Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,526 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,526 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love everything! The quick shipping, the prices, and the easy to use web ordering. The only reason I gave 4 stars is several time the menthol leaks and it burns my lips and I havd to toss it out.”

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Posted 5 months ago

“I would have given a 5 star rating but tracking needs improvement.”

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Posted 5 months ago

“I love you guys! But, I do not like your delivery service. Once product leaves your facility there is no communication via tracking or delivery notification. No idea of when item arrives makes it difficult to plan for signature requirements.”

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Posted 5 months ago

“Product is fine; Shipping is way too slow! I order weeks ahead and takes 3 weeks to get to me. That’s a problem for me. You need to expedite your delivery services…annoying..”

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Posted 5 months ago

“Good company with fast service. I am disappointed that Vuse discontinued the rich tobacco flavor.”

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Posted 5 months ago

“Usually a good product, however some pods stop working...”

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Posted 6 months ago

“Like the discounts for multi-buys. Never get a tracking email from the delivery company!”

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Posted 6 months ago

“Nice people, great products. Takes forever to get product to my house.”

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Posted 6 months ago

“Ordered and received. Quite simple”

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Posted 6 months ago

“NO problems with the comnpany at all.”

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Posted 6 months ago

“Customer service on order issue was resolved quickly today. I appreciate it. Hoping shipping time improves soon as well.”

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Posted 7 months ago

“The delivery takes to long. My last shipment took over 17 days.”

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Posted 7 months ago

Hi Helene. Thank you for taking the time to leave a review, I'm sorry to hear that you feel your order took too long to arrive. Because of the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban on shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. Since they don't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center - This can result in slightly longer transit times for which we are working closely to improve with the carrier. Should you ever require additional assistance, please do not hesitate to reach out to our support team via our helpdesk! - ET Team

Posted 7 months ago

“Super easy to find what you're looking for, products are always available, prices are fair, & shipping is fast & reliable. It'd be great if the free shipping break point was a bit lower.”

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Posted 7 months ago

“I usually love the Blu classic tobacco 2.4%. But the last batch, the E cig didn't last very long and infact one was completely dead. I still have the complete packaging . Have you changed the E cigs? Wouldn't mind a return reply.”

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Posted 7 months ago

Hi Monalisa, thank you for taking the time to leave a review. I am sorry to hear you have had some trouble with your product. I have arranged for a support member to reach out to you, please keep an eye on your inbox. - ET Team

Posted 7 months ago

“I purchased 8 packs of the 1.8 -- 2 Pod. It's unfortunate that the 1.8 only sell as 2 pod pack and cost only .50 less than the 4 pod packs. In one of the boxes the pods were darker in color which means the pods are nit fresh. Unfortunately I cannot return them. no”

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Posted 7 months ago

“Electronic Tobacconist is very prompt on their shipment some very pleased with their service the product can use a little bit more upgrade but overall I'm pleased”

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Posted 7 months ago

“Company, Electric Tobacconist, as a source of vape products is good. I just hope they ony carry products with good performance. REMOVE VUSE VIBE IN THEIR SUPPLIES!”

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Posted 8 months ago

“Great company. Reliable. Shipping is not always fast but they are responsive and try their best with all the US regulations. Would love to see more nicotine free or low nicotine products and would love if ET could bring in more Brands like “Vuse Go” which is sold in Europe!”

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Posted 8 months ago

“the delay in shipping is still an issue but it has improved. thank you”

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Posted 8 months ago

“The cost is abit higher than in stores. But at least they had some in stock!”

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Posted 8 months ago

Electric Tobacconist USA is rated 4.8 based on 35,526 reviews