Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,592 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,592 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven't received my order and it's been a while. :(”

Helpful Report

Posted 8 years ago

Hi there, I have reshipped your order as it seems to have been lost in transit. I am so sorry for this issue and please feel free to always reach out to hello@electrictobacconist.com with any issues you have. Blossom, Customer Care-Electric Tobacconist

Posted 8 years ago

“I ordered Sunday, July 30th with an expected delivery of Friday, August 4th and I still have not received my order on Thursday, August 10th. So I'm disappointed with what I've just stated. I can say the website is nice but as I still haven't received my order, the layout of the website is not really relevant if the products sold through it don't arrive in a timely manner.”

Helpful Report

Posted 8 years ago

Hi Chris, We have reached out to you via email about this issue. We should be able to resolve it quickly! Blossom, Customer Care-Electric Tobacconist

Posted 8 years ago

“The products offered are inconsistent, and it's difficult to get your money's worth. I would be VERY cautious when purchasing products from this company. If it's a different provider other than Electronic Tobacconist, I would strongly hesitate to move forward with a purchase without preparing yourself for disappointment...”

Helpful Report

Posted 8 years ago

Hi, We always want to help with any questions and have a dedicated customer care team that are available on hello@electrictobacconist.com We have sent you a private email to make sure any issues were taken care of. Thanks again. Ellen, Customer Care

Posted 8 years ago

“Order was completely wrong and shipping was not that fast”

Helpful Report

Posted 8 years ago

So sorry about that Charlene. We have reached out to you via email and sent the correct product out. Please let us know if we can help you with anything else! Blossom, Customer Care-Electric Tobacconist

Posted 8 years ago

“I ordeeed my cartridges 9 days ago and they've been sitting somewhere for over a week no updates. Still have not received them.”

Helpful Report

Posted 8 years ago

Lisa, we were sorry there was an issue with USPS and as per our private email to you we made this was rectified. We hope you enjoy the cartridges and thank you for using Electric Tobacconist. Ellen - Customer Care, Electric Tobacconist

Posted 8 years ago

“Shipped to wrong address twice, customer service was no help”

Helpful Report

Posted 8 years ago

Hi Anthony, We did add a note after our conversation (about your computer auto-filling in your billing address). If you enter your university address as the shipping address, that's where it will ship to; we only ship to what the customer enters for shipping. But we'll try to keep an eye out and change it for you. Best regards, Ellen, Customer Care

Posted 8 years ago

“Out of stock that's all I see!!”

Helpful Report

Posted 8 years ago

We are sorry to see that, if a line is discontinued we normally remove it. We would love to know what you are looking for? Please drop us a line at hello@electrictobacconist.com to let us know what you need. We would love to help, thanks. ET

Posted 8 years ago

Electric Tobacconist USA is rated 4.8 based on 35,592 reviews