I don’t feel like I was listened to at all about my concern. Nothing was done to improve my future experiences. I order regularly from this site for the same item that contains no nicotine and isn’t a device for nicotine, just a replacement part. I asked to simply have the signature required removed from my future orders as the post office in my area is terrible and we’ve been having to drive 30 minutes in a broken car to pick it up because they mail man won’t get out and knock on our door. I can’t MAKE them do their job. I even cited the Texas state statutes I was told was the reason the signature had to be there and it said it was ONE method of age verification. As is using a verifiable credit or debit card (which I do) and presenting the seller with birth date and other information (which I’ve also done). No other company I order from, even the actual nicotine-laden ejuice requires the signature. I definitely feel like this company does not care about how much trouble I have to go through for a couple bits of metal for my device. I will be taking my orders elsewhere. I bought from Electric Tobacconist because they had the best prices for these coils, but I’d rather pay the extra two dollars elsewhere and not have to deal with any of this, with possibly better customer service to boot.