When I came across Elsie's Attic I was so excited as I loved their clothing range, but sadly I ended up very disappointed. Firstly, my order took ages to be dispatched, although when I chased it up it was explained that they had been moving warehouse, so I wasn't too worried, but it would have been nice to have been notified without having to chase first. I ordered several dresses which I was really looking forward to receiving, but the sizing was way out. I am a size 12-14 and I ordered a size 12 in the hope that it wouldn't be too tight as I'm a big 12, but they were all too BIG so had to be returned. On the dresses with long sleeves, even the sleeves were too long, which isn't a problem I've ever had elsewhere. I also ordered a top which kind of fitted okay but the material looked and felt cheap so I sent that back too. The only thing I kept was a jumper which fitted lovely and I really liked, but I washed it on a cool wool wash according to the instructions and it shrunk significantly and is now too short, so I have donated it to a charity shop, which is very disappointing after just one wash (and costly at £29.75 for just one wear). I'm still waiting for my returned items to be refunded. I will allow 7 days before chasing as requested but a refund really shouldn't take that long to process. Returns to other outlets are refunded on the day they are received (I returned one item to another outlet the same day as my return to Elsie's Attic and the money is already back in my account).