I love this place and any time I have had a question, they have been extremely accommodating. The 4 star rating is for thing beyond the control of the store. The new rules and ridiculous "sign to delivery" are causing me to not use ET again. My delivery driver, though, again, most likely not the fault of ET, didn't even try to fake that he needed a mask yet, I had to be within inches of him to sign. Also it took nearly 20 days before it finally made it. Sorry guys, the government is doing to you what it has done to others. I would suspect big tobacco is behind the rules changes.