I placed an order for nearly $300.00 dollars on 4/6. Despite their assurances in an email on 4/23 that I would get my order, here it is 4/29 and nothing. The ticket process is a joke, The tracking process is not working. I ordered from another online shop on 4/23 and my order was delivered by priority mail by the USPS on 4/26. Do not use this service. Customer service is only to further delay and avoid refunds. They did offer me a very generous $5.00 store credit. The state attorneys general office and the ATF were both interested in what I had to say so I will eventually get a refund but I feel sympathy for those who cannot afford to replace with another product. I urge anyone with a problem to complain. It will cost you nothing and this company will have to deal with the fall out.