Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,636 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,636 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reasonable prices and fast delivery.”

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Posted 4 months ago

“Easy to navigate site for purchase and price is slightly better than store. This is a great venue! JWC”

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Posted 4 months ago

“Easy website to navigate and order. Great customer service with helpful and friendly people. Very quick to deliver and they never mess up!! Love Electric Tobacconist USA!!”

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Posted 4 months ago

“Every time I get this notication I have not receiced the product yet.. Sure wish your tracking info was a lot more informative. I never know when it will be here. The Electric Tobacconist is a goos company and I plan to continue doing bussiness with them. Thank you Dave”

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Posted 4 months ago

“I have not received my order!!!!”

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Posted 4 months ago

Hi Paul, thank you for taking the time to leave us a review. We’re sorry to hear that your order hasn’t arrived yet. Upon checking, we can confirm that it has been seven business days since dispatch. Please note that delivery can take up to 10 business days. We appreciate your patience and expect your parcel to arrive soon. Best Regards - ET Team

Posted 4 months ago

“I tried to reorder and they won’t let me”

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Posted 4 months ago

“Ordered a product, didn’t get delivered, when returned they took a huge chuck of money for “restocking fee”. So I basically just gave them free money. Not a good business model. Wont be using again.”

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Posted 4 months ago

Hi Ramsey, thank you for taking the time to leave us a review. We’re sorry to hear that you were unavailable during the delivery attempts. As noted on our website, an adult must be present to sign for the delivery due to these products being age-restricted. Unfortunately, as you were unavailable to sign this is out of our control, and your order was therefore returned to us. In such cases, we offer two options: a full e-wallet credit or a refund, minus a $20 restocking fee, which is credited to your e-wallet. As requested, we have refunded your order, and the restocking fee has been credited to your e-wallet to use on your next order. We thank you for your understanding. Best Regards - ET Team

Posted 4 months ago

“Electric Tobacconist stands by their products. My first order got lost in shipping and after the 40 day wait they promptly replaced my order. THANK YOU for carrying Vuse Vibe Electric Tobacconist and THANK YOU for your excellent customer service!”

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Posted 4 months ago

“Excellent product. Super pleased. Thank you.”

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Posted 4 months ago

“I just wish their order fulfillment was not that long. It takes way too long considering what we pay for shipping.”

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Posted 4 months ago

“Order placed in May 2025. We are now in the second week of June 2025 and Order has still not been Delivered. COME ON ELECTRIC TOBACCONIST YOU CAN DO BETTER!”

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Posted 4 months ago

Hi Rich, thank you for taking the time to leave us a review. We’re sorry to hear that your order hasn’t arrived yet. Upon checking, we can confirm it’s been six business days since dispatch. Please note that delivery can take up to 10 business days. We appreciate your patience and expect your parcel to arrive soon. Best Regards - ET Team

Posted 4 months ago

“Very satisfied with this service. Items delivered in a timely manner”

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Posted 4 months ago

“Exactly what a wanted and shipped in a timely manner. I will definitely order again.”

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Posted 4 months ago

“No issues,recvd product is ordered”

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Posted 4 months ago

“I waited forever for them to arrive and they taste like a big fat nothing!”

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Posted 4 months ago

Hi Kathleen, thanks for taking the time to leave us a review. We're sorry to hear you're having some issues with your NJOY DAILY device. NJOY handles all product-related issues directly. Please contact NJOY's customer services team at hello@njoy.com or 1-833-ASK-NJOY. If you have any further questions, please don't hesitate to reach out to us. Best Regards - ET Team

Posted 4 months ago

“Love the product, love the prices, love the company! My only small drawback is the length of shipping time, so I need to plan ahead”

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Posted 4 months ago

“Love my Njoy e-cigarettes. The closest thing to a real cigarette I have found yet. Their customer service is second to none.”

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Posted 4 months ago

“customer service is awesome with this company. their response is quick and they follow through. I highly recommend giving them a try for your vaping needs. shipping is quick also.”

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Posted 4 months ago

“I love the convenience of ordering online especially when the Blu pods are on sale. I only worry about being home when they are delivered due to the fact someone needs to be home to SIGN for the pkg.”

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Posted 4 months ago

“My package is MIA after 20 days, I'm trying to make an inquiry, but the form they provide doesn't let you submit it. This will be the last time I ever use this company. If I could give negative stars from this experience, I would, which is a real shame because I had used them successfully in the past.”

Helpful Report

Posted 4 months ago

Hello, thank you for taking the time to leave us a review. We’re sorry to hear your order hasn’t arrived yet. While most orders are delivered within 10 business days, delays can occasionally occur. To help us resolve this for you, please get in touch with our customer service team by submitting a ticket through our Help Desk. Select “Order not Received,” then choose “On or before [Date]” and select “Not Delivered.” Once submitted, a member of our team will be in touch shortly. Best Regards - ET Team

Posted 4 months ago

Electric Tobacconist USA is rated 4.8 based on 35,636 reviews