Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,526 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,526 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company takes forever to ship. They were getting better but now they’re getting worse a year or two ago. They were incredible and then they switched carriers and now it’s impossible to get anything less than 30 days. I don’t know anybody who wants to wait 30 days to receive a product.”

Helpful Report

Posted 4 months ago

Hi Jennifer, thank you for taking the time to share your feedback. We’re sorry to hear that your order took longer to arrive than expected. Upon reviewing our system, we can confirm that your order was dispatched the following working day. While we aim to deliver within 10 business days sometimes delays can occur, we see that your delivery took 13 days, and we sincerely apologize for any inconvenience this may have caused. Due to the PACT Act, we can no longer ship with USPS; FedEx, or DHL, and we are now reliant on private carriers that make compliant deliveries. If you have any further questions, please don’t hesitate to reach out. Best Regards - ET Team

Posted 4 months ago

“Delivery was awful took weeks to get the product. carrier Never tried to set up an acceptable time to deliver.”

Helpful Report

Posted 5 months ago

Hi Tom, thank you for your review. We regret that your order took longer than expected to arrive. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). If you need to provide additional information in the future, we are more than happy to pass on any special instructions to the carrier upon request. We appreciate your patience and are pleased that your order was successfully delivered. Best Regards - ET Team

Posted 4 months ago

“NEVER RECEIVED THE ORDER!!!!”

Helpful Report

Posted 5 months ago

Hi Olivia, we appreciate you taking the time to share your feedback. We apologize for the delay in the delivery of your order and understand the inconvenience this can cause. We’re pleased to see that you’ve been in touch with our team and that your order has now arrived. We appreciate your patience and understanding. If there’s anything else we can assist you with, please don’t hesitate to reach out. Best Regards - ET Team

Posted 4 months ago

“I never received my order”

Helpful Report

Posted 5 months ago

Hi Michelle, thank you for taking the time to leave us a review. We sincerely apologize for the delay in delivery of your order. We’re glad to see that you’ve already reached out to our team and that your order has now been successfully delivered. We appreciate your patience and understanding. Best Regards - ET Team

Posted 4 months ago

“TERRIBLE. It's been 16 days since order. It has been sitting in a town for the past 9 days. I WILL NEVER BUY FROM THEM AGAIN.”

Helpful Report

Posted 5 months ago

Hello, thank you for taking the time to leave us a review. We apologize for the delay in the delivery of your order. Our records show that you have already reached out to our team via the Help Desk, and we are awaiting further updates from the carrier. Please rest assured that we will contact you promptly once we receive any new information. Additionally, your order is protected under our ET 40-Day Package Protection for added peace of mind. Thank you for your patience and understanding. Best Regards - ET Team

Posted 5 months ago

“I have been trying to contact you since I placed my order in October. It took 46 days for my order to be delivered. The business card enclosed with that order states a full refund will be made if the order takes more then 40 days. Where is my refund?”

Helpful Report

Posted 6 months ago

Hi Lynn, we’re sorry to hear your order took longer to arrive than expected and you had trouble reaching out to us. After reviewing our system, we couldn’t locate any emails or tickets under your details. Unfortunately, in rare cases, delays may occur with the final mile carrier. Please note that refunds under our “ET Package Protection” policy apply only to undelivered orders deemed lost. Since tracking confirms delivery and you’ve acknowledged receipt, the service has been fulfilled. Thank you for your understanding. Best Regards - ET Team

Posted 5 months ago

“My delivery took more than ten days from the date of the order. It was finally at the carrier site but not being delivered. I sent a ticket and customer service responded right away. They contacted the carrier and it was delivered the next day. Thank you Customer Service. You might want to order at least 12 to 15 days before you need them.”

Helpful Report

Posted 6 months ago

Hello, thank you for taking the time to share your review. We regret that your delivery took more than ten days and apologize for any inconvenience this may have caused. However, we’re pleased to hear that our Customer Service Team was able to assist you promptly and ensure you received your order the following day. We thank you for your patience and have a nice day. Best Regards - ET Team

Posted 4 months ago

“I did not recieve my order. and the ticket system for communication is awful.”

Helpful Report

Posted 7 months ago

Hi Elizabeth, thanks for taking the time to leave us a review. We're sorry to hear there was a delay in the delivery of your order. Please know that our team is always available to assist with any queries via the Help Desk on our website. Upon reviewing our system, we’re pleased to see that you got in touch with us and that your order has been successfully delivered. If you need further assistance, please don’t hesitate to reach out. Best Regards - ET Team

Posted 4 months ago

“I haven’t received my order yet”

Helpful Report

Posted 7 months ago

“Product FINALLY arrived after 30 days. Everything was as I ordered it, but the delivery time is VERY sub-par!! If you're looking for something within a week I'd suggest shopping elsewhere!”

Helpful Report

Posted 8 months ago

“I love the products and prices. However, no customer service. Order dispatched august 28, 2024. Today s oct 1 and still have not received it. Sent in 2 reports but still no response.”

Helpful Report

Posted 8 months ago

Hi Kathy, thanks for leaving us a review. We apologize for the delay in your order’s arrival. Upon reviewing your correspondence with our team, I can confirm that we responded to your inquiry within a few minutes on Friday, September 27th. Kindly check your spam or junk folder in case our reply was filtered there. We are currently awaiting further updates from our delivery partner and will reach out to you as soon as we receive more information. Best Regards - ET Team

Posted 8 months ago

“I could not use the device because it was for refillables I use cartridges that fit into pen like devices. Do you have anything like that? They usually come with a charger.”

Helpful Report

Posted 8 months ago

“I did not get my last order. There is no contact information to complain about this. I would like a refund. I’m not ordering from you again. Poor customer service.”

Helpful Report

Posted 9 months ago

“Unable to complete order process as they could not verify I was a 65+ year old person.”

Helpful Report

Posted 9 months ago

“Your shipping is terrible Waited 40 days - got a refund Replacement order was 11 days ago. Carrier still doesn’t have package so I anticipate having to wait another 29 days just to get my $600 back”

Helpful Report

Posted 10 months ago

Hi Michael, thanks for taking the time to leave us a review. We apologize for any confusion and assure you that the carrier has your package and is on its way. Due to the PACT Act, we can no longer ship with USPS; FedEx, DHL, and we are now reliant on private carriers that make compliant deliveries. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). We appreciate your patience and expect your order to arrive soon. Best Regards - ET Team

Posted 10 months ago

“l was receiving the vaps from electric tobacco for over a year .then all of a sudden my zip code is no good ..”

Helpful Report

Posted 11 months ago

Hi Thomas, thanks for taking the time to leave us a review. We're sorry to hear you encountered this problem. Unfortunately, it's no longer possible to ship to your zip code at this time - this is because our carrier network cannot currently find a reliable last-mile shipper to service your area. I am sorry about this. If you would like to receive an update should we deliver to your address in the future, please follow the provided link and enter your zip code, you will then be prompted to enter your email address - This will sign you up for notifications - electrictobacconist.com/zip-code-checker. We apologise for any inconvenience caused. Best Regards - ET Team

Posted 11 months ago

“Electronic Tobacconist is wonderful.”

Helpful Report

Posted 11 months ago

“Once again I haven’t received my order”

Helpful Report

Posted 11 months ago

Hi Doris, thank you for taking the time to provide us with your feedback. We apologize for the delay in the delivery of your order and any inconvenience this may have caused. Our team is currently investigating this matter with the courier and will hopefully have an update soon. In the meantime, please respond to our team with your best contact number so we can pass it on to the delivery partner. We appreciate your understanding and patience in this matter. Best Regards - ET Team

Posted 11 months ago

“Received one order but on reorder I am not verified to order again. After numerous emails with tech support and resetting account no fix was possible. Tech support says sorry they can not identify or fix the problem, thus no way to order any product through this company. No one seems to be able to verify me. I am more than willing to send images of ID or passport. What is being verified? Age, address, or something else! No one seems to know.”

Helpful Report

Posted 11 months ago

Hi Cheryl, thank you for providing your feedback. We are sorry to hear about the difficulties you experienced. While your initial age verification was successful, there seems to be an issue with your latest order. In compliance with the PACT Act, age verification must be conducted through our system and cannot be manually verified via email. Our team is looking into this matter and we aim to resolve it promptly. We apologize for the inconvenience and appreciate your understanding. Best Regards - ET Team

Posted 11 months ago

“I am still waiting on my order,have not received any order as of 5/4/2024 at 11:00 am.I made my order on May 2,2024.”

Helpful Report

Posted 1 year ago

Hi Joseph, Thank you for taking the time to leave us a review. We apologize for the delay in the arrival of your order. Upon reviewing the tracking information, it appears that a delivery attempt was made on May 31st, but unfortunately, no one was available to receive it. The carrier will make another delivery attempt soon. Should you need further assistance, please do not hesitate to contact our customer service team. Best Regards - ET Team

Posted 1 year ago

Electric Tobacconist USA is rated 4.8 based on 35,526 reviews