I have been a loyal customer of the electronic tobacconist for over two years. I never had an issue till now. The last two orders I placed never arrived. The first order was placed and paid for on Nov 13th 2022. As of Jan 4th 2022, I still have not received delivery. I waited the required 30 days to submit a help ticket for a refund. The company responded back that they would check with the carrier as to the status of my delivery. I did get an email response saying they have proof of delivery from the carrier with a signature from Ds; and a photo of a signature that is not my signature. I responded back that I have no idea who Ds is; and the signature they refer to is not mine. I never received delivery nor did I sign for any delivery. They never responded back after that. Needless to say, I have not been refunded for this order. During this time, I placed another order which was a reorder of the first order. This order was placed and paid for on Nov 28th 2022. It is now Jan 4th 2023 and I have yet to receive delivery of this order as well. The tracking on this particular order was last updated on Dec 6th and hasn't been updated since. At this point I just want to get the products I paid my hard earned money for; or my money refunded to me. The total for both orders is $296.59. At this point, I'm not very hopeful of that. As far as I'm concerned, this is theft and incompetence by the company and the carrier.