Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,561 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,561 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At first it was great then had to wait 2 days to place my order so they could verify my government issued id along with my ss# all a bit extreme to buy vape products!! Then it went decent got my order in 2 days. Open it very very excited to find out that it was missing 2 off my extra pods I'd paid for that go to my new sorin air. Then I fill my ood with what's supposed to be sweet fruity cereal milk vape and oh ewww it's cinnamon almost a cinnamon cereal it's not horrible but definitely not what the their webpage states that it is nor is it whay I wanted. So basically was left with an overall unsatisfied experience!!! Not to mention the Sorin air I bought has a huge scratch/ gouge out of the middle of it. Isn't that nice hey man check out my new sorin oh Don't mind that it looks like it was thrown down the stairs it's how I got it brand-new! :( other experiences with them were amazing just not this time”

Helpful Report

Posted 5 years ago

Hi Jailee, Electric Tobacconist abides by all federal, state and local laws. All orders placed on our site are age verified as part of the checkout process. If credit card or billing address verification is unable to match website users to our third party database, we ask to see a copy of that person's identification. If proper identification is not provided, we do not accept the order. We are very sorry you were having issues with your product! Our Customer Care team will reach out to you today in order to discuss a resolution.

Posted 5 years ago

“My last order took eight days to get here. I'm not happy that you don't carry the tanks that are compatible with the batteries that I have. I don't like that you can't talk to someone directly, and you have to wait for an email answer, and it's usually half an answer.”

Helpful Report

Posted 5 years ago

Hi Valerie, We appreciate your concern. Unfortunately we do not run a phone support or advice line. We need to be able to log all issues via email so we can keep complete records of everything. We take a lot of pride in our expeditious shipping and I see that your order was delivered in 4 days. If you would prefer a quicker route we also offer Priority Express! Regarding your tanks, I have brought your concern to our Procurement department and always appreciate this type of feedback! Should you have any issues in the future please feel free to reach out to our Help Desk at any time! https://help.electrictobacconist.com/support/home -Electric Tobacconist Customer Care

Posted 5 years ago

“To place an order on your website I had to use my credit card only, it would not let me use my credit/debt card. I used 2 different debt cards and it would not accept them. On my 3rd try I had to use my credit card. I went through that time, but is a pain in the behind because I would rather use my debt card.”

Helpful Report

Posted 5 years ago

Hello, We appreciate this feedback! We are more than happy to take debt cards as a payment. I had a chance to look at your account history and it seems the issue was on your bank's side, which was declining the attempted debit card orders for a reason we cannot see. If you'd like to discuss the issue further please feel free to reach out to our Help Desk at any time! https://help.electrictobacconist.com/support/home -Electric Tobacconist Customer care

Posted 5 years ago

“I ordered on Wednesday and it’s Tuesday and I haven’t received my order. I haven’t received either the regular mail order or the two day order. Plus I’ve seen the Vuse Solo cartridges for $7.99 as opposed to $8.99 on this website.”

Helpful Report

Posted 5 years ago

Hi Mitchell, Thank you for reaching out! We are in the process of looking at your account and will contact you privately today. -Electric Tobacconist Customer Care

Posted 5 years ago

“Have not recieved product yet to review. Ordered 10/5 on 10/7 in Boulder, 10/8 in Denver, 10/11 in San Francisco, 10/13 in Los Angels, 10/16 in transit to next facility, where ever that may be. Next time I suggest do not use USPS!”

Helpful Report

Posted 5 years ago

Hi Frances, We apologize for the delay with your shipment. I have checked your tracking information and it appears your order has arrived in your locality and will be delivered within the next 1-2 days. We hope this information helps and please always feel free to reach out to us at electrictobbaconist.com/help. Best regards, Customer Care Electric Tobacconist

Posted 5 years ago

“The Help desk feature on the website is not working properly.”

Helpful Report

Posted 5 years ago

Hi Colette, Our IT team has confirmed the Help Desk is working correctly. We will reach out to you privately in order to further discuss your concerns.

Posted 5 years ago

“last 2 orders very disappointed---request return/refund. thanks”

Helpful Report

Posted 5 years ago

Hi Evelyn, I will reach out to you privately today to address your concern. -Director of Customer Care

Posted 5 years ago

“I buy all of my Phix pods and phix vapors from here. The website is easy to use and efficient, but that’s about all I can say on the positive. The customer service is really really really bad. If any product you ordered doesn’t work, the process of getting a replacement is a nightmare!!!! It takes forever to get your new product. Not to mention more than half the time the ones they send back to me have the exact same issues as the ones I sent back to them!!! The only reason I buy from here is that they have pretty decent pricing. There has been many many many times over the last several years that I have been so fed up that I swore to myself I would never buy from them again. Old habits die hard I guess. It has been some time since I’ve had to return a product because I started buying my Phix vapors from a local store because I got so sick of them sending me faulty products. I’m not sure if they have improved their return system. I’m sure I won’t win the $100 for this review but it needed to be said. They will probably give it to someone who gives them a raving review. Well I’ve been a customer for almost 4 years. I still have to say that in comparison to my other online experiences that Electronic Tobaccnist USA doesn’t really don’t care about the customer... it’s all about the $$$, unless you make a big fuss and threaten to post a negative review, on then of course they are all over it. My personal assistant also uses a Phix Vapor and used to also order her products from Electrric Tobacconist USA but she got so sick of the faulty products and then again a terrible time trying to return her product for a new one. For example, the last time I ordered a New Phix vapor, I actually ordered 2 of them and I ended up having to return both of them!!! It took over a week to finally be able to speak with a human being and then when they sent me the packing slip to mail the broken vapors back they gave me the WRONG address on the sticker so they package was returned 2 weeks later and I had to start all over. SERIOUSLY!!!! What a nightmare!!! I can only give them 2/5 because of these and many more reason and I feel like even 2 stars is incredibly generous. Sorry Electric Tobacconist USA you need some serious work.”

Helpful Report

Posted 5 years ago

Hi Kristie, I am very sorry to hear you are disappointed in our company. We take pride in our excellent customer service, therefore I take reviews like this to heart. I will be reaching out to you privately and immediately in order to address your concerns. -Director of Customer Care

Posted 5 years ago

“The juice I order from your company is great. My husband uses the fin e-cigs with the disposable cartamizors and uses the tobacco flavors bold or mild. You have been out of these flavors for a long time now. I mistakingly ordered the menthol because the packaging changed and I didnt look or read closely enough. I was excited that the bold flavor was finally in stock. I ordered menthol bold, 12 packs of the cartamizors. They were menthol bold instead of tobacco bold. Now we are left with with those and money spent on product we won’t use and can’t return. You are still out of tobacco flavors bold or mild. My husband loves the tobacco flavors and has spent hundreds on them to your company and will continue if you ever get the tobacco flavors in stock. Your prices beat everyone’s and the products are good quality. The shipping is always timely.”

Helpful Report

Posted 5 years ago

Hi Darlene, We have sent you an email containing instructions on how you can return your undesired products back to us for a refund. Additionally, we are working with our suppliers to get the out of stock FIN cartomizers back on our shelves as soon as possible. We hope this helps and please always feel free to reach out to us with any questions or issues you may have. Best regards, Jeff Customer Care Electric Tobacconist

Posted 5 years ago

“Fast delivery,good price but purchased 4 and 1 didn't work”

Helpful Report

Posted 6 years ago

Hi Albert, Thanks for the review. We are very sorry to hear you had an issue with one of your products. We have reached out to the email address associated with your account to rectify this issue for you. We look forward to hearing back from you. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“I am so frustrated with continually buying batteries for my vuse ecig!!!!! I have purchased 25 in the past year!!! Why do they stop working in such a short time?? I charge them correctly. I have a bag of defective/non - working ones. Ugh!”

Helpful Report

Posted 6 years ago

HI Nancy, We are very sorry you have had a bad experience with VUSE, as a quality brand this is unusual. I can see you have purchased three batteries from our store. We have contacted the email address associated with your account to rectify this issue for you. If you ever have any issues or questions please always feel free to reach out to us at electrictobacconist.com/help. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“I used to be extremely pleased with this company. But as of my last order, I am disgusted with their customer service. One of my juice items came opened. I emailed the company immediately. Chandler responded by stating they do not accept opened returns and that the item was prolly opened during shipping. Really? A twist off, safety sealed cap on a bottle was opened during shipping? But yet my other items arrived in perfect condition. There is no logic in that. So now I see there is a problem with this company standing behind the products they sell. Long story short, I sent the item back and was told to expect a refund, which I have not gotten yet.”

Helpful Report

Posted 6 years ago

Hi Susan, We are very sorry you had this experience with your e-liquid. We received your return yesterday and we issued your refund as soon as we process your return. Unfortunately, refunds can take up to 3-5 days to process, but the funds will be returned to your account soon! We truly apologize for any inconvenience this situation has caused. Best, Selina Customer Care

Posted 6 years ago

“Products arrived quickly but when there was a problem, they did not respond to fix the issue.”

Helpful Report

Posted 6 years ago

Hi, We are very sorry you did not receive our response to your ticket. Sometimes our emails can end up in your spam folder. We have reached out to you again in hopes of rectifying this issue for you. We look forward to hearing back from you. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“I recently returned e-juice that was not opened or used and they sent me an email stating that they couldn’t accept the return due the the product being opened(which it was not) and they they wanted to send it back to me, I emailed them and said go right ahead and send it back and that the product was not opened or used and that I will never buy from them again, I received an immediate email from them stating that they had issued me a credit for the return! It’s funny how suddenly they issued a credit after I told them I would not purchase from them again.”

Helpful Report

Posted 6 years ago

Hi Richard, Unfortunately, we cannot resell products that have been used or opened. We did credit your account with us the full amount of your purchase in in-store credit as liquids can sometimes break their seal during transit. We apologize for any issue that may have stemmed from this and hope this information helps clarify the situation! Todd Customer Care Electric Tobacconist

Posted 6 years ago

“This website - and the company behind it - needs a lot of work. First of all, there's no method for contacting the vendor. No online chat, no email address, and no telephone number to call. Secondly, there's a problem in the ordering system. I thought I'd ordered 4 items but paid for (and received) 8 items. I'm pretty handy with online storefronts and am 99% sure I got it right and they didn't. Third, the items I normally purchase are no longer available with no explanation about why those items were discontinued. Fourth - and most troubling to me - the product packaging has changed and again with notice or explanation. For products like this, that's unsettling. I liked shopping with Totally Wicked. I was comfortable with them for several years, but I don't like shopping with Electric Tobacconist (or any other vendor whom I cannot contact) and will not shop with them again.”

Helpful Report

Posted 6 years ago

Hi Kevin, We're sorry to hear that you may have experienced any issues with ordering on our website and we've reached out to you over email to clarify any problems that may have occurred. In addition, Totally Wicked has partnered with the Electric Tobacconist to be their sole retailer in the United States and any change to their products are decided and put into effect by Totally Wicked. We look forward to hearing back from you! Todd Customer Care Electric Tobacconist

Posted 6 years ago

“Unprofessional customer service.”

Helpful Report

Posted 6 years ago

Hi, We will reach out to you upon receiving and processing your defective return. If there is anything else we can help you with, please reach out to our Help Desk and we will be more than happy to assist you with any issues or questions you may have. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“Way too much hassel to buy online from this company. Buy local.”

Helpful Report

Posted 6 years ago

Hi William. We are very sorry to hear you were experiencing difficulties while shopping on our site. Please reach out to our Helpdesk with the issue you are encountering and we will be more than happy to assist you. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“Product was delivered to another person by USPS. Contacted you guys to let you know and for help resolving this issue, but I never received a response.”

Helpful Report

Posted 6 years ago

Hi Samson, We are very sorry to hear you did not receive our reply to your ticket. We have reached out to you again through the email address associated with your account. We look forward to hearing back from you so we can rectify this situation for you. Best regards, Jeff Customer Care Electric Tobacconist.

Posted 6 years ago

“Disappointed in shipping prices..”

Helpful Report

Posted 6 years ago

Hi Juanita, We offer free shipping on all orders over $20 and a free upgrade to priority shipping on orders over $80. I can confirm you did receive free shipping on your order. Please always feel free to reach to us with any issues or questions you may have at electrictobacconist.com/help. Best regards, Jeff Customer Care Electric tobacconist.

Posted 6 years ago

“ordered 2 products. didnt like them. sent them back for refund. havent seen refund yet.”

Helpful Report

Posted 6 years ago

Hi Christopher, We have received and processed your return this weekend. Please allow 3-5 days for your refund to process. We hope this information helps and apologize for any inconvenience. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,561 reviews