Placed order on November 16th. When order never arrived and tracking continued to show later and later arrival dates I contacted them Dec 12th. They gave me the “pact” copy and paste and asked me to wait yet another week. But, there was no reason to wait another week because the next day the tracking arrival date had moved out even further. I contacted my bank, which investigated and I received a refund on the order 2 days later. How this company expects someone to sign for an order which no one knows, even them, when it will arrive is beyond me. What are you supposed to do? Be around to sign for an order every single day when the dates continuously change? Lol. Look, we are reasonable people but this situation is totally unreasonable. If your order hasn’t arrived on time it’s reasonable to give them an additional week. Past that time it’s time to stop complaining (on here) and take action by contacting your bank. As for my package? Well, it’s the middle of January now and no one knows where it went -least of all Electric Tabacconist. I can say I’m happy with the performance of my bank -but that’s about all. Wait another 5 weeks for a replacement package which may not even show up? No thanks.