Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 4845 Pearl East Cir Ste 118, PMB568110, boulder, Colorado
Rating: 4.83

4.8 Rating 35,871 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered on August 16th and I still have not received my electronic cigarettes. It’s August 30th and still no package. This is the 2nd time ordering and I’m never ordering again!! I’m spending $200 and you are losing my business. Horrid experience! I do not recommend it all all. I’m trying to save money and my time with this and it defeats the purpose because I still have to go to the store because I have not received my package.”

Helpful Report

Posted 2 days ago

Hi Josephine, thanks for taking the time to leave us a review. We're sorry your order took longer to arrive than you expected. Please note that our website states orders are estimated to arrive within 7-10 business days. After checking your tracking, we can see your order was delivered on August 31st, after 10 business days. We're glad you received your order. We thank you for your understanding and patience. Best Regards - ET Team

Posted 12 hours ago

“IM SORRY BUT I'VE ORDER 6 BOXES OF 5 VANILLA,CHERRY, POLAR MINT AND TALKING ABOUT ALL 3 OF THE FLAVORS AND OUT OF THESE BOXES THAT I OPEN ON ALL 3 DEAD DEAD DEAD LOST SO MUCH MONEY AND I CAN'T BLAME Electric Tobacconist THIS IS COMMING FROM ANOTHER COMPANY WHICH I HAVE NO CLUE. NOW I SEE Y BLU GOING OUT OF BUSINESS. OPEN A BOX IT IS NOT WORKING, OPEN BOX NO VAPE, OPEN BOX VAPE AND IT LEAKS WITH THE LIGHT STAYING ON BLUE TILL IT DIES OUT. UNREAL. SO UPSET. I AM SURE IF OTHERS ORDER THEY HAVE MAJOR ISSUES ALSO. WASTE OF MY MONEY....THE ENJOY IS THE BEST TO BUY!!”

Helpful Report

Posted 3 weeks ago

Hello, thanks for taking the time to leave us a review. We're very sorry to hear about the issue you encountered with some of your BLU Disposable E-Cigarettes. For all product quality issues or faults, you will need to contact Blu directly. Please reach out to them at 1-866-233-6527 or email customerrelations@itgbrands.com, and they will be able to provide further assistance. I hope this helps. Best Regards - ET Team

Posted 2 weeks ago

“You’re the only company that forces an I’d and signature. No more shopping with you”

Helpful Report

Posted 3 weeks ago

Hello, thanks for taking the time to leave us a review. Under the PACT Act, all remote online sales of vaping products shipped to addresses require Adult Signature Required (ASR) service, and the adult (21+) receiving the package must show a government-issued photo ID. We take compliance with all applicable laws seriously and are committed to providing a safe, reliable, and fully compliant service. Best Regards - ET Team

Posted 3 weeks ago

“Order is still not delivered”

Helpful Report

Posted 1 month ago

Hi Christine, thanks for taking the time to leave us a review. We're sorry to hear you haven't received your order yet. Upon checking your tracking, we can see your order was attempted to be delivered on July 31st, but unfortunately there was no answer. Your order will be attempted again, and rest assured it will be with you soon. If you require further assistance, please don't hesitate to reach out to our team via the Help Desk. Best Regards - ET Team

Posted 4 weeks ago

“Doesn't deserve even 1 star!! Horrible delivery system.. You won't receive your merchandise nor be given any helpful info from customer service!! DON'T BUY FROM ELECTRONIC TOBACONIST!!!”

Helpful Report

Posted 1 month ago

Hi Lynn, thanks for taking the time to leave us a review. We're sorry to hear you haven't received your order yet. After reviewing your correspondence with our team, we can see that they are actively assisting you with this matter. According to our delivery partner, delivery was attempted on July 22nd and August 1st. However, as you've advised that you don't believe these delivery attempts took place, we are investigating this further with the courier. As mentioned by our team, if you haven't received your order by the end of Wednesday, please get back in touch, and we can provide you with a refund. We thank you for your understanding. Best Regards - ET Team

Posted 4 weeks ago

“Never received the package... emailed them a few times and heard from them a month AFTER my order was supposed to be received- which was 4 weeks after I ordered. Ridiculous!! Also did not get an acutal tracking number so could not actually see if my order was moving. Paid a HUGE shipping fee. I think this website is fraudulent.. DO NOT USE!! They take your money and you do NOT receive your product.”

Helpful Report

Posted 1 month ago

Hello, thanks for taking the time to leave us a review. We're very sorry to hear you didn't receive your order. After reviewing your correspondence, we can see that our team responded to your initial enquiry within a few minutes and immediately contacted our delivery partner for an update. Unfortunately, courier investigations can sometimes take longer than anticipated, and we're sorry this process took longer than usual. Today, we contacted you to offer a credit under the ET Package Protection Guarantee. However, as you requested a refund and also advised that you had contacted your credit card provider, we are unable to process a refund if you initiated a chargeback, as the transaction would be placed on hold. If this has not been submitted, please get back in touch with our customer service team, and we'll be happy to process your refund. Best Regards - ET Team

Posted 1 month ago

“I have two of the gold leaf pod, not working. I sat aside and grabbed another one and that one works, but when I go back to the first one, it doesn’t work. I have two pods like that.”

Helpful Report

Posted 1 month ago

Hi Mark, thanks for taking the time to leave us a review. We're sorry to hear about the issue you encountered with the BLU Gold Leaf Pods. For all product quality issues or faults, you will need to contact Blu directly. Please get in touch with them at 1-866-233-6527 or email customerrelations@itgbrands.com. I hope this helps. Best Regards - ET Team

Posted 1 month ago

“Received no notice of delivery attempt. Had to contact Electric Tobacconist for any delivery information. Items already paid for were returned and I was charged a restocking fee. Great way to treat a return customer of many years.”

Helpful Report

Posted 2 months ago

Hi Terry, thank you for taking the time to leave us a review. We’re sorry to hear that you were unavailable during the delivery attempts. As noted on our website, an adult must be present to sign for delivery because these products are age-restricted. Unfortunately, as you were unavailable to sign, this is out of our control, and your order was therefore returned to us. In such cases, we offer two options: a full e-wallet credit or a refund, minus a $20 restocking fee, which is credited to your e-wallet. As requested, we have refunded your order, and the restocking fee has been credited to your e-wallet to use on your next order. We thank you for your understanding. Best Regards - ET Team

Posted 1 month ago

“Was great until the blu gold leaf pods were discontinued.”

Helpful Report

Posted 2 months ago

Hello, thanks for taking the time to leave us a review. It appears you have accidentally left a product review as a company review. However, we're sorry to confirm that blu has decided to discontinue Gold Leaf pods, and the blu range. If you are looking for an alternative, please get in touch with our team via the Help Desk, and we can provide further assistance. Best Regards - ET Team

Posted 2 months ago

“Was home. Not received. Not delivered. Charged me restocking fees when I wanted it.”

Helpful Report

Posted 5 months ago

Hello, thanks for taking the time to leave us a review. We're sorry to hear you didn't receive your order. Upon reviewing your correspondence with our team, we see that the local carrier has restricted deliveries to your address due to safety concerns regarding unsecured dogs on the property. As a result, the order was returned to us. You were credited the full amount of your order, and as you selected in-store credit, no restocking fee was applied. If you require any further assistance, please don't hesitate to get back in touch. Best Regards - ET Team

Posted 5 months ago

“I have not received the package that you said was should arrive Mar 3”

Helpful Report

Posted 5 months ago

Hi Mark, thanks for taking the time to leave us a review. We're sorry to hear about this issue. Please note orders can take up to 10 business days to arrive, and it's been 5 business days since dispatch. Upon checking the tracking, we can see the March 3rd date you are referring to was the day your package was being handed over to the final-mile carrier. We're pleased to see your order was successfully delivered on March 4th. If you require any assistance, please don't hesitate to get in touch with us. Best Regards - ET Team

Posted 5 months ago

“I didn't get my product, even after I gave you instructions so I could give you the dob..,I never received the product. You still have my money. How would you feel? The courier never responded my request to deliver at my place of work. I did give her that addess.”

Helpful Report

Posted 6 months ago

Hi Jacqueline, thanks for taking the time to leave us a review. We're sorry to hear you didn't receive your order. I can see you requested the order to be delivered to an alternative address after shipping, but unfortunately, our delivery partner cannot deliver to an address not listed on the original order. As the order could not be delivered, it is being returned to us. Our team offered you the options of a credit or refund on February 11th; however, we need you to confirm which you would like to proceed with. If you don't appear to be receiving our responses, please check your spam folder in case they're being delivered there. Please get back in touch with our team at your earliest convenience, and we'll be able to process this for you. Best Regards - ET Team

Posted 5 months ago

“Juul pods were fake, knock off product. Prior orders were fine.”

Helpful Report

Posted 7 months ago

Hello, thanks for taking the time to leave us a review. We're sorry to hear you had some trouble with your JUUL pods. I can confirm that all JUUL products stocked on our site are official. However, if you are encountering any product or quality-related issues, our team is here to help. Please reach out to us via the Help Desk, and our customer service team will be able to provide further assistance. Best Regards - ET Team

Posted 7 months ago

“The device is worthless.”

Helpful Report

Posted 7 months ago

Hi Cynthia, thanks for taking the time to leave us a review. We're sorry to hear you had problems with your Vuse Device Kit. Vuse handles all product quality issues and faults directly. Please contact VUSE at 1-877-614-8873. They will be able to provide further assistance. Best Regards - ET Team

Posted 7 months ago

“All pods arrived wet and leaking”

Helpful Report

Posted 8 months ago

Hi Vicki, thanks for taking the time to leave us a review. We're sorry to hear your pods arrived leaking. Please reach out to our team via the Help Desk on the website, and we'll be able to provide further assistance. Best Regards - ET Team

Posted 8 months ago

“I know all sales are final but I have had issues with 2 out of the 2 orders I have placed. 1st order I had 3 out of 8 disposable vapes that didn’t work. 2nd order I tried the rechargeable device and the pods I ordered were dark brown and fell like not liquid. When trying to contact the manufacturer they ask you to jump through hoops to get a replacement. You would think that an issue would arise once n a while not 100% of the 2 orders I placed. And the actual product was different each time but same brand.”

Helpful Report

Posted 9 months ago

Hi Amanda, thank you for taking the time to leave us a review. We're very sorry to hear about the issues you experienced with your Blu disposables and pods. Our team provided Blu's contact details, as they handle all product quality concerns and replacements directly. We apologise that their process felt complicated—unfortunately, as Blu manages this, we aren't able to influence their procedures. We truly appreciate your feedback and will be looking into this further. If you have any other questions or need assistance, please reach out to us. Best Regards - ET Team

Posted 9 months ago

“The pods failed quicker than the ones from the corner store.”

Helpful Report

Posted 9 months ago

Hi Anthony, thanks for taking the time to leave us a review. We're sorry to hear you had problems with your Vuse Alto Pods. Vuse handles all product quality issues and faults directly. Please contact VUSE at 1-877-614-8873. They will be able to provide further assistance. Best Regards - ET Team

Posted 9 months ago

“No stars if I could! Every pod was unusable 🤬 Was told that there was nothing I could do about it 🖕”

Helpful Report

Posted 9 months ago

Hi Glen, thanks for taking the time to leave us a review. We're sorry to hear you're having trouble with your Blu Pods. We've checked our system, and unfortunately, you haven't contacted us regarding this issue. Please reach out to us at your earliest convenience by submitting a ticket via our Help Desk. One of our team members will be able to provide further assistance. Best Regards - ET Team

Posted 9 months ago

“5 out of the eight were broken on the side had a big hole towards the bottom”

Helpful Report

Posted 10 months ago

Hi Benjamin, thanks for taking the time to leave us a review. We're sorry to hear you had some problems with your Boulder Pro Disposables. Please reach out to our customer service team via the Help Desk on our website. We'll be happy to help you further and have this resolved as soon as possible. Best Regards - ET Team

Posted 10 months ago

“It took ove a month to get here”

Helpful Report

Posted 1 year ago

Hi Susan, thanks for taking the time to leave us a review. We're sorry to hear your order took longer to arrive than expected. It's estimated that orders will arrive within 10 business days in most cases; however, in some cases, it can take longer. We understand your order arrived after 15 business days, which is slightly past the estimated timeframe. We sincerely apologise for the delay and are glad to hear that your order has now been received. Thank you for your patience and understanding. Best Regards - ET Team

Posted 1 year ago

Electric Tobacconist USA is rated 4.8 based on 35,871 reviews