There is no customer service. No word of a lie. Not an exaggeration. I have lodged tickets, I have sent e-mails, I have followed up by calling. And no response on my issue. The e-mails go unanswered, the support tickets are closed without any contact from Etsy. The off-shore phone customer support can’t even access the system to see what the issue is. They just tell you they will follow up your ticket, and then nothing happens. Hands down the worst costumer service experience I’ve had as a consumer in my entire life.
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