Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,738 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,738 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prices compared to retail.”

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Posted 2 months ago

“Product is good, seems pricey, but is the same everywhere. Delivery was easy, timely and correct.”

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Posted 2 months ago

“To long for delivery”

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Posted 2 months ago

Hi Roger, thanks for taking the time to leave us a review. We're sorry to hear your delivery took longer to arrive than expected. Our orders usually arrive within 10 working days; however, in some cases, it can take longer. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. We thank you for your understanding. Best Regards - ET Team

Posted 2 months ago

“Delivery was fine. The battery's didn't work. Very disappointed.”

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Posted 2 months ago

Hi Janine, thanks for taking the time to leave us a review. We're very sorry to hear you had problems with your Vuse Alto batteries. Vuse handles all product quality issues and faults directly. Please contact VUSE at 1-877-614-8873. They will be able to provide further assistance. Best Regards - ET Team

Posted 2 months ago

“Easy website to use. My order history is a quick way to reorder. Great delivery notifications, and on time. JUUL is a pleasant smoke that offends no one. Thank you.”

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Posted 2 months ago

“Better prices, fast delivery, products as described.”

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Posted 2 months ago

“Service is wonderful, easy to order; however, they have issues with shipping and can no longer ship product to me so I am extremely disappointed. They have not made other carrier arrangements and I was not told this in advance so I could have placed an order prior to this happening.”

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Posted 2 months ago

Hello, thanks for taking the time to leave us a review. We're sorry to hear you encountered this problem. Unfortunately, it's no longer possible to ship to your zip code at this time, as our carrier network cannot currently find a reliable last-mile shipper for your area. I am sorry about this. If you would like to receive an update should we deliver to your address again in the future, please follow the provided link and enter your zip code, you will then be prompted to enter your email address - This will sign you up for notifications - electrictobacconist.com/zip-code-checker. We apologise for any inconvenience caused. Best Regards - ET Team

Posted 2 months ago

“BUT I get afraid when I get a message "out of stock". I understand the logistics”

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Posted 2 months ago

“Great service”

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Posted 2 months ago

“Takes one week for delivery so good enough for me. Seem to have product when needed. I’m happy with them for sure. DO trust this company. All legit.”

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Posted 3 months ago

“always buy in bulk. shipping was quick.”

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Posted 3 months ago

“Delivery is on time. Design of the website is friendly and easy to use.”

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Posted 3 months ago

“I have been using you for a couple of years but today I tried to get a shipment from you, but I could not because you said you cannot ship to me. Can you please tell me why?”

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Posted 3 months ago

Hi Cheri, Thank you for taking the time to leave a review. I can see that you are located in California. We have identified a handful of states that are more stringent regarding the products shipped to them. As a result, we have limited sales to these states to only PMTA-approved products (this does not include submitted products/brands or those that have received a stay, such as Blu). We apologize for any disappointment caused. ET Team

Posted 3 months ago

“Great service”

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Posted 3 months ago

“GREAT TASTE EXCELLENT FAST SHIPPMENTS”

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Posted 3 months ago

“I know all sales are final but I have had issues with 2 out of the 2 orders I have placed. 1st order I had 3 out of 8 disposable vapes that didn’t work. 2nd order I tried the rechargeable device and the pods I ordered were dark brown and fell like not liquid. When trying to contact the manufacturer they ask you to jump through hoops to get a replacement. You would think that an issue would arise once n a while not 100% of the 2 orders I placed. And the actual product was different each time but same brand.”

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Posted 3 months ago

Hi Amanda, thank you for taking the time to leave us a review. We're very sorry to hear about the issues you experienced with your Blu disposables and pods. Our team provided Blu's contact details, as they handle all product quality concerns and replacements directly. We apologise that their process felt complicated—unfortunately, as Blu manages this, we aren't able to influence their procedures. We truly appreciate your feedback and will be looking into this further. If you have any other questions or need assistance, please reach out to us. Best Regards - ET Team

Posted 3 months ago

“Excellent Company to make purchases. Easy to use online. Excellent customer service (if you ever need it). Excellent delivery service.”

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Posted 3 months ago

“I love this service. Convenient and quick. I would like to see more sales and offers.”

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Posted 3 months ago

“Delivery is getting faster which is good. I never get any shipping info that I can track when it will get here so that I can be home to sign for it.”

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Posted 3 months ago

Hi Carol, thanks for taking the time to leave us a review. We're pleased to hear you're now receiving your orders quickly. I can confirm you should receive your tracking information via email from WANHUB a few days after the order has been shipped. If you do not appear to have received this email, please check your spam folder in case it's been delivered there. Alternatively, you can view your tracking number from your account under orders once it is dispatched. Please note that due to the PACT Act, we are no longer able to send via USPS, FedEx, UPS, or DHL; we now rely on private carriers that make compliant deliveries. As the parcel passes through a network, your tracking information will not provide consistent updates until it reaches the final-mile carrier (for local delivery). I hope this helps. Best Regards - ET Team

Posted 3 months ago

“I appreciate the quick shipping and the product is very good. I get the enjoy single sticks extra menthol and the cost is very good. I appreciate my ability to order every couple weeks.”

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Posted 3 months ago

Electric Tobacconist USA is rated 4.8 based on 35,738 reviews