I buy all of my Phix pods and phix vapors from here. The website is easy to use and efficient, but that’s about all I can say on the positive. The customer service is really really really bad. If any product you ordered doesn’t work, the process of getting a replacement is a nightmare!!!! It takes forever to get your new product. Not to mention more than half the time the ones they send back to me have the exact same issues as the ones I sent back to them!!! The only reason I buy from here is that they have pretty decent pricing. There has been many many many times over the last several years that I have been so fed up that I swore to myself I would never buy from them again. Old habits die hard I guess. It has been some time since I’ve had to return a product because I started buying my Phix vapors from a local store because I got so sick of them sending me faulty products. I’m not sure if they have improved their return system. I’m sure I won’t win the $100 for this review but it needed to be said. They will probably give it to someone who gives them a raving review. Well I’ve been a customer for almost 4 years. I still have to say that in comparison to my other online experiences that Electronic Tobaccnist USA doesn’t really don’t care about the customer... it’s all about the $$$, unless you make a big fuss and threaten to post a negative review, on then of course they are all over it. My personal assistant also uses a Phix Vapor and used to also order her products from Electrric Tobacconist USA but she got so sick of the faulty products and then again a terrible time trying to return her product for a new one. For example, the last time I ordered a New Phix vapor, I actually ordered 2 of them and I ended up having to return both of them!!! It took over a week to finally be able to speak with a human being and then when they sent me the packing slip to mail the broken vapors back they gave me the WRONG address on the sticker so they package was returned 2 weeks later and I had to start all over. SERIOUSLY!!!! What a nightmare!!! I can only give them 2/5 because of these and many more reason and I feel like even 2 stars is incredibly generous. Sorry Electric Tobacconist USA you need some serious work.