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Electric Tobacconist USA Reviews

4.8 Rating 35,094 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

Company Reviews

Product Reviews

4.8

Based on 35,094 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 27th March 2021

Electric Tobacconist USA 5 star review on 27th March 2021

Electric Tobacconist USA 5 star review on 22nd March 2021

Electric Tobacconist USA 5 star review on 20th March 2021

Electric Tobacconist USA 5 star review on 28th February 2021

Electric Tobacconist USA 5 star review on 19th February 2021

Electric Tobacconist USA 5 star review on 24th January 2021

89

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tracking info given has my order sitting at Boulder, CO UPSP for the last 4 days. Your stupid not human contact helpdesk says I should wait 10 days before I can know where my shipment is. This is the most awkward site I have ever ordered from. If I ever receive my order, it will be the last I order from you. Thanks.”

Posted 4 years ago

Hi Julie, Our normal standard shipping time is 3-5 days. Unfortunately, due to the environment we all now find ourselves in, we are experiencing shipping delays past our regular same-day shipping promise. We are happy to have solved your issue in the way you requested immediately, but we're sorry you experienced this delay. We do hope you'll give us another try once we're back to our normal shipping speed, which should be very soon. Thank you again for being a customer. We truly do appreciate it. ET Customer Care

Posted 4 years ago

“Disappointing, I spent $79.90 for 10 boxes of pods. There is or was an upgrade in shipping if I spend $80.00. You’d think they would round up automatically. I mean what on their website costs $0.10 cents. Geez 😒”

Posted 4 years ago

Hi! We work hard to make sure that we give free priority shipping to as many customers as possible by giving them ways to get to $80. There are a number of smaller items on the site to help in that. We're sorry you experienced it this time, but we're happy you got free shipping with your order nonetheless! ET Customer Care

Posted 4 years ago

“It would be nice if like most companies they could just send me a new novo kit with the return inside. It’s too much inconvenience and I will deal with a different company.”

Posted 4 years ago

“Like the quick response. Not a fan that an obvious quality issue was sent to me”

Posted 4 years ago

Hi! While there's no identifying information about your order on this review, we do stand behind the products we sell. If you feel your product was faulty, please let us know at the link below and we will rectify the issue for you immediately! https://help.electrictobacconist.com/support/tickets/new ET Customer Care

Posted 4 years ago

“I use cue vapor product and you put limits on the pods (40max). That sucks! If I had other options to source this product, I would use them, however I don’t have another option. I know I’m just wasting my time here.”

Posted 4 years ago

Hi Leo, We have purchasing limits for all of our products to prevent resale. It's one of the many ways in which we make sure we're only selling to verified, age-appropriate customers. We will take your suggestion, though. We're always working to update our site to make it great for every customer. ET Customer Care

Posted 4 years ago

“5 star's for quick delivery. Very unhappy with 2nd order of cartridges, very short life like they are dried out”

Posted 4 years ago

Hi Timothy, Thanks for the 5 delivery stars! We also stand behind any irregularities with products. If you think your cartridges we're faulty in some way, just contact us at the link below and we'll rectify it immediately. Thank you again for being an ET customer. We really do appreciate you! ET Customer Care

Posted 4 years ago

“I ordered 2 packages of coils almost 14 days ago and have yet to receive them. My opinion is still up in the air.”

Posted 4 years ago

Hi Paula! Thanks for letting us know. It does look like the package went all the way to you and was sent back. We're going to look into this and reach out to you ASAP. For future reference, you receive a tracking email for every order, and each one goes out the same day as it was placed (if it's before 4pm). We can't always control USPS, but we do stand behind our shipping. If you have issues in the future, you can get us to chase them down by letting us know here: https://help.electrictobacconist.com/support/tickets/new Look to hear from us soon in your email! ET Customer Care

Posted 4 years ago

“Didnt really do anything. Thanks next time”

Posted 4 years ago

Hi! While we don't know the details of this because there is no identifying info, we certainly want to help rectify your issue. Just contact us at the link below and we'll get it sorted. https://help.electrictobacconist.com/support/tickets/new ET Customer Care

Posted 4 years ago

“I was always happy ordering from you until this last month! To my surprise you put a limit on what I can order per month and you did this without warning! I’m 73 years old my husband is 78 and you want to limit us!! And now we have to pay 13.00 per box instead of 8.99 so I won’t be ordering from you any more! Not happy 😡”

Posted 4 years ago

Hi! Our product limits have been implemented to prevent resale, which is important with our products. The limits are set for one person, so if you and your husband have separate accounts, you should have no problems at all getting each of your orders. ET Customer Care

Posted 4 years ago

“I have been using ET for a couple years now and I used to have great service.. fast shipping and good quality products. However within the past few months my packages have arrived late every time and in multiple orders in a row, the product ordered did not work. I sent in a request and was sent replacements, although I was never told why 7 batteries in a row did not work. The replacements I received were also broken and I was never able to get a response on the follow up.”

Posted 4 years ago

Hi! We're definitely still the same! Most of our employees are still here from years ago (it's a pretty great place to work!) We reply to every ticket we receive in the same day (our hours are 9-5 MST) so check your spam or junk folders. We also always stand behind all of our products. (The warranty can be found on the product page.) Please let us know your info at the link below and we'll get this sorted out for you asap! https://help.electrictobacconist.com/support/tickets/new ET Customer Care

Posted 4 years ago

“Prices should include taxes.”

Posted 4 years ago

Hi! We do include taxes in the price as early as we can in the checkout. As State taxes vary, we have to know which State the order is being purchased in before we can apply taxes. Unfortunately, every website that includes taxes must do the same. Sorry for the inconvenience, but hopefully our prices and shipping already being the lowest will help! ET Customer Care

Posted 4 years ago

“I don't know what happened, but they used to be a lot better in every aspect. I'm now looking elsewhere for my cartridges.”

Posted 4 years ago

Hi, While there isn't any identifying information on this review to be able to figure out what issue you're referring to, we work every day to create the best experience possible for our customers! We'd love to hear what your concerns are! You can let us know here: https://help.electrictobacconist.com/support/tickets/new Thanks for your help! ET Customer Care

Posted 4 years ago

“Web site is terrible.”

Posted 4 years ago

Hello! We work hard to have one of the best, easiest platforms to work with for all of our customers. We're certainly not perfect, though (yet!), and we'd love your feedback on how to be better. Just email us at the link below, and you'll be surprised at how hard we work to improve! https://help.electrictobacconist.com/support/tickets/new Thanks! ET Customer Care

Posted 4 years ago

“Send a email a few days ago with no response. I received a box (lose disposables) that have to short of a life. I buy these all the time from other companies and there was minimal battery life.”

Posted 4 years ago

Hi Judi! Apologies for the delay. We're searching for your email but can't find it. We always answer emails same-day (considering our hours are 9-5 MT). We're happy to help with any issue you're having, though. We'll send you an email through our helpdesk (hello@electrictobacconist.com) to solve your issue ASAP. Looking forward to solving this! ET Customer Care

Posted 4 years ago

“I bought 2 Of them and one never worked and the other just burned up in the same day! And I can’t exchange or get a refund.”

Posted 4 years ago

Hi Zachery, We're sorry to hear you are having these issues. We would love to help you right this situation, you can submit a ticket at the link below and we can get you taken care of, we look forward to hearing from you. https://help.electrictobacconist.com/support/tickets/new

Posted 4 years ago

“Only two online stores have I enjoyed. but, ElectricTobaccoist are reallreshipy speedy getting my order out the same I could brag on their customerservice all day long, beacuse one order never made it out of Colorado. They reshipped it priority mail for free. I messaged then on a saturday and received my package the following monday... ONE MORE Then I'll leave you all alone. Prices on juice are the best on the net. I wish you kept more RTA's in stock but thats minorl. I ordered 4 bottles of juice Wed Evening (I'm in BFE in SWVA) well, I got my order today.!!!!!!! No special shipping or anything.. This company is the best I"ve dealt with More so than my local shops. My apologies for poor punctuation and grammar. My keyboard sometimes lets me hit the mouseaccidently and it types wherever. 6 out of 5 everytime I've ordered.. Superb.. Thanks to everyone who makes the electrictobaconist”

Posted 4 years ago

“I tried several times to make a purchase, and on checkout, there continued to be a charge for the "free" unit...this is poor response to your own advertising! Mike Ford”

Posted 4 years ago

Hi Mike, When we have promotions you will see where the discount is applied just above the total as a negative amount. We are sorry you experienced a difficult checkout. If you contact our Help Desk we will be happy to walk you through this! https://help.electrictobacconist.com/support/tickets/new -Electric Tobacconist Customer Care

Posted 4 years ago

“This was my first time ordering from Electronic Tobacconist, I received the wrong order in the mail and although the shipping was fast I’m disappointed and out $13. Not a good first impression.”

Posted 4 years ago

Good afternoon, We are so sorry to hear you received the wrong product! I had a chance to research your account and it looks like our team sent you the correct coils free of charge yesterday. Should you have any further concerns please feel free to contact our Help Desk: https://help.electrictobacconist.com/support/tickets/new -Electric Tobacconist Customer Care

Posted 4 years ago

“Website glitched on payment three times.”

Posted 4 years ago

Good morning, We hate to hear this. Our website processes thousands of orders daily and we rarely see issues, however we apologize for your negative experience. I realize this post is anonymous but have you reached out to our Help Desk to get assistance? They are always more than happy to help and terrific at solving problems! https://help.electrictobacconist.com/support/tickets/new -Electric Tobacconist

Posted 4 years ago

“I still have not received my orde they are being very complicated”

Posted 4 years ago

Hi Eliza, We are very sorry to hear you have not received your package. I can confirm your order shipped out via USPS the day you placed it but unfortunately it did not end up in your hands. I see that you have been in correspondence with our Customer Care team about this issue and I can assure you they take great care of you. -Electric Tobacconist

Posted 4 years ago

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Electric Tobacconist USA is rated 4.8 based on 35,094 reviews