I have been a regular customer of EMP for many years but no longer. Recently I spent approx £60 on items for Christmas gifts. I paid the usual way though paypal, but on checking my account discovered they had taken payment twice. In investigation through PayPal shows they took the money once as a regular purchase and had also set up the payment as a recurring payment which also came out of my account! I cancelled the recurring payment and then tried to contact EMP Customer Service through their online chat and it was so poor - whenever anyone tried to type a messge the chat would close down. So I emailed them. Not only did they deny any knowledge of the duplicate payment but they were very abrupt and rude. I raised a dispute with Paypal and after much running about, received what I thought was a refund for the duplicate charge. I was wrong. They had actually CANCELLED my order so it appeared as if I'd received a refund for the duplicate payment, but in fact I have still been charged the extra payment and I don't even have an order to show for it. So now I am having to go through the rigmarole of another dispute with Paypal to get what is owed me. I am genuinely upset and appalled after being such a loyal customer. I can only assume from the other poor reviews on here that others are suffering with their inability to refund money too. I wil never use them again.