Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Electric Tobacconist USA Reviews

4.8 Rating 35,077 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

Company Reviews

Product Reviews

4.8

Based on 35,077 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

Visit Website

Email:

www.electrictobacconist.support

Write Your review

Tell us how Electric Tobacconist USA made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Electric Tobacconist USA 5 star review on 27th March 2021

Electric Tobacconist USA 5 star review on 27th March 2021

Electric Tobacconist USA 5 star review on 22nd March 2021

Electric Tobacconist USA 5 star review on 20th March 2021

Electric Tobacconist USA 5 star review on 28th February 2021

Electric Tobacconist USA 5 star review on 19th February 2021

Electric Tobacconist USA 5 star review on 24th January 2021

89

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order placed 11-01. It’s 11-17. Order not received. No estimated arrival date. Someone could have walked it here faster. Will likely not order again. It’s 2022. It shouldn’t take this long to receive a small order. Get it together.”

Posted 1 year ago

Hi, we are very sorry to hear that you have experienced difficulties obtaining your purchase and are more than happy to help where we can. We have located your tracking information for your purchase, it looks as though it was marked for 'out for delivery' today which indicates it should be arriving at your shipping address shortly. Please let our team know if you run into any additional troubles as we would be more than happy to assist where we can. Thank you very much for shopping with us.

Posted 1 year ago

“I've read several customer reviews regarding the slow delivery times. Each of your company's response is slightly different, but none the less same meaning (ahhh...we're working on making improvements....) Are you??? I just placed a significant/large order with your company yesterday. Will I need to wait a month or longer for my order to be delivered?”

Posted 1 year ago

Hi, we are working with our carrier to improve their service and are thankful for your shopping with us. While this is a slow-moving process as they are the only legal medium employable at this time, we can confirm that we are seeing progress being made. We appreciate your continued patience and understanding in this situation - please always feel free to reach out to our team with any additional questions or concerns that may arise as you await your purchase. -Britt, Customer Care

Posted 1 year ago

“Placed order 11 days ago and still have not received it.when they processed they left out half the order but never adjusted the shipping charges so the shipping charges exceeded the cost of the product. When notified of the errors they refused to address the issue.”

Posted 1 year ago

Hi Richard, We do our best to explain in as many places as possible what our shipping thresholds are according to spend bands. You opted to spend $15.99 which comes with a shipping charge of $16.99. This is of course a high shipping charge but that's because it now costs us a lot more than that to ship your order because of new legislation (ie the PACT Act). For future reference had you spent over $100 the charge would have been $3.99 and over $150, we offer shipping 100% free of charge. Kind regards, Louis Customer Care

Posted 1 year ago

“I’ve ordered from ET a few times, no problem. This time, i’m waiting over 20+ days for one bottle of damn juice. Make sure you’re not out of your stuff when you decide to order. :) I’ll never be using this site again.”

Posted 1 year ago

Hi Marci, thank you for reaching out concerning this issue as we would be more than happy to provide support in any way possible. Looking at the tracking information for your purchase, it looks as though this was marked as delivered on October 19th. We have reached out to you via email to ensure that you have property received your purchase. If not, the Electric Tobacconist would be happy to provide the next best steps in getting this situation resolved for you. -Britt, Customer Care

Posted 1 year ago

“Delivery times have been pathetic. Tracking information never gets accurately updated. After more than a month I still didn’t get my package. Delivery status says delivered after 35 days whereas I did not receive it.”

Posted 1 year ago

Hi Hussain, thank you for your feedback and for contacting us regarding your purchase. It looks as though your package was marked as delivered on September 15th. Since you did not receive this purchase, our team refunded your order 9 days ago. We are very sorry for the difficulties seen on your purchase and we are very happy that we were able to help resolve this concern for you.

Posted 1 year ago

“They used to be great about shipping. Have ordered on numerous occasions but this time something has changed. Process to get it shipped is much longer and once shipped no updated tracking. Ordered 9/20 shipped 9/30 it is now 10/11 can’t get help because they state can’t be classified as lost until 40 days from ship date.. I’m sure they wouldn’t be happy waiting for their money for 40 days. Such a disappointment, they used to be great company.”

Posted 1 year ago

Hi Leslie, we are very sorry to hear that you have yet to receive your purchase and we would be more than happy to provide further clarification on this situation. Because of the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban of shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. Since they don't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center. We have also seen slightly longer transit times as well as occasional delays in tracking updates. That all being said, we do commit to all of our customers either receipt of their items or a refund accordingly. In the event that you do not have your items by the 25th of October, we would be more than happy to reship this to you free of charge, or refund your purchase. -Britt, Customer Care

Posted 1 year ago

“I ordered my product on 9/21/22 it was finally shown as shipped on 9/30/22. It is now 10/9/22 and I still have not gotten my order. The tracking from Mid central Gateway still does not show an estimated delivery date. I have contacted ET and of course got the standard form email reply. I cannot even see where the package is on the tracking link so who knows when it will arrive or where it is. I have had to stay home everyday for the past week hoping the package will arrive. I will not be ordering from ET again.”

Posted 1 year ago

Hi Pat, thanks for reaching out to our team. We would be more than happy to provide more information regarding your purchase: Regretfully, we are not privy to delivery times; however, as the package nears your location you should have a clearer idea of its arrival time. Additionally, if a delivery attempt is missed, they should leave a note detailing how to best obtain the purchase. Since your order is being brought to you using an independent shipper, these smaller private carriers do not have the same infrastructure that the major national carriers do. This sometimes leads to longer delivery times and less frequent updates to the tracking. We currently estimate 10-16 business days for delivery. That being said, we have seen some instances where shipping will exceed this and do not guarantee delivery within our estimated timeframe. If it has been more than 40 days from when you placed this order and you have not yet received the package, we would be happy to reship or refund the order at that time. We understand that this seems like a long time to wait, however it takes this long for us to ensure a package is indeed lost, or is being returned to us. Please always feel free to let us know if you have any additional questions or concerns via email or our HelpDesk portal on the website. -Britt, Customer Care

Posted 1 year ago

“Raised minimum purchase for free shipping...had my money and no order arrived, had to wait over 30 days before they would issue a refund. Really terrible customer service. You can find all your products for the same prices on other websites with better shipping policies. Skip these people.”

Posted 1 year ago

Hi, we are very sorry that you have had an unsatisfactory experience with our shipping policies and we greatly appreciate your feedback. We currently estimate 10-16 business days for delivery. That being said, we have seen some instances where shipping will exceed this and do not guarantee delivery within our estimated timeframe. As such we have enforced the following policy: if it has been more than 40 days from when you placed this order and you have not yet received the package, we would be happy to reship or refund the order at that time. We understand that this seems like a long time to wait, however it takes this long for us to ensure a package is indeed lost, or is being returned to us. We apologize again that your order did not reach you and that you were inconvenienced by these circumstances. We want to ensure you that we are working adamantly with our carrier to rectify these delays as quickly as possible. Since they are the only legal medium available at the moment, this progress is slow moving. Thank you for shopping with us and please let us know if we can answer any additional questions or concerns. -Britt, Customer Care

Posted 1 year ago

“Been waiting over 20 days for my order. Getting emails saying my package is out for delivery....nothing! I spent alot of money and no products. I know it's not the company's fault but the shipping method is really horrible! I would like to request a refund. What I don't like is you can't talk to a live person. Very frustrating!”

Posted 1 year ago

Hi, we are sorry to hear about the difficulties you've experienced obtaining your purchase and appreciate your feedback in this situation. I can confirm your multiple inquiries have been responded to by a live person and that our team is always happy to help in any fashion possible. It looks as though your package was marked as delivered yesterday. A member of our team has sent a followup email to ensure that this was properly received. We appreciate your shopping with us and please do not hesitate to reach out with future questions or concerns. -Britt, Customer Care

Posted 1 year ago

“The last order I made I made in June of 2022. I received product that expired in July of 2020.”

Posted 1 year ago

Hi Kim, we are very sorry to hear that your order arrived in this fashion. We have reached out to you via email to obtain further information about the expired product. Please note, it is possible that what you're looking at could be the batch date for the juice, but we want to always be sure which is why we look forward to your response!

Posted 1 year ago

“118.00 order on 8/16. Still have not received my order as of 10/16. Getting the same canned emails as all other reviews. No tracking. No even guess on delivery. Many excuses but nothing I consider valid. Even though there are good reviews here, I not buying it. I have never had a probkem”

Posted 1 year ago

Hi Bill, we are sorry to hear that you have not yet received your order. We would be happy to either reship or refund this order for you. I have reached out to you via email to resolve this via email at your earliest convenience. Because of the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban of shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. The only provider available in your region at this time is Standard Regional Carrier. We ask that you please check out our Shipping FAQ page for more information: https://www.electrictobacconist.com/shipping-tracking-i287 Since they don't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center. We have also seen slightly longer transit times as well as occasional delays in tracking updates. We are working with their technical support team to rectify these concerns as quickly as possible. -Britt, Customer Care

Posted 1 year ago

“Answer the question your asked. I asked do you ship out to th uk England and no proper response”

Posted 1 year ago

Hi, You can find ET UK here: et.uk Many thanks Louis Customer Care

Posted 1 year ago

“I ordered 8/26/2022. This is 9/14/2022. The tracking number isn't moving. I can't seem to reach anyone to talk to or even email, to figure out what is going on. This if Very Frustrating. I have ordered several times from this site. And NEVER HAD SUCH A PROBLEM🙁”

Posted 1 year ago

Hi, we appreciate your shopping with us as well as your patience while we overcome the difficulties presented by using the only legal shipping method available for vaping products. I've looked into the whereabouts of your purchase, and it looks as though it is en route to your location from our shipping partner's Missouri warehouse. Since they don't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of regional carriers rather than directly to a local distribution center. We have also seen slightly longer transit times as well as occasional delays in tracking updates. We are working with their technical support team to rectify these concerns as quickly as possible. I have reached out to you via email to continue this conversation and to be a point of contact for any additional questions or concerns you may have. Best regards, Britt ET Team

Posted 1 year ago

“In the past I might have given you at least 4 stars. I have been purchasing from you for years however I have writen at least 4 times about my last purchase of more than $75.00 which I have been unable to use. you continue to send me emails about your sales but have never contacted me about a refund or replacement of product. I have found anot.her Co. Please do not buy any sale products from this co. they will send misc cartimizers.chargers and batteries none of which are compatable. and not reply.”

Posted 1 year ago

Hi Bev, Thank you for reaching out and providing your feedback in this situation. I would be more than happy to assist in rectifying any difficulty you have experienced with your batteries and cartomizers. It looks as though we did some troubleshooting with you in the past, but if you're continuing to notice the same inconsistencies, our team would be happy to provide additional potential solutions. I have reached out to you via email to continue this conversation and find an adequate resolution. Kind regards, Britt Customer Care

Posted 1 year ago

“Why are you still online in our state if you can't sell in our state?”

Posted 1 year ago

While we are unable to access some locations at this time, we can assure you that we are looking to expand our network whenever possible so that we are able to resume sales to our previous loyal customers. We appreciate your interest and look forward to serving you once more soon!

Posted 1 year ago

“Ordered on July 7th, package originally showed "Out for Delivery" on July 25th. Today (August 8th) I woke up to see the tracking shows my package as delivered, yet no one in my household signed for any package and there is no package in my possession. This package required an adult signature, so them saying it was delivered is outright fraudulent as NO ONE signed for it. This of course happened right before the end of the 30 day window to ask for a refund. I have gone ahead and submitted a complaint with the BBB, I advise you to check their BBB profile and see the other complaints as well. If you are seeing this review please take it as a sign to never order from these people. You WILL NOT get your package and they WILL give you the run around. Simply a scam company that is using their once good name to defraud people of their money and their product.”

Posted 1 year ago

Hi, we appreciate that this is a frustrating situation and we do greatly appreciate your continued patience whilst we work to overcome the difficulties presented by using the only legal medium available. I have looked into the whereabouts of your purchase, and we are very sorry to hear that this was not successfully delivered. We have reached out to you via email to offer a refund or reshipment at the end of the day today if the parcel has not arrived. Please let us know if we are able to assist further by responding to that email thread. Thank you very much for shopping with us.

Posted 1 year ago

“Showed as out for delivery on two weeks ago for about 5 minutes, then magically went back to "Possession". Item hasn't moved since. I will be contacting support to receive a refund once the 30 days have been met. Never buying from ET again because ill never get my product.”

Posted 1 year ago

Hi, thank you very much for reaching out to us and for providing feedback during this time of difficulty in the industry. Unfortunately, I am unable to find an order associated with the email that you have contacted us with; however, if you could please write into our HelpDesk with your order number, I would be more than happy to look into the specifics for you! Thank you again for your patience as we work through the obstacles of using the only legal shipping company available.

Posted 1 year ago

“Just waiting on it to be 30 days so I can finally get my money back. Between only showing 5 star reviews and the endless pile of excuses this company is almost a scam.”

Posted 1 year ago

Hi, we are very sorry that you have not experienced a satisfying shipping situation and we appreciate your feedback. We can confirm that we are aware of the delays and tracking concerns that currently present themselves and that we are actively working on a solution. We do commit to all of our customers either receiving their purchases or being refunded accordingly. We are thankful for your patience as we work to improve the only legal shipping avenue available at this time.

Posted 1 year ago

“Shipping is terrible, their tracking is equally as terrible. How bad is it that I have to wait several weeks for shipping but also can't even tell when it's actually going to be delivered? I fear they're going to attempt delivery without notifying me in any way so I won't even be home to sign for it. I'd really hate for this to get held up even more than it already is. Shop elsewhere please. There is a reason their site only shows the 5 star reviews.”

Posted 1 year ago

Because of the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban of shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. The only provider available in your region at this time is Standard Regional Carrier. We ask that you please check out our Shipping FAQ page for more information: https://www.electrictobacconist.com/shipping-tracking-i287 Since your order is being brought to you using an independent shipper, these smaller private carriers do not have the same infrastructure that the major national carriers do. This sometimes leads to longer delivery times and less frequent updates to the tracking. We currently estimate 5-10 business days for delivery. That being said, we have seen some instances where shipping will exceed this and do not guarantee delivery within our estimated timeframe. If it has been more than 30 business days from when you placed this order and you have not yet received the package, we would be happy to reship or refund the order at that time. We understand that this seems like a long time to wait, however it takes this long for us to ensure a package is indeed lost, or is being returned to us.

Posted 1 year ago

“Total shipping failure, waited almost a month for 2 juices, no ship updates until I'm notified items were sent back to retailer without delivery attempt or notice. I'm done with ET.”

Posted 1 year ago

Hi Roy, we are very sorry that you have had this less than satisfactory experience with our shipping company. We can assure you that this happens few and far between and that this should not occur again. We have reached out to you via email to either reship or refund your purchase at your discretion.

Posted 1 year ago

«
1
...
2
3
4
5
6
»

Electric Tobacconist USA is rated 4.8 based on 35,077 reviews