Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,591 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,591 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took ove a month to get here”

Helpful Report

Posted 1 month ago

Hi Susan, thanks for taking the time to leave us a review. We're sorry to hear your order took longer to arrive than expected. It's estimated that orders will arrive within 10 business days in most cases; however, in some cases, it can take longer. We understand your order arrived after 15 business days, which is slightly past the estimated timeframe. We sincerely apologise for the delay and are glad to hear that your order has now been received. Thank you for your patience and understanding. Best Regards - ET Team

Posted 1 month ago

“Did not receive latest order due to every delivery attempt occurring while I was not home and did not vary times to ensure delivery, like evening attempts. Nothing left by delivery company as to when next attempts would be made. No communication from Electric Tobacconist that my order was returned to them. They still have my money.”

Helpful Report

Posted 1 month ago

Hello, thank you for taking the time to leave us a review. We’re very sorry to hear that you haven’t received your order. After checking our records, we couldn’t find any prior communication from you regarding this issue. To assist you further, we kindly ask that you reach out to our team via the Help Desk on our website. You can do so by following this link: bit.ly/ETSUPPORTUS. Our team will be more than happy to help resolve this for you. Best Regards - ET Team

Posted 1 month ago

“Poor delivery service. They don't ever keep up to date as to status and expected delivery date.”

Helpful Report

Posted 1 month ago

Hi James, thank you for taking the time to share your feedback. We're sorry to hear the delivery of your order didn't meet your expectations. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final-mile carrier (for local delivery). However, we're pleased to see you have received your order. We appreciate your understanding. Best Regards - ET Team

Posted 1 month ago

“I placed my large order on May 19. It is now July 03. After all the difficulties to make any kind of contact with this company during this last month to its whereabouts, I continue to get ‘put in my place’. All ending with they will contact me when they have information. How is it possible they can do this, because they already have my $$ money. They just don’t give a crap. Yes, I have asked for, and last two times insisted to get my refund. Yet I get the same nasty letter back. I have given them good reviews in the past. Do please disregard them. I am do very disappointed in this company.”

Helpful Report

Posted 1 month ago

Hello, thank you for taking the time to leave a review. We’re sorry to hear that you experienced an issue with your order. Following a review of your communication with our team, we can confirm that the matter has been handled in a courteous manner and in accordance with our procedures. After reaching out to our delivery partner, we discovered that a small number of shipments, including yours, were mistakenly routed to an incorrect carrier. To apologise for the inconvenience, we applied a 10% credit of your order value to your account, and your order was then returned and re-shipped. As the original order was not delivered within 40 days, you requested a reimbursement under our package protection guarantee. We are currently awaiting your confirmation to proceed with issuing your credit. We sincerely apologise for the inconvenience caused and thank you for your patience and understanding. Best Regards - ET Team

Posted 1 month ago

“Tax and "surcharge" on my order was greater than 50% of my original order. No explanation of surcharge. Help desk did not appear to accept my inquiry. Second order and we may be done already”

Helpful Report

Posted 1 month ago

Hello, thanks for taking the time to leave us a review. The "surcharge" indicated on your order is the State Excise Tax. The state of California requires two excise taxes on vape nicotine products: 52.92% of the wholesale price and 12.5% of the retail price (CECET). You can find more information here - taxfoundation.org/data/all/state/vaping-taxes/. If you have any further questions, please don't hesitate to contact us via the Help Desk. Best Regards - ET Team

Posted 1 month ago

“I still haven't received my pods and it's been 10 days. For $16.99 shipping you would think it would be here in a reasonable amount of time. I guess it's coming by pony express. Thanks Juul for ruining Njoy for everyone.”

Helpful Report

Posted 2 months ago

Hello, thank you for taking the time to leave a review. We're sorry to hear that your order hasn't arrived as of yet. Upon checking, we can confirm that your order was dispatched nine business days ago. While orders usually arrive within 10 business days, occasional delays can occur. As of June 27th, the parcel is with the carrier and should be delivered very soon. Please don't hesitate to reach out to our team if you have any further questions. Best Regards - ET Team

Posted 1 month ago

“They shipped me the wrong pods which were all leaky. When I got new pods they were all leaky again. Probably wont order from these guys again.”

Helpful Report

Posted 2 months ago

Hi Brandon, thank you for taking the time to leave us a review. We're very sorry to hear you received the incorrect item. I can see that you've already been in touch with our team, and we've arranged for the correct product to be sent out along with a returns label. We sincerely apologize for the inconvenience and appreciate your understanding. Best Regards - ET Team

Posted 2 months ago

“Ordered a product, didn’t get delivered, when returned they took a huge chuck of money for “restocking fee”. So I basically just gave them free money. Not a good business model. Wont be using again.”

Helpful Report

Posted 2 months ago

Hi Ramsey, thank you for taking the time to leave us a review. We’re sorry to hear that you were unavailable during the delivery attempts. As noted on our website, an adult must be present to sign for the delivery due to these products being age-restricted. Unfortunately, as you were unavailable to sign this is out of our control, and your order was therefore returned to us. In such cases, we offer two options: a full e-wallet credit or a refund, minus a $20 restocking fee, which is credited to your e-wallet. As requested, we have refunded your order, and the restocking fee has been credited to your e-wallet to use on your next order. We thank you for your understanding. Best Regards - ET Team

Posted 2 months ago

“I waited forever for them to arrive and they taste like a big fat nothing!”

Helpful Report

Posted 2 months ago

Hi Kathleen, thanks for taking the time to leave us a review. We're sorry to hear you're having some issues with your NJOY DAILY device. NJOY handles all product-related issues directly. Please contact NJOY's customer services team at hello@njoy.com or 1-833-ASK-NJOY. If you have any further questions, please don't hesitate to reach out to us. Best Regards - ET Team

Posted 2 months ago

“My package is MIA after 20 days, I'm trying to make an inquiry, but the form they provide doesn't let you submit it. This will be the last time I ever use this company. If I could give negative stars from this experience, I would, which is a real shame because I had used them successfully in the past.”

Helpful Report

Posted 2 months ago

Hello, thank you for taking the time to leave us a review. We’re sorry to hear your order hasn’t arrived yet. While most orders are delivered within 10 business days, delays can occasionally occur. To help us resolve this for you, please get in touch with our customer service team by submitting a ticket through our Help Desk. Select “Order not Received,” then choose “On or before [Date]” and select “Not Delivered.” Once submitted, a member of our team will be in touch shortly. Best Regards - ET Team

Posted 2 months ago

“Shipping was horrible!!! Took way too long to receive. Then you act your shipping is another company. I’ll never buy from you again!”

Helpful Report

Posted 3 months ago

Hi Michael, thank you for taking the time to share your feedback. We’re sorry to hear that your order arrived later than expected. Please note that shipping is handled by our delivery partner, and while most deliveries are completed within 10 business days, unforeseen delays can sometimes occur. We’re pleased to know your order arrived safely, and we appreciate your patience and understanding. Best Regards - ET Team

Posted 3 months ago

“I was completely satisfied with ET until they STOPPED delivering to my area! WTF! I’ve been a customer for YEARS! And now they can’t deliver to the NorthEast?! I’m an hour outta NYC so it seems implausible that they can’t find delivery service in highly populated region”

Helpful Report

Posted 3 months ago

Hi Elizabeth, thanks for taking the time to leave us a review. We sincerely apologise that we're no longer able to deliver to your area. Unfortunately, our carrier network has been unable to secure a reliable last-mile delivery partner for your location. Due to the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban on shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. If you would like to receive an update should we deliver again to your address in the future, please follow the provided link and enter your zip code, you will then be prompted to enter your email address - this will sign you up to notifications - https://www.electrictobacconist.com/zip-code-checker. Best Regards - ET Team

Posted 3 months ago

“Usually, I would give it 5 STARS, but it has been 17 days now and I still have not received my order. I tried tracking but without success. I do have my receipt and used the correct numbers. I am really upset with your company for the first time. And I have no way of reaching anyone. I am running out of my Blu's.”

Helpful Report

Posted 3 months ago

Hi Monalisa, thanks for taking the time to leave us a review. We can confirm that we reached out to you on April 25th regarding your order. Unfortunately, our delivery partner informed us that your parcel was damaged during transit and was being returned to us. Due to this, your account was credited with the full amount of the order to allow you to replace your order. If you have any further questions, please don't hesitate to contact us via the Help Desk. Best Regards - ET Team

Posted 3 months ago

“i ordered several e-cigarette refills and it was turned away by the post office. so i am not a happy camper. i don't think i will try again to order cause it always causes problems.”

Helpful Report

Posted 3 months ago

Hi Vivian, thank you for taking the time to leave us a review. We're sorry to hear your order couldn't be delivered. Unfortunately, we are unable to ship to post office addresses, as deliveries must be made to residential or business premises in accordance with our delivery compliance guidelines. As a result, the post office was unable to accept the parcel, and it was returned to us. As requested, your order has been refunded to your original payment method. Best Regards - ET Team

Posted 3 months ago

“I placed an order on March 17th, with a guarantee of a full refund if it wasn’t Delivered within 40 days. I’ve sent many emails, and nothing has been done. I ordered over $300 worth of product. I won’t Use them again. I’m now in touch with the better business bureau”

Helpful Report

Posted 3 months ago

Hi Tracey, thank you for taking the time to leave us a review. As advised by our team, our records show that your order was delivered and signed for on Friday, May 2nd. However, as you've informed us that the parcel was not received, we have initiated an investigation with our delivery partner. As it’s been less than 24 hours since the investigation opened, we kindly ask for your patience while we await their response. Once we have more information, we’ll be in touch to advise on the next steps. Best Regards - ET Team

Posted 3 months ago

“I keep getting bad product. (see below) I tried reaching out to Electronic Tobaccoist in the summer of 23 and nothing worked including their complaint email. The service from Electronic Tobaccoist has been great otherwise, but I cannot keep wasting my money. Other vendors will refund when you purchase bad product.”

Helpful Report

Posted 3 months ago

Hi Bonnie, thanks for taking the time to leave us a review. We’re sorry to hear you’re having trouble with your NJOY products. We’ve checked our system, and unfortunately, we haven’t received contact from you regarding this issue. We also do not have a dedicated email address for complaints, and all queries are submitted via our Help Desk on the website. However, as this is a product issue with NJOY, they handle these types of problems directly. You can contact them directly via this email - hello@njoy.com or by telephone - 1-833-ASK-NJOY. If you have any further questions, please don’t hesitate to contact us. Best Regards - ET Team

Posted 3 months ago

“I never received my order. I contacted the company multiple times for a month and a half for a full refund. I sent them a photoshop of their guarantee delivery. They refuse to give me a refund. Do not order from this company. Is total scam”

Helpful Report

Posted 4 months ago

Hi Lisa, thanks for taking the time to leave us a review. We're very sorry your order was lost in transit. I can confirm our team responded to your enquiry on April 3rd. We are happy to process your refund under the "ET Package Protection guarantee" however, we're awaiting your response. Please get back in touch with us confirming the acceptance of the terms of the guarantee and we can process this for you straight away. Best Regards - ET Team

Posted 4 months ago

“Never received the order and never received my refund.”

Helpful Report

Posted 4 months ago

Hi Robert, thanks for leaving us a review. We sincerely apologize that you didn't receive your order. Upon checking your correspondence with our team, we can confirm that your refund was processed on Thursday, April 3rd. As mentioned, it usually takes 3-5 business days to appear in your account. Since it’s only been two business days, we appreciate your patience and assure you it will be with you very soon. Best Regards - ET Team

Posted 4 months ago

“I was so angry. I ordered these refills for my blue ecig and the guy knocked on my door, but never gave me time to get there. I do have disabilites an d it takes me a little more time to answer the door. Every time I would go to the door when he would come. I would see him driving away.Now I have no code to re-order And I don’t know what to do. I have money at the electric tobacconistbut I don’t know how to do it and all you have is a stupid online email. No phone number how annoying.”

Helpful Report

Posted 5 months ago

Hi Linda, thank you for taking the time to share your review. We're very sorry to hear you encountered this issue with the delivery. We can confirm that your order was returned to us, and a full credit was applied to your account. No code is required to re-order—you can simply use the credit attached to your account at checkout. We see that you have already been in touch with our team, and instructions on how to use your credit have been provided. If you need any further assistance, please reach out via our Help Desk. Best Regards - ET Team

Posted 5 months ago

“I’ve gotten every order so far just don’t know it takes so long to ship out and receive them plus a deal would be nice too. I’m sorry my last order has said out for delivery for the past two days and I still haven’t received them yet 2219267/4333699 is the order # , tracking number is WHC8252A151A8”

Helpful Report

Posted 5 months ago

Electric Tobacconist USA is rated 4.8 based on 35,591 reviews