Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,636 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,636 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prices. Great response from company if any issues. Reasonably fast delivery.”

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Posted 3 months ago

“Enjoy the taste and relaxes me”

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Posted 3 months ago

“It took ove a month to get here”

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Posted 3 months ago

Hi Susan, thanks for taking the time to leave us a review. We're sorry to hear your order took longer to arrive than expected. It's estimated that orders will arrive within 10 business days in most cases; however, in some cases, it can take longer. We understand your order arrived after 15 business days, which is slightly past the estimated timeframe. We sincerely apologise for the delay and are glad to hear that your order has now been received. Thank you for your patience and understanding. Best Regards - ET Team

Posted 3 months ago

“Great Company!”

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Posted 3 months ago

“Did not receive latest order due to every delivery attempt occurring while I was not home and did not vary times to ensure delivery, like evening attempts. Nothing left by delivery company as to when next attempts would be made. No communication from Electric Tobacconist that my order was returned to them. They still have my money.”

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Posted 3 months ago

Hello, thank you for taking the time to leave us a review. We’re very sorry to hear that you haven’t received your order. After checking our records, we couldn’t find any prior communication from you regarding this issue. To assist you further, we kindly ask that you reach out to our team via the Help Desk on our website. You can do so by following this link: bit.ly/ETSUPPORTUS. Our team will be more than happy to help resolve this for you. Best Regards - ET Team

Posted 3 months ago

“My order is always sent out quickly but delay caused by having to send via a courier”

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Posted 3 months ago

“Won't deliver to my zip code. Producy is fine.”

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Posted 3 months ago

Hi Kathleen, thanks for taking the time to leave us a review. We're sorry to hear you encountered this problem. Unfortunately, it's no longer possible to ship to your zip code at this time - this is because our carrier network cannot currently find a reliable last-mile shipper to service your area. I am sorry about this. If you would like to receive an update should we deliver to your address in the future, please follow the provided link and enter your zip code, you will then be prompted to enter your email address - This will sign you up for notifications - electrictobacconist.com/zip-code-checker. We apologise for any inconvenience caused. Best Regards - ET Team

Posted 3 months ago

“Great seller!! There's never an issue!! Super fast shipping!!!!”

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Posted 3 months ago

“Poor delivery service. They don't ever keep up to date as to status and expected delivery date.”

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Posted 3 months ago

Hi James, thank you for taking the time to share your feedback. We're sorry to hear the delivery of your order didn't meet your expectations. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final-mile carrier (for local delivery). However, we're pleased to see you have received your order. We appreciate your understanding. Best Regards - ET Team

Posted 3 months ago

“I have been a return customer for about a year. I have the quality of the products and fast service.”

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Posted 3 months ago

“Very satisfied with your company. The product (Logic) is great and the service is very good. The only drawback is the shipping costs, which are a little high, but everything is right now.”

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Posted 3 months ago

“I love this site. All my tobacco needs and all in one place!”

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Posted 3 months ago

“Came effiecintly and the way I ordered it. Thank you!”

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Posted 3 months ago

“Last order was only last 1/2 day ,,use to get 2 days....but still good product and delivery good..Thanks”

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Posted 3 months ago

“Great products”

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Posted 3 months ago

“Product is great, website ordering great. I know your delivery options are limited, and that's not your fault. Sometimes it can be very difficult to sync up a time to meet the driver for the signature delivery. The delivery driver always wanted to come to my house to deliver during normal business hours when no one is home because we are at work. If there is anything on your end that can be done to make the delivery process more seamless, that would be great. If not, understood.”

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Posted 3 months ago

“They were awesome got my order in good time”

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Posted 3 months ago

“This is the only flavor out of the 6 I ordered that doesn’t taste like Blueberry Banana. Tasted like Rice.”

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Posted 3 months ago

“Excellent product. I have been using this company for quite awhile and I have been very happy. As with all products it seems like, there has been element of shrinkflation, but that is not electric tobacconist usa fault”

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Posted 3 months ago

“Thank you for the prompt delivery. I will definitely order more in the future.”

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Posted 3 months ago

Electric Tobacconist USA is rated 4.8 based on 35,636 reviews