Im sorry to inform you that I will not be ordering from you again. My order was placed 5/11, it looks to have been shipped out 5/12 from Plantation Florida. I live in Florida. The package went to colorado, then Utah, then colorado, then kansas city, then Tampa/largo. Its been nearly a month while the product has traveled the US. Im glad that I dont need to order my oxygen from you people. The delivery service you use is HORRIBLE as is well documented on the BBB site. Its unfortunate but you are also gauged by those you employ to handle your logistics...poor choice to say the least. Hopefully I receive my product someday but in the mean time I will shop locally to assure I get what I pay for.