Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,591 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,591 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order is always sent out quickly but delay caused by having to send via a courier”

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Posted 1 month ago

“Won't deliver to my zip code. Producy is fine.”

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Posted 1 month ago

Hi Kathleen, thanks for taking the time to leave us a review. We're sorry to hear you encountered this problem. Unfortunately, it's no longer possible to ship to your zip code at this time - this is because our carrier network cannot currently find a reliable last-mile shipper to service your area. I am sorry about this. If you would like to receive an update should we deliver to your address in the future, please follow the provided link and enter your zip code, you will then be prompted to enter your email address - This will sign you up for notifications - electrictobacconist.com/zip-code-checker. We apologise for any inconvenience caused. Best Regards - ET Team

Posted 1 month ago

“Great seller!! There's never an issue!! Super fast shipping!!!!”

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Posted 1 month ago

“Poor delivery service. They don't ever keep up to date as to status and expected delivery date.”

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Posted 1 month ago

Hi James, thank you for taking the time to share your feedback. We're sorry to hear the delivery of your order didn't meet your expectations. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final-mile carrier (for local delivery). However, we're pleased to see you have received your order. We appreciate your understanding. Best Regards - ET Team

Posted 1 month ago

“I have been a return customer for about a year. I have the quality of the products and fast service.”

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Posted 1 month ago

“Very satisfied with your company. The product (Logic) is great and the service is very good. The only drawback is the shipping costs, which are a little high, but everything is right now.”

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Posted 1 month ago

“I love this site. All my tobacco needs and all in one place!”

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Posted 1 month ago

“Came effiecintly and the way I ordered it. Thank you!”

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Posted 1 month ago

“Last order was only last 1/2 day ,,use to get 2 days....but still good product and delivery good..Thanks”

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Posted 1 month ago

“Great products”

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Posted 1 month ago

“Product is great, website ordering great. I know your delivery options are limited, and that's not your fault. Sometimes it can be very difficult to sync up a time to meet the driver for the signature delivery. The delivery driver always wanted to come to my house to deliver during normal business hours when no one is home because we are at work. If there is anything on your end that can be done to make the delivery process more seamless, that would be great. If not, understood.”

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Posted 1 month ago

“They were awesome got my order in good time”

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Posted 1 month ago

“This is the only flavor out of the 6 I ordered that doesn’t taste like Blueberry Banana. Tasted like Rice.”

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Posted 1 month ago

“Excellent product. I have been using this company for quite awhile and I have been very happy. As with all products it seems like, there has been element of shrinkflation, but that is not electric tobacconist usa fault”

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Posted 1 month ago

“Thank you for the prompt delivery. I will definitely order more in the future.”

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Posted 1 month ago

“Excellent service, fairly quick delivery and great product.”

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Posted 1 month ago

“I placed my large order on May 19. It is now July 03. After all the difficulties to make any kind of contact with this company during this last month to its whereabouts, I continue to get ‘put in my place’. All ending with they will contact me when they have information. How is it possible they can do this, because they already have my $$ money. They just don’t give a crap. Yes, I have asked for, and last two times insisted to get my refund. Yet I get the same nasty letter back. I have given them good reviews in the past. Do please disregard them. I am do very disappointed in this company.”

Helpful Report

Posted 1 month ago

Hello, thank you for taking the time to leave a review. We’re sorry to hear that you experienced an issue with your order. Following a review of your communication with our team, we can confirm that the matter has been handled in a courteous manner and in accordance with our procedures. After reaching out to our delivery partner, we discovered that a small number of shipments, including yours, were mistakenly routed to an incorrect carrier. To apologise for the inconvenience, we applied a 10% credit of your order value to your account, and your order was then returned and re-shipped. As the original order was not delivered within 40 days, you requested a reimbursement under our package protection guarantee. We are currently awaiting your confirmation to proceed with issuing your credit. We sincerely apologise for the inconvenience caused and thank you for your patience and understanding. Best Regards - ET Team

Posted 1 month ago

“Tax and "surcharge" on my order was greater than 50% of my original order. No explanation of surcharge. Help desk did not appear to accept my inquiry. Second order and we may be done already”

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Posted 1 month ago

Hello, thanks for taking the time to leave us a review. The "surcharge" indicated on your order is the State Excise Tax. The state of California requires two excise taxes on vape nicotine products: 52.92% of the wholesale price and 12.5% of the retail price (CECET). You can find more information here - taxfoundation.org/data/all/state/vaping-taxes/. If you have any further questions, please don't hesitate to contact us via the Help Desk. Best Regards - ET Team

Posted 1 month ago

“This is a great company Customer Service is always on point. Service is fast and thorough Highly Recommend to all. Resolved a tech issue for me in less than a day. Delivery packaging and pricing is also spot on !!!!!”

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Posted 1 month ago

“I still haven't received my pods and it's been 10 days. For $16.99 shipping you would think it would be here in a reasonable amount of time. I guess it's coming by pony express. Thanks Juul for ruining Njoy for everyone.”

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Posted 2 months ago

Hello, thank you for taking the time to leave a review. We're sorry to hear that your order hasn't arrived as of yet. Upon checking, we can confirm that your order was dispatched nine business days ago. While orders usually arrive within 10 business days, occasional delays can occur. As of June 27th, the parcel is with the carrier and should be delivered very soon. Please don't hesitate to reach out to our team if you have any further questions. Best Regards - ET Team

Posted 1 month ago

Electric Tobacconist USA is rated 4.8 based on 35,591 reviews