Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,526 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,526 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent communication about order status and delivery. Packaged nicely. Good delivery time. Great customer service.”

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Posted 1 month ago

“I was completely satisfied with ET until they STOPPED delivering to my area! WTF! I’ve been a customer for YEARS! And now they can’t deliver to the NorthEast?! I’m an hour outta NYC so it seems implausible that they can’t find delivery service in highly populated region”

Helpful Report

Posted 1 month ago

Hi Elizabeth, thanks for taking the time to leave us a review. We sincerely apologise that we're no longer able to deliver to your area. Unfortunately, our carrier network has been unable to secure a reliable last-mile delivery partner for your location. Due to the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban on shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. If you would like to receive an update should we deliver again to your address in the future, please follow the provided link and enter your zip code, you will then be prompted to enter your email address - this will sign you up to notifications - https://www.electrictobacconist.com/zip-code-checker. Best Regards - ET Team

Posted 1 month ago

“I had been ordering from another online company. It took around 3 weeks to get an order. I found you and I am so happy! Fast turn around aand I reallty appreciate that! Electric Tobacconist is the BEST!”

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Posted 1 month ago

“Usually, I would give it 5 STARS, but it has been 17 days now and I still have not received my order. I tried tracking but without success. I do have my receipt and used the correct numbers. I am really upset with your company for the first time. And I have no way of reaching anyone. I am running out of my Blu's.”

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Posted 1 month ago

Hi Monalisa, thanks for taking the time to leave us a review. We can confirm that we reached out to you on April 25th regarding your order. Unfortunately, our delivery partner informed us that your parcel was damaged during transit and was being returned to us. Due to this, your account was credited with the full amount of the order to allow you to replace your order. If you have any further questions, please don't hesitate to contact us via the Help Desk. Best Regards - ET Team

Posted 1 month ago

“Great and fast delivery.”

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Posted 1 month ago

“Trusted company and great shipping time.”

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Posted 1 month ago

“Great product, nice deals and shopping time is better than its ever been.”

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Posted 1 month ago

“i ordered several e-cigarette refills and it was turned away by the post office. so i am not a happy camper. i don't think i will try again to order cause it always causes problems.”

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Posted 1 month ago

Hi Vivian, thank you for taking the time to leave us a review. We're sorry to hear your order couldn't be delivered. Unfortunately, we are unable to ship to post office addresses, as deliveries must be made to residential or business premises in accordance with our delivery compliance guidelines. As a result, the post office was unable to accept the parcel, and it was returned to us. As requested, your order has been refunded to your original payment method. Best Regards - ET Team

Posted 1 month ago

“Shipped and arrived well but there are always 1 or 2 out of the 10 pack that i buy that come sout bad. Ive reached out several times and no reply.”

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Posted 1 month ago

Hi Christopher, thanks for taking the time to leave us a review. We're sorry to hear you have problems with some of your products. Upon checking our system, I can see that we have responded to both of your queries on January 30th and March 17th. It may be that our responses were delivered to your spam folder. BLU handles all product quality issues/faults directly. Please contact them on: 1-866-233-6527 or email customerrelations@itgbrands.com. We hope this helps. Best Regards - ET Team

Posted 1 month ago

“I placed an order on March 17th, with a guarantee of a full refund if it wasn’t Delivered within 40 days. I’ve sent many emails, and nothing has been done. I ordered over $300 worth of product. I won’t Use them again. I’m now in touch with the better business bureau”

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Posted 1 month ago

Hi Tracey, thank you for taking the time to leave us a review. As advised by our team, our records show that your order was delivered and signed for on Friday, May 2nd. However, as you've informed us that the parcel was not received, we have initiated an investigation with our delivery partner. As it’s been less than 24 hours since the investigation opened, we kindly ask for your patience while we await their response. Once we have more information, we’ll be in touch to advise on the next steps. Best Regards - ET Team

Posted 1 month ago

“Great service .graet product.”

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Posted 1 month ago

“I think the company is great. Just a little high on products, though.”

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Posted 1 month ago

“Web site was easy to navigate, products reasonably priced, order arrived timely. BLU menthol disposable e-cigarettes are very easy to use and provide what I want. Thank you!”

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Posted 1 month ago

“All of my orders were received on time which is just. Not early or anything but on time is very nice.”

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Posted 1 month ago

“Everything was very good but you deliver to my address”

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Posted 1 month ago

“The products they offer and GOOD and the service is first-rate!”

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Posted 1 month ago

“I keep getting bad product. (see below) I tried reaching out to Electronic Tobaccoist in the summer of 23 and nothing worked including their complaint email. The service from Electronic Tobaccoist has been great otherwise, but I cannot keep wasting my money. Other vendors will refund when you purchase bad product.”

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Posted 1 month ago

Hi Bonnie, thanks for taking the time to leave us a review. We’re sorry to hear you’re having trouble with your NJOY products. We’ve checked our system, and unfortunately, we haven’t received contact from you regarding this issue. We also do not have a dedicated email address for complaints, and all queries are submitted via our Help Desk on the website. However, as this is a product issue with NJOY, they handle these types of problems directly. You can contact them directly via this email - hello@njoy.com or by telephone - 1-833-ASK-NJOY. If you have any further questions, please don’t hesitate to contact us. Best Regards - ET Team

Posted 1 month ago

“great product, great prices. i did not give 5 stars due to shipping, take about 3 weeks?”

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Posted 1 month ago

“Not home to sign for a delivery for PODS! Returned back to the store and want to charge me a restock fee of $20!!! How does this place expect me to not go to work to sign for pods.. NOT tobacco but PODS! Trying to get it reshipped but will never buy here again.”

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Posted 1 month ago

Hi Debra, thank you for taking the time to leave us a review. We’re sorry to hear that you were unavailable during the delivery attempt. As noted on our website, an adult must be present to sign for the delivery due to these products being age-restricted. Unfortunately, as you were unavailable to sign this is out of our control, and your order was therefore returned to us. In such cases, we offer two options: a full e-wallet credit or a refund, minus a $20 restocking fee, which is credited to your e-wallet. As requested, we have fully credited your account to allow you to place a new order. We thank you for your understanding. Best Regards - ET Team

Posted 1 month ago

“Great customer service and great products!!”

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Posted 1 month ago

Electric Tobacconist USA is rated 4.8 based on 35,526 reviews