Update: shipment arrived, wasnt the fault of Electric Tobacconist for the delay but maybe they should look into using better carriers. Customer service was very timely in helping resolve the issue. Product is as described and the price is better than I could find anywhere else. Updated stars to reflect this. Will give them another try in the future, hopefully this was just a rare thing with the shipment problem. My first purchase and the package gets lost. They have a policy where you must wait 10 days after a certain package scan before they will do anything. The package is not going to unlose itself, keep in mind they are selling addictive products and people cant wait half a month for this or else they go and pick up a pack of cigarettes which they are trying to quit. I have been ordering from amazon for years without a single problem. Think I will be taking my money to the local smoke shop from this point, still haven’t received my order.