I placed an order Nov 29th and the tracking info has been stating it’s out for delivery since Dec 6th. I went to their site and due to new regulations regarding the shipping of nicotine or vape products, they have to use a new shipping carrier and are having issues. The site requests you wait 21 days, (3 weeks!) before contacting them for assistance resolving any shipping issues concerning delays. I emailed them anyways and received an email explaining the new rules and regulations. I understand all of that. However, customers should receive some kind of message or notice about potential shipping delays BEFORE placing an order. Customer service is all about setting realistic expectations. I would never expect it to take so long to receive an order. It’s not as if I ordered a piece of furniture! Also, I placed an order with a different vape retailer the same day I ordered from this business, and that shipment arrived 4 days later. Unfortunately, they don’t carry both the brands I buy. This is the first and last time I will ever order from this company. Also, don’t bother responding to this review with another explanation detailing the changes in regulations and reasons why the shipping times are so extensive. I already read all about it on the site, the emails I received, and the replies to everyone else’s complaints. That doesn’t change the fact I was completely unprepared to wait a much longer than average time period to receive my order.