Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,561 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,561 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a boulder also the site it was broken and I kept on trying to contact them and no one answered back”

Helpful Report

Posted 6 years ago

Hi James! Our Customer Care team operates between the 9AM and 5PM throughout the week and reached out to you via your Help Desk ticket this morning. We look forward to hearing back from you to help resolve any issue you may be experiencing with your device. Sincerely, Todd Customer Care Electric Tobacconist

Posted 6 years ago

“I understand the no return policy. There should be a review of each case. I received unsuitable products.”

Helpful Report

Posted 6 years ago

Hi Michael, Unfortunately, as stated in our returns policy on our website, we cannot accept opened and used products in exchange for other products, refunds or in-store credit. We hope you understand that all items we carry are consumable and if a device is not faulty we cannot process a return. We've reached out to you via email with a discount code for your next purchase to help rectify this issue! Best Regards, Todd Customer Care Electric Tobacconist

Posted 6 years ago

“I’m writing this review, but knowing the people who work for customer service, I highly doubt that I’ll be acknowledged for my review. Customer service not only made me wait for weeks to “fix” the issue of my friend and I not receiving our packages, but as well didn’t even bother to refund us or at least send new packages after together losing a total of 100$ in product. I’m giving it a 2 because, regardless of the horrible customer service, it’s a decent website with lots of products. If it weren’t for the decency of the site, I would’ve given this review a 1, customer service is of no help in any way honestly. The whole situation upset me even more, because I’ve been a loyal customer to this site ever since I found it. It’s upsetting that they didn’t care enough to help out a customer who didn’t want to be out of 100$ for nothing and who has purchased so much prior; even after being completely dismissed, I still buy from this website. I still buy from here because there’s no where else good to buy it; if there was I’d hop right off this site, because I get irritated every time I think about that time where this website practically stole 100$ from me.”

Helpful Report

Posted 6 years ago

Hi Talia, We've made every effort to rectify this situation you've experienced and we are sincerely apologetic that we were unable to find a solution. We've supplied you with a discount code to help resolve your issue and, please, always feel free to reach out to us through our Help Desk and we will do absolutely everything within our means and policies to assist you. Sincerely, Todd Customer Care Electric Tobacconist

Posted 6 years ago

“My order seemed to have been lost in the mail and by instruction of the ET site I waited 10 days before reporting it to them. When I reported the situation, the rep was polite but informed me I had to wait another 15 days and contact them again if it doesn’t arrive. My address was verified as correct which makes me wonder how my package just dropped from the USPS tracking. Not pleased with the additional wait time considering I purchased a supply to hold me till my package arrives.”

Helpful Report

Posted 6 years ago

Hi, When orders are shipping outside of the United States we ask customers to wait at least 15 days before we can reship the package. It appears your order has arrived in Guam this morning and you should be receiving your package shortly. We apologize for the delay and hope this information helps. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“ET has been great for the better part of a year. Recently they haven't shipped my last 2 orders and I've lost over $100 in orders. It's been over a month since I got ripped off my first order and still no refund.”

Helpful Report

Posted 6 years ago

Hi, Unfortunately, your payment was declined during the checkout process and because of this, your order did not ship out. We have emailed you explaining why the payment was declined and how to prevent it from happening again. We hope this information helps and apologize for any inconvenience. Best regards, Jeff Customer Care Electric tobacconist.

Posted 6 years ago

“For the second time, my order was shipped to my billing address instead of my shipping address. I caught it the first time. Missed it this time...lost $30.00. Done with this company.”

Helpful Report

Posted 6 years ago

“NO,YOU DON'T RECTIFY ORDERS--AND YOU DON'T HAVE A NUMBER WHERE YOU CAN CALL AND TALK TO SOMEONE!!!!!!!!”

Helpful Report

Posted 6 years ago

Hi Alice, We're sorry to hear you experienced issues with one of your purchases. We've reached out to you via email to see if there is anything at all that we can do to help. We look forward to hearing from you and assisting you. Todd Customer Care Electric Tobacconist

Posted 6 years ago

“I’ve placed 2 orders. And neither have come the day I have been given as the delivery date. The first was 4 days past, the second order- we are on day 2 after the originally provided date.”

Helpful Report

Posted 6 years ago

Hi Dan, We are very sorry to hear your order did not arrive by the predicted delivery date. Please keep in mind standard shipping can take up to 5-7 business days to be delivered and the date you see on your tracking link is just an estimate. If you do not receive your order within 10 business days please reach out to our helpdesk and we can assist you further. www.electrictobacconist.com/help Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“I enjoy the product but find it completely unexceptionable that when I placed my order and paid for my purchase, it told me that I would have to wait two weeks for my order (which I have yet to receive). If I had known that it would take so long I would have paid the extra cost for faster shipping.”

Helpful Report

Posted 6 years ago

Hi Joseph, We are very sorry to hear you are experiencing a delay with receiving your order. We have reached out to through our Help Desk and will rectify this situation immediately. Please respond to our email and we can assist you further. Best regards, Jeff Customer Care Electric Tobacconist.

Posted 6 years ago

“I had a problem with some of the Solo refills. Many of them that I have purchased over the last several months have been defective. These are expensive refills and I didn’t complain until now. I recently tried to contact the company to get a replacement or my money back. I didn’t get a number but an opportunity to leave a email. It’s been days and I still have not heard from them.”

Helpful Report

Posted 6 years ago

Hi Nancy, We are very sorry to hear you did not receive our response to your ticket. We have reached out to you again from our HelpDesk. Please check your spam/junk folder to ensure you received our email! Best regards, Jeff Customer Care Electric Tobacconist.

Posted 6 years ago

“Very slow site”

Helpful Report

Posted 6 years ago

Hi, We are very sorry to hear you were experiencing slowdowns with our site, we apologize for the inconvenience this may have caused. Please always feel free to reach out to our helpdesk with any issues or questions you may have at www.electrictobacconist.com/help. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“I'm new to this needed some help too bad this website wasn't accommodating. I will just say if you know what you're doing you might get a good deal but if you don't don't ask questions because you won't get answers. They responded to my question with a link to a page I looked at for over 10 minutes trying to figure out what I want. I know what I want now a better website”

Helpful Report

Posted 6 years ago

“I was supposed to receive nicotine free liquid menthol but did not! Have not been able to try it yet!”

Helpful Report

Posted 6 years ago

Hi Carol! We are sorry to here you did not receive the products you ordered and we've reached out to you via email to help rectify this issue. Our Customer Care department is here around the clock to help with issues like these and we hope to see your reply soon so we can rectify this issue. Todd Customer Care Electric Tobacconist

Posted 6 years ago

“Not too happy with my purchase of the iJoy Pole. Under the product listing, it specified that this vape accepted salt nicotine (which I also purchased with this order). Later, I was told by owners of a local vape store that this type of vape pen does not do well with nicotine salts (especially with coils at 1.0ohm). I verified this information online using other sources as well. I will likely not purchase from this website again due to the inaccurate information being presented.”

Helpful Report

Posted 6 years ago

Hi Samson! We are sorry to hear you did not enjoy your experience with the iJoy Pole device. If the device was defective, please, feel free to contact us via the HelpDesk on our website and we can resolve the issue. If the device just wasn't what you were looking for we have a wide range of pod mod devices that fit everyone. We recommend taking a look at them and seeing if there is a better fit for your needs: electrictobacconist.com/pod-mods-c51 We hope this helps! Todd Customer Care Electric Tobacconist

Posted 6 years ago

“I wasn't going to do a review but ET kept sending reminders so I'm going to oblige. I put in a help desk ticket for an issue with an ordered product. I waited but no follow up. Perhaps you should focus more on completing the tickets instead of constant reminders to do a review. Anyway, I hate giving less than favorable reviews but a simple reply would have been the easy option for ET to avoid this. ET customer service missed the mark here.”

Helpful Report

Posted 6 years ago

Hi Mark! We are sorry you never saw our replies to your ticket but we responded several times in an attempt to help rectify the issue. We gave you $9.99 in in-store credit to replace the poor tasting juice you had brought to our attention. We have noticed you haven't used your credit yet but hope you'll return to our website to try a new juice on us. If you have any comments or concerns, please, reach back out to us through our HelpDesk. Todd Customer Care Electric Tobacconist

Posted 6 years ago

“Not a great experience thus far. I ordered a faulty Phix e;cig recently. It produced no vapor and i sent it back. They have yet to contact me or refund my money or offer me a store credit. I sent it back about 9 days ago. Not impressed!”

Helpful Report

Posted 6 years ago

Hello Wendy! We apologize for the delay but once packages, deliveries or returns, are accepted by USPS we are unable to affect how quickly they arrive. We are on the lookout for your package and our returns process is same-day speed so once we receive it we'll be in touch and able to help the same day. If you have any comments or concerns, please, feel free to reach out to us through the HelpDesk on our website. Todd Customer Care Electric Tobacconist

Posted 6 years ago

“I didn't receive my package”

Helpful Report

Posted 6 years ago

Hi Darren, We have replied to the ticket you submitted. We will be able to assist you further upon response. We apologize for the inconvenience this may have caused. Best regards, Jeff Customer Care The Electric Tobacconist® USA

Posted 6 years ago

“I personally don’t like the customer service this business offers. I’ve had 2 incidences where my package got lost... and it’s been immensely hard to contact you guys regarding this situation”

Helpful Report

Posted 6 years ago

Hi Brandon, We are very sorry to hear you did not receive your order. We have replied to your ticket you submitted to the Helpdesk and have offered to reship your order. Please respond to our email! Best regards, Jeff Customer Care

Posted 6 years ago

“This was my 6th or 7th order. Last order was 5 packs of the mango juul pods. 2 of the packs (packs not individual pods) were defects!! Off taste and didn't have the typical snap/pop when drawn. Pretty disappointing considering they're expensive and had to throw them out. Previous orders were mostly fine. I'll continue to buy from this site but i hope this is taken into account. Thanks”

Helpful Report

Posted 6 years ago

Hi Scott, We are sorry to hear that you are having an unpleasant experience with your last order. If you have not already, please reach out to our customer service team. We would love to rectify the issues you had with your order! https://www.electrictobacconist.com/help - Chuck

Posted 6 years ago

“I ordered 5 FIN batteries. Two are defective. One stays on & heats up the other will not charge. Disappointed.”

Helpful Report

Posted 6 years ago

Hi James, We are sorry that you had an unpleasant experience with your FIN batteries. If you haven't already, please reach out to our customer service team. We'd love to help you out with your defective products. https://www.electrictobacconist.com/help

Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,561 reviews