Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,804 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,804 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was fine. The delivery was upsetting. If I had to do over again, I would have refused the package when he asked to see my license for ID. He took a photo front and back. The moment he left, I regretted showing him my license. It’s still bothers me. I will never show my license to accept a delivery again..”

Helpful Report

Posted 2 months ago

Hello, thanks for taking the time to leave us a review. We're sorry to hear you found the delivery process uncomfortable. Please note that this is a standard practice, and delivery drivers are often required to scan or photograph your ID when delivering age-restricted items. Any adult who is 21 years of age or older must present a valid government ID to sign for the order. We thank you for your understanding, and if you have any further questions, please don't hesitate to reach out to us. Best Regards - ET Team

Posted 2 months ago

“I am always pleased with the speed and quality of my orders/delivery. However, a recent message informed me that delivery is no longer available in my area [largest city in Kansas] so I guess this is the last order from me.”

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Posted 2 months ago

“You're good at what you do. The Product itself doesn't last as long as they have in previous years, but that's not on you.”

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Posted 2 months ago

“Since last September I have ordered 20, 20, 50, & 50 disposables. Still getting DOA's and NJOY says no replacement unless reported within 30 days of order. Am I expected to test them all upon receipt?”

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Posted 2 months ago

“Thank you Electric Tobbaconist . You have made my life much easier. Not having to go to multible convience stores and the mutible discount is Great. I have noticed much faster shipping time recently. The only small thing that would be nice is to get a notification on delivery day. Hope the goverment in my area do not mess up a good thing like Electri Tobbacconist deliveries. Thank you keep up the good work. Davw”

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Posted 2 months ago

“I had order issue that was resolved quickly and promptly. I really appreciate their services.”

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Posted 2 months ago

“I have not received the package that you said was should arrive Mar 3”

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Posted 3 months ago

Hi Mark, thanks for taking the time to leave us a review. We're sorry to hear about this issue. Please note orders can take up to 10 business days to arrive, and it's been 5 business days since dispatch. Upon checking the tracking, we can see the March 3rd date you are referring to was the day your package was being handed over to the final-mile carrier. We're pleased to see your order was successfully delivered on March 4th. If you require any assistance, please don't hesitate to get in touch with us. Best Regards - ET Team

Posted 3 months ago

“Great service. Timely delivery.”

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Posted 3 months ago

“Delivery was fast. This was my 2nd order, everything came neatly package. So happy I found this website. I will continue ordering from the Electric Tobacconist website.”

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Posted 3 months ago

“I didn't get my product, even after I gave you instructions so I could give you the dob..,I never received the product. You still have my money. How would you feel? The courier never responded my request to deliver at my place of work. I did give her that addess.”

Helpful Report

Posted 3 months ago

Hi Jacqueline, thanks for taking the time to leave us a review. We're sorry to hear you didn't receive your order. I can see you requested the order to be delivered to an alternative address after shipping, but unfortunately, our delivery partner cannot deliver to an address not listed on the original order. As the order could not be delivered, it is being returned to us. Our team offered you the options of a credit or refund on February 11th; however, we need you to confirm which you would like to proceed with. If you don't appear to be receiving our responses, please check your spam folder in case they're being delivered there. Please get back in touch with our team at your earliest convenience, and we'll be able to process this for you. Best Regards - ET Team

Posted 3 months ago

“Excellent as always. The shipment this time was much faster. Love this place!”

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Posted 3 months ago

“While I found the customer service team to be outstanding and the product I ordered was great, delivery from the shipping carrier used by Electric Tobacconist is extremely slow. My order took almost 4 weeks for delivery.”

Helpful Report

Posted 3 months ago

Hi Deborah, thanks for taking the time to leave us a review. It's great to hear you were happy with your products, but we're sorry your delivery took longer to arrive than expected. Our orders usually arrive within 10 working days; however, in some cases, it can take longer. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. We thank you for your understanding. Best Regards - ET Team

Posted 3 months ago

“Great product, full flavor”

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Posted 3 months ago

“Love the ease of getting them and if you need assistance they are there to help you.”

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Posted 3 months ago

“I really like the Logic.”

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Posted 3 months ago

“I really like Blu when they come on time. However, there have been multiple mess-ups of the order not getting delivered, being sent back to the company and cancelled. I still have not received a credit for the order. This order was perfect and took seven days.”

Helpful Report

Posted 3 months ago

Hi Monalisa, thanks for taking the time to leave us a review. We're delighted to hear you're pleased with your Blu products; however, we apologize for the issue with your order being returned to us. I can see our team has responded to queries regarding your credit on December 7th and December 19th. We are currently waiting for your response before we can proceed. One of our team members has resent the email to you now. Please check your spam folder in case our responses are being delivered there. We look forward to hearing from you and resolving this. Best Regards - ET Team

Posted 3 months ago

“This company delivers! Not only are their products the best but their delivery and customer service beats all. I highly recommend!!!”

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Posted 3 months ago

“This is the second time I have ordered from electronic tobacco have no problem with the product but I have have a problem with the delivery and non-communication of when it’s gonna be delivered twice now I have had to ask to go the next day because I’ve never had any kind of delivery notice. I only get the delivery notice when they haven’t been able to deliver it.”

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Posted 3 months ago

“Very happy with my NJOYs. Also great service from the Carrier that handles my deliveries. Thank you so very much.”

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Posted 3 months ago

“ET is a great company! Excellent customer service. Orders are received pretty quickly.”

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Posted 3 months ago

Electric Tobacconist USA is rated 4.8 based on 35,804 reviews