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Electric Tobacconist USA Reviews

4.8 Rating 35,116 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

Company Reviews

Product Reviews

4.8

Based on 35,116 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 27th March 2021

Electric Tobacconist USA 5 star review on 27th March 2021

Electric Tobacconist USA 5 star review on 22nd March 2021

Electric Tobacconist USA 5 star review on 20th March 2021

Electric Tobacconist USA 5 star review on 28th February 2021

Electric Tobacconist USA 5 star review on 19th February 2021

Electric Tobacconist USA 5 star review on 24th January 2021

89

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to go to the post office and pick it up because it required a person to sign for it. Didn't like that because of the pandemic.i am a senior citizen.I Don't think a regular customer needs to sign.very in convenient”

Posted 3 years ago

“Shipping took 10 days which is a little on the longer side. Customer service was always timely with replying even if my issues werent resolved. Overall an okay company, only reason I used is because they accept paypal.”

Posted 3 years ago

“easy ordering, product arrived as stated!”

Posted 3 years ago

“Despite continued attempts to change my shipping address on the website and emails following my orders, my items keep being shipped to the wrong address. This creates a hold up of at least. 3 weeks, and is very frustrating. I’ve requested that they resend to the correct address (as this is an on going issue), but the company denies each request. I’ve been a long time customer and feel that they should remedy the problem, and resend the purchase to my correct address. Waiting each time has caused me to look elsewhere where for my purchases. Prior to this, the company was great! Efficient, fast and correct”

Posted 3 years ago

Hi Tiffani, We are very sorry to hear you are having issues receiving your order. I have sent you an email with some steps you can take to prevent this issue going forward. We have also reshipped your order to your desired address. We hope this helps and please always feel free to reach out to us with any issues you may have. Best regards, Electric Tobacconist

Posted 3 years ago

“Great delivery options. Sometimes many of the products are out of stock. Other than that they have an easy user friendly website.”

Posted 3 years ago

“It's good enough”

Posted 3 years ago

“I like the product but I wish the shipping was faster.”

Posted 3 years ago

“The shipping is ok. If you’ve been spoiled by amazon... make sure you order ahead of time and prepare to wait a week or longer”

Posted 3 years ago

“Product was delayed and I can understand that with the COVID-19 thing going on. I think the price is right for what I bought, that's why I bought from Electric Tobacconist.”

Posted 4 years ago

“I dont get it. I ordered the faster shipping thru FedEx, it cost as much as my order. yet it took longer than the flat rate USPS delivery to arrive by at least three days. It may be more the fault of FedEx but I think ET must know how these things go so that's why only 3 stars this time, I think ET must know this and should say something on the site, even subject to FedEx rules of delivery, just some kind of warning. Other than that I have always been very satisfied with Electric Tobacconist - but will never try to speed up my delivery again!”

Posted 4 years ago

“Before my last order I would have rated this company as excellent but my last order said it was shipped although it wasn't for a almost a week with no updates. Next I went to order more product and was placed in a que which is fine i get it but 2 separate times i wait 35 plus minutes to get access and Both times when I was 1 out of 1000+ it would restart my spot, because of this I have stopped using your company for now”

Posted 4 years ago

“I liked that they had free shipping but I havent had a order take as long as mine even sinve the corona virus”

Posted 4 years ago

“I ordered 3 bubble gum vape juice on April 1st with priority shipping so it should have been here by Friday and I was out of juice by then then Monday comes no juice I finally got a hold of them and they told me it was due to the virus they should have explained that to all the customers I was very unhappy but willing to give them another chance they have been so reliable on other orders that I will order from them again I hope we can put this behind us and have a good working relationship I will order from them again thay have been great in the past and they will be great again thank you..”

Posted 4 years ago

“It took a little bit of time to get to us. However, they did give us warning ahead of time that the shipping was going to be later due to the increased capacity of the USPS. Hopefully next time will be much quicker.”

Posted 4 years ago

“Speed of delivery was not satisfactory. However, I wouldn’t have expected it to be because of the COVID - 19 pandemic. This was the first time I ever ordered from the site. I believe I will give them another shot as their site claims that shipping is usually 3-5 days. The shipping for my order took 2 weeks.”

Posted 4 years ago

“In lieu of the pandemic I had no other choice but to order juice and coils from an online vendor. I certainly appreciate the responses I received despite the lengthy shipping times. I would order from ET again if necessary - no issues with the products I received or packaging. I was overall disappointed though as other online vendors have maintained their shipping standards coupled with exponential demand. Again, ET was very responsive to my inquires and that level of service is valuable.”

Posted 4 years ago

“Prices were good and customer service was good but shipping took way too long. I placed my order on 4/1 and didn't recieve my delivery until yesterday. (4/14) I got an email saying that it "shipped" the same day i placed my order, so I'm not sure what the deal was, but I won't be ordering again.”

Posted 4 years ago

“I’m sure when things calm down you will be back to normal.”

Posted 4 years ago

“Very hard to find products that aren't out of stock! Great company as far as quality and delivery if they're available on the site”

Posted 4 years ago

“I normally have good experiences with Electric Tobacconist, but this time was not one of them. I am giving this a 3 star because I am sympathetic to what is going on this country, but, they should've told customers that their products wouldn't ship for a week BEFORE the purchase, rather than after. I make my living on pick and pack and fulfillment, and even during the CV pandemic, we have not delayed more than 1 day, and that was only because the box components were delayed from the manufacturer. Electric Tabacconist should've offered customers a discount on future orders or something similar for how delayed there were, particularly because they didn't say anything until after the purchases were made, which is a terrible way to do business.”

Posted 4 years ago

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Electric Tobacconist USA is rated 4.8 based on 35,116 reviews