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Electric Tobacconist USA Reviews

4.8 Rating 35,080 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

Company Reviews

Product Reviews

4.8

Based on 35,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 27th March 2021

Electric Tobacconist USA 5 star review on 27th March 2021

Electric Tobacconist USA 5 star review on 22nd March 2021

Electric Tobacconist USA 5 star review on 20th March 2021

Electric Tobacconist USA 5 star review on 28th February 2021

Electric Tobacconist USA 5 star review on 19th February 2021

Electric Tobacconist USA 5 star review on 24th January 2021

89

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only reason I rate it this is because I ordered almost month ago and still haven’t received my purchase . Granted the it’s office has had delays but this is extremely long ! Hoping the product is top notch when it arrives!! Last order I received the wrong coils for my vaparesso so have whole pack of unused ones . Besides that had been happy in past with vape juice and products !”

Posted 3 years ago

Thank you for your feedback! We're so sorry to hear you haven't received your order yet and we thank you for letting us know. We've reached out to the email address associated with your account so we can assist you with this matter. Thanks again!

Posted 3 years ago

“I was pleased with the prompt service and quality product.The Extreme ice has good minty flavor”

Posted 3 years ago

Thank you for shopping with the Electric Tobacconist! We are very happy that you are satisfied with our service and products! We strive to provide the best items as fast as possible whilst upholding our quality standards.

Posted 3 years ago

“Good deal on leap pods,terrible shipping(usually 2 to 3 weeks) Now website will not let me sign in nor will it send password reset,only recognized my e mail after re entering all personal information just to be told account already exists, no kidding, done fighting with it,not worth the extensive wait time in shipping (with very vague tracking) and discouraging website. I was able to quit smoking now i quit this too.”

Posted 3 years ago

Unfortunately, with COVID restrictions and the holiday season in our rearview, USPS as well as UPS are experiencing some delays. Additionally, we are very sorry that you are experiencing difficulties accessing your account. We have reached out to you via email to find a resolution.

Posted 3 years ago

“Too expensive and slow shipping.”

Posted 3 years ago

We are very sorry to hear you were dissatisfied with your experience with us. USPS is, unfortunately, experiencing considerable delays, however, we're happy to ensure that you receive the items you paid for in any way that we can. Thank you very much for your feedback!

Posted 3 years ago

“Was a day later than what I paid extra to have delivered by.”

Posted 3 years ago

We are very sorry to hear your order arrived late! We've issued a refund for your shipping costs to your original method of payment. Thank you for your review and for reaching out to us about this issue!

Posted 3 years ago

“Selection is good, order and check out fast and easy. I placed my order on 12/15/20, received notification that it had shipped. As of today 1/1/21 I still have not received my order.”

Posted 3 years ago

We're very sorry to hear your order was delayed. It looks like it has now been delivered, however, you're welcome to reach out to us if you experience any further issues. Thank you for your feedback!

Posted 3 years ago

“My deliveries are never on time anymore.”

Posted 3 years ago

Unfortunately, USPS is currently experiencing an unprecedented volume of packages and these delays are, unfortunately, affecting packages across the country. With that being said, you're always welcome to reach out to us with any issues you may have and we're happy to help in any way that we can. Thank you for your feedback!

Posted 3 years ago

“I received what I ordered, but it was a week later than promised.”

Posted 3 years ago

We are very sorry to hear your order was delayed. Unfortunately, USPS is experiencing severe delays at the moment and they are still catching up on holiday packages. You are, however, always welcome to reach out to us if you have any questions or concerns about your order. Thank you for your feedback!

Posted 3 years ago

“It would be nice if you all get rid of that $8.99 shipping a lot of people use this website I've used this website for years and why is it that longtime customers can't get a discount if we can't get a discount can we at least change $8.99 shipping and handling not $5.99 that need some improvement number two y'all taking 7 days to delivery packages it literally would take seven days I remember before if I order something on a Monday by Thursday I got it but now it's like if I order something on a Monday I will get it until Saturday or Monday that needs Improvement also”

Posted 3 years ago

We are very sorry for the trouble caused by our shipping costs. Unfortunately, your state does require that we ship your orders with a signature required upon delivery which does add to the shipping costs. We cover a majority of the added costs while the remaining $8.99 is added to your order total. These additional shipping costs are waived on orders over $80. Additionally, USPS and UPS are currently experiencing unprecedented package volumes which have caused shipping delays. We are expecting these delays to be resolved at the start of the new year, however, you're always welcome to reach out to us so we can assist you in receiving your order. Thank you very much for your feedback!

Posted 3 years ago

“So far, I have been completely satisfied with The electric Tobacconist. However, my last order that I ordered on 12/08/2020 is still in Colorado. It is now 12/22/2020. I should have received my shipment on or around 12/15/2020. Also, other than sending a review, there is no way to contact anyone to complain, or find out what the problem is. Not sure if I want to continue ordering.”

Posted 3 years ago

We are very sorry to hear you haven't received your order! We've reached out to the email address associated with your account so we can assist you further. Additionally, you are always welcome to submit a support ticket through the Helpdesk on our website so we can assist you with any issues that you may encounter. Thank you very much for reaching out to us!

Posted 3 years ago

“Today I received my order package but there some missing quantity. where I can contact,,?”

Posted 3 years ago

We're sorry to hear you haven't received your order! We've reached out to the email address associated with your order so we can assist you further with this matter. Thank you for reaching out!

Posted 3 years ago

“Had to buy non menthol Finn filters because menthol out of stock. Been out of stock for weeks. Looking for alternative sources”

Posted 3 years ago

We're very sorry to hear you haven't been able to order the FIN Cartomizers that you want. Unfortunately, FIN is experiencing some manufacturing delays, however, they should be back in stock within the next 1-2 weeks. Thank you for the review!

Posted 3 years ago

“So so... had great service had some not so great service.”

Posted 3 years ago

We're very sorry to hear you've been dissatisfied with your experience with us. You are always welcome to reach out to our helpdesk if you have any concerns with your orders. Thank you for taking the time to leave your review!

Posted 3 years ago

“I have nothing bad to say about your company. I do however have serious issues with the Denver post office, which is where your deliveries sit for at least a week before being sent out. I strongly recommend you offer other delivery options if you want to keep your customers. Or vote out the current post master general.”

Posted 3 years ago

Thank you for shopping with the Electric Tobacconist. Unfortunately, USPS is experiencing some delays due to the holiday season as well as restrictions and precautions taken for COVID19 compounded by unprecedented package volumes. We do offer UPS Ground shipping on our website which might provide faster shipping times!

Posted 3 years ago

“I like your company but this pen does not work i fill the bod and its like therenis no connection. Not working at all”

Posted 3 years ago

We're very sorry to hear you have had problems with your Boulder Rock. We've reached out to the email address associated with your account so we can assist you further. Thank you for the review!

Posted 3 years ago

“Why am I paying $9 for expedited shipping— it still takes 4 business days to receive order”

Posted 3 years ago

Thank you for shopping with the Electric Tobacconist! We are very sorry that your order has yet to reach you. We can confirm that all of our shipments are leaving the same day if you order before 2 PM MST. Any delay experienced thereafter is, unfortunately, on the part of UPS and USPS. We are very sorry for any inconvenience caused by this.

Posted 3 years ago

“Sent out order quickly. Thank you”

Posted 3 years ago

We're happy to hear you received your order in a timely manner. Please always feel free to reach out to us with any questions or concerns that you may have.

Posted 3 years ago

“I have used your company for about two years and have always been satisfied but my latest order, shipped on 11/19 has still not arrived and cannot be tracked. I submitted a ticket on 11/28 and was told I had to wait 10 business days. I resubmitted again on 12/3 and was told I had to wait 15 business days which will be 12/10. I will resubmit on that date but I think it’s very unfair and poor business practice to make a customer wait almost a month for products they ordered. I believe you should rethink your company policy on items that were not received. Thank you for your attention to this matter.”

Posted 3 years ago

We're very sorry to hear you haven't received your order and we apologize for the conflicting information on our end. We have reached out to the email address associated with your account to make this right. Thank you for taking the time to leave your review!

Posted 3 years ago

“Simply, I purchased originally from you because of your prices. Now you have drastically upped your prices and along with this excise tax, it is becoming the same as the brick and mortar stores. You will probably lose me as a customer once I find an alternative.”

Posted 3 years ago

Here at Electric Tobacconist, we strive to have the best prices available anywhere. Prices in the industry have been rising and we have to adjust our prices to reflect higher costs. Unfortunately, taxes cannot be waived as they are required by law, however, We offer same-day processing and free shipping on all eligible orders over $30 in addition to multibuy discounts. We hope this information helps and apologize for any inconvenience.

Posted 3 years ago

“really is easy to order but this time when it was delivered i had to sign for it and that was really inconvenient as i was not home when the delivery driver came and if this is how it will be in the future i can not order from you and i refuse to go and pick this up from the carrier”

Posted 3 years ago

UPS requires us to send our packages through them with an adult signature required upon delivery, however, only orders shipping to CT, DE, IA, MA, NH, NV, ND, SC, TX, VA, and WY require a signature through USPS. As long as you aren't in one of the above states, you will not have to sign for your future orders provided they are placed with USPS shipping. We hope this information helps!

Posted 3 years ago

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Electric Tobacconist USA is rated 4.8 based on 35,080 reviews