Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,734 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,734 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ships my product much quicker nowadays. Very happy about that! I do wish they offered more discounts for the NJOY DAILYS. IT would be a better incentive to purchase more product and more frequently.”

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Posted 1 year ago

“Love the convenience of these, but recently have received unusable ones. About one in every 7 can’t activate.”

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Posted 1 year ago

“Overall I am very happy with this company. Their customer service is quick to respond during business hours and very helpfull. The only reason they a pefect rating is the shipping time. It does take the full 7 - 10 days to get an order. Refunds do take a couple or more weeks as well so that could be improved. The process to cancel an order was quick and easy.”

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Posted 1 year ago

“Reasonable prices but shipping time is a little long. Wish they could ship to NY so I didn't have to send to a family member in a neighboring state and pick up there.”

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Posted 1 year ago

“Love the product. Only negative is the shipping carrier, which is probably out of your control”

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Posted 1 year ago

“I love everything! The quick shipping, the prices, and the easy to use web ordering. The only reason I gave 4 stars is several time the menthol leaks and it burns my lips and I havd to toss it out.”

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Posted 1 year ago

“I would have given a 5 star rating but tracking needs improvement.”

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Posted 1 year ago

“I love you guys! But, I do not like your delivery service. Once product leaves your facility there is no communication via tracking or delivery notification. No idea of when item arrives makes it difficult to plan for signature requirements.”

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Posted 1 year ago

“Product is fine; Shipping is way too slow! I order weeks ahead and takes 3 weeks to get to me. That’s a problem for me. You need to expedite your delivery services…annoying..”

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Posted 1 year ago

“Good company with fast service. I am disappointed that Vuse discontinued the rich tobacco flavor.”

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Posted 1 year ago

“Usually a good product, however some pods stop working...”

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Posted 1 year ago

“Like the discounts for multi-buys. Never get a tracking email from the delivery company!”

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Posted 1 year ago

“Nice people, great products. Takes forever to get product to my house.”

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Posted 1 year ago

“Ordered and received. Quite simple”

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Posted 1 year ago

“NO problems with the comnpany at all.”

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Posted 1 year ago

“Customer service on order issue was resolved quickly today. I appreciate it. Hoping shipping time improves soon as well.”

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Posted 1 year ago

“The delivery takes to long. My last shipment took over 17 days.”

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Posted 1 year ago

Hi Helene. Thank you for taking the time to leave a review, I'm sorry to hear that you feel your order took too long to arrive. Because of the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban on shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. Since they don't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center - This can result in slightly longer transit times for which we are working closely to improve with the carrier. Should you ever require additional assistance, please do not hesitate to reach out to our support team via our helpdesk! - ET Team

Posted 1 year ago

“Super easy to find what you're looking for, products are always available, prices are fair, & shipping is fast & reliable. It'd be great if the free shipping break point was a bit lower.”

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Posted 1 year ago

“I usually love the Blu classic tobacco 2.4%. But the last batch, the E cig didn't last very long and infact one was completely dead. I still have the complete packaging . Have you changed the E cigs? Wouldn't mind a return reply.”

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Posted 1 year ago

Hi Monalisa, thank you for taking the time to leave a review. I am sorry to hear you have had some trouble with your product. I have arranged for a support member to reach out to you, please keep an eye on your inbox. - ET Team

Posted 1 year ago

“I purchased 8 packs of the 1.8 -- 2 Pod. It's unfortunate that the 1.8 only sell as 2 pod pack and cost only .50 less than the 4 pod packs. In one of the boxes the pods were darker in color which means the pods are nit fresh. Unfortunately I cannot return them. no”

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Posted 1 year ago

Electric Tobacconist USA is rated 4.8 based on 35,734 reviews