Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,526 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,526 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still awaiting product”

Helpful Report

Posted 1 year ago

“I’m going to say poor because I haven’t received my order yet”

Helpful Report

Posted 1 year ago

Hi Kelli, we appreciate you taking the time to provide us with your feedback. We apologize for the delay in the delivery of your order and any inconvenience this may have caused. Upon reviewing your tracking information, we can confirm that your order was last updated on 05/14 and is expected to arrive shortly. Should you require any further assistance or have any questions, please feel free to reach out to our Customer Service Team. We appreciate your understanding and patience in this matter. Best Regards - ET Team

Posted 1 year ago

“I placed an order April 9th, you took my money but I still have not recieved my order. This is rediculous to wait this long for an order. In the furure you should not take money if you can't insure delivery of the my product. should have told me this before I purchased the product.”

Helpful Report

Posted 1 year ago

Hello Naomi, we appreciate you sharing your feedback with us. We apologize for any inconvenience caused by the delay in the delivery of your order. We want to assure you that your order is progressing through the courier network and we expect it to reach you soon. Additionally, please rest assured that our ET 40-Day Package Protection guarantee covers your order for added security. Should you encounter any further delays beyond this timeframe, please feel free to reach out to our Customer Service Team for assistance. We appreciate your understanding and patience in this matter. Best Regards - ET Team

Posted 1 year ago

“I placed my order 04/08/24 and still have not recieved it, so I am unhappy to say the least. The tracking does not work, so I have no idea where my shipment is.”

Helpful Report

Posted 1 year ago

Hi Julia, thank you for providing us with your feedback. We apologize for any inconvenience caused by the delay in the delivery of your order. As mentioned by our team due to the PACT Act, we can no longer ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban on shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. Your order is passed through a network of carriers rather than directly to a local distribution center. Due to this, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). Unfortunately, we cannot control the delivery speed of orders once they leave our warehouse, as the courier handles this. Your patience and understanding are greatly appreciated. Best Regards - ET Team

Posted 1 year ago

“Never got my order. 37 days later. They sure charged my credit card real fast tho. Will not be ordering from here anymore.”

Helpful Report

Posted 1 year ago

Hi Angela, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the delay in receiving your order. As mentioned by our team we are actively working with our delivery partner to resolve this problem as soon as possible. We will update you on the progress and aim to provide a timely solution. Furthermore, please be reassured that your order is protected by our ET 40-Day Package Protection guarantee. We appreciate your understanding and patience in this matter. Best Regards - ET Team

Posted 1 year ago

“Ordered first of April, May 7th and the order has not arrived. Tracking not available is their mantra, so be careful when ordering. Still not sure if they are scamming me out of money or if I’ll actually receive my package. Oh, and they have. 40 business day order guarantee. So you have to wait that long if you would like a refund. Zero stars.”

Helpful Report

Posted 1 year ago

Hi Elizabeth, thank you for providing us with your feedback. We apologize for any inconvenience caused by the delay in the delivery of your order. Our team is actively working with our delivery partner to resolve this issue as quickly as possible. Unfortunately, we cannot control the delivery speed of orders once they leave our warehouse, as the courier handles this. Your patience and understanding are greatly appreciated as we work to resolve this matter promptly. Best Regards - ET Team

Posted 1 year ago

“Ordered April 18th and still have not received package!! Will not be using your service anymore! No order should take this long!!”

Helpful Report

Posted 1 year ago

Hello, we've just come across your review and we're sorry you didn't appear to receive your order. Upon checking your tracking we can confirm your order - ETUSA3704310-639 was delivered on Saturday, May 4th. We recommend checking with household members or neighbors who may have accepted the delivery. Should you still be unable to locate the package, please reach out to our team via the Help Desk for further assistance. Best Regards - ET Team

Posted 1 year ago

“Price is basically the same as my local store. The product took 3 weeks and the tracking never gave me an estimated delivery date. The guy just showed up at my house for a product that needs a signature. It would have been a hassle if I wasn't home. First and last time ordering from you. I'll buy them in person from now on.”

Helpful Report

Posted 1 year ago

Hello Matthew, we appreciate you taking the time to provide us with your feedback. We regret to learn that your recent experience did not meet your expectations. It's important to note that under the PACT ACT guidelines, delivery requires an adult signature to ensure compliance with the law. We appreciate your understanding in this matter, and should you have any further questions or concerns, please do not hesitate to contact us. Best Regards - ET Team

Posted 1 year ago

“I had some problems with my orders recently and am very dissatisfied. My order was canceled by your system and the credit took forever to get. I placed a new order and it took 15 days to receive. This is way too long and I don't think I'll order from you again,”

Helpful Report

Posted 1 year ago

Hello Nancy, thank you for sharing your review with us. We regret to learn that your recent experience did not meet your expectations. Upon investigation, it appears that there was an issue with one of your orders which resulted in its cancellation due to a system error. As a result, a refund was processed back to your original payment method. While our shipping carrier aims to deliver within 7-10 working days, we acknowledge that delays can occur in some instances. We sincerely appreciate your patience and understanding. Best Regards - ET Team

Posted 1 year ago

“Never got my order. 4 weeks Nothing.”

Helpful Report

Posted 1 year ago

Hi Susan, Thank you for taking the time out to leave a review. We apologize for the inconvenience caused regarding the delivery of your order. When speaking with our Customer Support Team, they confirmed that we have not received any correspondence from you. However, I have asked them to contact you which should be delivered shortly, please check your spam/junk folder if you cannot locate it. Best Regards, ET Team

Posted 1 year ago

“Sad that you got rid of all the products I bought”

Helpful Report

Posted 1 year ago

Hi Mary, Your preferred product has been discontinued by the brand, not us. However, in good news, we have secured some more final stock of + Tanks, so keep an eye on our website and they should be available within the next 48 hours! Kind regards, Louis ET Team

Posted 1 year ago

“ET becomes worse and worse when it comes to shipping. It was 15 day delivery before but recently my last 3 orders were 22, 29 and 36 days. This is not acceptable.”

Helpful Report

Posted 1 year ago

Hi Emre, Thank you for sharing your feedback. We apologize that your recent experience did not meet your expectations. Your insights are valuable to us as we continuously strive to improve our services. Upon reviewing the tracking information for your most recent order, we observed that delivery was attempted on two separate occasions before successful delivery. We understand that the PACT ACT has introduced challenges in ensuring timely deliveries. However, it’s important to note that our carrier can only complete the delivery when you (or another adult) are available at the specified address. Should you experience any future issues or concerns, please do not hesitate to contact our Customer Support Team via our Help Desk. Best Regards, ET Team

Posted 1 year ago

“I did not get my order and still was charged a restocking fee. I have shopped with Buy Pods Now for 4 years. They were out of the Vuse pods so I ordered from you. There was never any problem with delivery to post office, they would accept/sign and I would sign again when I picked up my order. I will never order from ET again”

Helpful Report

Posted 1 year ago

Hi Barb, Thank you for taking the time to leave a review, we're sorry to hear the experience wasn't what you were hoping for. As per PACT ACT guidelines, an adult signature is required to complete delivery and comply with the law. This is not something Post Offices can facilitate. As a result, the Post Office you used as your address refused the delivery attempt and the carrier returned the parcel to us. I hope this helps to understand the situation and if you have any further questions, please do not hesitate to contact our Customer Support Team. Best Regards, ET Team

Posted 1 year ago

“It’s been 30 days since I placed my order and still haven’t received it.”

Helpful Report

Posted 1 year ago

Hello, we appreciate your feedback and apologize for any inconvenience caused by the delivery delay. To ensure a swift resolution, we kindly request that you contact our support team via the Help Desk on our website. Once we receive your query, we will conduct a thorough investigation and have this resolved for you as soon as possible. Best Regards - ET Team

Posted 1 year ago

“I haven’t tried product because ordered March 6 and it hasn’t been delivered. Cannot get a refund because not considered lost for 40 days. No communication since an email statng receiv r my order. WORSE CUSTOMER SERVICE EVER.”

Helpful Report

Posted 1 year ago

Hi Sharon, thank you for providing us with your feedback. We're sorry to hear there's been a delay in the delivery of your order. It appears that we haven't received any prior communication from you regarding this matter. To assist you promptly, we kindly ask that you contact our team through the Help Desk. Rest assured, we will investigate this issue thoroughly for you. Best Regards - ET Team

Posted 1 year ago

“Never received package. Electric tobacconist not trying very hard to contact the shipping company on attempting delivery or getting package returned. I'll never buy from this place again! Worst shipping procedure I've ever experienced.”

Helpful Report

Posted 1 year ago

Hi Jennifer, thank you for your recent review. We apologize for the delay in the delivery of your order. Rest assured, our team is actively investigating this matter and communicating with the delivery carrier to resolve it promptly. We understand the importance of timely delivery and are committed to keeping you informed every step of the way. We will reach out with further information once we receive an update from the carrier. We greatly appreciate your patience and understanding in this matter. Best Regards - ET Team

Posted 1 year ago

“I have not received package yet.”

Helpful Report

Posted 1 year ago

Hi Joan, thank you for taking the time to leave us a review. We sincerely apologize for any inconvenience caused by the delay in the delivery of your order. To assist you promptly, we kindly ask you to reach out to our support team through the Help Desk on our website. Upon receiving your query, we will investigate the matter thoroughly and resolve this as soon as possible. Best Regards - ET Team

Posted 1 year ago

“I have been with them for years. all of a sudden they want a social security number. with websites getting hacked every week, why would anyone be so dumb as to give your social security number, and how do any of us know you won't sell that info? I was unhappy anyway, as last year I received a product that was damaged. they gave me a credit but not for outrageously expensive shipping. I got nothing that worked but had to pay the shipping. That is not how you treat a customer that was loyal for many years. glad I found a better place.”

Helpful Report

Posted 1 year ago

Hello, thanks for taking the time to leave us a review. We have always required a social security number to set up an account/place an order on our website. We use a reputable third-party age verification system called Veratad. This service specializes in online age verification and is widely trusted across various industries. We're sorry to hear you didn't previously receive a credit for the shipping. To make things right we have credited your account with $3.99 which was the shipping cost of the order. If you wish to place another order with us you can use this credit towards your next order. Best Regards - ET Team

Posted 1 year ago

“I’m not sure this is even a real company. They took my money but I still have no way of getting info or a delivery date. I’m worried this is a fake and they just stole from me.”

Helpful Report

Posted 1 year ago

Hi There, I can confirm that we have a dedicated customer support team to assist with any query you have. So we can best assist you further, please get in touch with our support team here - https://help.electrictobacconist.com/support/tickets/new

Posted 1 year ago

“Products take forever to be shipped. Then the shipping company updates that they have tried to deliver with no one to accept/sign for items, however they never tried to deliver (we were home both days and have a camera, no one came). Reached out to ET and have to wait 40 days, laughable service. Canned response received from ‘customer service’. This is my last order with ET, no trust in the service anymore.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with Electric Tobacconist USA. We apologize for the inconvenience caused regarding the delivery attempt of your order. We have reported this to our carrier and requested an update on its whereabouts - Once received, the update will be shared with you via the open ticket you have with our support team. Rest assured this will get resolved one way or another. Kind regards, ET Team

Posted 1 year ago

Electric Tobacconist USA is rated 4.8 based on 35,526 reviews