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Electric Tobacconist USA Reviews

4.8 Rating 35,115 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

Company Reviews

Product Reviews

4.8

Based on 35,115 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 27th March 2021

Electric Tobacconist USA 5 star review on 27th March 2021

Electric Tobacconist USA 5 star review on 22nd March 2021

Electric Tobacconist USA 5 star review on 20th March 2021

Electric Tobacconist USA 5 star review on 28th February 2021

Electric Tobacconist USA 5 star review on 19th February 2021

Electric Tobacconist USA 5 star review on 24th January 2021

89

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used to be extremely pleased with this company. But as of my last order, I am disgusted with their customer service. One of my juice items came opened. I emailed the company immediately. Chandler responded by stating they do not accept opened returns and that the item was prolly opened during shipping. Really? A twist off, safety sealed cap on a bottle was opened during shipping? But yet my other items arrived in perfect condition. There is no logic in that. So now I see there is a problem with this company standing behind the products they sell. Long story short, I sent the item back and was told to expect a refund, which I have not gotten yet.”

Posted 4 years ago

Hi Susan, We are very sorry you had this experience with your e-liquid. We received your return yesterday and we issued your refund as soon as we process your return. Unfortunately, refunds can take up to 3-5 days to process, but the funds will be returned to your account soon! We truly apologize for any inconvenience this situation has caused. Best, Selina Customer Care

Posted 4 years ago

“Products arrived quickly but when there was a problem, they did not respond to fix the issue.”

Posted 4 years ago

Hi, We are very sorry you did not receive our response to your ticket. Sometimes our emails can end up in your spam folder. We have reached out to you again in hopes of rectifying this issue for you. We look forward to hearing back from you. Best regards, Jeff Customer Care Electric Tobacconist

Posted 4 years ago

“I recently returned e-juice that was not opened or used and they sent me an email stating that they couldn’t accept the return due the the product being opened(which it was not) and they they wanted to send it back to me, I emailed them and said go right ahead and send it back and that the product was not opened or used and that I will never buy from them again, I received an immediate email from them stating that they had issued me a credit for the return! It’s funny how suddenly they issued a credit after I told them I would not purchase from them again.”

Posted 5 years ago

Hi Richard, Unfortunately, we cannot resell products that have been used or opened. We did credit your account with us the full amount of your purchase in in-store credit as liquids can sometimes break their seal during transit. We apologize for any issue that may have stemmed from this and hope this information helps clarify the situation! Todd Customer Care Electric Tobacconist

Posted 5 years ago

“This website - and the company behind it - needs a lot of work. First of all, there's no method for contacting the vendor. No online chat, no email address, and no telephone number to call. Secondly, there's a problem in the ordering system. I thought I'd ordered 4 items but paid for (and received) 8 items. I'm pretty handy with online storefronts and am 99% sure I got it right and they didn't. Third, the items I normally purchase are no longer available with no explanation about why those items were discontinued. Fourth - and most troubling to me - the product packaging has changed and again with notice or explanation. For products like this, that's unsettling. I liked shopping with Totally Wicked. I was comfortable with them for several years, but I don't like shopping with Electric Tobacconist (or any other vendor whom I cannot contact) and will not shop with them again.”

Posted 5 years ago

Hi Kevin, We're sorry to hear that you may have experienced any issues with ordering on our website and we've reached out to you over email to clarify any problems that may have occurred. In addition, Totally Wicked has partnered with the Electric Tobacconist to be their sole retailer in the United States and any change to their products are decided and put into effect by Totally Wicked. We look forward to hearing back from you! Todd Customer Care Electric Tobacconist

Posted 5 years ago

“Unprofessional customer service.”

Posted 5 years ago

Hi, We will reach out to you upon receiving and processing your defective return. If there is anything else we can help you with, please reach out to our Help Desk and we will be more than happy to assist you with any issues or questions you may have. Best regards, Jeff Customer Care Electric Tobacconist

Posted 5 years ago

“Way too much hassel to buy online from this company. Buy local.”

Posted 5 years ago

Hi William. We are very sorry to hear you were experiencing difficulties while shopping on our site. Please reach out to our Helpdesk with the issue you are encountering and we will be more than happy to assist you. Best regards, Jeff Customer Care Electric Tobacconist

Posted 5 years ago

“Product was delivered to another person by USPS. Contacted you guys to let you know and for help resolving this issue, but I never received a response.”

Posted 5 years ago

Hi Samson, We are very sorry to hear you did not receive our reply to your ticket. We have reached out to you again through the email address associated with your account. We look forward to hearing back from you so we can rectify this situation for you. Best regards, Jeff Customer Care Electric Tobacconist.

Posted 5 years ago

“Disappointed in shipping prices..”

Posted 5 years ago

Hi Juanita, We offer free shipping on all orders over $20 and a free upgrade to priority shipping on orders over $80. I can confirm you did receive free shipping on your order. Please always feel free to reach to us with any issues or questions you may have at electrictobacconist.com/help. Best regards, Jeff Customer Care Electric tobacconist.

Posted 5 years ago

“ordered 2 products. didnt like them. sent them back for refund. havent seen refund yet.”

Posted 5 years ago

Hi Christopher, We have received and processed your return this weekend. Please allow 3-5 days for your refund to process. We hope this information helps and apologize for any inconvenience. Best regards, Jeff Customer Care Electric Tobacconist

Posted 5 years ago

“I bought a boulder also the site it was broken and I kept on trying to contact them and no one answered back”

Posted 5 years ago

Hi James! Our Customer Care team operates between the 9AM and 5PM throughout the week and reached out to you via your Help Desk ticket this morning. We look forward to hearing back from you to help resolve any issue you may be experiencing with your device. Sincerely, Todd Customer Care Electric Tobacconist

Posted 5 years ago

“I understand the no return policy. There should be a review of each case. I received unsuitable products.”

Posted 5 years ago

Hi Michael, Unfortunately, as stated in our returns policy on our website, we cannot accept opened and used products in exchange for other products, refunds or in-store credit. We hope you understand that all items we carry are consumable and if a device is not faulty we cannot process a return. We've reached out to you via email with a discount code for your next purchase to help rectify this issue! Best Regards, Todd Customer Care Electric Tobacconist

Posted 5 years ago

“I’m writing this review, but knowing the people who work for customer service, I highly doubt that I’ll be acknowledged for my review. Customer service not only made me wait for weeks to “fix” the issue of my friend and I not receiving our packages, but as well didn’t even bother to refund us or at least send new packages after together losing a total of 100$ in product. I’m giving it a 2 because, regardless of the horrible customer service, it’s a decent website with lots of products. If it weren’t for the decency of the site, I would’ve given this review a 1, customer service is of no help in any way honestly. The whole situation upset me even more, because I’ve been a loyal customer to this site ever since I found it. It’s upsetting that they didn’t care enough to help out a customer who didn’t want to be out of 100$ for nothing and who has purchased so much prior; even after being completely dismissed, I still buy from this website. I still buy from here because there’s no where else good to buy it; if there was I’d hop right off this site, because I get irritated every time I think about that time where this website practically stole 100$ from me.”

Posted 5 years ago

Hi Talia, We've made every effort to rectify this situation you've experienced and we are sincerely apologetic that we were unable to find a solution. We've supplied you with a discount code to help resolve your issue and, please, always feel free to reach out to us through our Help Desk and we will do absolutely everything within our means and policies to assist you. Sincerely, Todd Customer Care Electric Tobacconist

Posted 5 years ago

“My order seemed to have been lost in the mail and by instruction of the ET site I waited 10 days before reporting it to them. When I reported the situation, the rep was polite but informed me I had to wait another 15 days and contact them again if it doesn’t arrive. My address was verified as correct which makes me wonder how my package just dropped from the USPS tracking. Not pleased with the additional wait time considering I purchased a supply to hold me till my package arrives.”

Posted 5 years ago

Hi, When orders are shipping outside of the United States we ask customers to wait at least 15 days before we can reship the package. It appears your order has arrived in Guam this morning and you should be receiving your package shortly. We apologize for the delay and hope this information helps. Best regards, Jeff Customer Care Electric Tobacconist

Posted 5 years ago

“ET has been great for the better part of a year. Recently they haven't shipped my last 2 orders and I've lost over $100 in orders. It's been over a month since I got ripped off my first order and still no refund.”

Posted 5 years ago

Hi, Unfortunately, your payment was declined during the checkout process and because of this, your order did not ship out. We have emailed you explaining why the payment was declined and how to prevent it from happening again. We hope this information helps and apologize for any inconvenience. Best regards, Jeff Customer Care Electric tobacconist.

Posted 5 years ago

“For the second time, my order was shipped to my billing address instead of my shipping address. I caught it the first time. Missed it this time...lost $30.00. Done with this company.”

Posted 5 years ago

“NO,YOU DON'T RECTIFY ORDERS--AND YOU DON'T HAVE A NUMBER WHERE YOU CAN CALL AND TALK TO SOMEONE!!!!!!!!”

Posted 5 years ago

Hi Alice, We're sorry to hear you experienced issues with one of your purchases. We've reached out to you via email to see if there is anything at all that we can do to help. We look forward to hearing from you and assisting you. Todd Customer Care Electric Tobacconist

Posted 5 years ago

“I’ve placed 2 orders. And neither have come the day I have been given as the delivery date. The first was 4 days past, the second order- we are on day 2 after the originally provided date.”

Posted 5 years ago

Hi Dan, We are very sorry to hear your order did not arrive by the predicted delivery date. Please keep in mind standard shipping can take up to 5-7 business days to be delivered and the date you see on your tracking link is just an estimate. If you do not receive your order within 10 business days please reach out to our helpdesk and we can assist you further. www.electrictobacconist.com/help Best regards, Jeff Customer Care Electric Tobacconist

Posted 5 years ago

“I enjoy the product but find it completely unexceptionable that when I placed my order and paid for my purchase, it told me that I would have to wait two weeks for my order (which I have yet to receive). If I had known that it would take so long I would have paid the extra cost for faster shipping.”

Posted 5 years ago

Hi Joseph, We are very sorry to hear you are experiencing a delay with receiving your order. We have reached out to through our Help Desk and will rectify this situation immediately. Please respond to our email and we can assist you further. Best regards, Jeff Customer Care Electric Tobacconist.

Posted 5 years ago

“I had a problem with some of the Solo refills. Many of them that I have purchased over the last several months have been defective. These are expensive refills and I didn’t complain until now. I recently tried to contact the company to get a replacement or my money back. I didn’t get a number but an opportunity to leave a email. It’s been days and I still have not heard from them.”

Posted 5 years ago

Hi Nancy, We are very sorry to hear you did not receive our response to your ticket. We have reached out to you again from our HelpDesk. Please check your spam/junk folder to ensure you received our email! Best regards, Jeff Customer Care Electric Tobacconist.

Posted 5 years ago

“Very slow site”

Posted 5 years ago

Hi, We are very sorry to hear you were experiencing slowdowns with our site, we apologize for the inconvenience this may have caused. Please always feel free to reach out to our helpdesk with any issues or questions you may have at www.electrictobacconist.com/help. Best regards, Jeff Customer Care Electric Tobacconist

Posted 5 years ago

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Electric Tobacconist USA is rated 4.8 based on 35,115 reviews