Been a loyal customer for over a year. My most recent purchase keeps saying declined but you guys keep charging my bank account. It won't charge your bank account if the CVV is wrong... Nice try. So I got charged twice and it says my purchase is incomplete. The previous time you had to resend my purchase because I never received it. I live in Aurora so I was able to order AND receive my purchase the next day. I am looking at other options now because you guys have burned me twice and I no longer want to give you my business. Its sad because I always had a positive experience with you guys. Not anymore...
Posted 8 months ago
Thank you for your feedback and we sincerely apologize for any confusion.

Because the original transaction was declined, we have not accepted the funds for it. Your bank, however, does need to process the attempt and this is why you see the pending charge. As soon as your bank has finished processing the charge, the funds will be cleared back into your account. This normally takes 1-5 business days depending upon your bank.

I am currently looking into your account history in order to rectify this issue. We love our customers and certainly do not want to lose you.

-Director of Customer Care
Posted 7 months ago
Electric Tobacconist USA is rated 4.88 based on 32,230 reviews

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