Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,468 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,468 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was very good up untill this quarantine kicked in and y'all caved under the pressure with all the stores close its the perfect time to have made money online instead y'all shut down cause you didn't anticipate the traffic.”

Helpful Report

Posted 5 years ago

Hi Rafiel, We did close access to the website for a few days in order to ensure that we were able to give our existing customers the service they deserve. We're back on and giving the service we expect from ourselves. Thank you for being a customer. We truly appreciate it. ET Customer Care

Posted 5 years ago

“I orders on the 5th and was waited for 6 days with no updates; it was just stuck saying 'Shipment Received, Package Acceptance Pending', so I emailed them and they said my package would ship out yesterday. Guess what? It's still sitting in their warehouse a day later, 0 updates given. I'm done.”

Helpful Report

Posted 5 years ago

Hi, We're sorry you have experienced this delay! As you will have seen across our site, due to covid-19 issues we had delays in our shipping. That delay is now over, and we can confirm your package is on the way! We're again sorry for the delay. We are again back to our regular same-day shipping and the standard of excellence we expect from ourselves, and we hope you'll come back to experience it again. ET Customer Care

Posted 5 years ago

“I’m a bit disappointed I placed a order on Saturday April 4 for 15 cali bars almost worth 112$. This is my first time ordering from this site but I thought I would of received my package by now. I don’t know if I’ll be buying from here again depends if I get it next week or not.”

Helpful Report

Posted 5 years ago

Hi, We're sorry you have experienced this delay! As you will have seen across our site, due to covid-19 issues we had delays in our shipping. That delay is now over, and we can confirm your package is on the way! We're again sorry for the delay. We are again back to our normal same-day shipping and the standard of excellence we expect from ourselves, and we hope you'll come back to experience it again. ET Customer Care

Posted 5 years ago

“I placed an order last week , shipping status is still yet to be accepted! Come on !!”

Helpful Report

Posted 5 years ago

Hi Cody, We're sorry you have experienced this delay! As you will have seen across our site, due to covid-19 issues we had delays in our shipping. That delay is now over, and we can confirm your package is on the way! We're again sorry for the delay. We are again back to the standard of excellence we expect from ourselves, and we hope you'll come back to experience it again. ET Customer Care

Posted 5 years ago

“Not great..placed order on April 3rd and it's still sitting awaiting approval as of April 6th to leave Co.”

Helpful Report

Posted 5 years ago

Hi Kolleen, We're very sorry you've experienced this. As you would have seen on our website, due to the Covid-19 issue, we have been delayed in shipping orders. I am happy to say that your order has gone to USPS, and your location tracking will update the next time USPS scans it. Thank you for your extra patience during this unforeseen time. ET Customer Care

Posted 5 years ago

“I have always had great customer service and products from this company. I'm reading other reviews staying that despite the COVID-19, some customers have received their products at a fast pace. I've been a loyal customer but to my surprise when I track this order which was placed on April 3rd...as of April 6th it's STILL SITTING BOULDER CO...awaiting to be approved for shipment. This is such a disappointing experience.”

Helpful Report

Posted 5 years ago

Hi Kolleen, While we replied to your other review on the same order issue, we like to cover all our bases! We have been experiencing temporary delays in order shipments, but yours is with USPS and on the way! We will also be caught on this Monday and will return to our regular same-day shipping policy. Again, thank you for being a customer and for your added patience during this time. ET Customer Care

Posted 5 years ago

“The only reason i use this company is bc they take pay pal, have placed many orders and not 1 promo or discount, there shipping is slow at best of times now it's ridiculous, other companies i use are still spot on but not this place, i placed an order 4 days ago and they have not shipped, on same day orderd blankz and got that yesterday, i have found only 1 brand of nic salt i like and 1 brand of juice, they sold me a defective smok infinix and would not return my e mail, use this company if your desperate, if you want fast service, a promo or a refund steer clear, and i am now an 8th deegree Google guide so yea this review is very real they will probably not publish it but fear not i allready did.”

Helpful Report

Posted 5 years ago

Hi Timothy, We're sorry you have experienced this delay! As you will have seen across our site, due to covid-19 issues we had delays in our shipping. That delay is now over, and we're happy to see your package has arrived. We're again sorry for the delay. We are again back to the standard of excellence we expect from ourselves, and we hope you'll come back to experience it again. ET Customer Care

Posted 5 years ago

“So I ordered a day before they put up the banner and everything on their website. I was't even informed about the sudden shipping delays until I would check on my account to see that my order hadn't even moved from Boulder,CO for the past 5-7 days but on my account it would say that my order was dispatched and my items were currently on "acceptance pending", I had even received a tracking number the same day I had ordered. I contacted Electric Tobacconist about my order wondering where it had been and if I'd still be receiving my order during the time slot they had given me when I had ordered (March 31st) which was April 3-6. Just to find out that my ordered STILL hadn't even left the warehouse facilities in the past 5-7 days after I had ordered. My usps tracking number worked which is really weird and sus if my order still hadn't been "shipped out" they told me that it was an "error" in their system or something along those lines. They even said they shipped out daily so I don't understand how an order from a WEEK ago still hasn't been shipped out. It's already been a week and my patience in running thin. I even paid extra for priority but after contacting them about my situation they refunded my shipping price and said that I'd still be receiving my item via priority, which is the only reason I hadn't given them a one star. I don't know if I'll be ordering again anytime soon with them after this terrible experience.”

Helpful Report

Posted 5 years ago

Hi! We're very sorry you experienced this delay and confusion. As you can imagine, the covid issue surprised us, and while we've tried to keep everyone as up to date as possible, we know it's frustrating when your expectations are for our regular same-day shipping and you don't see that. We are working tirelessly to make a seamless experience for every customer, and we expect to be back to our normal standards by next week. In the meantime, I'm happy to report your package is in transit with USPS. Thank you for being a customer, and for your extra patience during this changing time. ET Customer Care

Posted 5 years ago

“adding on, I paid for the deliver thats supposed to be 2-3 days. now on your website, it says the delivery I paid for could take up to 7-10 days! I specifically paid for short delivery and I'm not getting it?”

Helpful Report

Posted 5 years ago

Hi Elizabeth, While there the email here wasn't associated with any account through us, we always stand behind our shipping. Normally you'll find that we give shipping for free in many situations, but if you paid for it we will stand behind that and refund your money. Just reach out to us at this link and we'll get you taken care of immediately! https://help.electrictobacconist.com/support/tickets/new ET Customer Care

Posted 5 years ago

“The tracking info given has my order sitting at Boulder, CO UPSP for the last 4 days. Your stupid not human contact helpdesk says I should wait 10 days before I can know where my shipment is. This is the most awkward site I have ever ordered from. If I ever receive my order, it will be the last I order from you. Thanks.”

Helpful Report

Posted 5 years ago

Hi Julie, Our normal standard shipping time is 3-5 days. Unfortunately, due to the environment we all now find ourselves in, we are experiencing shipping delays past our regular same-day shipping promise. We are happy to have solved your issue in the way you requested immediately, but we're sorry you experienced this delay. We do hope you'll give us another try once we're back to our normal shipping speed, which should be very soon. Thank you again for being a customer. We truly do appreciate it. ET Customer Care

Posted 5 years ago

“Disappointing, I spent $79.90 for 10 boxes of pods. There is or was an upgrade in shipping if I spend $80.00. You’d think they would round up automatically. I mean what on their website costs $0.10 cents. Geez 😒”

Helpful Report

Posted 5 years ago

Hi! We work hard to make sure that we give free priority shipping to as many customers as possible by giving them ways to get to $80. There are a number of smaller items on the site to help in that. We're sorry you experienced it this time, but we're happy you got free shipping with your order nonetheless! ET Customer Care

Posted 5 years ago

“It would be nice if like most companies they could just send me a new novo kit with the return inside. It’s too much inconvenience and I will deal with a different company.”

Helpful Report

Posted 5 years ago

“Like the quick response. Not a fan that an obvious quality issue was sent to me”

Helpful Report

Posted 5 years ago

Hi! While there's no identifying information about your order on this review, we do stand behind the products we sell. If you feel your product was faulty, please let us know at the link below and we will rectify the issue for you immediately! https://help.electrictobacconist.com/support/tickets/new ET Customer Care

Posted 5 years ago

“I use cue vapor product and you put limits on the pods (40max). That sucks! If I had other options to source this product, I would use them, however I don’t have another option. I know I’m just wasting my time here.”

Helpful Report

Posted 5 years ago

Hi Leo, We have purchasing limits for all of our products to prevent resale. It's one of the many ways in which we make sure we're only selling to verified, age-appropriate customers. We will take your suggestion, though. We're always working to update our site to make it great for every customer. ET Customer Care

Posted 5 years ago

“5 star's for quick delivery. Very unhappy with 2nd order of cartridges, very short life like they are dried out”

Helpful Report

Posted 5 years ago

Hi Timothy, Thanks for the 5 delivery stars! We also stand behind any irregularities with products. If you think your cartridges we're faulty in some way, just contact us at the link below and we'll rectify it immediately. Thank you again for being an ET customer. We really do appreciate you! ET Customer Care

Posted 5 years ago

“I ordered 2 packages of coils almost 14 days ago and have yet to receive them. My opinion is still up in the air.”

Helpful Report

Posted 5 years ago

Hi Paula! Thanks for letting us know. It does look like the package went all the way to you and was sent back. We're going to look into this and reach out to you ASAP. For future reference, you receive a tracking email for every order, and each one goes out the same day as it was placed (if it's before 4pm). We can't always control USPS, but we do stand behind our shipping. If you have issues in the future, you can get us to chase them down by letting us know here: https://help.electrictobacconist.com/support/tickets/new Look to hear from us soon in your email! ET Customer Care

Posted 5 years ago

“Didnt really do anything. Thanks next time”

Helpful Report

Posted 5 years ago

Hi! While we don't know the details of this because there is no identifying info, we certainly want to help rectify your issue. Just contact us at the link below and we'll get it sorted. https://help.electrictobacconist.com/support/tickets/new ET Customer Care

Posted 5 years ago

“I was always happy ordering from you until this last month! To my surprise you put a limit on what I can order per month and you did this without warning! I’m 73 years old my husband is 78 and you want to limit us!! And now we have to pay 13.00 per box instead of 8.99 so I won’t be ordering from you any more! Not happy 😡”

Helpful Report

Posted 5 years ago

Hi! Our product limits have been implemented to prevent resale, which is important with our products. The limits are set for one person, so if you and your husband have separate accounts, you should have no problems at all getting each of your orders. ET Customer Care

Posted 5 years ago

“I have been using ET for a couple years now and I used to have great service.. fast shipping and good quality products. However within the past few months my packages have arrived late every time and in multiple orders in a row, the product ordered did not work. I sent in a request and was sent replacements, although I was never told why 7 batteries in a row did not work. The replacements I received were also broken and I was never able to get a response on the follow up.”

Helpful Report

Posted 5 years ago

Hi! We're definitely still the same! Most of our employees are still here from years ago (it's a pretty great place to work!) We reply to every ticket we receive in the same day (our hours are 9-5 MST) so check your spam or junk folders. We also always stand behind all of our products. (The warranty can be found on the product page.) Please let us know your info at the link below and we'll get this sorted out for you asap! https://help.electrictobacconist.com/support/tickets/new ET Customer Care

Posted 5 years ago

“Prices should include taxes.”

Helpful Report

Posted 5 years ago

Hi! We do include taxes in the price as early as we can in the checkout. As State taxes vary, we have to know which State the order is being purchased in before we can apply taxes. Unfortunately, every website that includes taxes must do the same. Sorry for the inconvenience, but hopefully our prices and shipping already being the lowest will help! ET Customer Care

Posted 5 years ago

Electric Tobacconist USA is rated 4.8 based on 35,468 reviews