However, we're pleased to see you have received your order. We appreciate your understanding. Best Regards - ET Team

Posted 7 months ago

“I placed my large order on May 19. It is now July 03. After all the difficulties to make any kind of contact with this company during this last month to its whereabouts, I continue to get ‘put in my place’. All ending with they will contact me when they have information. How is it possible they can do this, because they already have my $$ money. They just don’t give a crap. Yes, I have asked for, and last two times insisted to get my refund. Yet I get the same nasty letter back. I have given them good reviews in the past. Do please disregard them. I am do very disappointed in this company.”

Helpful Report

Posted 8 months ago

Hello, thank you for taking the time to leave a review. We’re sorry to hear that you experienced an issue with your order. Following a review of your communication with our team, we can confirm that the matter has been handled in a courteous manner and in accordance with our procedures. After reaching out to our delivery partner, we discovered that a small number of shipments, including yours, were mistakenly routed to an incorrect carrier. To apologise for the inconvenience, we applied a 10% credit of your order value to your account, and your order was then returned and re-shipped. As the original order was not delivered within 40 days, you requested a reimbursement under our package protection guarantee. We are currently awaiting your confirmation to proceed with issuing your credit. We sincerely apologise for the inconvenience caused and thank you for your patience and understanding. Best Regards - ET Team

Posted 8 months ago

“Tax and "surcharge" on my order was greater than 50% of my original order. No explanation of surcharge. Help desk did not appear to accept my inquiry. Second order and we may be done already”

Helpful Report

Posted 8 months ago

Hello, thanks for taking the time to leave us a review. The "surcharge" indicated on your order is the State Excise Tax. The state of California requires two excise taxes on vape nicotine products: 52.92% of the wholesale price and 12.5% of the retail price (CECET). You can find more information here - taxfoundation.org/data/all/state/vaping-taxes/. If you have any further questions, please don't hesitate to contact us via the Help Desk. Best Regards - ET Team

Posted 8 months ago

“I still haven't received my pods and it's been 10 days. For $16.99 shipping you would think it would be here in a reasonable amount of time. I guess it's coming by pony express. Thanks Juul for ruining Njoy for everyone.”

Helpful Report

Posted 8 months ago

Hello, thank you for taking the time to leave a review. We're sorry to hear that your order hasn't arrived as of yet. Upon checking, we can confirm that your order was dispatched nine business days ago. While orders usually arrive within 10 business days, occasional delays can occur. As of June 27th, the parcel is with the carrier and should be delivered very soon. Please don't hesitate to reach out to our team if you have any further questions. Best Regards - ET Team

Posted 8 months ago

“They shipped me the wrong pods which were all leaky. When I got new pods they were all leaky again. Probably wont order from these guys again.”

Helpful Report

Posted 8 months ago

Hi Brandon, thank you for taking the time to leave us a review. We're very sorry to hear you received the incorrect item. I can see that you've already been in touch with our team, and we've arranged for the correct product to be sent out along with a returns label. We sincerely apologize for the inconvenience and appreciate your understanding. Best Regards - ET Team

Posted 8 months ago

“Ordered a product, didn’t get delivered, when returned they took a huge chuck of money for “restocking fee”. So I basically just gave them free money. Not a good business model. Wont be using again.”

Helpful Report

Posted 8 months ago

Hi Ramsey, thank you for taking the time to leave us a review. We’re sorry to hear that you were unavailable during the delivery attempts. As noted on our website, an adult must be present to sign for the delivery due to these products being age-restricted. Unfortunately, as you were unavailable to sign this is out of our control, and your order was therefore returned to us. In such cases, we offer two options: a full e-wallet credit or a refund, minus a $20 restocking fee, which is credited to your e-wallet. As requested, we have refunded your order, and the restocking fee has been credited to your e-wallet to use on your next order. We thank you for your understanding. Best Regards - ET Team

Posted 8 months ago

“I waited forever for them to arrive and they taste like a big fat nothing!”

Helpful Report

Posted 8 months ago

Hi Kathleen, thanks for taking the time to leave us a review. We're sorry to hear you're having some issues with your NJOY DAILY device. NJOY handles all product-related issues directly. Please contact NJOY's customer services team at hello@njoy.com or 1-833-ASK-NJOY. If you have any further questions, please don't hesitate to reach out to us. Best Regards - ET Team

Posted 8 months ago

“My package is MIA after 20 days, I'm trying to make an inquiry, but the form they provide doesn't let you submit it. This will be the last time I ever use this company. If I could give negative stars from this experience, I would, which is a real shame because I had used them successfully in the past.”

Helpful Report

Posted 9 months ago

Hello, thank you for taking the time to leave us a review. We’re sorry to hear your order hasn’t arrived yet. While most orders are delivered within 10 business days, delays can occasionally occur. To help us resolve this for you, please get in touch with our customer service team by submitting a ticket through our Help Desk. Select “Order not Received,” then choose “On or before [Date]” and select “Not Delivered.” Once submitted, a member of our team will be in touch shortly. Best Regards - ET Team

Posted 9 months ago

“Shipping was horrible!!! Took way too long to receive. Then you act your shipping is another company. I’ll never buy from you again!”

Helpful Report

Posted 9 months ago

Hi Michael, thank you for taking the time to share your feedback. We’re sorry to hear that your order arrived later than expected. Please note that shipping is handled by our delivery partner, and while most deliveries are completed within 10 business days, unforeseen delays can sometimes occur. We’re pleased to know your order arrived safely, and we appreciate your patience and understanding. Best Regards - ET Team

Posted 9 months ago

Electric Tobacconist USA is rated 4.8 based on 35,738 reviews