Login
Start Free Trial Are you a business?? Click Here

Etsy Reviews

2.2 Rating 609 Reviews
29 %
of reviewers recommend Etsy
2.2
Based on 609 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Visit Website

Write Your review

Etsy 1 star review on 17th April 2024
A M
Etsy 1 star review on 7th March 2024
Mischa Pearson
Etsy 1 star review on 28th November 2023
Jo
Etsy 1 star review on 11th November 2023
Anonymous
Etsy 1 star review on 27th July 2023
Linda. B
Etsy 1 star review on 27th July 2023
Linda. B
Etsy 1 star review on 8th July 2023
Anonymous
45
Anonymous
Anonymous  // 01/01/2019
I was excited to place my first order. $1500 for 5 items from three vendors. All three orders were cancelled, no details as to why, no process to fix. They suggested placing the orders individually, and now my account is suspended - again no reason, no process for fixing, nothing. Worst customer service of any site I've ever used. No way to connect with a real person to resolve anything. I'm stuck emailing individual vendors asking them if they can help or if I can order outside the platform. This is a TERRIBLE site - really disappointed after everything I've heard about them.
Helpful Report
Posted 1 week ago
Terrible company and Customer service !They sell FAKE Gold !!! The 14 K Gold necklace with My new born Baby has turned black and rusty !!! I paid for scrap gift !!! They didn't help me with anything to return my money back !!! Avoid this company and do not trust to them !!! Very BAD Experience !!!
Helpful Report
Posted 1 week ago
I ordered a personalised wedding anniversary card. The order stated so but nothing was printed. In fact a blank card was sent directly to them
Helpful Report
Posted 2 weeks ago
My experience with Etsy has been nothing short of frustrating. They suspended my account without offering any reasonable explanation. The entire process felt like a waste of time, and their lack of professionalism is genuinely disappointing. I deeply regret getting involved and would caution anyone considering it to think twice before trusting them.
Helpful Report
Posted 3 weeks ago
I tried to create a shop and it was a disaster from a perspective of UX and support communication. They took money for opening a shop and then it was blocked with no reason. User experience while creating was non intuitive
Helpful Report
Posted 1 month ago
Etsy is just an overpriced ebay. Everthing on Etsy is twice the price. Terrible site. Hardly any hand made items. Just the usual items you would find any where else. Terrible customer service.
Helpful Report
Posted 1 month ago
The outrageously high fees on sold items are the reason why it is not worth selling on etsy. To this day, I have not understood what all these fees refer to. The height of rudeness is that they charge you a fee even when your shop is temporarily paused.
Helpful Report
Posted 1 month ago
Beware ordering from Petsramp in Poland. My purchase was £231.91. The import fees from Fedex were an additional £63! You receive the fees from Fedex once your order has been delivered so it is too late to cancel the order.
Helpful Report
Posted 1 month ago
Absolutely disgusted with Etsy's lack of due diligence for their customers. I've been a customer on Etsy for years and I received threatening and abusive messages from a seller. Etsy advised me to report the shop as they seen the messages from my screenshots and stated they were inappropriate and not acceptable by Etsy policies. I reported the shop over 2 weeks ago and chased Etsy every other day but they disconnect my calls and online chat saying someone will email me but it never happens. Disgusted with lack of customer service and care
Helpful Report
Posted 1 month ago
I order something I live one place and it's saying it has been delivered to place inever gave that address Nor doistay intent state they stole my money
Helpful Report
Posted 2 months ago
As an Etsy Seller for 2 years, I have always followed Etsys rules and policies. I was a Star Seller; made all of my products myself; and my business was starting to grow. I had heard for months from several other sellers that they had been kicked off without explanation from Etsy. I thought to myself "they must have violated some rule or policy but I'll be fine because I'm following the rules". One morning I woke up to find an email from Etsy stating my acct had been suspended, without explanation. In disbelief, I filled out the form to try to get the suspension lifted... even though I had no idea why it was suspended to begin with. The following day I was told my shop would not be reinstated and the suspension was permanent. Again, there was no explanation at all. So, I certainly can't recommend Etsy to Sellers and these type of practices imact buyers as well. I suggest you look for other marketplaces
Helpful Report
Posted 2 months ago
It’s been a week and a half and my tracking shows it hasn’t even begun to be sent! It shows it ‘Pretransit’! That sounds like a scam company to me!
Helpful Report
Posted 2 months ago
I will never order from Etsy ever again. I used their site for first time today well that was biggest mistake. I order 3 bars of yoni probiotic bar saop for 35.00 that was already expensive. Then after I payed my email said I just Purchased 117.18 didn't tell me anything about shipping 85.00 if I new that I wouldn't have got it. Never again
Helpful Report
Posted 2 months ago
Please provide option for 0 star rating at least because this company doesn’t even deserves that. Etsy should be named the most horrible criminal company on planet earth. At most it seems like Indian sellers are ensured to thrive on this platform as its management discriminates against all others. The staff behind the suspension of accounts are Indians at most and they allow illegal Indian sellers to operate while legit sellers are banned from the platform. The outcome is legit sellers lose their hard earned money, their investment into the platform, their hard spent time and efforts and huge disappointments further experience the shockingly non responsiveness of Etsy.
Helpful Report
Posted 2 months ago
They cancelled my order. Then they said they would return money. No evidencecso far The i hot 2 diff emssils from them one stated order arriving tomorriw and then fifv order # and diff email ststing order arriving on june 23 rd which is a sunday Weird fraudulent company
Helpful Report
Posted 2 months ago
I ordered 2 appligue Rabbits ,but only recieved 1 costing £3 46 .When viewing my bank statement I see £45 has been taken out .Thus is completely fraudulent. So if not resolved I will have no choice but to take the matter further. The company was MyfanwysAppliques order no 33178027767.on June 4th
Helpful Report
Posted 3 months ago
Account forcibly closed without any warning or explanation. They refused to release my funds and are probably doing the same to most sellers. Guaranteed from so many bad reviews and consistent 1 star reviews that these guys will be out of business soon!
Helpful Report
Posted 3 months ago
Paid to sign up, banned for no reason, refused to tell me but kept my money. I'll guarantee these guys will be taken to court. Etsy will be dead before long. Good riddance.
Helpful Report
Posted 3 months ago
Etsy forces you to ship internationally . They also force you to issue refunds, and there are certain items that just cannot be refunded, and these are items that are either expensive or irreplaceable. Etsy makes their own rules. They say that these protocols are in place as rules and regulations, but on other forums, I have no problems. I’ve asked them to close my store because they’ve cost me more money by constantly, forcing me to sell items in areas to which I do not want to sell them. I would stay away from Etsy unless you’re selling like bracelets or something? Something that you can afford to lose. If you have anything expensive that you need to sell, I definitely would use a different forum.
Helpful Report
Posted 3 months ago
Worst place to sale no Custumer service they block your product pretending not hand made without any proof … most of the sellers buy on AliExpress and shein their jewels and can do they aren’t fair …my account was hacked so no secure place stay away of Etsy
Helpful Report
Posted 3 months ago
Etsy is rated 2.2 based on 609 reviews