Absolute nightmare-is there a -10 stars by chance? Clothes to big, sent back for exchange, exchange not actioned, asked for refund instead and they said it had already been shipped, which was untrue. Got a email a few days later automated saying it was now shipped- they could have refunded but clearly chose not to. That ate 2+ weeks of time waiting. They dont have a active chat & dont answer the phones. Waited another week for the exchange to send it back and did so (another 10 + days has passed) They received and acknowledged receiving the products and still having to contact everyday for a refund. This has been the worst clothing retailer I have ever had the misfortune of ordering from. They will also blame everything on Covid19 (Like my shipment originally being delayed by a week- claiming its covid, then the post office gets in touch and says the driver took it up north on accident--Seriously) Having to file complaints with trading standards and considering small claims court, asking bank to dispute the charges.