Placed my very first order with this site on July 2. It still hasn't arrived. I waited the 21 days (which is more than excessive) before contacting. Emailed Customer Service, since that is the only option, and was asked for more patience. I was patient enough to wait 21 days before contacting, as requested by the website. Customer Service responded within 24 hours, which is great, and although pleasant, I got absolutley no clear answer as to where my package is or when it will arrive. I was told to wait 5 more days and contact them again. I understand that there have been changes in laws, but it would have been nice to be told about the possible delays before I checked out. Or how about not taking new orders until you have worked things out with your new carrier? I live in a rural area and don't have access to the products I ordered, which is why I ordered online in the first place. I was not offered any discount, return, refund, or even a firm delivery date. The tracking says the package is at a processing facility in my town. We don't have a processing facility here, so I feel I am getting the runaround. The only carriers we have are FedEx, UPS, and USPS, which are apparently not working with this site. Again, it would have been nice to be given some kind of choice instead of just being told to wait longer. How about a refund, and if you can locate your package, you can recall it? I worked in Customer Service for many years and must say I have an awful first impression, which I am sad to say. I was very excited to have found a great site with reasonable prices, only to be waiting, waiting, waiting. I understand we are all being challenged right now, and am hoping for some kind of positive resolution. I would appreciate an honest answer as to whether I will ever receive my order, because if not, I will order from somewhere else before I completely run out of the products I ordered. The fact that this is on MY dime is upsetting to me. I feel like I've been duped out of my hard earned money.